Fantastic service.If I had a question they always helped and the next day delivery was spot on. If you ever need time lapse camera equipment don't go anywhere else.
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See what reviewers are saying
The website had an offer code for the camera, however; it did not work and was spelt differently in different parts of the site. This was corrected the next day. When I bought the camera the usual e... See more
I telephoned Michaela regarding an upcoming project, asking for advice. Her knowledge on the products available was clearly evident, and she gave great advice as to which product would best suit. Mich... See more
Decided on day 2 of our construction project that we should film on a time lapse basis, found The Timelapse Store using Google. They gave sound advice and delivered an Afidus camera kit together with... See more
Company details
Written by the company
The Timelapse Store offers a full spectrum approach to this specialist sector and covers everything from simple compact low resolution cameras through to the latest higher resolution cameras. Our knowledge and experience means that we always offer the best solution and choice for your project, providing recommendations based on your requirements rather than manufacturer bias. All products are covered by the manufacturers warranties and in some cases, supplemented by our own extended warranty.
Contact info
United Kingdom
- sales@thetimelapse.store
- thetimelapse.store
4.2
Great
69 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 24 hours
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Amazing service and product!
Amazing service and an amazing easy to set up and use product (Afidus 200s)... Great communication and help from The Time lapse Store.
15 September 2023
Free, Impartial, and More to the Point, Sound Advice!
I telephoned Michaela regarding an upcoming project, asking for advice. Her knowledge on the products available was clearly evident, and she gave great advice as to which product would best suit. Michaela was friendly and courteous at all times. I would gladly purchase other products from The Timelapse Store, and have already recommended them to work colleagues.
14 September 2023
5 or 4 stars? I'm not sure
I was thinking about whether to give 5 or 4 stars, but I've decided that I have to do what I think is right.
- Customer support is quick to respond and is courteous, great!
- Shipment arrived in Italy quickly, excellent!
- I have not been informed that I will have to pay €150 of customs duties.
I would have bought the same even if I had known, but still it was a nasty surprise.
I think you should inform your overseas customers about this because not everyone knows about it.
Everything else perfect.
21 June 2023
Unprompted review
I haven’t received the item despite it…
I haven’t received the item despite it being ordered as an in stock item and on “express delivery”. I’ve contacted the seller and not had a reply.
No idea about the camera itself as I haven’t received it but as they’re not the manufacturer it’s their service as a retailer I’m reviewing
24 April 2023
Reply from The Timelapse Store
Hi Tom,
I’m sorry to hear you’re disappointed, we received your email this morning at approx. 9am this morning and we had replied to you by 1:15pm with a full investigation into your order and a resolution. If you haven’t received our reply please do not hesitate to give us a call or alternatively please provide a contact number and I will give you a call at your convenience.
The item your ordered is in stock and was posted with express delivery, however due to courier issues this was returned to sender (to us). Within the reply we sent this afternoon, we advised we would refund your shipping fee and once you had confirmed your address we would reship for you with express delivery.
Kind regards
Michaela
Great Service
No issues ordering and the camera was delivered when expected.
Would definitely use again!
9 April 2023
Not happy with the experienced as I…
Not happy with the experienced as I ordered next day delivery at £6 and I even asked them did they have the camera in stock they told me yes, so I paid the £6 and the camera wasn’t even in the country, ordered it on a Friday got it on a Wednesday, even though the delivery time wasn’t too bad but they should’ve told me instead of lying, The camera itself is perfect nothing wrong with the product at all 👍
10 February 2023
Reply from The Timelapse Store
Hi Michael,
Thank you for bringing this to our attention.
I've had a look at the tracking details relating to this order and it looks like the delay you experienced was due to the courier, I can assure you that the camera was in stock in our warehouse when we spoke to you on live chat and I can see that the product was dispatched in line with your next day delivery request. As stated in our delivery specification, it's next working day delivery therefore we would have expected the parcel to arrive with you on the Monday but the delays meant it wasn't delivered until Wednesday.
Whilst courier delays are completely outside of our control (we get just as frustrated as you do I promise!), you paid for a service that you didn't receive. Unfortunately, we're not notified of delayed deliveries when it's down to the courier, therefore we had no knowledge of this issue prior to you leaving this review.
Here at The Timelapse Store, we pride ourselves on being fair and reasonable, therefore I have refunded your delivery charge for this order. I will also send you a code via email for complimentary next day delivery on your next order with us for the inconvenience caused. If you would like to discuss this further, I'd be more than happy to give you a call.
Best regards,
Michaela Hamilton
As always a great experience with the…
As always a great experience with the team at the timelapse store, always available to answer queries, excelent product knowledge and frequent updates on your orders.
13 January 2023
excellent service
3 January 2023
Excellent Customer Service, Great Quality, Great Prices!
This was my 3rd order with the Timelapse Store, during each order I have experienced excellent customer service, great quality and speedy delivery. Michaela and the team have provided great insight into Timelapse solutions, tailored made for the project and made the whole process very easy. Big thanks to Michaela and the team for their support. And very much look forward to the next order with the Timelapse Store.
3 January 2023
Unprompted review
Super fast service and very friendly…
Super fast service and very friendly staff, highly recommended
16 September 2022
The Timelapse Store
Decided on day 2 of our construction project that we should film on a time lapse basis, found The Timelapse Store using Google. They gave sound advice and delivered an Afidus camera kit together with a wall mount and a large SD card the very next day. So far the results are just what I wanted. Excellent service from The Timelapse Store, would thoroughly recommend.
3 August 2022
As a valued reseller
As a valued reseller, the Timelapse store is a perfect partner for us. The products and their support are always first rate.
2 August 2022
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