The Whisky World Reviews 

9,129
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,690 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast shipping methods and the exceptionally secure packaging that ensures fragile bottles arrive in perfect condition. Consumers also love the broad selection of hard-to-find scotches and the highly competitive prices offered across the entire catalog. Buyers note the simple website navigation and straightforward online ordering process that makes purchasing smooth and effortless. Some reviewers were not happy with occasional delivery delays, noting instances where shipments took longer than expected. A few people also mentioned receiving damaged items or experiencing poor attention to detail during product dispatch.

What people talk about most

Delivery service

Consumers find delivery service to be positive, highlighting prompt shipping times and secure packaging.... See more

Product

Reviewers mention positive feedback about product quality, noting items arrive securely packaged and in... See more

Price

People report positive experiences with price, consistently praising the market's best offers and competitive... See more

Order

Clients share positive opinions on order, highlighting the fast shipping times and secure packaging.... See more

Service

Customers consistently note positive experiences with service, highlighting professional, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased Sinatra JD as a gift. It arrived very securely packaged and in perfect condition. The email communications were always on point from them too keeping me in the loop along with resolving a... See more

Company replied

Rated 5 out of 5 stars

Tuli did a great job on packaging. It was above and beyond. It eliminates the breakage of bottle. The bubble plastic wrap is outstanding Shipping is fast , it surprised me receiving them early than... See more

Company replied

Rated 5 out of 5 stars

The ease in which I found your website from a simple search with "product name + best price" was simply amazing. The order processing was straight forward and the shipment went from London to St.Louis... See more

Company replied

Rated 5 out of 5 stars

During Delivery this time there was an issue with the paperwork. I sent an email and within an hour Sam responded that he had sent over the needed information to clear customs. Within 72 business ho... See more

Company replied


Company details

  1. #3 of 38 best companies in Off Licence

About The Whisky World

Written by the company

About Us
The Whisky World offers a wide array of premium spirits sourced from across the globe, including but not limited to whisky, vodka, gin, single malts, blends, Scotch, and Irish varieties.

Check out our Amazing Offers!

Written by the company

Weekly Special Offers Across our Whisky & Spirit Collections
With added offers weekly, keep a lookout for our limited-time deals, so you never miss a discount on your favourite whiskies and spirits! https://www.thewhiskyworld.com/sale
Make It Personal!
With our large range of personalised bottles across our whisky and spirit collections, add your personal touch and make your gift truly unique with bottle engraving! Birthdays, Invitations, New Home, Thank you.. whatever the occasion, you can be sure your gift is one to be kept! It's gifting done right! https://www.thewhiskyworld.com/gift-ideas-c36/personalised-engraving-c134

Free Standard UK Delivery On Orders Over £99

Time to Start Shopping!

Ordering to a single UK address? Your discount will automatically be applied at checkout by default! See our full shipping and delivery options: https://www.thewhiskyworld.com/delivery-returns-i5

Contact info

4.9

Excellent

TrustScore 5 out of 5

9k reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.9

All reviews

(9,129)

1,674 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service, packaged very well with super fast delivery, highly recommended!

28 August 2026
Unprompted review
The Whisky World logo

Reply from The Whisky World

Hello Lindsay,

This is lovely to hear. We’ll make sure the team sees your kind words. Thanks again for choosing The Whisky World.

Michelle,
TWW Support Team

Rated 5 out of 5 stars

Fantastic experience.

Great deal. Stunning communication and service. Thank you!

20 August 2026
The Whisky World logo

Reply from The Whisky World

Hello,

Thanks for choosing TWW. Your kind words about the service are genuinely appreciated by the team.

Claire,
TWW Support Team

Rated 5 out of 5 stars

Great price

Great price, fabulous shipping time and wonderful products. Thanks

10 August 2026
The Whisky World logo

Reply from The Whisky World

Hello David,

We appreciate the feedback. It’s always rewarding to know the service and selection came together well for you.

Michelle,
TWW Support Team

Rated 5 out of 5 stars

Great service, product well packaged

The order came in perfect condition, at a good price, and well packaged. I'd definitly use again and recommend to others.

2 June 2026
The Whisky World logo

Reply from The Whisky World

Hello Tom,

Thanks for putting your trust in us. We hope the bottle is enjoyed and we appreciate you spreading the word.

Claire,
TWW Support Team

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. Professional, friendly and efficient service. I was very happy with the overall experience.

12 August 2026
The Whisky World logo

Reply from The Whisky World

Hello Rimma,

It’s always nice to know the people behind the order made a good impression. We hope you’ll be back when the occasion calls for another bottle.

Barry,
TWW Support Team

Rated 5 out of 5 stars

The ease in which I found your website…

The ease in which I found your website from a simple search with "product name + best price" was simply amazing. The order processing was straight forward and the shipment went from London to St.Louis, USA.... to my doorstep... in 30 hours is crazy, like unbelievable! I am a loyal customer immediately. Have been telling all my whisky brothers to order from here.

15 August 2026
The Whisky World logo

Reply from The Whisky World

Hello Jim,

That’s some impressive timing and we love that you’ve already been spreading the word among your whisky friends. We hope they find a few bottles worth adding to their collections.

Claire,
TWW Support Team

Rated 5 out of 5 stars

Everything was great

Everything was great. Good selection with well packaged delivery.

17 February 2026
The Whisky World logo

Reply from The Whisky World

Hello Adam,

Thanks for sharing your experience. We hope there’s plenty more to enjoy from your next visit.

Barry,
TWW Support Team

Rated 4 out of 5 stars

The delivery service was very good

The delivery service was very good . Lovely presenation box . It was a gift for my husband who recently had an accident . Its the name of our house so was really pleased to be able to buy it . So thank you .

17 August 2026
The Whisky World logo

Reply from The Whisky World

Hello Jackie,

What a lovely reason to choose that particular bottle. We hope it made for a special gift for your husband and we wish him all the best.

Michelle,
TWW Support Team

Rated 5 out of 5 stars

An ideal present

My husband was delighted with his gift! He remembers the taste well from the bottle he had a number of years ago and will enjoy his little weekend tipple even more now.

17 August 2026
The Whisky World logo

Reply from The Whisky World

Hello Jackie,

What a thoughtful gift, especially when it brings back memories of a favourite from years ago. Wishing your husband many enjoyable weekends with it.

Michelle,
TWW Support Team

Rated 5 out of 5 stars

Order was prompt

Order was prompt, well packed and everything it should be

23 July 2026
The Whisky World logo

Reply from The Whisky World

Hello,

That’s a good one to hear. We hope the bottle gives you plenty of enjoyment.

Claire,
TWW Support Team

Rated 5 out of 5 stars

Wonderful product very quick delivery…

Wonderful product very quick delivery brilliantly packaged

16 August 2026
The Whisky World logo

Reply from The Whisky World

Hello Guy,

A lovely review to receive. The packing team will be pleased to know their efforts were noticed. Hope you enjoy the bottle!

Michelle,
TWW Support Team

Rated 5 out of 5 stars

Great selection at competitive prices

The selection of wines and spirits is amazing. Then throw in the competitive pricing as well as the immaculate delivery. Always my go to when i need a bottle i am struggling to find.

13 July 2026
The Whisky World logo

Reply from The Whisky World

Hello Ransom,

We love being the place you turn to when a particular bottle proves difficult to track down. Thanks for keeping TWW in mind when the search gets tricky.

Claire,
TWW Support Team

Rated 5 out of 5 stars

I had a problem with placing an order…

I had a problem with placing an order and the staff called me straight away, refunded me and helped me place the order. Excellent customer service

30 July 2026
The Whisky World logo

Reply from The Whisky World

Hello Diane,

It’s nice to know the team could take care of things for you. We hope the bottle was worth the extra effort to get it ordered!

Barry,
TWW Support Team

Rated 5 out of 5 stars

Always a pleasure

Great selection and prices. Quick delivery.

17 August 2026
The Whisky World logo

Reply from The Whisky World

Hello Shahrzad,

Thanks! Hope you enjoy your purchase and we’ll see you again.

Claire,
TWW Support Team

Rated 5 out of 5 stars

Good prices, great service

Good prices, excellent, fast service

9 August 2026
The Whisky World logo

Reply from The Whisky World

Hello Maria,

Much appreciated! We’ll be here when you need the next bottle.

Barry,
TWW Support Team

Rated 5 out of 5 stars

Quick delivery

Quick delivery, great products and prices.

6 August 2026
The Whisky World logo

Reply from The Whisky World

Hello Steve,

That's a pretty good way to sum up a purchase. We hope you enjoy the products and come back when you're ready for another bottle.

Barry,
TWW Support Team

Rated 5 out of 5 stars

Proactive customer service

Update: TWW emailed me and proactively put a plan together to address my failed attempt to cancel the order and added a procedure to avoid this issue in the future. I'm glad this got resolved because I want to continue to do business with them because my previous order was very professionally packaged and promptly shipped.

I cancelled my order EIGHT days ago and sent numerous emails to customer support with ZERO response. Cancel my order!!!

5 August 2026
The Whisky World logo

Reply from The Whisky World

Dear Scott,

Thank you for your review and for bringing this to our attention. We are very sorry to hear about your experience. After looking into this, we found that your email responses unfortunately landed in our spam folder and were therefore not forwarded to our team — this is not our usual standard, and we've since implemented a daily review of our spam folder to make sure this doesn't happen again.

We have now emailed you directly and will act on this without further delay.

Please accept our sincere apologies for the inconvenience caused.

Sincerely,
TWW Support Team

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