Thetravelbookings Reviews 

1,044
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 321 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and dedicated staff who consistently go above and beyond to find the absolute best flight options, ideal seating arrangements, and remarkable prices. Travelers truly appreciate the incredibly patient, polite, and professional assistance provided throughout the entire booking process, making complex travel arrangements feel entirely smooth and effortless. Some reviewers were not happy with customer support interactions, noting instances of unprofessional communication and feeling rushed. A few customers additionally experienced frustrating difficulties regarding unexpected flight schedule modifications and unpleasant resistance when attempting to resolve booking issues or request refunds.

What people talk about most

Staff

People report positive experiences with staff, highlighting exceptional customer service and professionalism... See more

Service

Users describe positive interactions with service, highlighting professional and efficient assistance from... See more

Customer service

Reviewers highlight positive aspects of customer service, describing agents as helpful, professional, and... See more

Booking process

Customers had positive experiences with the booking process, highlighting helpful agents and smooth... See more

Price

Reviewers mention positive feedback about price, highlighting extraordinary deals and great value during peak... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After making a stupid mistake and missing our flight home. We are a family of six with three young children. We contacted the Travel bookings and through sheer persitence and patience of their part, t... See more

Company replied

Rated 5 out of 5 stars

Jane and Alan have consistently been customer focused! I had to change my trip unexpectedly and they bent over backwards to accommodate my request and needs. They were openly communicative and suppor... See more

Rated 5 out of 5 stars

My agent (Eric) was fantastic from start to finish. He provided me with multiple options, really working hard to find not only the best price but the best flight times, stop over times and seating opt... See more

Rated 5 out of 5 stars

The service we got from Ron throughout our booking process for a long-haul flight was great, he gave us different options and didn't hard-sell one option over others. We ended up getting a better pric... See more

Company replied


Company details

  1. Travel agent
  2. Tour operator

Written by the company

The Travel Bookings is a long-haul tailor-made specialist. We offer flights, accommodation, car hire, tours, cruises and holidays. We are fully tailor-make all trips, so you get your holiday, your way! We answer all calls live and are open from 0800-23.00 daily. Call Now: 0203 307 5098


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 37% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,044)

303 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great all-around

Great all-around, no hastle. Jane is absolutely wonderful. I am always well attended with my requests and never let me diwn. I recommend. Well done.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

My first time using an agent and a positive experience

I had a positive experience and good help from Jane Rose at Travel bookings. Even though the price that I saw advertised for the outward journey was unavailable once I had booked, I decided to pay the extra as the total was still the cheapest at the time. She contacted me straight away and provided updates with my itinerary and I could then check the booking on the Virgin Atlantic website. Trip went perfectly. Many thanks and I will use you again.

9 June 2026
Unprompted review
Rated 1 out of 5 stars

Beware - I wish I had read the negative reviews

Beware. I booked 4 premium economy flights with this company. I wanted specific times and booked those flights. I received a call a few days after paying that I had to agree to change the flight times (which were significant). I didn't want to change so asked for a refund and I would book elsewhere. I was told I would need to pay £160 cancellation charge per flight which I wasn’t prepared to do. I emailed numerous times to ask to revert back and was told by Alan that he would ‘guarantee’ this would be facilitated as I booked so far in advance. No surprise that nothing happened. My last message wasn’t even responded to. The last time I spoke with an agent they were mainly concerned whether I was recording the call.
Each time I complained about the change to my flights, I was told it was an airline schedule change. It wasn’t. I suspect they take your money and then rebook onto cheaper flights that suit them and not the customer.
I agree with the other negative reviews that this is not a professional company. I felt scammed.

25 July 2026
Unprompted review
Rated 5 out of 5 stars

Las Vegas trip post Aer Lingus debacle

Hi I booked a trip to Las with this company having not heard of them before having found them on a comparison website option. I asked for a call back which happened on time I was even given an option to delay cancel or change before this. I’d had issues due to the Aer Lingus changes at Dublin to their routes in 2027 so demand was up and prices I was finding higher.
Max was very helpful and informative about where to fly from due to price, stops and layover. I had only planned to book flights if they were competitive. But with Maxs help my flights and hotel of choice are all booked with vouchers and confirmation email all for slightly less. Max also made sure I was aware of resort taxes needing to be paid by night to the hotel!
They are keen you leave a review but that said it’s been great x

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Mary she's so kind.

What make my experience great is that Mary one of your member of staff is so very kind and gentle to her customers .
She always try to make her customers feel satisfied. I will Always use the travelbooking when I needed to travel.
Well done Mary.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

We had an emergency family situation…

We had an emergency family situation which meant last-minute tickets was required within 48 hours of flying. We were fortunate to have an agent called MAX who worked tirelessly and out of office hours on a Sunday then the following day to deliver them. I have used this company a few times now because they provide exceptional customer service and are conscientious of making sure one is satisfied every time. HIGHLY RECOMMENDED. Thank you MAX.

19 July 2026
Unprompted review
Rated 5 out of 5 stars

Thanks Eric, you are a star

Thanks Eric, what an experience I have had... Such attention to details, shows he knows his business and guide you all the way, showing prices to match the dates provided.
He kept in touch throughout making sure I had the very best deal. My first time using their service, was abit skeptic at first and did my research.
Upon doing so I was happy to proceed with booking my sister and I.. and can clearly admit I was a relaxed person... It was confirmed all was on board and details match with my booking confirmation, Eric had provided.

Thanks Eric, continue being yourself, patience, helpful and putting your all into the job you so loved.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service and competitive prices

The service we got from Ron throughout our booking process for a long-haul flight was great, he gave us different options and didn't hard-sell one option over others. We ended up getting a better price than at any other platform we searched, and are looking forward to our journey.

17 July 2026
Unprompted review
Thetravelbookings logo

Reply from Thetravelbookings

Dear Erlingur,

Thank you for your fantastic 5* review.

We're delighted to hear that you found the best while booking with us. Providing great value, competitive prices, and a simple booking experience is what we strive for, so it's wonderful to know we were able to meet your expectations.

We hope you have a fantastic journey and look forward to assisting you with your future travel bookings.


Best regards,
Team @Thetravelbookings.co.uk 🙂

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