The Watered Garden Reviews 

134
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful, healthy, and high-quality plants, often noting the careful packaging. The staff are frequently described as lovely, friendly, knowledgeable, and very helpful, creating a welcoming and calm atmosphere. Many people highlight the wonderful and informative workshops, which are well-paced and suitable for beginners. Consumers appreciate the excellent service and smooth user experience, often returning for more purchases. The shop offers a great variety of plants in a peaceful, enjoyable environment. Reviewers commend the fantastic teachers who offer great knowledge and support, ensuring everyone feels welcomed and learns new skills.

What people talk about most

Product

Customers had positive experiences with the product, often praising the good quality and variety of plants... See more

Staff

Reviewers mention positive feedback about staff, consistently praising them as friendly, helpful, and... See more

User experience

Customers consistently note positive experiences with the user experience, often highlighting the friendly... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the healthy and beautiful plants,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

LOVED my macrame workshop. Great fun, beautifully paced, suitable for total beginners, lovely staff, gorgeous setting...literally nothing I can complain about. I took a friend to try out macrame, w... See more

Company replied

Rated 5 out of 5 stars

What a lovely plant shop, so beautiful, peaceful and calm atmosphere. It was recommended and I am my friend visited about month ago. We made a special trip and it was so worth it. Charlie was absolute... See more

Rated 5 out of 5 stars

I had a fabulous time making my terrarium last Thursday evening. A very relaxing atmosphere, easy to follow instructions and a great bunch of participants. The staff are brilliant, nothing was too m... See more

Company replied

Rated 5 out of 5 stars

Really enjoyed the Christmas/Winter Wreath workshop. I went with a couple of friends and we enjoyed a hot drink and mince pie before creating our wreaths to take home. Charlie was on hand to offer sup... See more

Company replied


Company details

  1. #69 of 190 best companies in Garden centre

Written by the company

We specialise in quality houseplants with a diverse range to suit every home. Offering expert advice on plant care, hosting practical workshops and supplying everything you need to support your indoor jungle. We're more than a shop - we're a community for plant enthusiasts, so pop in and see what's growing on!


Contact info

4.8

Excellent

TrustScore 5 out of 5

134 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(134)

48 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Such wonderful indoor plants and great service too!

I come to the Watered Garden’s far too much but the indoor plants are wonderful and much more exotic then the garden centres. I have a disability now and the staff are always so helpful to me and open the door to get out of the shop. Thank you for a lovely experience! X

1 April 2026
The Watered Garden logo

Reply from The Watered Garden

Thank you for your continued support Cressida, it is always a pleasure to see you! We don't think you visit enough haha! Charlie 🌱

Rated 2 out of 5 stars

I did not get a reply to my email…

I did not get a reply to my email question concerning the product.

23 March 2026
The Watered Garden logo

Reply from The Watered Garden

Hi Dipak,
Thanks for bringing this to our attention! We've found your email and now replied to your query. We are a small team, which try our best to reply to customers as quickly as possible, but it seems your email got lost in our inbox and we are sorry for the long delay in replying! Hope now, we have managed to help :) Thanks, Charlie

Rated 5 out of 5 stars

Carefully packaged

Plant appears healthy. It was carefully packaged with a heating pack.

16 March 2026
The Watered Garden logo

Reply from The Watered Garden

Thanks Jan! We hope the plants are doing well :) Charlie

Rated 5 out of 5 stars

Fabulous

Fabulous, the girls loved it and the terrarium is fab

14 March 2026
The Watered Garden logo

Reply from The Watered Garden

Thanks for your review! A fabulous time making a fabulous terrarium - that is what we like to hear! 💚

Rated 5 out of 5 stars

Lovely shop

Great service, happy with my purchase!

12 March 2026
The Watered Garden logo

Reply from The Watered Garden

Thanks for the 5 stars! We are happy to hear you enjoyed shopping with us :)

Rated 5 out of 5 stars

Each and every plant is beautiful and…

Each and every plant is beautiful and healthy, perfectly packaged.i can feel the care gone into these plants. Communication was so friendly and thoughtful. I highly recommend this gorgeous shop.thank you so much.

8 March 2026
The Watered Garden logo

Reply from The Watered Garden

Thank you for such a lovely review Rhiannon, we are glad to hear the plants arrived happy and healthy! We hope to hear from you again soon 💚 Thanks, Charlie

Rated 5 out of 5 stars

Arrived quickly and safely

Plant and pots arrived quickly and very safely packaged. First time buying online here and would do so again. Highly recommend

29 January 2026
The Watered Garden logo

Reply from The Watered Garden

Thanks for your review Jenny, we are so happy to hear the plants arrived to you safely! 💚

Rated 5 out of 5 stars

A very informative workshop

A very informative workshop, in a great setting and a beautiful finished terrarium.

17 January 2026
The Watered Garden logo

Reply from The Watered Garden

Thank you for your review Matt! We are happy to hear you're chuffed with the final product! ☺️
Thanks, Charlie

Rated 5 out of 5 stars

Fantastic workshop

Fantastic workshop. Very knowledgeable team, but all done in a friendly and informative way.

17 January 2026
The Watered Garden logo

Reply from The Watered Garden

Thank you for this wonderful review Nicola! It's great to hear you enjoyed the workshop! Thanks, Charlie 🌱

Rated 5 out of 5 stars

My second time ordering and as before

My second time ordering and as before, the plant was dispatched and arrived the next day, well wrapped and in excellent condition.

17 December 2025
The Watered Garden logo

Reply from The Watered Garden

Hey Andrea! Thanks so much for the lovely review, we hope your snake plants are happy and healthy 💚 thanks for ordering with us again
Louis

Rated 5 out of 5 stars

Christmas wreath workshop

Really enjoyed the Christmas/Winter Wreath workshop. I went with a couple of friends and we enjoyed a hot drink and mince pie before creating our wreaths to take home. Charlie was on hand to offer support/feedback and I've had lots of compliments on my completed wreath.

29 November 2025
The Watered Garden logo

Reply from The Watered Garden

Thank you for your review! We are glad to hear you enjoyed our Wreath workshop, and great to hear it's received so many compliments! Thanks, Charlie 🌱

Rated 5 out of 5 stars

Halloween terrarium workshop

I went on my own to make the Halloween special terrarium and had a fantastic time. Great variety of plants to choose from. A very informative night and I'm looking forward to watching my terrarium flourish.

29 October 2025
The Watered Garden logo

Reply from The Watered Garden

Thanks for the wonderful review! We are so glad to hear you enjoyed the night :) Please share photos of your terrariums progress - we love to see how they've grown! Thanks, Charlie

Rated 5 out of 5 stars

Really great service and lovely people

Really great service and lovely people. I had a problem with my delivery and it was dealt with swiftly. I will be shopping with them again

30 November 2025
The Watered Garden logo

Reply from The Watered Garden

We really appreciate your patience and understanding Jayne. Thank you for shopping with us, and thank you for the lovely review! Thanks, Charlie

Rated 5 out of 5 stars

I attended a terrarium workshop with my…

I attended a terrarium workshop with my partner, we both had minimal knowledge going in but felt very welcomed. The atmosphere was lovely and I feel we learned a lot. We fully intend to build more terrariums in future.

30 November 2025
The Watered Garden logo

Reply from The Watered Garden

Great to hear that you want to build more terrariums! Please feel free to share any pics of them with us, we love seeing what people make after the workshops! If you need any help let us know. Thanks, Charlie

Rated 5 out of 5 stars

Wreath workshop

The watered garden workshops are brilliant and I always learn so much.
Charlie is a fantastic teacher with great knowledge and an inclusive approach. Thank you

30 November 2025
The Watered Garden logo

Reply from The Watered Garden

Thank you for your lovely review! We are so glad you enjoyed the workshop, we hope to see you again soon!! Thanks, Charlie 💚

Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service, with same day delivery and friendly updates. Will be ordering again.

16 November 2025
The Watered Garden logo

Reply from The Watered Garden

Thank you for such a wonderful review Adam, we are happy to hear you had a good experience shopping with us. If you need any plant advice in the future please let us know. Thanks, Charlie

Rated 5 out of 5 stars

Great customer service

Great customer service. Lovely people

11 November 2025
The Watered Garden logo

Reply from The Watered Garden

Thank you for your review Glaudia! If you ever need any help or advice about houseplants in the future, please let us know. Thanks, Charlie 🌱

Rated 5 out of 5 stars

Really good workshop

Really good workshop, Charlie was great at explaining what we needed to do. It was great fun.

20 October 2025
The Watered Garden logo

Reply from The Watered Garden

Thank you for this lovely review Halima! We are glad to hear you enjoyed the Kokedama workshop. We're here if you need any plant advice in the future. Thanks, Charlie

Rated 5 out of 5 stars

The workshops here are wonderful

The workshops here are wonderful! Very welcome & relaxed environment right from the get go and Charlie did a great job facilitating the space and teaching us about each detail of making our Kokedama and the aftercare. Thanks again!

20 October 2025
The Watered Garden logo

Reply from The Watered Garden

Hi Indi! Thanks for this lovely review ☺️ It's great to hear you enjoyed visiting our shop for the Kokedama workshop! If you need anything plant related in the future, please let us know 💚 Thanks, Charlie

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look