Thetravelbookings Reviews 

1,044
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 321 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and dedicated staff who consistently go above and beyond to find the absolute best flight options, ideal seating arrangements, and remarkable prices. Travelers truly appreciate the incredibly patient, polite, and professional assistance provided throughout the entire booking process, making complex travel arrangements feel entirely smooth and effortless. Some reviewers were not happy with customer support interactions, noting instances of unprofessional communication and feeling rushed. A few customers additionally experienced frustrating difficulties regarding unexpected flight schedule modifications and unpleasant resistance when attempting to resolve booking issues or request refunds.

What people talk about most

Staff

People report positive experiences with staff, highlighting exceptional customer service and professionalism... See more

Service

Users describe positive interactions with service, highlighting professional and efficient assistance from... See more

Customer service

Reviewers highlight positive aspects of customer service, describing agents as helpful, professional, and... See more

Booking process

Customers had positive experiences with the booking process, highlighting helpful agents and smooth... See more

Price

Reviewers mention positive feedback about price, highlighting extraordinary deals and great value during peak... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After making a stupid mistake and missing our flight home. We are a family of six with three young children. We contacted the Travel bookings and through sheer persitence and patience of their part, t... See more

Company replied

Rated 5 out of 5 stars

Jane and Alan have consistently been customer focused! I had to change my trip unexpectedly and they bent over backwards to accommodate my request and needs. They were openly communicative and suppor... See more

Rated 5 out of 5 stars

My agent (Eric) was fantastic from start to finish. He provided me with multiple options, really working hard to find not only the best price but the best flight times, stop over times and seating opt... See more

Rated 5 out of 5 stars

The service we got from Ron throughout our booking process for a long-haul flight was great, he gave us different options and didn't hard-sell one option over others. We ended up getting a better pric... See more

Company replied


Company details

  1. Travel agent
  2. Tour operator

Written by the company

The Travel Bookings is a long-haul tailor-made specialist. We offer flights, accommodation, car hire, tours, cruises and holidays. We are fully tailor-make all trips, so you get your holiday, your way! We answer all calls live and are open from 0800-23.00 daily. Call Now: 0203 307 5098


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 37% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,044)

303 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service from Marvin

Amazing service from Marvin. Cannot speak highly enough. Found me the flight at the best price and called back when he said he would. Easy and efficient process. Would definitely recommend Marvin. Thank you for all your help.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Dedicated trustfully

Was happy with the service this guy made during purchasing of my plane ticket this guys name is marvin johnson he explain everything precisely the way he talk to customers very gentle humble and very helpful

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Travel booking

Great customer service.

Very helpful throughout the whole booking.

Very polite and and helpful staff.

Easy on line payment.

19 August 2026
Unprompted review
Rated 5 out of 5 stars

That their information is secure

Ron was very nice and I felt relaxed a little he continued to be helpful by guiding me through the process which is quite nerve-racking for because I don't like dealing with online services. However all went well and was able to finish the transaction in good time. X

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful

Rebecca Williams was really helpful in trying to find the best options for me. The price is good as well and it made booking much easier.

16 August 2026
Unprompted review
Rated 4 out of 5 stars

First experience with The Travel Bookings and probably not the last

My mum and I were always skeptical about flight ads we see online. We gave Thetravelbookings a try and I would say we were pleasantly surprised by the overall good result we had. Marvin Johnson was very helpful in finding us the best possible flight during a very busy and expensive holiday season. Marvin's communication was good and efficient.

However, we wish there were more time to check the details and other options. We were hoping we could have some time to consider our options but we had to pay for everything immediately therefore felt a little pressured.

We were also disappointed that there were some last minute changes with the time agreed to send payment and the price of the flights itself. Additionally, we were not pleased that after being on time with the payment, there was still some issue - we would have thought sending the payment immediately would result to securing the tickets immediately with the agreed price.

That being said, Marvin was very apologetic and was keen to give us a better service in the end. I would say he handled it well and was very professional. Grateful for his service and patience!

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Jane Rose

The agent I have been dealing with Jane Rose has really been a great help, her service has been exceptional.
Her compassion and sensitivity during this very difficult time for our family has been exemplary.
We thank her for all her assistance and would certainly recommend her as a travel agent to all our family and friends.
Thank you Jane

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Booking flight…

Agent Ron offered great support going that extra mile to assist me in finding and booking my flights at such a short notice. I am ever greatful.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service from Eric

My agent (Eric) was fantastic from start to finish. He provided me with multiple options, really working hard to find not only the best price but the best flight times, stop over times and seating options available. He was clear and informative and was quick to send me all information about the services, ATOL information and booking terms and conditions.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Spoke with Max last week on booking a…

Spoke with Max last week on booking a last minute flight to the Caribbean. The call was no longer than an hour he helped connect me with the best flights and prices he was so helpful and so quick and efficient. I was so pleased with my experience with Travel bookings and Max was so nice and exemplar. Will definitely be booking through them again for the best deals!

19 July 2026
Unprompted review

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