The Whisky World Reviews 

9,126
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,690 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast shipping methods and the exceptionally secure packaging that ensures fragile bottles arrive in perfect condition. Consumers also love the broad selection of hard-to-find scotches and the highly competitive prices offered across the entire catalog. Buyers note the simple website navigation and straightforward online ordering process that makes purchasing smooth and effortless. Some reviewers were not happy with occasional delivery delays, noting instances where shipments took longer than expected. A few people also mentioned receiving damaged items or experiencing poor attention to detail during product dispatch.

What people talk about most

Delivery service

Consumers find delivery service to be positive, highlighting prompt shipping times and secure packaging.... See more

Product

Reviewers mention positive feedback about product quality, noting items arrive securely packaged and in... See more

Price

People report positive experiences with price, consistently praising the market's best offers and competitive... See more

Order

Clients share positive opinions on order, highlighting the fast shipping times and secure packaging.... See more

Service

Customers consistently note positive experiences with service, highlighting professional, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased Sinatra JD as a gift. It arrived very securely packaged and in perfect condition. The email communications were always on point from them too keeping me in the loop along with resolving a... See more

Company replied

Rated 5 out of 5 stars

Tuli did a great job on packaging. It was above and beyond. It eliminates the breakage of bottle. The bubble plastic wrap is outstanding Shipping is fast , it surprised me receiving them early than... See more

Company replied

Rated 5 out of 5 stars

The ease in which I found your website from a simple search with "product name + best price" was simply amazing. The order processing was straight forward and the shipment went from London to St.Louis... See more

Company replied

Rated 5 out of 5 stars

During Delivery this time there was an issue with the paperwork. I sent an email and within an hour Sam responded that he had sent over the needed information to clear customs. Within 72 business ho... See more

Company replied


Company details

  1. #3 of 38 best companies in Off Licence

About The Whisky World

Written by the company

About Us
The Whisky World offers a wide array of premium spirits sourced from across the globe, including but not limited to whisky, vodka, gin, single malts, blends, Scotch, and Irish varieties.

Check out our Amazing Offers!

Written by the company

Weekly Special Offers Across our Whisky & Spirit Collections
With added offers weekly, keep a lookout for our limited-time deals, so you never miss a discount on your favourite whiskies and spirits! https://www.thewhiskyworld.com/sale
Make It Personal!
With our large range of personalised bottles across our whisky and spirit collections, add your personal touch and make your gift truly unique with bottle engraving! Birthdays, Invitations, New Home, Thank you.. whatever the occasion, you can be sure your gift is one to be kept! It's gifting done right! https://www.thewhiskyworld.com/gift-ideas-c36/personalised-engraving-c134

Free Standard UK Delivery On Orders Over £99

Time to Start Shopping!

Ordering to a single UK address? Your discount will automatically be applied at checkout by default! See our full shipping and delivery options: https://www.thewhiskyworld.com/delivery-returns-i5

Contact info

4.9

Excellent

TrustScore 5 out of 5

9k reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.9

All reviews

(9,126)

1,674 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service, fast delivery, safe shipment of whisky, good prices.

26 August 2026
The Whisky World logo

Reply from The Whisky World

Hello David,

Thanks for sharing your experience. We hope the whisky is every bit as enjoyable as the purchase.

Michelle,
TWW Support Team

Rated 5 out of 5 stars

Great Delevery Service

Great Delevery Service, not one bottle was damaged shipping from Europe to USA

25 August 2026
The Whisky World logo

Reply from The Whisky World

Hello Bruce,

It’s great to know the whisky arrived in perfect condition after the journey across the Atlantic. Thanks for shopping with The Whisky World.

Claire,
TWW Support Team

Rated 5 out of 5 stars

Great special gift

Great special gift

23 August 2026
The Whisky World logo

Reply from The Whisky World

Hello Nora,

Thanks for choosing The Whisky World for the occasion. We hope the gift went down well.

Barry,
TWW Support Team

Rated 5 out of 5 stars

Great price and very fast delivery

Great price and very fast delivery. Highly recommend.

24 August 2026
The Whisky World logo

Reply from The Whisky World

Hello Ian,

It’s great to know you were happy with the price and delivery. Thanks for choosing The Whisky World.

Michelle,
TWW Support Team

Rated 5 out of 5 stars

Excellent service

Friendly customer service, great selection of whiskies, and accommodating whenever possible.

Overall a great experience.

24 August 2026
The Whisky World logo

Reply from The Whisky World

Hello Yazeed,

A pleasure to read. Thanks for your support and we hope the next visit is just as worthwhile.

Claire,
TWW Support Team

Rated 5 out of 5 stars

The order was completed quickly.I was…

The order was completed quickly.I was informed each step of the way how the parcel was progressing. On arrival in Denmark my relative was very impressed with the way the whisky was packed. Thankyou.

17 August 2026
The Whisky World logo

Reply from The Whisky World

Hello Sheila,

Many thanks for taking the time to share this. We’re glad the order reached your relative in good shape and that the packaging made a good impression.

Barry,
TWW Support Team

Rated 4 out of 5 stars

Good company

Good company, easy to use site.

28 May 2026
The Whisky World logo

Reply from The Whisky World

Hello,

Good to know the website made things easy from the start. We hope you enjoy your order and thank you for choosing The Whisky World.

Barry,
TWW Support Team

Rated 5 out of 5 stars

Quick delivery

Quick delivery, excellent value

23 August 2026
The Whisky World logo

Reply from The Whisky World

Hello Jacqueline,

Many thanks for the feedback. It’s always nice to know the experience left a good impression.

Claire,
TWW Support Team

Rated 5 out of 5 stars

Recommended

Easy to navigate website
Good prices
Informative
Speedy delivery with updates

24 August 2026
The Whisky World logo

Reply from The Whisky World

Hello Valerie,

That’s the kind of online shopping experience we all want. Hope you’re enjoying the bottle.

Michelle,
TWW Support Team

Rated 3 out of 5 stars

Nothing wrong with the whisky or your…

Nothing wrong with the whisky or your initial service but the first delivery driver was not up to scratch

23 August 2026
The Whisky World logo

Reply from The Whisky World

Dear Virginai,

Thank you for your feedback, and we're glad you were happy with the whisky and our service.

We're sorry to hear about your experience with the delivery driver — that's not the standard we expect, and we'll be sharing your feedback with our account manager.

Apologies for the inconvenience, and thank you for bringing it to our attention.

Sincerely,

Sam
TWW Support Team

Rated 5 out of 5 stars

Great selection of Whiskys

Great selection of Whiskys, great service and a reliable delivery service. This is what your customers appreciate.
Well done The Whisky World.

23 August 2026
The Whisky World logo

Reply from The Whisky World

Hello Mr. Dye,

We like the sound of that. Thanks for the recommendation, and we hope you enjoy your whisky.

Barry,
TWW Support Team

Rated 5 out of 5 stars

Excellent service

Excellent service, prompt delivery of goods, excellent communication and goods extremely well packed. Price was also very fair.

23 August 2026
The Whisky World logo

Reply from The Whisky World

Hello Rosalyn,

Appreciate the review. Hope the bottle was worth the wait.

Michelle,
TWW Support Team

Rated 5 out of 5 stars

Excellent team

Excellent team! Great communication, great prices and fast shipping!

21 August 2026
The Whisky World logo

Reply from The Whisky World

Hello Eric,

Thanks for the review. Hope you’re happy with everything.

Barry,
TWW Support Team

Rated 5 out of 5 stars

First class service as always

First class service as always. I placed my order around 4.00 pm and it was delivered before noon the next day. It doesn’t get better than that. Plus, I got 25% discount off the Dalmore King Alexander III What is there to complain about ? Very well packaged, I would highly recommend Whisky World.

14 August 2026
The Whisky World logo

Reply from The Whisky World

Hello Andrew,

A next-day delivery before noon certainly makes for a good start. Hope you enjoy the King Alexander III and thanks for sticking with us.

Barry,
TWW Support Team

Rated 5 out of 5 stars

Excellent service

Excellent service, packaged very well with super fast delivery, highly recommended!

28 August 2026
Unprompted review
The Whisky World logo

Reply from The Whisky World

Hello Lindsay,

This is lovely to hear. We’ll make sure the team sees your kind words. Thanks again for choosing The Whisky World.

Michelle,
TWW Support Team

Rated 5 out of 5 stars

Fantastic experience.

Great deal. Stunning communication and service. Thank you!

20 August 2026
The Whisky World logo

Reply from The Whisky World

Hello,

Thanks for choosing TWW. Your kind words about the service are genuinely appreciated by the team.

Claire,
TWW Support Team

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