Thistle Boilers  Reviews 

132
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely professional, punctual, and always keep everyone updated throughout the entire process. People appreciate the clear communication regarding transparent pricing and detailed quotes, noting that boiler installations are completed quickly and left extremely clean. Though some customers noted minor complications during the installation process or very long working hours for the engineers, overall satisfaction and quality remained exceptionally high. Consumers also mentioned that additional tasks like extra brickwork or replacing odd piping were handled smoothly by the team without any hidden trouble.

What people talk about most

Service

Consumers find service to be a seamless experience, praising the prompt communication, quick installation,... See more

Staff

Customers had great satisfaction with the staff, noting that the team arrived on time, maintained a... See more

Price

Reviewers mention positive feedback about price, consistently noting that quotes were much more reasonable... See more

Quality

People report positive experiences with quality, noting that the workmanship is exceptional and second to... See more

Product

Customers consistently note positive experiences with product, highlighting that their new boilers are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Guys arrived on time which is always a good start.boiler was fitted with no dramas what so ever.very professional fitters kept us updated all thru the day and gave us a very detailed how to work boile... See more

Rated 5 out of 5 stars

Brilliant Service. Replied instantly to request for a quote. Came out within a couple of day's for survey and estimate. Shane was really helpful, knowledgeable and gave me options. Fantastic quo... See more

Rated 5 out of 5 stars

Brilliant from beginning to end... These guys are professional, fast, clean and know there stuff. Not a mess just quickly and quality job done. Politite decent guys... Very professional from be... See more

Rated 5 out of 5 stars

Gary came out promptly once we had contacted the company for a quote, and sent Eamonn to install our new boiler and radiator four days later. Once completed, we would get a guarantee and Gas Safe... See more


Company details

  1. Central Heating Service
  2. also in
  3. Gas installation service
  4. Heating service

Written by the company

Thistle Boilers are a professional and reliable heating company, covering central Scotland. We are boiler replacement specialists and can offer finance options and £0 deposits on all installations.


Contact info

4.9

Excellent

TrustScore 5 out of 5

132 reviews

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No recent history of asking for reviews

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4.9

All reviews

(132)

99 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service. Very quick response and very competitive pricing.
Boiler installed efficiently and the work site left clean and tidy.
Great overall experience.

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Best boiler engineers I ever had in my life

Best engineers team I ever had in my life, Guys so nice and helpful. Our boiler was upstairs, so everything from door till boiler, carpets, stairs were covered before any work start. Boiler was replaced quick and in hight standard. Never dreamed about service like this. At the end took vacuum cleaner and hovered around. If you want best service, nice clean work and high quality result, contact Thistle Boilers. Thank a lot, I wish every one should work like them.

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Boiler change

Spoke to Gary on Thursday as our boiler had broken down and needed replaced, told him what boiler we had currently and sent photos of existing boiler and pipe work, he supplied several options with various prices and explained a bit about each of them. We decided what we wanted to go with and let him know on the Friday, Taylor and Nico arrived at 9am on Saturday morning to fit the boiler, they were very efficient, tidied up after themselves and didnt leave anything out of place, impeccable service from start to finish and can’t recommended them highly enough, I’m 37 weeks pregnant and needed it done urgently before the baby comes and they made it happen, cant thank them enough.

21 June 2025
Unprompted review
Rated 5 out of 5 stars

Amazing workmanship and extremely…

Amazing workmanship and extremely professional service by Gary from Thistle Boilers.
Gary had a nightmare of a job to remove & replace my old boiler to install new combi, with my concrete and steel frame house including having to deal with a 12ft drop into Muddy dark basement and a bricked in back burner that had to be cut in 2 to be removed.
5 stars and a gold medal deserved.
1st class service. Thankyou.
Highly recommended Thistle Boilers

25 April 2025
Unprompted review
Rated 5 out of 5 stars

Amazing quality of work and real attention to detail. Very impressed!

Gary fitted a new boiler on a Saturday whilst the weather was glorious and the football was on. Some engineers you would expect to do a minimal job under those conditions to get some of their weekend back - Gary was different, he took real pride in his work, took his time to do a good job and it shows. The attention to detail was superb.

The new pipework and rendering around the new flue looks great. The new electric runs are incredibly neat - it was a real joy seeing what a true professional can do. He even removed and patched the old overflow pipe the previous installation engineers had left years ago.

Tidied up after himself at the end, you would never have known he was there, everything was clean and back in its place.

Experience has taught me to be a cynic with most tradesmen these days, but I can't recommend this guy enough - we will be getting him back any time we need a service or further work done, and I have already recommended him to my friends.

1 March 2025
Unprompted review
Rated 5 out of 5 stars

Great workmanship & first class service

First class service, Gary from Thistle Boilers, fitted our new boiler and showed great respect to the fitted kitchen and new rough cast. Is workmanship was excellent and got everything done in under 4 hours. That included spending time to check all radiators, taps etc and showing us the boiler controls and digital display.

3 March 2025
Unprompted review
Rated 5 out of 5 stars

Full boiler service and 3 new chrome…

Full boiler service and 3 new chrome radiators. Booked and out in less than a week. Brilliant
Took away all old radiators piping etc. absolutely no mess disturbance anywhere. Absolutely amazing from start to finish. Highly recommend

24 February 2025
Unprompted review
Rated 5 out of 5 stars

Gary was efficient

Gary was efficient, professional, friendly and really good at his job. Had a busy schedule but was still able to fit me in for a boiler replacement the next day on a Saturday taking into consideration how frustrated I was that I couldn't get any other company out to do the job and had no heating for three days. Great job Gary

22 February 2025
Unprompted review
Rated 5 out of 5 stars

Wow, if you want a job done call Gary

Contacted this company last Saturday after boiler gave up, 100% on trustpilot, every review mentions professional, tidy, on time, so I called, Gary responded quickly with some recommendations for me to look up and check out. Fitted me In within the week. Arrived on time at 8.30 and got to work, all new pipes, boiler and flue. Feb deal was central heating system power flush, all done quickly, easily and minimum disruption.Finished at 3.30pm, talked me through system, gave me all paperwork, instruction manual. Applied for warranty and will send that to me in due course, tidied up and left room as it was before he started. Took away all old piping, boiler etc.
What can I say! In this day and age of companies not turning up, not communicating, not doing what they said this was exceptional. No hidden costs, quote given and that’s what was paid. Just to phone for yearly service and he’ll do that to. Absolutely amazing from start to finish. Highly recommend.

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Combi boiler in back boiler out

Had our boiler fitted a week ago all good. Gary advised on the boiler we require and the work to remove old back boiler and modify pipework. Work completed on time and to a very high standard. Highly recommended this company.

6 February 2025
Unprompted review
Rated 5 out of 5 stars

Good Quality Service

Had our boiler installed for few weeks now and are happy with the work Gary had done. Was super easy and quick to get a quote. Was out the next day after contacting home and within 48 hours we had a quote for the job. Unfortunately we had power supply issues and had struggles with our new boiler (nothing to do with the boiler or work installing it). However Gary was great and got a hold of an electrician to come to our house and fix the issue. Took a couple of days but Gary was texting making sure that it was getting sorted. Now issues all resolved boiler is up and running and now have proper heating.

15 January 2025
Unprompted review
Rated 5 out of 5 stars

First Class Service!!!

First Class Service!!!
Polite, Professional, perfect 10
My Boiler room is looking amazing beautiful work, and left my house spotless when he left I would 100% recommend this company thank you for your kindness

17 December 2024
Unprompted review
Rated 5 out of 5 stars

Perfect new boiler installation…

Today Gary from Thistle Boilers fitted my new Worcester Greenstar 8000 plus Combi Boiler.
His new pipework was fitted and was so much more tidy and efficient than fitted for my previous boiler installed by someone else. His workmanship together with his politeness not to mention how tidy he left everything is testament to someone I would strongly recommend.

27 November 2024
Unprompted review

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