Great service and communication. Member of staff helped me with all the relevant details that I needed before placing the order. I ordered additional products which they shipped quickly for me. Brilli... See more
Company replied
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See what reviewers are saying
OI have ordered edge insulation strip and UFH pipe staples, products are as described and good quality. Not to mention their customer service, they changed the delivery address for me at short notice... See more
Company replied
OSB for UFH with aluminium layer-Great product at reasonable price, haven’t installed it yet but it looks promising. Over all great service (I was assisted when placed order for wrong product, refunde... See more
Company replied
Product was fine and arrived promptly, however £35 for postage for a single actuator in a small box is exorbitant. How this is justified I don’t know although I’m sure you’ll attemt it. Would look els... See more
Company replied
Company details
- #34 of 71 best companies in Heating equipment supplier
- #61 of 111 best companies in Building Materials Supplier
- #81 of 119 best companies in Heating service
- #131 of 246 best companies in Home improvement shop
- #26 of 51 best companies in Plumbers' merchant
Written by the company
Welcome to The UFH Group, your ultimate source for premium underfloor heating systems. As a leading provider, we specialise in both electric and water underfloor heating, offering everything from the individual components to complete solution kits that include all necessary products and accessories for effortless installation. Our range also extends to bespoke insulation boards, tailored to support any pipe size for enhanced efficiency and ease of installation. We pride ourselves on stocking market-leading brands such as Heatmiser, Mapei, Reliance Water Controls, Tio, Uponor, Whisper Controls, and innovative solutions from Tekwarm and Tekcem, ensuring quality, durability, and energy efficiency. At The UFH Group, we're dedicated to elevating your heating experience with our exceptional support, aftercare, and deep industry knowledge. Whether you're looking for a full system, individual components, or smart thermostats, our expert team is here to provide personalised guidance and support. Our commitment to excellence is reflected in every interaction and backed by the positive feedback from our satisfied customers. Discover the difference with The UFH Group and transform your space with our efficient, reliable underfloor heating solutions. For more information, visit our website at www.theufhgroup.co.uk, call us at 03300565830, or email our team at sales@theufhgroup.co.uk. The UFH Group is a proud member of the BMD Group, renowned for exceptional customer service as reflected in our high TrustPilot ratings across all our specialist sites including InsulationUK, Builders Merchant Direct, Screeds Direct, and Renders Direct.
Contact info
Unit 2 Power Park, Commercial Road, S63 9BL, Rotherham, United Kingdom
- 03300 565 830
- sales@theufhgroup.co.uk
- theufhgroup.co.uk
4.7
Excellent
141 reviews
Asks customers to review
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Helpful answer to a technical question…
Helpful answer to a technical question supported by documentation. Prompt delivery and great communication.
7 January 2026
Reply from The UFH Group
Thank you Chris for taking the time to leave us feedback, it is really appreciated.
Jenny
The UFH Group
First Class
Not only a competitive price for the items I purchased the guys there are very polite and friendly. I found them very responsive when I was asking question about suitability etc, providing me with the right advise for me to get the outcome I needed. Call out to Ben who dealt extremely well with my 100's of questions, obviously a subject matter expert.
5 January 2026
Reply from The UFH Group
Thank you Kevin for taking the time to leave us such a great review, I have passed on your comments to Ben who will be over the moon with such great feedback (and yes he is definitely a subject matter expert 😊)
Jenny
The UFH Group
Great guidance and a smooth experience
Great guidance and a smooth experience; I'll definitely return for future needs.
5 January 2026
Unprompted review
Reply from The UFH Group
Thank you Genesis for such positive feedback, and we look forward to seeing you shop with us again.
Jenny
The UFH Group
Reply from The UFH Group
Thank you for the feedback and 5 stars it is really appreciated 😍
Jenny
The UFH Group
Driver was great
Driver was great. Communication was great. Thank you for your service
16 December 2025
Reply from The UFH Group
Thank you Ellis for the great feedback , I have passed your comments onto the driver
Jenny
The UFH Group
Reply from The UFH Group
Thank you for the 5⭐'s
Jenny
The UFH Group
Really good shop
Very fast delivery. Product as described, well-protected during delivery. Lowest prices I could find online. I will definitely use this store again.
Thanks UFH Group
1 December 2025
Reply from The UFH Group
Thank you Tomasz, your feed back is really appreciated and we look foward to you shopping with us again,
Jenny
The UFH Group
Good service
We had a small issue, that have been sorted very quickly. Very profesional
28 November 2025
Reply from The UFH Group
Hi Isac, thank you for your feedback. I understand your frustrations, we too were frustrated and as you will appreciate had to take this up with the supplier. and this does take time. I do believe we have contacted you offline within 24 hours with a resolution that has been accepted.
Jenny
The UFH Group
Reply from The UFH Group
Thank you for the great feed back it is really appreciated 🤩
Jenny
The UFH Group
Reply from The UFH Group
Thank you Maria for taking the time to leave us a review, I have passed your comments onto Mike 🤩
Jenny
The UFH Group
Reply from The UFH Group
Thank you John for such a positive comment!🤩
Jenny
The UFH Group
Difficult place to deliver but dGood seevice river…
Difficult place to deliver but driver flexible and sorted it
10 October 2025
Reply from The UFH Group
Thank you Trevor for your feedback, our drivers are some of the best!
Jenny
The UFH Group
Reply from The UFH Group
Thank you Phillip for taking the time to leave us such positive feedback, it is really appreciated 😍
Jenny
UFH Group
Service and delivery good
Service and delivery good
Packaging could be more professional instead of recycled old box
17 September 2025
Reply from The UFH Group
Hi Daren, thank you for your feedback, we do try & re-use packaging where we can to limit waste and with the aim of being more sustainable.
Jenny
UFH Group
Reply from The UFH Group
Thank you Mr Walkin for taking the time to leave us a review, it is really appreciated 🤩.
Jenny
UFH Group
Reply from The UFH Group
Thank you Andy for leaving such great feed back 🥰
Jenny
The UFH Group
The delivery is on time
20 June 2025
Reply from The UFH Group
Thank you for the 5 stars 🤩
The UFH Group Team
Steve Johnson building and roofing contractors
Great company, very knowledgeable on the phone good price and arrived on time
10 June 2025
Reply from The UFH Group
HI Stephen, thank you for the great feedback, we hope your UFH project went well?
The UFH Group Team
Reply from The UFH Group
Hi Mr Medlow, I have sent you an email so we can investigate this further. I cannot see any correspondence from you regarding any issues with your order. If you could contact me either via the email i have sent or call on 03300 565 830.
Many thanks
Jenny
The UFH Group
Reply from The UFH Group
Thanks David for the great feedback, and we look forward to you shopping with us again.
The UFH Group Team
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