OI have ordered edge insulation strip and UFH pipe staples, products are as described and good quality. Not to mention their customer service, they changed the delivery address for me at short notice... See more
Company replied
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See what reviewers are saying
OSB for UFH with aluminium layer-Great product at reasonable price, haven’t installed it yet but it looks promising. Over all great service (I was assisted when placed order for wrong product, refunde... See more
Company replied
I purchased 22mm foiled backed load bearing boards to do my underfloor heating exactly as described Happy to buy again Competitive price as they do a price promise Still yet to finish off this... See more
Company replied
Product was fine and arrived promptly, however £35 for postage for a single actuator in a small box is exorbitant. How this is justified I don’t know although I’m sure you’ll attemt it. Would look els... See more
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Company details
- #35 of 71 best companies in Heating equipment supplier
- #60 of 111 best companies in Building Materials Supplier
- #82 of 118 best companies in Heating service
- #131 of 246 best companies in Home improvement shop
- #27 of 52 best companies in Plumbers' merchant
Written by the company
Welcome to The UFH Group, your ultimate source for premium underfloor heating systems. As a leading provider, we specialise in both electric and water underfloor heating, offering everything from the individual components to complete solution kits that include all necessary products and accessories for effortless installation. Our range also extends to bespoke insulation boards, tailored to support any pipe size for enhanced efficiency and ease of installation. We pride ourselves on stocking market-leading brands such as Heatmiser, Mapei, Reliance Water Controls, Tio, Uponor, Whisper Controls, and innovative solutions from Tekwarm and Tekcem, ensuring quality, durability, and energy efficiency. At The UFH Group, we're dedicated to elevating your heating experience with our exceptional support, aftercare, and deep industry knowledge. Whether you're looking for a full system, individual components, or smart thermostats, our expert team is here to provide personalised guidance and support. Our commitment to excellence is reflected in every interaction and backed by the positive feedback from our satisfied customers. Discover the difference with The UFH Group and transform your space with our efficient, reliable underfloor heating solutions. For more information, visit our website at www.theufhgroup.co.uk, call us at 03300565830, or email our team at sales@theufhgroup.co.uk. The UFH Group is a proud member of the BMD Group, renowned for exceptional customer service as reflected in our high TrustPilot ratings across all our specialist sites including InsulationUK, Builders Merchant Direct, Screeds Direct, and Renders Direct.
Contact info
Unit 2 Power Park, Commercial Road, S63 9BL, Rotherham, United Kingdom
- 03300 565 830
- sales@theufhgroup.co.uk
- theufhgroup.co.uk
4.7
Excellent
144 reviews
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Reply from The UFH Group
Hi Mr Medlow, I have sent you an email so we can investigate this further. I cannot see any correspondence from you regarding any issues with your order. If you could contact me either via the email i have sent or call on 03300 565 830.
Many thanks
Jenny
The UFH Group
Reply from The UFH Group
Thanks David for the great feedback, and we look forward to you shopping with us again.
The UFH Group Team
Brilliant from start to finish
Brilliant from start to finish - and the driver who delivered was great!
29 May 2025
Reply from The UFH Group
Thank you Kevin for leaving such great feedback, we have passed on your feedback to the driver, who will be very pleased with those comments 😍.
The UFH Group Team
Reply from The UFH Group
Thank you for taking the time to leave your feedback, it is appreciated.
The UFH Group Team
Good advice and prompt delivery
19 May 2025
Reply from The UFH Group
Thank you Richard for the great review 😍
The UFH Group Team
The customer service is brilliant sales…
The customer service is brilliant sales team are more then helpful especially Scott
9 May 2025
Reply from The UFH Group
Thanks Daniel for your review, glad we could have been of help!
The Insulation UK Team
Reply from The UFH Group
Thank you for leaving us 5 stars 😍
The UFH Group Team
Reply from The UFH Group
Thank you Mr Child for taking the time to leave us 5 stars and such great feedback, it is really appreciated.
The UFH Group Team
Quick responses
26 March 2025
Reply from The UFH Group
Hi Mr Usher,
Many thanks for taking the time to leave us a review, we really do appreciate customers feedback.
The UFH Group Team
Right product at a good price
Service was spot on, delivery was as expected and the price was good.
No issues whatsoever
4 March 2025
Reply from The UFH Group
Hi Stuart , thank you for the great feedback!
The UFHG Team
Brilliant support from start to finish
Brilliant support from start to finish, goods were in stock and arrived next day and a great delivery driver to top it off! Very good service all round.
4 March 2025
Reply from The UFH Group
Hi Kristian, thank you for such great feedback , it is really appreciated!
The UFH Team
Surprised at how quickly it was…
Surprised at how quickly it was despatched and delivered
17 February 2025
Reply from The UFH Group
Hi Matt, thank you for 5 stars, we operate a parcel service for smaller orders so we can ensure customers get a quick turnaround.
The UFH Team
Excellent customer service
Excellent customer service, prompt delivery
25 February 2025
Unprompted review
Reply from The UFH Group
Hi, thank you for the great feedback and five stars! Our team aim to please!
The UFH Team
Extremely good service
Extremely good service, was promptly contacted & kept up to date with my order!
13 February 2025
Reply from The UFH Group
Hi Nickki, thank you for the fantastic feedback and five stars, it is really appreciated.
The UFH Group Team
good price delivered quickly
11 February 2025
Reply from The UFH Group
Hi Phill, thank you for the great feedback! It is really appreciated!
The UFH Group Team
Kept me informed and items arrived…
Kept me informed and items arrived safely. Thank you.
19 February 2025
Unprompted review
Reply from The UFH Group
Hi Sue, Many thanks for the 5 stars and feedback 😍
The UFH Group Team
Reply from The UFH Group
Hi Wayne, thank you for your five stars and great feedback!
The UFH Group Team
Absolutely brilliant!
One of my clients was having issues with an outdated UFH control system. I made contact with these guys who put me in touch with the manufacturers technical support team who were able to provide me with a solution. They also offered me the products required to solve the issue at a considerably cheaper price than everywhere else, and went above and beyond to ensure that they were delivered in time. 5 star service, highly recommend!!!!!
23 January 2025
Unprompted review
Reply from The UFH Group
Hi Martin,
Thank you for your fantastic 5-star review! We’re thrilled to hear that we could help you find a solution for your client’s outdated UFH control system by connecting you with the manufacturer’s technical support team. It’s great to know that our competitive pricing and fast delivery exceeded your expectations.
We truly appreciate your recommendation and are always here to go the extra mile whenever you need us!
Best regards,
The UFH Group Team
Really helpful service
Really helpful service. As a first time buyer of a wet underfloor heating system, I especially appreciated the ability to talk to members of the team that could talk me through things so that I bought all the correct items I would need. Thank you 👍🏻
10 January 2025
Reply from The UFH Group
Hi Aaron,
Thank you for your wonderful review! We’re thrilled to hear that our team was able to guide you through your first underfloor heating system purchase and ensure you got everything you needed.
Your positive feedback means a lot to us, and we’re always here to help if you have more questions or need further assistance in the future.
Thank you for choosing The UFH Group—we look forward to serving you again!
Best regards,
The UFH Group Team
Great Service and product
Great availability of stock, fast delivery and great communication
3 January 2025
Reply from The UFH Group
Hi Jason,
Thank you for your fantastic 5-star review! We’re delighted to hear that you were happy with our service, product availability, fast delivery, and great communication. Your satisfaction is very important to us, and we’re thrilled we could meet your expectations.
We look forward to assisting you again in the future!
Many thanks,
The UFH Group
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