thinkmoney Reviews 

I am absolutely heartbroken, stressed out, and deeply traumatized by how Think Money is treating me. Last week, out of sheer frustration with their terrible service, I lost my temper and called an agent an "idiot." Ever since that moment, I believe I have been blacklisted. The support team is now actively playing games with my livelihood and intentionally holding my money hostage as revenge.I desperately needed funds, so a kind friend went out of his way to deposit cash and send me £360 early Thursday morning at 9:00 AM. In the modern world, every normal bank processes transfers in seconds. But Think Money deliberately altered my account settings so that even a "fast transfer" takes 24 hours. When I begged them to tell me why all my transfers were suddenly being delayed, they completely gaslit me. They played the fool, acted like I was crazy, and cruelly told me nothing was wrong.The worst part is the outright manipulation. On Thursday, the app's AI assistant explicitly told me it could see my £360 transfer. But the moment I begged to speak to a real human being, the human agent lied straight to my face and claimed the payment didn't exist. They held my money all day Thursday. They kept it all day Friday. When I cried out for help on Friday, they cold-heartedly told me it could take two working days—meaning they are forcing me to survive the entire weekend with absolutely nothing. They are leaving me completely stranded.When I desperately demanded to speak to a supervisor or manager to save me from this nightmare, the agent casually told me he would pass on the message—but since the working week ended in 20 minutes, the manager would just call me on Monday. They simply do not care that they have ruined my weekend and left me in financial agony.If you want to be stressed, lied to, targeted, and left penniless over the weekend, then use this bank. Otherwise, save yourself the pain and stay far, far away from this cruel company. Their customer support is pure rubbish.

My experience with thinkmoney has been excellent so far. Opening the account was straightforward, and I received my account details and virtual card quickly. I was able to add the card to Apple Pay, receive my salary and make both card payments and important bill payments without any problems.

The app is clear and easy to use, transactions are displayed promptly, and everything has worked exactly as expected. My physical card was also ordered without difficulty. A reliable and convenient service that has made managing my everyday money much easier.

I found TM over 12 years ago. I went through bankruptcy. My bank sent me at letter, saying I had to find another bank within 30 days! TM was great, they helped me transfer my bank account to them. They I had 2 accounts one for bills another for everyday money access. I stayed with them for 8 yeara . I totally recommend this bank. Especially if you need help with money and bills. Over a month they work out for you what needs to go into bills account and the rest into your every day money. You do have to pay a monthly fee was £12, but it’s worth not having a headache sorting it out yourself.

Norzel - the best rep i have ever dealt with he was amazing cant recommend enough!!

Amazing and perfect service

This is my second review of Think Money Bank who don't seem to be able to help me with finding the missing funds for the purchase of a property. The money has been sent again now directly to our solicitors but has not arrived as yet. The money was sent 3 days ago from a family friends Think Money account direct to our solicitors account but still hasn't arrived. The money was originally sent to my daughters fiancée over 3 weeks ago, it went missing for over a week then popped back into the senders account. I think this is now the 3rd or 4th attempt to transfer the funds. Please check all Google reviews of 1 star and you will see this is not an isolated problem, please can someone from Think Bank call me on my mobile and tell me what the problem is. The longer this goes on the more it is starting to feel like we are being ripped off. Over the last 3 weeks it would seem this money has left the account and then been returned 3 times with no explanation. Think Money rang me yesterday regarding my last review, please can someone from there with a more authority ring me again urgently. They have my details. Thankyou. If you have a Think Money account I suggest you check out my previous review and all other 1 star reviews on all the review sites.

I had a problem which was sorted for me in a professional, friendly and sympathetic manner by a
fellow called IMRAN. I am very grateful to him for his help. Great service.
Thank You.

Agenda today what a joke agenday worry and to me, my complaint, they quickly closed it down regular payments where I didn't do, they said it was gonna cancel, but they carry on pain every month. So I log a complaint 3 months later, they still pay them. And then on a weekend on Sunday, I went to use my card, went to use your online and they got to kind Got declined and now only yesterday. I renew one sure it didn't have no money, no food, nothing. I couldn't go out to get stuff because oh, my family lives 25 miles away at the end of the day, the service they give me they didn't even tell me what they were doing.\n Fortune I had a bit of fraud activity on my account but it didn't tell me I didn't notice until I used my card and you got a client so when I logged into my bank, they said my oh, my services is being stopped but I couldn't do nothing with a bank they didn't even pay. My pels do nothing were a jokey day. And they said, I'll have a responsible in 3 days of women complaints, and they haven't 4 days, haven't yout often? And that every time I'm emailing them, they said they get back to me as soon as possible. I changed. This is the worst bank ever. No mean I had walked by my mother's to get some food because I didn't have no money. They've forced in my bank account. No fork to my own, it was their fault. They didn't tell me they didn't text me. They want to be very ashamed of they have So I'm leaving tunes like another bank.I'm leaving him I changing day , I pegg , anybody do not go for them , they're a joke can I just add swimming else when I form customer surface and said, what's going on my account? What I don't really know that's for they said to me. I said, when will I have a new car? We can check me pay 1 out 65 minutes. I was on the phone. He wouldn't give me my complaint method's number. He said oh kept on putting me on note I couldn't understand him tody I attended day. I said why you text me, you will afraid activity. You couldn't answer me by my account. Go frozen and when I have a new car details at the end of the day, he couldn't do it. And I told them, I love the complaint, females go and Transactions is so going on and we had no money back off the refunding. I don't mean that apology of him. Oh, nothing. They're a joke. So in the end, when I was one of the phone I put the phone down on him, and I'm going to report them up to the financial services, because what they don't, to me was very, very wrong.\n I couldn't. I had to walk 25 miles to my mother's to get full dinner. Because they left me with nothing not in a bank card. I had a bank card but it wasn't no good. I had money in the bank. Couldn't get it out, couldn't do nothing. She always attended day.They scandalous , and I mean , scandalous bunk well, a genderity, all you join your twis? You may home because I spoke to the bank. This morning, I put the phone down attendes today. She couldn't tell me a reference number to my complaint. I said someone got to get back to me regarding my complaint. She didn't know nothing about it. In the end, I put the phone down, attend these days. The way you treated me as a bank. You want to be very ashamed yourself. So I am good nothing again. You K, this being about 2 weeks. And previous things are happened with payments and charges and are often funny. You haven't done nothing about it. 3 months ago I stopped a regular payment coming out on my bank account. Every month it's still taking money from my bank account. And I got promised you would help me and he won't happen again. You'll have a new bank card. 3 months later, it's still happening and you know, doing anything about it and what you've done to me Sundays, you didn't tell me what you've done with my bank. You didn't text me or nothing. Attending day, I only knew wild onto my bank account is when I tried to use my card. He got declient, and then when I looked on my app, that's for a new game, but you've gained doing nothing about it. And when iPhone you, he wasn't bothered at any day. You want to be shamed yourself. I had to walk quite a few miles away because I didn't have no money, no bus fair or nothing and you left me in luch attending you want to be very strange yourself again. I have no food, so I go to my mother's for food. Because I didn't have no pank car. Do nothing but never bother as a bank. You told me to phone you as you say Paro underneath, but when iPhone you you can have a clue what I was on about attending the day. I am fed up of getting charger things. Nothing to do with me and what you'd done to me when a bank card and stopped everything and Dean tell me till I went to use my card and then had to withdraw replacement cards. But then I'm still waiting for my money back on the transactions at end of the day, and it says underneath phone number at the entertain, since I've been with you, you'll never have me and I'm paying a monthly fee for waste because nothing applies to me. I see

Having recently been the victim of a fraud I have had the need to contact ThinkMoney several times in the past week via their online chat services and by telephone. My first three attempts two via phone and one via online chat had me extremely frustrated. Feeling I was not being listened to my questions simply going unanswered and being told someone would phone me back. I was simply feeling very deflated by the experience. Until my third call was answered by the wonderful and extremely helpful Imran Hussain. This is the second time I have had the pleasure of speaking with Imran. On the third call as I waited for my call to be answered I was not holding out much hope to a resolution. Then I heard the familiar voice of Imran. Immediately I felt reassured that my question would be answered. Within a few minutes Imran had answered the question nobody else could. What makes Imran Hussain from the Manchester Call Centre so different to most of his colleagues is he genuinely wants to help the customer, he makes it his mission to ensure you leave the call happy and feeling you have been listened to. Imran also remembered our previous call and took the time to ask about my family as we had discussed this in our previous call. Managers at Think Money you have a gem with Imran and I strongly feel he deserves recognition for his professionalism and caring attitude. Thank you Imran I hope if I need to contact Think Money again I have you answer my call

Terrible experience with Think money-
customer service agent named Coco was extremely unprofessional and rude uncalled for.:
Money was sent into my bank from a friend who makes regular monthly payments-
only £576 this time, which was held and for no reason given, my account was closed.
As if this wasn’t shocking enough, think money then sent £572 out of my account to an unknown TSB account after my account was closed , with the just the name TSB to go from, saying that it was being returned to the sender who sent £576. It was not sent back to the sender.
I have told them and they can see that the money which the account was sent from is completely different to the account they randomly selected and sent my money to. Now I am in dispute about where the funds went which only they can see but they say I should chase it up with a bank I have no connections with and they can clearly see it was there own error for sending a payment from my money to an account that I have never had any connection with . It’s weird and very frustrating as they they’re customer service agents keep you on hold hours , are stubborn rude and have failed to help.
I will be reporting this to the ombudsman.
PLEASE AVOID THINK MONEY,
Try monzo, suits me, Barclays, starling or one of the many other trusted UK banks.

Reported a fraudulant attemp to access money from my account so telephoned to report this and spoke to Jaimie who was verry helpfull, polite and verry patient with me 🙂

Recently I was the victim of a scam. on contacting think money via the online chat service I was unimpressed. my faith completely gone in THINK MONEY. Today I felt I need to ring to speak to someone as I was concerned about my account security and the fact that they had actually accused my sister of the fraud meaning her bank account had been frozen. I rang with very little confidence that they would sort this out and contact the bank of the actual scammer. However the kindest and warmest man IMRAN for the MANCHESTER CALL OFFICE took my call. Imran listened to my concerns and was proactive in sorting out this issues. He raised the fraud with the correct account and spoke with the think money fraud team to have my sister bank contacted and informed she was in innocent party and there had been a mistake on think moneys end. I was bowled over at how quickly my issues were dealt with and that Imran took the time to apologise for mistake that he did not make. Imran took the time to ensure all my concerns had been listened to and advised me on the complaints process. Imran you are a credit to think money your professionalism, kindness and respect of think moneys customers is above and beyond. You could teach some of your colleagues a think or two about customer service.

hi.ive only had the account a short time. i enjoy using the app.its very easy to use .im looking forward to more interesting adventures in the future.

gave me a unfair cifas marker. waiting for them to reply to my lengthy email, considering going to financial obudsman i’d stay far away from this bank if you receive high volumes of transactions

Mark from customer services was a big help made me understand my account more easily he was kind and friendly and a pleasure to speak too

Foarte rapid.

I opened a ThinkMoney current account two days ago, and I have to admit the application process was excellent. It only took a few minutes, I entered my details, scanned my ID, and my account was opened quickly and easily.

Unfortunately, that’s where the positive experience ended.

I was unable to add my virtual debit card to Apple Wallet. After trying several times throughout the day, I contacted customer support via live chat. Christine was polite and suggested two methods: adding the card through the ThinkMoney app or manually through Apple Wallet. I tried both options, but neither worked.

When I went back to the chat, I expected someone to investigate the issue or escalate it. Instead, I was told that my first attempt had been recorded on 22 July at 8:34 a.m. and that I now had to wait one whole month before trying again.

I found that response completely unacceptable. I’ve just opened the account and already I’m being told to wait a month to use one of the most basic features that many people rely on every day.

I opened this account as a secondary bank account and was even happy to pay the monthly fee if it meant having a reliable service. Instead, this experience has completely put me off.

There are far better alternatives available. I’ve had much smoother experiences with Metro Bank and Revolut, and if you have a poor credit history, accounts like Monese or Pockit are also much easier to use. In my experience, they provide a much better customer experience.

I genuinely expected more from ThinkMoney. Sadly, based on my first impression, I cannot recommend this bank, and I certainly wouldn’t choose to bank with them again

Whaaaat? Can't believe the negative reviews here! There's nothing inferior about the plastic used in the card!? I never had issues with customer service when I phone, and they have the in app chat now too which sorted my last query without needing to call. The new updates include being able to use Apple Pay ( result!), the in app chat and now the virtual card ( though this 60+ years lady might primarily stick with the physical one lol)! So thank you Think Money

they keep sending statements told them repeatably to close account i do not have the app never used it the phone number is no longer in use i have a new number now they have sent me a virtual card to the account how stupid can these people be want to take further when i find out who to contact its totally ridiculous no money has ever been put in the account

HAve been with Think Money since CArd One shafted us and sold standard bank accounts to TM.

Think Money issue cheap, inferior, cheap plastic bank cards which fall apart and then expect customers to pay for a replacement ! Absolute con ! My card has barely been used in any cash machines or tills card machines, and its fraying away at the top of the card !