Thundernoise Reviews 

715
TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

Unfortunately, I am very disappointed with the quality of ThunderNoise T-shirts. At a premium price point, I expected a product that would actually feel high-quality, but in my opinion, the overal... See more

Company replied

Rated 5 out of 5 stars

I really like these shirts and have bought a few items off them. Some of the sizing is inconsistent which makes it hard when ordering your size. I tried ordering a few sizes but be mindful you have... See more

Company replied

Rated 5 out of 5 stars

qulity seems ligit, fits is ok, and drawing looks nice in person. However, size is bit smaller than expected. According to the size guid, mine is Meduim, after reading some comments I decided to buy... See more

Company replied

Rated 1 out of 5 stars

Don’t fall for the convincing Instagram ads. Zero customer service, 2 weeks after purchase still haven’t received my order! I hate leaving bad reviews but honestly these guys do not care for custom... See more

Company replied

Company details

  1. #123 of 127 best companies in Activewear shop

Written by the company

Clothing designed by and for enthusiasts of cross-training and fitness who are seeking something unique in their daily lives. Our style is born out of a fusion between tattoo culture, biker aesthetics, and our experiences in the Box - these are the ingredients that make up Thundernoise. Our t-shirts are crafted from 100% organic cotton, offering superior quality and comfort for everyday wear, and proudly holding certifications from PETA, Fair Wear, and Oeko Tex.


Contact info

2.9

Average

TrustScore 3 out of 5

715 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

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2.9

All reviews

(715)

118 reviews in the last 12 months

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Rated 1 out of 5 stars

Awful customer service

Do not order here, i am really sad to write a review like this. I am a Big supporter of small business and don't usually receive anywhere near such bad service - mistakes happen, delays happen, but when your customer contacts you about these things,
You cannot simply ignore them!! Ordered weeks before Christmas 2 shirts as presents for 2 different people. A couple of weeks later I receive an email saying one of the items is out of stock and if I want to I can a) wait for it to return and ship both items for delivery after Christmas, b) cancel the out of stock item and receive my other in time for Christmas c) cancel full order. I decided to cancel the one shirt so that i could atleast have the other in time for Christmas and bought something else in place of the out of stock shirt.
The next communication came weeks later, I receive a notification that I had been refunded 1 item from my order -THE WRONG TSHIRT! I had by now accepted the fact that neither item had arrived on time but contacted them immediately to point out their latest mistake, to which i received no reply other than a shipping notification a few days later.
Of the wrong shirt.
So in summary, i received nothing before Christmas, so told one brother his gift was just running late, but now i have a shirt that will not fit him and I do not want.
I have emailed about this, very reasonably asking for a full refund (ofcourse offering to return the item), or the shirt i was actually expecting. I have been ignored. Very sad

7 January 2025
Unprompted review
Rated 1 out of 5 stars

Package not received and poor customer support & communication

I ordered a T-shirt to be delivered to South Africa. It has been over 6 weeks and my order still hasn't arrived.

When checking the tracking number it just says "delivery awaiting collection". I have tried contacting Thundernoise customer support for help and only received an email reply many days later stating:

"Due to the customs situation, the update and delivery may take a few days. If it was not updated or delivered during next week, please write to us so we can help you. We apologise for any inconvenience caused."

A week later there was no update on the tracking website and I once again emailed Thundernoise customer support for help, however I have not received any further response from them. I have asked to be refunded, but seem to have been ghosted by them.

If you are ordering from Thundernoise I do not recommend ordering if you live outside of Europe as it is highly unlikely that you will receive your order.

25 November 2024
Rated 1 out of 5 stars

Worst customer service I placed an…

Worst customer service I placed an order on 11/27 as a Christmas gift only to get an email on 12/13 that there was an issue with my order and will not be deliver before 12/25 and I had an option to cancel which I did but then I received an email on 12/16 that an incident report had been op e and investigation was ongoing follow by another email on 12/20 that it shipped and will be deliver soon I replied to all E-mails that I had canceled and needed full refund, never got a response I received the package on 12/30 and email them again that I wanted to send it back for full refund and no response to 4 of my emails

16 December 2024
Unprompted review
Rated 1 out of 5 stars

I placed an order 1.5 months ago

I placed an order 1.5 months ago, but unfortunately, I still haven’t received anything. I’ve tried contacting Thundernoise several times via Instagram and email, but I haven’t received a response. Hopefully, this message will help. The order number is 52660."

6 January 2025
Unprompted review
Rated 4 out of 5 stars

Good

The products were amazing. However, sending products to the USA takes about a month. I was not aware of this.

20 November 2024
Rated 1 out of 5 stars

Do NOT buy here

Do NOT buy here. I have the worst experience. I placed my order almost a month ago and haven’t received anything. No items and no refund. They do not give any information regarding the order or any response to multiple emails I have sent.

1 December 2024
Unprompted review
Rated 4 out of 5 stars

Good quality - if you can wait

15.11.24 ordered to Germany
19.12.24 received

Cool clothes, good quality, takes Long time. End good - all good.

Cant Upload pictures here, would if i could.

19 December 2024
Unprompted review
Rated 2 out of 5 stars

Nice products but let down on the…

Nice products but let down on the shipping, and disorganised communication about what will happen. Why did I receive communications to check if I want part of my order when all I ordered was one thing?

18 December 2024
Unprompted review

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