Threadheads Reviews 1,778

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 864 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the fabric and print durability, even after frequent washing. Many people highlight the excellent customer service, noting their responsiveness, helpfulness, and efficiency in resolving issues and ensuring timely delivery. However, some customers experienced issues with order fulfillment and delivery times, with some reporting significant delays and a lack of communication regarding their orders. A few other people also felt that the sizing guide was inaccurate, leading to shirts that were much larger than expected.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the high quality of items, such as... See more

Order

Consumers find order experiences to be largely positive. Many reviewers praise the ease of ordering, quick... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting their helpfulness, quick responses,... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of items,... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I originally ordered a T-shirt that somehow got lost in the mail. The Threadheads team has excellent customer service that helped me resolve the missing item and promptly replaced it. I am now the pro... See more

Company replied

Rated 5 out of 5 stars

Always happy with the items I've purchased, they last a long time, the fabric and prints are good quality and can withstand frequent washing. My son's black tee's stay black. He's had several complime... See more

Company replied

Rated 5 out of 5 stars

After receiving my package, I felt compelled to leave this company a review. Not only was the shipping clear & quick to deliver but the quality (and I was sceptical) was unmatched. I ordered a Noah K... See more

Company replied

Rated 5 out of 5 stars

I recently ordered a custom print shirt from Threadheads and had such a great experience. The online customization tool was very easy to use and made designing my shirt simple and stress free. The pri... See more

Company replied


Company details

  1. Clothing Shop
  2. Custom T-shirt Shop
  3. Design agency
  4. Fashion accessories shop
  5. Printed clothing store

Written by the company

Threadheads is a global pop culture clothing & accessories brand. It's a fun place to shop for unexpected gifts. Dark humour, officially licensed merch, meme shirts and 90s-inspired fits. Made-to-order garments. Worldwide shipping.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Threadheads are a great company

Threadheads are a great company - always super responsive, friendly and quick. And their shirts are great quality. I love ‘em! If only all companies were like this.

25 February 2026
Unprompted review
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Reply from Threadheads

Cheers Ruth! 💕

Rated 5 out of 5 stars

Legit online clothing co

Bought 2 hoodies and I think they are worth the price. Thick material, quality prints that withstand laundry and weather and unique design. Also I love trust pilot! Theres so much cool stuff advertised on social media and its a big risk, but trust pilot is the reason I buy from online markets. Anyway Threadhead is legit.

28 February 2025
Unprompted review
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Reply from Threadheads

Thanks heaps for all the support Megan 😊

Rated 5 out of 5 stars

Excellent customer support

I contacted the customer support team over an issue that was truly driving me up the wall and they were nothing but kind and patient with me (shout-out to Paulo!), scrambling to get me sorted out!
it's super refreshing to have such a positive experience nowadays!

21 February 2026
Unprompted review
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Reply from Threadheads

Woohooo go Paulo!! So glad we could help 💕

Rated 5 out of 5 stars

The team went above an beyond helping…

The team went above an beyond helping me out when I wasn't happy with a custom print positioning, have not had that kind of customer service for a while! thanks guys!

23 February 2026
Unprompted review
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Reply from Threadheads

Thanks so much Maria 🤗

Rated 1 out of 5 stars

Have to do a separate wash just for…

Have to do a separate wash just for these tshirts because the print disintegrates even when washed as low as 30deg c! So unless you dont have grime or grease, oil etc in your other clothes that require warm-hot washing, be prepared to wash just the threadheads tees separately. Even cheap chinese prints hold up longer! The date ive chosen is the date of this review however i purchased them a few years ago but honestly they didn't even last 6 mths! Im only writting this now because i feel people need to know.

20 February 2026
Unprompted review
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Reply from Threadheads

Hey Easton, we're so sorry to hear that your tees haven't held up well over the last few years. It really isn't typical of our threads at all, and we're constantly doing wash tests in the warehouse to ensure issues like these don't come up. Considering that your order was from a few years ago, I assume it may have been with our old supplier's tees so our printing and pre-treatment processes may have been a bit different. We'd love to send you some fresh threads with our newer tees so you can test the washing again - we've just seen your message on Facebook so we'll reply there and get it sorted asap 🙏

Rated 5 out of 5 stars

Loving the new MTV tees

Loving the new MTV tees. Ordered 3 of them and they arrived in 3 days. The best quality Tees as always - keep it up.

15 February 2026
Unprompted review
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Reply from Threadheads

Thanks heaps Gabe! 🤩

Rated 5 out of 5 stars

Excellent quality and customer service

I recently ordered a custom print shirt from Threadheads and had such a great experience. The online customization tool was very easy to use and made designing my shirt simple and stress free. The print quality turned out amazing. Exactly how I hoped it would look. What really stood out was the customer service. They were super responsive, provided excellent detail in their emails and truly went above and beyond to make sure my order arrived to me. I really appreciated the extra care and attention

17 February 2026
Unprompted review
Threadheads logo

Reply from Threadheads

This warms our hearts, thanks so much Cristina 🤗🤗

Rated 1 out of 5 stars

Order at your own risk. T-shirts drop-shipped from China!

Horrible company. Listen to the 1-star reviews. I placed my order on Jan. 20th, and it took almost a MONTH to receive four t-shirts after the website advertised 6–12 business day delivery and stated that U.S. orders are printed and shipped from San Jose, CA. (Although there was a caveat on their website that they sometimes ship from an “international warehouse,” it was reasonable to expect domestic shipping within the advertised timeframe.)

I only discovered the package was actually shipping from Shenzhen, China after I had to contact customer service for tracking information since no shipping info was sent to me. This is particularly concerning given the new tariffs, which could have led to unexpected import fees that were never clearly disclosed at the time of purchase.

Customer service was utterly unhelpful and told me it was too late for a refund by the time I contacted them, so now I have to file a claim with my bank. I will never order from this company again.

18 February 2026
Unprompted review
Threadheads logo

Reply from Threadheads

Hey there, we’re truly sorry to hear that you had such a frustrating experience with us. Waiting almost a month for your order, especially after seeing a 6–12 business day estimate, is understandably upsetting, and not receiving any tracking updates only adds to that. We’re currently looking into what may have caused the tracking email not to send, as that definitely shouldn't be happening. In regard to fulfillment location, while we do ship the majority of US orders from our San Jose warehouse, some orders are occasionally routed through our China warehouse that we partly own, depending on stock availability. Our threads are manufactured to the highest quality there, but regardless, we completely understand how this would have felt unexpected and misleading. We also want to reassure you that customers are not charged additional import fees - all duties are calculated and included in the price at checkout. Lastly, we’re especially sorry to hear that you weren't happy with the outcome after requesting a refund. We’d really appreciate the opportunity to review your case more closely, so if you’re open to it, please send us your order number or email so we can personally look into this and see what we can do to make things right.

Rated 5 out of 5 stars

Great customer service

Great customer service. They were quick to email me after a shirt I had picked was not available in the size I wanted, and they gave me plenty of options on what I could do next. They were also very quick at email replies which is wonderful.

18 February 2026
Unprompted review
Threadheads logo

Reply from Threadheads

Thanks heaps Elle, means a lot 🥰

Rated 5 out of 5 stars

I had sent an email to Threadheads in…

I had sent an email to Threadheads in regard to a recent an order I had just placed. It’s been a week and I haven’t received my order so I thought I was taken advantage of. They quickly sent me an email in regard to my order and explain that the company is actually International. I was not aware of that. They explained the whole process and so I waited patiently and wouldn’t you know it that a couple of days after their email, I received my package! The way my hoodies were packaged was totally professional!! I absolutely loved it! I’m definitely going to order from Threadheads in the near future! Awesome products! Keep up the great work guys. 👍

17 February 2026
Unprompted review
Threadheads logo

Reply from Threadheads

So glad we were able to ease your concerns 🥹 thanks for all the support Phil!

Rated 5 out of 5 stars

I’m a regular buyer from Threadheads

I’m a regular buyer from Threadheads. I love the designs and quality of the Tees.
Amongst my many buys I purchased an amazing personalised Tee. The process of uploading was simple and the result was fantastic.

14 February 2026
Unprompted review
Threadheads logo

Reply from Threadheads

Thanks so much Nick! 🙏

Rated 4 out of 5 stars

Great quality Tee

Had to be patient for the delivery, took 2 weeks. However, the company were good at keeping in contact & when the t-shirt arrived the quality of material & print were worth the wait. Will definitely be ordering more Looney Tunes based stuff. Keeping my fingers crossed for a Muppets theme soon
Katie, Scotland

14 February 2026
Unprompted review
Threadheads logo

Reply from Threadheads

We always appreciate the feedback, cheers Katie 🤝

Rated 5 out of 5 stars

Threadheads designed 14 personalised…

Threadheads designed 14 personalised T-Shirts of my daughter for her 20th birthday. We received the T-Shirts within a week. They looked amazing and the quality of the T-Shirts was excellent. Highly recommend The real Threadheads Team.

12 November 2025
Unprompted review
Threadheads logo

Reply from Threadheads

Thanks for all the support Miriama 🙏

Rated 5 out of 5 stars

Amazing service. Amazing shirts!

I ordered bulk “family shirts” and initially ran into a few issues with placing my order online. Paulo and the editing team were incredibly helpful, guiding me through the customisation process and making sure everything was exactly how I wanted it.

The shirts arrived right on time for my family weekend away and they exceeded expectations. I chose the custom washed tees – the fabric is high quality and feels amazing, and the print turned out fantastic. I couldn’t be happier with the result!

Would definitely order more shirts again from Threadheads :)

13 February 2026
Unprompted review
Threadheads logo

Reply from Threadheads

Wooohooo this warms our hearts to hear 💝 hope you and your family enjoy your new threads, thanks Claudia 🥰

Rated 5 out of 5 stars

Threadheads is brilliant

I’ve been ordering from Threadheads for over five years now — more times than I can count — and they’ve never disappointed. Every single item I’ve received has been excellent quality and looks exactly as described and pictured on the website. It’s always reassuring to know what you see is genuinely what you get.
Their pricing is very reasonable, especially considering the quality, and the postage has never let me down — even when I’ve placed last-minute orders. Everything arrives promptly and in great condition.
I highly recommend Threadheads to anyone looking for reliable service and top-quality products. Just make sure you’re ordering from the legitimate site, as there are copycats with very similar names. The real one I’ve always used is threadheads.com.

13 November 2025
Unprompted review
Threadheads logo

Reply from Threadheads

Thanks heaps for all the support Sarah, customers like you really mean a lot to us 🥰✨

Rated 5 out of 5 stars

Great support

Literally got an instant reply when I emailed about my order.

9 February 2026
Unprompted review
Threadheads logo

Reply from Threadheads

Wooohooo thanks for dropping a review Raul! 🤗

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