Thistle Boilers  Reviews 

135
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for their exceptional helpfulness, clear communication, and detailed guidance provided throughout the entire installation process from start to finish. Consumers note that qualified engineers arrive promptly, work diligently, and complete boiler fittings to an extremely high and reliable standard. Some people also felt that the pricing offered was exceptionally fair, transparent, and very competitive compared to other available market alternatives. Reviewers are consistently impressed by the remarkably fast installation times, noting that properties are always left thoroughly clean, tidy, and fully restored afterwards.

What people talk about most

Service

Reviewers express immense satisfaction regarding the service, highlighting prompt responses, quick... See more

Staff

People report positive experiences with staff, highlighting that engineers and fitters are punctual,... See more

Price

Users describe positive interactions with price, noting that quotes are very reasonable, fair, and often more... See more

Quality

Consumers find quality to be exceptional, consistently praising the superb workmanship and professional... See more

Product

Reviewers highlight positive aspects of product, noting that the company supplies and fits good quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Guys arrived on time which is always a good start.boiler was fitted with no dramas what so ever.very professional fitters kept us updated all thru the day and gave us a very detailed how to work boile... See more

Rated 5 out of 5 stars

Brilliant Service. Replied instantly to request for a quote. Came out within a couple of day's for survey and estimate. Shane was really helpful, knowledgeable and gave me options. Fantastic quo... See more

Rated 5 out of 5 stars

Brilliant from beginning to end... These guys are professional, fast, clean and know there stuff. Not a mess just quickly and quality job done. Politite decent guys... Very professional from be... See more

Rated 5 out of 5 stars

Gary came out promptly once we had contacted the company for a quote, and sent Eamonn to install our new boiler and radiator four days later. Once completed, we would get a guarantee and Gas Safe... See more


Company details

  1. Central Heating Service
  2. also in
  3. Gas installation service
  4. Heating service

Written by the company

Thistle Boilers are a professional and reliable heating company, covering central Scotland. We are boiler replacement specialists and can offer finance options and £0 deposits on all installations.


Contact info

4.9

Excellent

TrustScore 5 out of 5

135 reviews

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No recent history of asking for reviews

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4.9

All reviews

(135)

101 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fabulous service from start to finish

Fabulous service from start to finish, Shayne made me feel at ease when deciding about my new boiler. JD was professional and thorough when fitting it, even though there were a few complications along the way he took it in his stride and was still smiling after a VERY long day. Im delighted and would highly recommend Thistle Boilers.

17 February 2026
Unprompted review
Rated 4 out of 5 stars

New Combi Boiler

This should have been a 2 man job but Eamonn was left to do it on his own. He did a great job but had to work his ass off till 9pm to finish it and make sure we had water and heating so a big thank you to Eamonn for your efforts. A little bit of brick work to do but thats a mute point.
Thistles sales guy shayne was great unlike 1or 2 others that quoted and after some negotiation i felt it was a fair deal so i would recommend Thistle for Boiler needs.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely incredible service

Absolutely incredible service! I was well informed and a new boiler was fitted within 24hours of first contacting! I am so pleased with the service thank you very much !

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Boiler Failed. Reached Out. Boiler Replaced.

My experience was exactly what you want....

Thistle reached out after my enquiry and arrived when they said they would, then provided my combi boiler replacement options. My decision was made from the provided quotes. I was then given an installation date which suited us perfectly.
The installation engineer was welcoming and professional. Left the working space clean and tidy.

Job complete, payment made. Straight forward.

More importantly... I'll be more than happy to use Thistle Boilers again.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Professional and fast

The initial quote was spot on in terms of what was required and price. Installation was completed very soon after km the agreed date and completed by the afternoon, with a new thermostat fitted as well. No mess left behind.

26 January 2026
Unprompted review
Rated 5 out of 5 stars

New Boiler

Gary replied to my initial query in very quick time, arranged a home visit and arranged installation of my new boiler inside 1 week. Installer (can’t remember name sorry) was professional throughout and talked through the new boiler controls. Gary also attended during installation to ensure all was going well and called the following day to ensure I was happy with everything. Very nice touch. Would highly recommend. Cheers

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service from Thistle Boilers!

Great service from Thistle Boilers!

Enquired online for a quote for a new boiler and Gary got back to me right away asking if he could come and look at our current one so he could price it - a few hours later he was here and done some rough figures for us to think about and he then emailed over 3 quotes for several boilers to choose from.

3 days later, his installer Eamonn was here and fitted our new boiler in an afternoon, once done he cleared up and took away the old boiler with him but not before showing me how the new wireless thermostat worked and how to top the boiler up if it ever needs doing etc.

Thanks again Gary and Eamonn at Thistle Boilers for the great service!

New boiler is working great and fingers crossed for many years to come!

Also to top it off. Gary’s quote included 2 years free servicing so least the cost for these is taken care off for the next 2 services.

Thanks!

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Boiler install

Guys arrived on time which is always a good start.boiler was fitted with no dramas what so ever.very professional fitters kept us updated all thru the day and gave us a very detailed how to work boiler and controller at end of job.everything was tidied and put back to normal,carpets garage etc.outstanding work,attitude and professionalism.would highly recommend Thistle Boilers.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

After being given a really good quote…

After being given a really good quote for my new boiler Gary arranged for it to be fitted on a Saturday. David the engineer arrived on time and introduced himself. I found David very neat and tidy and very efficient. Once he was finished he talked me through the controls and what I needed to know. On leaving David took everything away with him and informed me to call if any issues.
It was a stress free experience from Thistle Boilers and would highly recommend them to anyone looking for a new boiler and fantastic service.

10 January 2026
Unprompted review
Rated 5 out of 5 stars

Stuart Humphrey

I contacted Thistle boilers after I saw the great reviews on trust pilot.
Gary came out to my home and I informed him that my boiler is 16 years old which is not giving out hardly any heat to the radiators.
Gary informed me what work will be carried and the length of time the engineer will need to complete the work.
When the engineer arrived on date and time specified he pointed out after approximately 1 hour into the job that one of the gas pipes diameter was a few millimeters too thin for the job. Therfore this was replaced at no extra cost to me which I was really happy about. The work that was carried out was exceptional and I now have really good heat going through all of my radiators.
I would highly recommend Thistle boilers as they are very professional in what they and go that extra mile for their customer.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant Service.

Brilliant Service.
Replied instantly to request for a quote. Came out within a couple of day's for survey and estimate. Shane was really helpful, knowledgeable and gave me options.
Fantastic quote with payment plan.
Finance application easy and quick.
Work carried out a few day's later.
Workmanship second to none. Hardly any disturbance, no mess at all clean and all packaging and old equipment removed.
Can't be happier with this service and throughly recommend Thistle Boilers.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Great from start to finish

Gary popped out to give me a quote for a new boiler after mine was just past its best and there was no point throwing any more money at it. He was out on the Tuesday and it was booked in to get the new boiler fitted the week later. JD was our boiler fitter. He was a lovely guy, very tidy, kept us updated on what was going through out the day and he went through the instructions when he was finished on how to use it. Would highly recommend Thistle Boilers.

13 January 2026
Unprompted review
Rated 5 out of 5 stars

This is a company you can trust with confidence.

This company is professional and highly skilled at what they do which made my experience as a customer seamless and stress free. Communication at the home visit and throughout was excellent. I was given a quote which was explained clearly and discussed in detail with Gary. The boiler was fitted 3 days later. The whole job was completed in one day. Workmanship by Eamonn is impeccable. All debris taken away and area left immaculate. They also give 2 services free and even register the guarantee. The service they provide is exceptional and they should be 5/5 on Trustpilot. Highly recommend Thistle Boilers.

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Ideal Boiler fitting

The guys from Thistle Boilers have been excellent with our emergency boiler fitting. Eamonn was punctual and friendly. Nothing was a problem & he was here straight away when we had a wee teething problem. Can't recommend Thistle Boilers highly enough.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant from beginning to end..


Brilliant from beginning to end... These guys are professional, fast, clean and know there stuff. Not a mess just quickly and quality job done.
Politite decent guys... Very professional from beginning to end.... Brilliant.. 5 stars... Plus.
Thankyou
Eamonn and tall guy 😂.. Right marker.. Thanks.. Troops

R Reid. 😁😁🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿👍👍

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Great communication

Great communication, competitive price and excellent service. Boiler fitted and all cleaned up within a couple of hours. Would highly recommend.

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service from start to finish…

Fantastic service from start to finish from Thistle Boilers, i was in need of a new boiler urgently due to old one packing in, as you know it’s a minefield when you need a new boiler who to trust who gives you best service and after support, Thistle Boilers absolutely nailed it, same day quote in person, bet previous quote from another company, most of all the communication from day one was excellent said and did what they promised from start to finish, So can’t recommend highly enough, Thanks to Gary & Eamon who installed the the boiler, Eamon was brilliant respected the property and explained everything,

7 January 2026
Unprompted review

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