Threshold Mortgage Advice Reviews 1,798

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 144 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, proactive approach, and supportive demeanor throughout the process. Many highlight the exceptional service, noting that the team goes above and beyond to provide clear, concise advice and keep them updated at every stage, ensuring peace of mind. The overall process is frequently described as smooth, stress-free, and efficient, with many appreciating the quick response times and seamless user experience. However, some customers also noted issues with communication and advice, particularly for first-time buyers, where they felt the guidance was not clear or balanced. A few other people also felt that there was a lack of follow-up or updates after submitting documents, leading to dissatisfaction with the overall experience.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, patience,... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction with the... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness and... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the quick and efficient... See more

User experience

Clients share positive opinions on user experience, consistently describing it as smooth, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had an outstanding experience working with Threshold Mortgages. Ben Cummins our mortgage advisor was exceptional - incredibly knowledgeable, proactive, and supportive throughout the process. He... See more

Company replied

Rated 5 out of 5 stars

We are first time buyers, and so finding a mortgage felt like a mine-field. Jake, Daniella and the team helped us through the process so smoothly, and explained everything along the way. We really app... See more

Company replied

Rated 5 out of 5 stars

Threshold has some of the country’s finest mortgage advisors who provide an excellent service to the clients. The overall process and the conversations were completely stress free and the process went... See more

Company replied

Rated 5 out of 5 stars

Megan J is a star, we had a few complications with our re-mortgage application, as this was our 1st re-mortgage we were not fully aware how it worked. Megan took the time to explain the process and w... See more

Company replied


Company details

  1. #33 of 83 best companies in Mortgage broker

Information provided by various external sources

Threshold Mortgage Advice offers professional mortgage advice helping you to find the right lender and mortgage for you. For over a decade we have been one of the mortgage advisers that some of the UK House builders and Housing Associations recommend. Our clients always return to use our services time and time again knowing they will receive quality advice.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Joe such a helpful person

Joe such a helpful person. They answer all our questions and help us go through the process smoothly. No problem with communication. I could not recommend them more. Everyone i spoke with was very nice and professional.

21 July 2025
Threshold Mortgage Advice logo

Reply from Threshold Mortgage Advice

Thank you so much for your kind feedback. We’re delighted to hear that Joe was so helpful and made the whole process smooth for you.
It’s great to know all your questions were answered clearly and that communication was never an issue — that’s exactly the experience we strive to provide. We’re also really pleased to hear that everyone you spoke with was friendly and professional.
Your recommendation means a lot to us. If you ever need any further support in the future, we’re always here to help.

Rated 5 out of 5 stars

Smooth process

I dealt with Chris Vipond who was, from the get-go, always responsive and professional. Both Chris and Carol Mc Cartney made my application process a painless and smooth one.

9 July 2025
Threshold Mortgage Advice logo

Reply from Threshold Mortgage Advice

Thank you Miss Waller for a very kind review. I know Chris and Carol will be thrilled that you were happy with the service they provided

Rated 5 out of 5 stars

Exceptional Experience with Ross Williams & the Team at Threshold Mortgages

I’ve had an absolutely fantastic experience with Threshold Mortgages, and I want to give a special shout-out to Ross Williams and Lauren for their outstanding support.

From day one, Ross has been amazing — incredibly knowledgeable, approachable, and patient. He guided me through every step of the mortgage process with clarity and genuine care. Ross wasn’t just focused on getting the deal done — he helped me think long-term and make the right decision for the next decade and beyond. I truly felt I was getting tailored advice from someone who understood my situation in depth.

Lauren, who manages the admin side, has also been brilliant. She’s super friendly, efficient, and always kept me updated without me ever needing to chase. Her timely updates and cheerful communication made the entire process smooth and stress-free.

Kudos to the whole team at Threshold — they’re professional, trustworthy, and an absolute pleasure to deal with. I wouldn’t hesitate to recommend them to anyone looking for mortgage advice with a personal touch.

Thank you, Ross and Lauren — you’ve both made this experience feel easy and positive from start to finish!
– Amrut Pattnaik

9 July 2025
Threshold Mortgage Advice logo

Reply from Threshold Mortgage Advice

Hello Mr Pattnaik, thank you for such a wonderful review of Ross and Laurens service and your overall experience.

Ross is a great advisor and has a a wealth of knowledge of the industry and as with any of our broker team they use this too ensure that the clients receive individual advice tailored to the needs and requirements as you have experienced.

Once your case is passed to our administration team the same level of care, attention and service is given and I'm so pleased that Lauren provided this for you.

Thank you so much for choosing to our services and we cant wait to work with you again in the future

Rated 5 out of 5 stars

Megan J is a star

Megan J is a star, we had a few complications with our re-mortgage application, as this was our 1st re-mortgage we were not fully aware how it worked. Megan took the time to explain the process and worked hard to find us the best options & lenders.
We were recommended by my mate stating that Threshold Mortgages were really good, after my experience we had no doubt. Definitely recommend to anyone who wants peace of mind and a great mortgage deal.

1 July 2025
Unprompted review
Threshold Mortgage Advice logo

Reply from Threshold Mortgage Advice

Thank you for your very kind review. It is great to read that that Megan was able to assist you, not only with the advice on the remortgage but through the process even when there were compilations.

We cant thank you enough for choosing to use our services and we cant wait to work with you again

Rated 5 out of 5 stars

10/10 service

I would have gotten a mortgage sooner had I known how easy it can be. And Symon and Lauren made sure mine was as simple as it gets. Basically shared a bunch of documents and a week later had a mortgage offer at a rate lower than what I thought I could get. Just brilliant.

16 June 2025
Threshold Mortgage Advice logo

Reply from Threshold Mortgage Advice

Hello Mr Sahlan, thank you for the kind words. We understand that applying for a mortgage can be confusing and stressful, that is why we try to ensure that we request what we need to achieve the result in the quickest timeline. im so pleased to read that you experienced this

Rated 5 out of 5 stars

An incredibly smooth and…

An incredibly smooth and straightforward process! Gillian was excellent and I had my mortgage offer within 4 days of applying- couldn’t be happier. Thank you.

27 June 2025
Threshold Mortgage Advice logo

Reply from Threshold Mortgage Advice

Hi Rachel, thank you for taking the time to provide such a nice review, im so pleased to read that we obtained your offer so quickly.

Rated 5 out of 5 stars

Craig

Craig, was brilliant

27 June 2025
Threshold Mortgage Advice logo

Reply from Threshold Mortgage Advice

Thank you for your kind review

Rated 5 out of 5 stars

Absolutely amazing service every time…

Absolutely amazing service every time from Dan Scott! Always available, approachable and helpful. Would highly recommend.

26 June 2025
Threshold Mortgage Advice logo

Reply from Threshold Mortgage Advice

Thank you for taking the time to provide such a nice review, im so pleased to hear you were happy with the service provided by Dan

Rated 5 out of 5 stars

Really straightforward experience with…

Really straightforward experience with them and have been there to answer any questions I had quickly

26 June 2025
Threshold Mortgage Advice logo

Reply from Threshold Mortgage Advice

Hi Bethany, thanks for your kind words. We are so happy to read that your experience was straightforward, which is the way it should be. Thank you for choosing to use our services

Rated 5 out of 5 stars

What can I say

What can I say. Matt and Melanie were amazing. Always keeping us up to date with with our mortgage application. This experience felt a little more personal. Great companies that employees great people. Thanks Billy & Helen.

25 June 2025
Unprompted review
Threshold Mortgage Advice logo

Reply from Threshold Mortgage Advice

Thank you so much for your wonderful feedback, Billy and Helen. We’re thrilled to hear that Matt and Melanie made your experience such a positive one.
It’s great to know they kept you updated throughout your mortgage application and that the service felt personal, that’s exactly the kind of experience we aim to deliver. We couldn’t agree more that great companies are built by great people, and your kind words mean a lot to the team.
Thank you again for taking the time to share your experience. If you ever need any support in the future, we’re always here to help.

Rated 5 out of 5 stars

Free to make your own decisions!

From my first conversation with Chris, I felt at ease. He took the time to answer all of my questions thoroughly. Both Chris and Carol kept me updated throughout the process and were very efficient. I really appreciated their professionalism and support.

23 June 2025
Threshold Mortgage Advice logo

Reply from Threshold Mortgage Advice

Thank you so much for sharing your experience. From the very first conversation, we’re glad to hear that Chris was able to put you at ease and take the time to answer all of your questions thoroughly.
It’s also wonderful to know that both Chris and Carol kept you updated throughout the entire process and handled everything so efficiently. Their professionalism and support are qualities we’re incredibly proud of, and your kind words will mean a lot to them.
We truly appreciate your feedback, and if you need anything further in the future, we’re always here to help.

Rated 5 out of 5 stars

Very helpful attitude and did…

Very helpful attitude and went an extra mile to get the application submitted

17 June 2025
Threshold Mortgage Advice logo

Reply from Threshold Mortgage Advice

Thank you for taking the time to provide such a nice review

Rated 5 out of 5 stars

Using Threshold for the 3rd time

I used Threshold for my first mortgage, my remortgage and now my mortgage on a new house. I 100% recommended Threshold as they are always so helpful and professional. Take the stress out of mortgages!

20 June 2025
Threshold Mortgage Advice logo

Reply from Threshold Mortgage Advice

Thank you so much for your continued trust in Threshold! It means a great deal to us that you’ve chosen our team for your first mortgage, your remortgage, and now your new home.
We’re delighted to hear that you consistently find our service helpful and professional taking the stress out of mortgages is exactly what we aim to do. Your recommendation truly means the world to us.
If you ever need anything in the future, we’ll be here to support you every step of the way.

Rated 5 out of 5 stars

Excellent service!

Excellent service!
Corey Thomas and Janice Hill helped me secure a quick mortgage for an auctioned property. Everything was prompt and on time, I was extremely pleased with their service and timely communication.

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Team

Threshold did a really good job and were helpful although the way . They have an amazing team that keeps you updated all through the steps and are thorough.

18 June 2025
Rated 5 out of 5 stars

Fantastic service from the team

We dealt with a fantastic team of people. Our broker Josh was always available to run through queries and is very knowledgable and secured us a great deal on our remortgage. The rest of the team (Janice in particular) were efficient and helpful which made the whole process so much smoother.

3 June 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look