Ticketbox.mu Reviews 537

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and proactive approach, often going above and beyond to assist with bookings and requests. The booking process is frequently described as easy, seamless, and efficient, with many appreciating the quick response times and clear communication, even for last-minute changes. People are particularly impressed with the personalized customer service, noting that agents are attentive, patient, and dedicated to ensuring client satisfaction and finding the best deals. However, some reviewers reported issues with bookings not being received by hotels, leading to embarrassing situations and a lack of reservations upon arrival. A few other people also felt that customer support was unreliable, mentioning unfulfilled promises of callbacks and discrepancies in reward points.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Booking process

Reviewers highlight positive aspects of booking process, with many customers praising the helpfulness and... See more

Service

Consumers consistently report positive experiences with the service, highlighting its efficiency and... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team's professionalism,... See more

Response time

Customers had positive experiences with response time, frequently highlighting quick and professional replies... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Every single time, I've always have good customer services with the team. This time, had another amazing personalised customer service with Mr Chundun, who has helped in booking for day packages. Ve... See more

Rated 5 out of 5 stars

Amazing Service! I booked a hotel and had a few specific requirements for the room, but I wasn’t sure how to check this on the website. I contacted an agent and received a very quick reply, eve... See more

Rated 5 out of 5 stars

We booked the Sonu Nigam concert and a Hotel stay. Both booking procedures went very smoothly and the team at Ticketbox were very proactive. For the Hotel stay, after booking via the website, I... See more

Rated 5 out of 5 stars

I wanted to give a special shout-out to [ NUSHRAAT FROM TicketBox.MU ]. Hat off 🫡 She consistently go above and beyond to sort out my bookings, making it stress-free. Her dedication to custom... See more


Company details

  1. Travel agent
  2. Event ticket seller
  3. Flights search site
  4. Hotel

Written by the company

Ticketbox.mu is Mauritius’ leading digital booking and ticketing platform, connecting travelers and event-goers to local and international experiences in one seamless ecosystem. From flights, hotels, and travel leisure services to events, sports, and concerts, Ticketbox.mu delivers secure, dynamic, and innovative online booking solutions designed to elevate the Mauritian outbound and hospitality market. Beyond bookings, Ticketbox.mu is committed to innovation and value creation. From non-expiring rechargeable gift cards to large-scale promotional partnerships—including the biggest booking and hospitality lottery campaign ever launched in Mauritius—we consistently push boundaries to redefine digital commerce in the travel and leisure industry. Proudly Mauritian, Ticketbox.mu plays an active role in advancing the country’s digital transformation and e-commerce evolution, while positioning itself as the largest outbound travel and leisure platform for the Mauritian market. At our core, we believe in building long-term partnerships, delivering exceptional customer journeys, and growing together—locally, regionally, and globally. Ticketbox.mu — Your gateway to seamless booking, unforgettable experiences, and limitless possibilities.

Best booking platform

We are ready to give you a dedicated and best service.

Booking via Ticketbox.mu is your the start of your experience whether you are booking a vacation or any other services.

Contact info

Promotion box for Ticketbox.mu

The best hotel deals is right here!

Book your hotel stay in Mauritius & benefit for discounts and rewards.

4.6

Excellent

TrustScore 4.5 out of 5

537 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Best booking site

Best booking site, i book a hotel within 24hr having my confirmation excellent service, will some enjoy my holiday in 1 week soon and also my agent Stephanie that awesome lady with a warmest welcoming and wonderful service in got from her was very nice thank you for your service and support will definitely make another booking in future god bless you Stephanie.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

I had a very good experience booking…

I had a very good experience booking through Ticketbox. The process was smooth, simple and efficient from start to finish. Their platform is user-friendly, making it easy to find and book deals without any hassle.

Customer service was also responsive and helpful whenever I had questions. They provided clear information about my booking, which gave me confidence and peace of mind. Everything was well-organized and there were no unexpected issues.

Overall, I would definitely recommend Ticketbox to anyone looking for a reliable and convenient booking company. I look forward to using their services again in the future.

5 April 2026
Rated 5 out of 5 stars

Great service

Great service, so quick so fast and reliable and special thanks to Mr. Chundun for his help and service given🙏🙏

9 April 2026
Unprompted review
Rated 5 out of 5 stars

The service was very good and…

The service was very good and efficient. Everything was handled quickly, and I did not have to wait long to be attended to. The staff were responsive and ensured that my needs were met without any delays. Overall, I am satisfied with the experience and would recommend this service to others for its speed and reliability.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

10 stars to Neha

If there were 10 stars Neha would have received all 10. Ticketbox is a great platform on which Neha assisted us to find a great hotel for our Anniversary.
Great service with so much patients and assistance.
Thank you once again Neha

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Service!

Amazing Service!

I booked a hotel and had a few specific requirements for the room, but I wasn’t sure how to check this on the website. I contacted an agent and received a very quick reply, even on a Sunday afternoon.

Neha was incredibly kind, professional, and attentive. She took the time to find the best room for me and even checked its availability for the dates I needed.

Thank you, Neha, for your efficiency, professionalism, and wonderful support. Keep up the good work! I truly appreciate your help! 😊

8 March 2026
Unprompted review
Rated 1 out of 5 stars

Very bad event management…

Very bad event management organisation.. they don’t give you the seat you chose on the map. My seat number was missing. The sold tickets more than the hall could accommodate, greedy people. They turn off review on fb

28 February 2026
Unprompted review
Rated 1 out of 5 stars

The Rishab concert was the worst ever…

The Rishab concert was the worst ever one organized in mauritius, this organisation only cares about profit and will consistently disappoint you. It was so bad so much so that the performer himself called them out, no chairs available, chaotic, amateur , garbage organizers.

7 February 2026
Unprompted review
Rated 1 out of 5 stars

ZOT VOLER ⭐️⭐️⭐️⭐️⭐️5 Star

ZOT VOLER ⭐️⭐️⭐️⭐️⭐️5 Star
The tickets were purchased for a Halloween party scheduled on 30/10/2025.
On 14thor 21st September, I bought 4 Early Bird tickets after seeing the organiser’s advertisement stating that there were “only 10 tickets left”.
This information was false and misleading, as the event did not proceed as presented and a refund was promised but never processed.
Despite several follow-ups, Ticketbox.mu has failed to refund me for over 4 months.

21 September 2025
Unprompted review

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