Satisfied customer ✅ Would highly recommend✅ I reached out to Theunlockingcompany seeking to Network unlock my Samsung S24 ultra locked to T-Mobile and surely, they didn't disappoint: Exelle... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
TUC team was very attentive through the whole process of unlocking my 2 devices. each with a separate reason and cost to unlock. i especially liked that I was NOT charged until the unlocks were perfor... See more
Company replied
Buena atención, tenía muchos nervios por tratarse de una página web, hice el pago por la noche y al mediodía me ayudaron. Tuvieron paciencia porque tenía que traducir las instrucciones y hubo pasos... See more
Company replied
This company did exactly as they stated. They made sure I understood each step going forward. Even though the company gave them a difficult time they kept on it until they get the phone unlocked. Wou... See more
Company replied
Company details
Written by the company
The Unlocking Company (TUC) is a trusted, family-owned business based in the United States, specializing in providing fast, reliable, and affordable mobile phone unlocking services. For over a decade, TUC has been at the forefront of the phone unlocking industry, offering solutions for consumers and businesses alike. We have worked hard to build a strong reputation through our commitment to quality, efficiency, and exceptional customer service, helping over a million customers unlock their devices safely and securely. One of the key features that set The Unlocking Company apart from its competitors is its secure and streamlined unlocking process. We use a variety of safe, approved methods to unlock phones, ensuring that customers’ devices remain intact and fully functional after the service. The unlocking process can be completed remotely, meaning customers don’t have to visit a physical store or wait for long periods. The Unlocking Company supports a wide variety of phone brands and models, including popular ones such as Apple (iPhone), Samsung, Google Pixel, OnePlus, Motorola, and Revvl. Whether a customer has a device locked to a specific carrier or needs an unlock code for a forgotten password, TUC’s expert team provides personalized and effective solutions. With a commitment to unlocking phones of any make or model. We pride our self on catering to every type of customer, whether they are individual users or business clients looking to unlock multiple devices. As a business, we place a strong emphasis on transparency, reliability, and integrity. we ensure that all services are fully compliant with legal and carrier regulations, With a focus on customer satisfaction and a reputation for trustworthiness, Whether customers need help with the unlocking process, need additional information about specific phones or carriers, or require troubleshooting assistance, our friendly and knowledgeable team is there to provide assistance and ensure a smooth experience. TUC has built a loyal customer base and continues to grow as a go-to provider for unlocking solutions in the United States and beyond. Overall, The Unlocking Company is more than just a mobile unlocking service – it’s a business built on trust, efficiency, and customer-first values. Whether you are unlocking your phone for personal or professional reasons, we make the process straightforward and hassle-free, offering quality services that meet the needs of a diverse clientele.
Contact info
89448, Zephy Cove, United States
- 1 (800) 986-6731
- sales@theunlockingcompany.com
- theunlockingcompany.com
4.3
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great company as a unlocking team
It making customers want to come back for there service they do a great job and quickly have your unlock code done and send it to you great company I'll go back again and again
31 March 2026
Reply from Theunlockingcompany
We truly appreciate your support and are glad to hear you had a fast and smooth experience. Getting your unlock code completed quickly is always our goal whenever the services allows it.
Please do not hesitate to contact us if you ever need anything else
They 100% guaranteed permanent unlock…
They 100% guaranteed permanent unlock within 2-8 hours, and it was done by 2 hours! Legitimately best company, and best customer experience.
5 April 2026
Reply from Theunlockingcompany
Hello Richard, We’re glad we could deliver a fast and smooth permanent unlock within just a couple of hours, that’s exactly the experience we aim for whenever the carrier allows it.
We appreciate you messaging us and checking before purchase as each make, model, locked carrier and IMEI can be different.
If you ever need another device unlocked, we’re always here to help!
Operate with integrity
They kept there word , means a lot in today’s world
10 March 2026
Unprompted review
Reply from Theunlockingcompany
****We are always happy to check to see if we can unlock your device before a purchase is made. Simply email sales@theunlockingcompany.com with your make, model, locked carrier and IMEI***
Thank you for your feedback Juan, we hope you are having a wonderful Easter.
We’re sorry to hear about your experience, and that you think the responses are scripted as well as the reviews being fake. We simply want to clarify few important points not only to you but also for potential customers. First, we do not fabricate reviews
The additional service referenced was an optional premium method, not a requirement. These options become available in some cases when the standard method is delayed or restricted, and they are always presented as a choice, not an obligation. We want to reassure you that full refunds are issued once all available options at your service level have been exhausted. Your original order remains active, and we continue working on it at no additional cost.
If you would like us to continue working on your order or review available options with you again, please reach out to our support team directly. We’re here to help.
I paid for 2 services and they were…
I paid for 2 services and they were unable to do any of them, now they no longer respond any messages.
27 December 2025
Unprompted review
Reply from Theunlockingcompany
Thank you for your feedback, Helena. unfortunately as of April 23rd, we have yet to hear back from you so we can resolve this issue.
****We are always happy to check to see if we can unlock your device before a purchase is made. Simply email sales@theunlockingcompany.com with your make, model, locked carrier and IMEI***
Good morning, we hope you are having a wonderful Easter weekend
Unfortunately we do not have any order under the name Helena Duarte Otamendi in our system or any variety of the name. It’s possible the order was placed under a different name or email address possibly a different company.
Please email us at sales@theunlockingcompany.com with your order details (such as the email used or IMEI), and we’ll be more than happy to look into this for you right away.
Please note that response times may be slightly delayed this weekend due to the Easter holiday, but we will follow up as soon as possible.
We look forward to assisting you.
Great and quick response
Well I got a email. Back. And this is 100 percent real review they are a company of there word 😎
2 April 2026
Unprompted review
Reply from Theunlockingcompany
We really appreciate you taking the time to share your experience. Being a company of our word is something we take seriously, and we’re glad that came through.
If you ever need assistance again in the future, we’re always here to help!
Your prompt response to issues.
19 March 2026
Reply from Theunlockingcompany
Thank you, happy we could help, if you need anything please contact us directly so we can check to see if we can unlock before payment
Amazing, unexpectedly quick and stayed in contact through the whole process
I really did not think this was going to work. I specifically used them because they said they are a family company and made me trust them more.
Oh boy, They really delivered. I know they said that times can change depending on the company they need to get the unlock code from, but I did not expect them to get it to me sooner.
No hidden fees, no hidden catches.
Everything was above board.
I recommend, recommend, recommend.
1 April 2026
Reply from Theunlockingcompany
We truly appreciate you giving us a chance, especially when you weren’t sure at first, that trust means everything to us as a family-owned company.
We’re glad we could deliver faster than expected and keep you updated throughout the process. Transparency and reliability are exactly what we aim for
Thank you again for your recommendation, If you ever need another device unlocked, we’re always here to hel
Price, quality, service, pick two out of three
You know what they say: "price, quality, service, pick two out of three."
I bought a specialized 10-year-old phone, fabulous quality, excellent price. THEN I learned that its IMEI indicated that it had been manufactured locked under a contract. Not just anybody can unlock a phone like that. I picked Theunlockingcompany because they had a video about working with my model.
The service, though! The unlock time depends on the carrier, not Theunlockingcompany, to verify the IMEI and release it for unlocking. To be honest, unlocking my phone took three nerve-wracking weeks.
While I waited I learned that a) some special phones like mine can take up to 45 days and b) there are scammers who take your money and produce nothing. Theunlockingcompany kept me updated throughout. Still I had my doubts right up till I turned on my phone and saw missed calls and texts.
(Pro tip, once the IMEI is unlocked, your device swings right back into service even before Theunlockingcompany alerts you. No harm in turning it on and off a couple of times a day, just in case.)
Would I recommend getting a locked phone? No. Would I recommend working with Theunlockingcompany if you did? Yes
1 April 2026
Reply from Theunlockingcompany
Thank you for such a detailed and honest review, we truly appreciate you sharing your experience.
You’re right, unlock times can vary significantly depending on the carrier and device history, especially with older or more specialized phones like yours. Those cases can take longer, and we understand how nerve-wracking the wait can be.
We’re glad to hear our team kept you updated throughout the process and, most importantly, that your phone was successfully unlocked in the end. That moment when everything starts working again is always worth it.
We also appreciate your recommendation, and your insight is spot on. While locked devices can come with challenges, we’re always here to help when customers find themselves in that situation.
Thanks again for trusting The Unlocking Company and for taking the time to share your experience!
Poor Service, Don't Try It! Really don’t 🤣
Poor service. I waited 5 months and each time I had to email them for an update. I kept getting the same generic reply to my emails. Finally I sold the phone for one that was already unlocked. I requested a refund and that's when it got weird. I've exchanged several emails in order to get a refund. Still don't know when or if to expect that. I eventually contacted my credit card company for advice. I then looked the company up on the BBB (better business bureau) website. When I saw the grade of D- I knew why. Highly advise you NOT waste your time or money.
Let me make it absolutely clear, everything in this review is absolutely true! Now they are trying to use Trust pilot as a means to discredit me, and suddenly more information is needed to be collected on me to show the company that my review is ”genuine”
What a joke man. Do really think I have nothing better to do with my life? Makes no difference, this isn’t the only place a review has been left. And I still don’t have my refund. Hopefully it festers in your account, keep it! Trust pilot you are here for who again?
26 October 2025
Unprompted review
Reply from Theunlockingcompany
Good morning it is hard to locate a order under "Ms Ice", and we would love the order number so we can look into this matter to get it resolved for you. Because we have a B rating in BBB (Better Business Bureau) you may have us confused with another company
We provide full refunds to all customers once all options have been exhausted and provide receipts once the refund is processed, which if we stated we refunded you would have received that receipt along with an email that states it can take 4-15 business days to reflect on your account, which is unfortunately standard credit card refund time frames out of our control
Our company is also always willing to provide unlock eligibility for free before you order if you contact us the make, model, locked carrier and imei to sales@theunlockingcompany.com
Shady, tried to bill twice and didn't give me th unlock I wanted and locked phone out of updates and threatened if I didn't pay when I already had paid
Shady, Not clear, u won't get what you want, can't permanent unlock spectrum phone and you may get billed more than once even after you paid. Then no resolve to do what's right and fix after they claim they'll investigate it. I'm sure if I hear anything they'll side with their tech. Not to be trusted, why have a phone with 7 years of updates when you can't update it.
I made it clear I wanted a permanent unlock to sales that I was talking to that I'd just return the phone since they sent me the wrong one anyway (ebay). They said I would need to talk with the tech at the time of service for knowing it could be permanent unlocked. Get on with the tech, toldby tech I'm eligible for an unlock. Figured I spoke with sales that's what I want, thought it was permanent never told anything other than eligible. Tech starts working on it, during the process, I wanted to verify it was permanent he says no. I tell him then I don't want it. Tells me it's too late. Super pissed but they did the temp unlock, also locked the software so I can't update it, so mad about that wasn't told they would do that. Next day I'm seeing the invoice already pissed about it. Reluctantly, I pay, two days lol after they try to bill me again for the service claiming I didn't pay and threaten to take action.
4/02/2026
Based on their reply, I have all the emails and the information provided that they claim they did. I even emailed them first to try to see if they could unlock. I clearly communicated at the time I could just return the phone but luckily the person I bought it from offered me a discount to unlock through their company. I connected with their tech, he did not communicate temp or permanent unlock and started, took more than hr, while doing it I asked about the permanent unlock, he said no I tried to cancel he said it was too late.
They claimed they wanted to make it right, they've never offered anything to make it right only a refund to try to get me to take the review down. So far they've only hacked themselves knowing I have all the emails and the lies, and the information from twlk with the tech I will be pursuing other avenues of reporting as they threatened me with when they tried to bill me again when I had already paid.
26 March 2026
Unprompted review
Reply from Theunlockingcompany
*** if you would like us to check eligibility before placing an order, you can always contact us with your make, model, locked carrier, and IMEI to sales@theunlockingcompany.com. We’ll be happy to review it beforehand.****
Hello Doug. Thank you for your detailed feedback, we understand your frustration and want to clarify what occurred as we send emails and we get notification "Email has been deleted by user" which has proven to be a problem for referencing important information to help you make the best decision for your situation.
We offered full refund and needed to relock the device, you did not want to proceed with that option, so you have an unlocked phone to use. If you would like that refund and for us to relock the phone you can contact sales@theunlockingcompany.com
We also allowed you to proceed with the service and pay after the unlock was completed, which is not standard practice and was done in good faith. We sincerely apologize for the duplicate invoice. Not all team members have access to our merchant system for security reasons, and we did not initially receive confirmation through email that the invoice had been paid. Once brought to our attention, we corrected this and removed you from any outstanding balance list.
Prior to starting the unlock process, we explained that there are typically two possible outcomes depending on eligibility:
A region unlock (allowing use with selected countries/carriers), or
A full permanent unlock (all carriers worldwide)
At the time of inquiry, we could not confirm which option your device qualified for. You were provided a way to connect directly with our technician to verify eligibility in real time, and the service proceeded based on that interaction.
Regarding the unlock type, eligibility is determined by the security patch and build number, not by us. Unfortunately, Samsung devices that do not prompt for unlock codes are well known in the industry for having limited or restricted permanent unlock availability, which is outside of any third-party control.
As for the update concern, Region unlock methods can require certain conditions to remain in place. This is not unique to our service and applies across the industry when permanent unlocks are not available. What is unique to our service is if the phone does relock you get it unlocked for FREE and when a permanent unlock is available you get that at no additional charge as well
We understand this was not the outcome you were hoping for, but at no point was there any intent to mislead. The options were explained, and the service was completed based on the eligibility available for your device.
If you would like us to review your case further, we’re happy to do so, just reach out to our support team directly, sales@theunlockingcompany.com.
WOW, WOW
Wow, I am so, so happy I got a Verizon iPhone that was locked and unlocked in a matter of 2 hrs. I am so impressed that guy that I messaged, Theo, unlocked the phone first and sent me an invoice to pay the next day, but I paid him immediately. I was so stressed, and they made it happen for me. I was literally in tears; my phone was stolen yesterday, and someone gave me a free phone. Thanks, unlocking company, for being a legit company. I am super grateful. Thank you unlocking company for being one of the good ones.
30 March 2026
Unprompted review
Reply from Theunlockingcompany
Hello Carolyn
We’re sorry to hear about your phone being stolen, that’s an incredibly stressful situation, but we’re grateful we could step in and help get your Verizon iPhone unlocked quickly when you needed it most.
It means a lot to hear how much this helped, and we truly appreciate your trust. We always aim to make the process as smooth and reliable as possible, especially in urgent situations like yours.
If you ever need anything in the future, we’re here for you.
Unlocked an old phone
Very responsive. They were able to unlock a 6 year old phone for which I had no past information.
26 March 2026
Reply from Theunlockingcompany
We’re glad we were able to help unlock your device, especially given the limited information and the age of the phone, those can sometimes be the most challenging cases.
If you ever need another device unlocked, we’re always here to help!
Quick and Great service
25 March 2026
Reply from Theunlockingcompany
Happy to help, do not hesitate to email sales@theunlockingcompany.com if you need anything else
It was such a amazing experience really…
It was such a amazing experience really quick unlock just in an hour and smoothly working
25 March 2026
Unprompted review
Reply from Theunlockingcompany
Thank you for the kind words, always do our best to get the unlock completed as fast as we can. Do not hesitate to contact if you need anything else
It took a little bit of time but they…
It took a little bit of time but they got it done.
22 March 2026
Reply from Theunlockingcompany
We truly appreciate your patience throughout the process. some unlocks can take a bit longer depending on the carrier and device status but we’re glad we were able to get it done for you in the end!
Reply from Theunlockingcompany
We’re thrilled to hear your device was unlocked within minutes, that’s exactly the experience we strive to provide whenever the manufacturer allows for instant processing.
We truly appreciate your support and are glad we could deliver a fast and smooth unlock for you. If you ever need another device unlocked in the future, our team is always here to help!
5 star unlocking company if you can’t…
5 star unlocking company if you can’t get your phone unlocked with any other company including carriers call THEUNLOCKINGcompany !!!
13 March 2026
Reply from Theunlockingcompany
We truly appreciate your support and recommendation, Cassandra. Our team works hard to provide solutions even in more complex cases where other options may fall short, so it means a lot to hear that reflected in your experience.
Thanks again for trusting The Unlocking Company, we’re always here if you need help with another device in the future!
ripped off
I waited 8 days for them to unlock my phone. I had to unlock it myself. out $30. no refund.
14 March 2026
Unprompted review
Reply from Theunlockingcompany
***If you need us to check if we can unlock before you order please contact sales@theunlockingcompany.com with your make, model, locked carrier and imei****
Hello Maryanne, we sent the unlock instructions after we recieved the unlock for your device, 7 days after you ordered. We were then notified you already unlocked the device (which we could not confirm) we offered a partial refund for your order but never heard response. We are happy to provide that refund if you would like just need to message sales@theunlockingcompany.com
3 month, no unlock. Avoid at all costs.
I bought Pixel 9 Pro XL outside the US and after updating it to the latest version phone got locked. I live outside the US so I couldnt unlock it directly with T-Mobile so I decided to go with Unlocking Company. I placed an order on 23th December 2025 and still got no result. I write to them and they reply that it takes time and whole team is working on my case and still we are here. 3 month has passed so if you want to use services for unlocking dont use Unlcokingcompany.com
P.S. They will never tell you the exact reason why they cant unlock your device and just feed you with promises. Unless you will write bad review and they have to finally be honest.
Also they offered full refund to me (no service provided) for taking down the review. They will not refund me untill I will take down the review.
19 March 2026
Unprompted review
Reply from Theunlockingcompany
****If you Email sales@theunlockingcompany.com with the device make, model, locked carrier, and IMEI we are happy to provide the unlock options BEFORE an order in placed****
Thank you for your feedback, and we understand how frustrating extended timeframes can be, especially in more complex cases like Blacklisted Google Pixel devices and trying to use them abroad
Refunds are not offered to blacklisted phones as agreed in the terms and conditions but we do work with customers (including yourself) to help find a fair resolution or keep order open to try and work on a solution for the non refundable device. As shown above if you want to make sure we can unlock before you order please contact sales@theunlockingcompany.com with your make, model, locked carrier and IMEI so we can check!
In situations such as yours, where the device is blackliisted or blocked both for both outside of the original carrier’s region, and overseas the process can become significantly more complex and often requires extended handling times beyond standard estimates. These types of unlocks rely heavily on carrier-side processing as well as changing IMEI distinctions, which unfortunately is not something any third party can expedite.
Your order has remained active, and our team has continued working through all available methods rather than closing it prematurely. We do not abandon orders, even when they require additional time and effort.
That said, we completely understand your concerns after this length of time. If you would like, please reach out to us directly to sales@theunlockingcompany.com with your order number so we can review the current status in detail and discuss the next steps, including refund options if needed.
Hello they get back to me in a timely…
Hello they get back to me in a timely manner, but haven't unlock my phone. They have been trying for several weeks & want me to pay more & that will so called guarantee to get it unlocked. No thanks, and so I want a full refund but cannot get until they tried everything which they said after 45 days. After 45 days I can receive a full refund. This is what I'm currently going thru.
26 February 2026
Unprompted review
Reply from Theunlockingcompany
Hello Mike. Thank you for your feedback, we do appreciate you acknowledging our responsiveness, as communication is something we take seriously.
We understand your concerns regarding both the time frame and the additional option that was presented. To clarify, the premium service is always optional and is offered only when standard methods are initially unsuccessful. It is not required, and many customers choose to continue waiting on the original service without any additional cost.
****If you Email sales@theunlockingcompany.com with the device make, model, locked carrier, and IMEI we are happy to provide the unlock options BEFORE an order in placed****
Regarding the timeline, all orders remain active until every available method has been fully exhausted. The time frame referenced before full refund can be granted is part of our Terms & Conditions as well as our Refund Policy, which ensures that we explore every possible solution before issuing a full refund if the unlock is ultimately unsuccessful.
We know waiting can be frustrating, and we truly appreciate your patience while we continue working on your device. If you would like a status update or see when you will be eligible for a full refund please please reach out to sales@theunlockingcompany.com with your order number and we’ll be happy to review it with you
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