The Whisky World Reviews 

9,127
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,690 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast shipping methods and the exceptionally secure packaging that ensures fragile bottles arrive in perfect condition. Consumers also love the broad selection of hard-to-find scotches and the highly competitive prices offered across the entire catalog. Buyers note the simple website navigation and straightforward online ordering process that makes purchasing smooth and effortless. Some reviewers were not happy with occasional delivery delays, noting instances where shipments took longer than expected. A few people also mentioned receiving damaged items or experiencing poor attention to detail during product dispatch.

What people talk about most

Delivery service

Consumers find delivery service to be positive, highlighting prompt shipping times and secure packaging.... See more

Product

Reviewers mention positive feedback about product quality, noting items arrive securely packaged and in... See more

Price

People report positive experiences with price, consistently praising the market's best offers and competitive... See more

Order

Clients share positive opinions on order, highlighting the fast shipping times and secure packaging.... See more

Service

Customers consistently note positive experiences with service, highlighting professional, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased Sinatra JD as a gift. It arrived very securely packaged and in perfect condition. The email communications were always on point from them too keeping me in the loop along with resolving a... See more

Company replied

Rated 5 out of 5 stars

Tuli did a great job on packaging. It was above and beyond. It eliminates the breakage of bottle. The bubble plastic wrap is outstanding Shipping is fast , it surprised me receiving them early than... See more

Company replied

Rated 5 out of 5 stars

The ease in which I found your website from a simple search with "product name + best price" was simply amazing. The order processing was straight forward and the shipment went from London to St.Louis... See more

Company replied

Rated 5 out of 5 stars

During Delivery this time there was an issue with the paperwork. I sent an email and within an hour Sam responded that he had sent over the needed information to clear customs. Within 72 business ho... See more

Company replied


Company details

  1. #3 of 38 best companies in Off Licence

About The Whisky World

Written by the company

About Us
The Whisky World offers a wide array of premium spirits sourced from across the globe, including but not limited to whisky, vodka, gin, single malts, blends, Scotch, and Irish varieties.

Check out our Amazing Offers!

Written by the company

Weekly Special Offers Across our Whisky & Spirit Collections
With added offers weekly, keep a lookout for our limited-time deals, so you never miss a discount on your favourite whiskies and spirits! https://www.thewhiskyworld.com/sale
Make It Personal!
With our large range of personalised bottles across our whisky and spirit collections, add your personal touch and make your gift truly unique with bottle engraving! Birthdays, Invitations, New Home, Thank you.. whatever the occasion, you can be sure your gift is one to be kept! It's gifting done right! https://www.thewhiskyworld.com/gift-ideas-c36/personalised-engraving-c134

Free Standard UK Delivery On Orders Over £99

Time to Start Shopping!

Ordering to a single UK address? Your discount will automatically be applied at checkout by default! See our full shipping and delivery options: https://www.thewhiskyworld.com/delivery-returns-i5

Contact info

4.9

Excellent

TrustScore 5 out of 5

9k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(9,127)

1,674 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast and great service

Fast and great service

6 August 2026
The Whisky World logo

Reply from The Whisky World

Hello Karen,

Short and sweet but we'll happily take it. Thanks for the feedback.

Michelle,
TWW Support Team

Rated 5 out of 5 stars

Great selection

Great selection. Great sales and quick delivery

29 July 2026
The Whisky World logo

Reply from The Whisky World

Hello Martin,

Good deals are even better when the order arrives quickly. Glad you were happy with the selection and service.

Barry,
TWW Support Team

Rated 5 out of 5 stars

Great company- highly recommend

Superb customer service - exceptional packaging to ensure bottle arrived safely - swift delivery

4 August 2026
The Whisky World logo

Reply from The Whisky World

Hello Steve,

We put plenty of thought into protecting bottles during transit, so your comments on the packaging are particularly welcome. Good to hear the delivery was quick as well.

Michelle,
TWW Support Team

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Well packaged. Good to deal with.

4 August 2026
The Whisky World logo

Reply from The Whisky World

Hello David,

Always good when an order is quick, secure and straightforward. Glad everything worked out well for you.

Claire,
TWW Support Team

Rated 5 out of 5 stars

First purchase from Whiskey World

First class service whiskey arrived on time as promised very well packaged . Will definitely use whiskey world in the future

28 July 2026
The Whisky World logo

Reply from The Whisky World

Hello Darren,

No delays, no damage, just the whisky arriving as expected. Glad you were happy with the service.

Barry,
TWW Support Team

Rated 5 out of 5 stars

Fast and safe shipping.

Fast and safe shipping.

3 August 2026
The Whisky World logo

Reply from The Whisky World

Hello John,

Nice to hear the order arrived promptly and in good shape. Thanks for the review.

Michelle,
TWW Support Team

Rated 5 out of 5 stars

Well what can I say excellent fantastic…

Well what can I say excellent fantastic service and goods arrived in a very good condition and on time.

3 August 2026
The Whisky World logo

Reply from The Whisky World

Hello Gerald,

Nothing better than an order that arrives safely and on time. Glad you were happy with everything.

Barry,
TWW Support Team

Rated 5 out of 5 stars

Freaky magic!

Extremely easy to use, and my Scotch arrived from london in a couple days. Still not sure how you pulled that freaky magic off.

3 August 2026
The Whisky World logo

Reply from The Whisky World

Hello Sean,

That made us smile. Glad you found everything easy to navigate and that the delivery from London was quicker than you expected.

Claire,
TWW Support Team

Rated 4 out of 5 stars

Had no bother sourcing a lovely bottle…

Had no bother sourcing a lovely bottle of whiskey for a 60th birthday. Quick and easy buying

8 December 2025
The Whisky World logo

Reply from The Whisky World

Hello Lynn,

Finding the right whisky for a milestone birthday can sometimes take a bit of searching. Glad you found what you needed without any fuss.

Claire,
TWW Support Team

Rated 2 out of 5 stars

Disappointing service

Great range of items fast delivery to post out but really disappointing customer service when there is an issue. No return phone calls as promised. poor attention to details when posting out damaged items. Such a shame as wouldn’t buy from them again.

31 July 2026
The Whisky World logo

Reply from The Whisky World

Dear Glinda,

Thank you for sharing your feedback. We are truly sorry for the frustration caused by the damaged item and the missed phone call—this certainly doesn't reflect the high standard of service we aim to deliver.

Having reviewed your case, we can see that our team was able to reach a resolution via email in a timely manner, but we sincerely apologise that the follow-up call promised by our team member didn't happen. We are addressing this internally to ensure our communication is seamless moving forward.

While we regret the rough start, we hope you were ultimately satisfied with how your issue was resolved. We deeply appreciate your feedback, as it helps us improve, and we hope to have the chance to welcome you back in the future.

Sincerely,

Sam
TWW Support Team

Rated 5 out of 5 stars

Happyness

Very good packaging, the display box was excelent,and it arrived in good time. I am a happy man.
THANKYOU.

2 August 2026
The Whisky World logo

Reply from The Whisky World

Hello Raymond,

Sounds like everything arrived just as you hoped, with the presentation box making a good impression too. Glad you're happy with the order.

Michelle,
TWW Support Team

Rated 5 out of 5 stars

Quick delivery for a birthday present.

Quick delivery for a birthday present.. good choice and prices...my son loved the whiskey..

3 August 2026
The Whisky World logo

Reply from The Whisky World

Hello Elizabeth,

Glad the whisky arrived in time for the occasion and turned out to be a hit with your son. Thanks for sharing your experience.

Claire,
TWW Support Team

Rated 5 out of 5 stars

First class service easy to order and…

First class service easy to order and super fast delivery. The prices are also fantastic

2 August 2026
The Whisky World logo

Reply from The Whisky World

Hello Lynne,

That's a nice, simple shopping experience from start to finish. Thanks for the kind feedback and for choosing The Whisky World.

Barry,
TWW Support Team

Rated 5 out of 5 stars

Happy to recommend

Came to this site for a Blair Atholl whisky that was recommended, to buy as a gift.
Price was good, and service excellent - arrived very quickly, packaged well, with a presentation box. Happy to recommend
*****

26 July 2026
The Whisky World logo

Reply from The Whisky World

Hello Cindy,

Finding the right bottle for a gift can take a bit of searching so it's good to hear this one worked out well. Thanks for the recommendation.

Claire,
TWW Support Team

Rated 5 out of 5 stars

Excellent product and quick delivery

Excellent product and quick delivery
Thanks

24 July 2026
The Whisky World logo

Reply from The Whisky World

Hello John,

Glad the product hit the mark and arrived quickly. Thanks for taking the time to leave a review.

Barry,
TWW Support Team

Rated 5 out of 5 stars

Fantastic

Prompt service

2 August 2026
The Whisky World logo

Reply from The Whisky World

Hello David,

It's nice to know the service was quick and efficient. Thanks for the review.

Michelle,
TWW Support Team

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