The Whisky World Reviews 

9,126
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,690 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast shipping methods and the exceptionally secure packaging that ensures fragile bottles arrive in perfect condition. Consumers also love the broad selection of hard-to-find scotches and the highly competitive prices offered across the entire catalog. Buyers note the simple website navigation and straightforward online ordering process that makes purchasing smooth and effortless. Some reviewers were not happy with occasional delivery delays, noting instances where shipments took longer than expected. A few people also mentioned receiving damaged items or experiencing poor attention to detail during product dispatch.

What people talk about most

Delivery service

Consumers find delivery service to be positive, highlighting prompt shipping times and secure packaging.... See more

Product

Reviewers mention positive feedback about product quality, noting items arrive securely packaged and in... See more

Price

People report positive experiences with price, consistently praising the market's best offers and competitive... See more

Order

Clients share positive opinions on order, highlighting the fast shipping times and secure packaging.... See more

Service

Customers consistently note positive experiences with service, highlighting professional, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased Sinatra JD as a gift. It arrived very securely packaged and in perfect condition. The email communications were always on point from them too keeping me in the loop along with resolving a... See more

Company replied

Rated 5 out of 5 stars

Tuli did a great job on packaging. It was above and beyond. It eliminates the breakage of bottle. The bubble plastic wrap is outstanding Shipping is fast , it surprised me receiving them early than... See more

Company replied

Rated 5 out of 5 stars

The ease in which I found your website from a simple search with "product name + best price" was simply amazing. The order processing was straight forward and the shipment went from London to St.Louis... See more

Company replied

Rated 5 out of 5 stars

During Delivery this time there was an issue with the paperwork. I sent an email and within an hour Sam responded that he had sent over the needed information to clear customs. Within 72 business ho... See more

Company replied


Company details

  1. #3 of 38 best companies in Off Licence

About The Whisky World

Written by the company

About Us
The Whisky World offers a wide array of premium spirits sourced from across the globe, including but not limited to whisky, vodka, gin, single malts, blends, Scotch, and Irish varieties.

Check out our Amazing Offers!

Written by the company

Weekly Special Offers Across our Whisky & Spirit Collections
With added offers weekly, keep a lookout for our limited-time deals, so you never miss a discount on your favourite whiskies and spirits! https://www.thewhiskyworld.com/sale
Make It Personal!
With our large range of personalised bottles across our whisky and spirit collections, add your personal touch and make your gift truly unique with bottle engraving! Birthdays, Invitations, New Home, Thank you.. whatever the occasion, you can be sure your gift is one to be kept! It's gifting done right! https://www.thewhiskyworld.com/gift-ideas-c36/personalised-engraving-c134

Free Standard UK Delivery On Orders Over £99

Time to Start Shopping!

Ordering to a single UK address? Your discount will automatically be applied at checkout by default! See our full shipping and delivery options: https://www.thewhiskyworld.com/delivery-returns-i5

Contact info

4.9

Excellent

TrustScore 5 out of 5

9k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(9,126)

1,674 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service

31 August 2026
The Whisky World logo

Reply from The Whisky World

Hello,

Thanks! Short and sweet, but we’ll happily take that.

Barry,
TWW Support Team

Rated 4 out of 5 stars

Shipping cost

The quality of the scotch is excellent. The price was very good. The delivery charge - the product was shipped from the UK - was higher than expected, and I didn’t see that calculation before placing my order. I might have revised the quantity to be more efficient on the cost.

31 August 2026
The Whisky World logo

Reply from The Whisky World

Hello Bill,

Glad the scotch quality and price worked well for you. Appreciate you noting that the shipping charge wasn't what you expected and that you didn't see that breakdown before ordering. We hear you and thanks for sharing the feedback.

Claire,
TWW Support Team

Rated 5 out of 5 stars

Website very easy to navigate

Website very easy to navigate. Choosing and ordering process simplistic and clear. Delighted with the packaging ensuring safe delivery of bottles. Quite impressive.

30 August 2026
The Whisky World logo

Reply from The Whisky World

Hello Susane,

Great to hear the site made choosing and ordering so easy! And clearly the packaging earned its keep too. Thanks for the kind words!

Michelle,
TWW Support Team

Rated 5 out of 5 stars

Happy customer

Always happy to come back to
The Whisky World
Good prices & service

24 August 2026
The Whisky World logo

Reply from The Whisky World

Hello Phyllis,

Always good to have you back. Thanks for the kind words on the prices and service!

Claire,
TWW Support Team

Rated 5 out of 5 stars

Great service and a good selection…

Great service and a good selection making it easy to select a 70cl bottle from the three 20 cl Welsh whiskey

24 August 2026
The Whisky World logo

Reply from The Whisky World

Hello David,

Nice to hear you found what you were after. Appreciate you taking the time to leave a review.

Michelle,
TWW Support Team

Rated 5 out of 5 stars

Great service from ordering to delivery…

Great service from ordering to delivery and communcations.

30 August 2026
The Whisky World logo

Reply from The Whisky World

Hello Rajinder,

Great to hear everything went well with your order. Thanks for the kind words and we hope you enjoy your purchase.

Claire,
TWW Support Team

Rated 5 out of 5 stars

Great customer care

Michelle and the customer team responded so quickly and took real care to help expedite my order in order to ensure I recieved a going away present for my daughter in time. Would definitely buy again from TWW with confidence.

7 September 2026
Unprompted review
The Whisky World logo

Reply from The Whisky World

Hello Graham,

A lovely review for Michelle and the team. We’re pleased they could help get everything sorted in time for your daughter’s going away present. Thanks again for choosing The Whisky World.

Barry,
TWW Support Team

Rated 5 out of 5 stars

Order was delivered promptly

Order was delivered promptly, packaged well

28 August 2026
The Whisky World logo

Reply from The Whisky World

Hello Sue,

Glad everything got to you safely and in one piece. Thanks for the quick feedback.

Barry,
TWW Support Team

Rated 5 out of 5 stars

I highly recommend this company

Everything went quickly and without a hitch lest our local delivery service employee not bringing the package to my doorstep, but that's just local culture - or lack there of. Price was fair, packaging was splendid.

27 August 2026
The Whisky World logo

Reply from The Whisky World

Hello Tamas,

A smooth experience overall, aside from the delivery at the last step. We’re glad the price and packaging worked for you and appreciate you taking the time to leave a review.

Michelle,
TWW Support Team

Rated 5 out of 5 stars

Kept informed about the delivery…

Kept informed about the delivery arrived as promised, i never hesitate to use whisky world,great service.

28 August 2026
The Whisky World logo

Reply from The Whisky World

Hello Daz,

Thank you for continuing to choose The Whisky World and for taking the time to share your experience.

Claire,
TWW Support Team

Rated 5 out of 5 stars

Excellent quality of service

The website is easy to use, and items are presented in an attractive way. Prices are reasonable. Shipping is prompt. My only quibble is that the range of products isn’t as wide as I’ve found on other websites.

28 August 2026
The Whisky World logo

Reply from The Whisky World

Hello Anthony,

Thanks for taking the time to share this. We’re glad the overall experience was a positive one and we’ll certainly keep your comments on the range in mind.

Barry,
TWW Support Team

Rated 5 out of 5 stars

First class service

28 August 2026
The Whisky World logo

Reply from The Whisky World

Hello,

We’re pleased the service met your expectations. Thank you for your support.

Barry,
TWW Support Team

Rated 5 out of 5 stars

Easy web site and overall great…

Easy web site and overall great experience.Thank you.

27 August 2026
The Whisky World logo

Reply from The Whisky World

Hello Howard,

It’s good to hear the website made things nice and simple. We hope you enjoy your purchase.

Michelle,
TWW Support Team

Rated 5 out of 5 stars

Excellent seller all good thanks

Excellent seller all good thanks

13 August 2026
The Whisky World logo

Reply from The Whisky World

Hello Colin,

We’re pleased everything was in good order. Thank you for taking the time to leave your feedback.

Claire,
TWW Support Team

Rated 5 out of 5 stars

Well packaged

Well packaged, fast delivery

19 August 2026
The Whisky World logo

Reply from The Whisky World

Hello Dan,

Safe packaging and a quick delivery are both important when sending bottles. Thanks for taking the time to leave your feedback.

Michelle,
TWW Support Team

Rated 5 out of 5 stars

Great pricing and fast shipping

Great pricing and a super quick shipping time! I got my bottle of whiskey only 2 days after ordering it.

26 August 2026
The Whisky World logo

Reply from The Whisky World

Hello Jay,

Sounds like the order came together nicely. We hope you enjoy the whisky and thank you for choosing The Whisky World.

Claire,
TWW Support Team

Rated 5 out of 5 stars

Good price excellent packaging and…

Good price excellent packaging and speedy delivery many thanks for your prompt response

26 August 2026
The Whisky World logo

Reply from The Whisky World

Hello John,

It’s good to know the price, packaging and delivery all met expectations. We hope you enjoy the bottle.

Barry,
TWW Support Team

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