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Ticketbox.mu Reviews 537

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TrustScore 4.5 out of 5

4.6

Travel agent
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Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and proactive approach, often going above and beyond to assist with bookings and requests. The booking process is frequently described as easy, seamless, and efficient, with many appreciating the quick response times and clear communication, even for last-minute changes. People are particularly impressed with the personalized customer service, noting that agents are attentive, patient, and dedicated to ensuring client satisfaction and finding the best deals. However, some reviewers reported issues with bookings not being received by hotels, leading to embarrassing situations and a lack of reservations upon arrival. A few other people also felt that customer support was unreliable, mentioning unfulfilled promises of callbacks and discrepancies in reward points.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Booking process

Reviewers highlight positive aspects of booking process, with many customers praising the helpfulness and... See more

Service

Consumers consistently report positive experiences with the service, highlighting its efficiency and... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team's professionalism,... See more

Response time

Customers had positive experiences with response time, frequently highlighting quick and professional replies... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Every single time, I've always have good customer services with the team. This time, had another amazing personalised customer service with Mr Chundun, who has helped in booking for day packages. Ve... See more

Rated 5 out of 5 stars

Amazing Service! I booked a hotel and had a few specific requirements for the room, but I wasn’t sure how to check this on the website. I contacted an agent and received a very quick reply, eve... See more

Rated 5 out of 5 stars

We booked the Sonu Nigam concert and a Hotel stay. Both booking procedures went very smoothly and the team at Ticketbox were very proactive. For the Hotel stay, after booking via the website, I... See more

Rated 5 out of 5 stars

I wanted to give a special shout-out to [ NUSHRAAT FROM TicketBox.MU ]. Hat off 🫡 She consistently go above and beyond to sort out my bookings, making it stress-free. Her dedication to custom... See more

Company details

  1. Travel agent
  2. Event ticket seller
  3. Flights search site
  4. Hotel

Written by the company

Ticketbox.mu is Mauritius’ leading digital booking and ticketing platform, connecting travelers and event-goers to local and international experiences in one seamless ecosystem. From flights, hotels, and travel leisure services to events, sports, and concerts, Ticketbox.mu delivers secure, dynamic, and innovative online booking solutions designed to elevate the Mauritian outbound and hospitality market. Beyond bookings, Ticketbox.mu is committed to innovation and value creation. From non-expiring rechargeable gift cards to large-scale promotional partnerships—including the biggest booking and hospitality lottery campaign ever launched in Mauritius—we consistently push boundaries to redefine digital commerce in the travel and leisure industry. Proudly Mauritian, Ticketbox.mu plays an active role in advancing the country’s digital transformation and e-commerce evolution, while positioning itself as the largest outbound travel and leisure platform for the Mauritian market. At our core, we believe in building long-term partnerships, delivering exceptional customer journeys, and growing together—locally, regionally, and globally. Ticketbox.mu — Your gateway to seamless booking, unforgettable experiences, and limitless possibilities.

Best booking platform

We are ready to give you a dedicated and best service.

Booking via Ticketbox.mu is your the start of your experience whether you are booking a vacation or any other services.

Contact info

Promotion box for Ticketbox.mu

The best hotel deals is right here!

Book your hotel stay in Mauritius & benefit for discounts and rewards.

4.6

Excellent

TrustScore 4.5 out of 5

537 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Almost instant interaction with the team

The response from the team was super quick,booking was hassle free,reshma was extremely helpful with processing payment and so happy that we managed to book what we wanted for the preferred date,will.book again through ticketbox.

12 February 2026
Rated 5 out of 5 stars

Excellent service

Reshma has been very nice and professional, with quick responses throughout the hotel booking process. Excellent service, keep it up Reshma & Ticketbox.mu!

5 February 2026
Rated 1 out of 5 stars

Terrible experience

Terrible experience. Purchased tickets for a cancelled Halloween event in October. Despite being promised a refund within a month, it is now January 2026and I have received nothing. I’ve called multiple times and been given empty promises of callbacks that never happen. Save your money and buy elsewhere. Unreliable and poor customer support.

30 October 2025
Unprompted review
Ticketbox.mu logo

Reply from Ticketbox.mu

Dear Heshwinee,
We apologies for the inconvenience. We explained to you that the process for refund requires a procedure to follow, and we require authorisation of the organiser to proceed for a refund. We only act as intermediate. However out of goodwill your refund was processed as soon as you raised phone calls with us. When events are cancelled or postpone, we require to process batch refund instead of one by one which takes us more time to process. We understood however your urgency, and we processed your refund. We hope you have well received your refund back to your bank account.

Rated 5 out of 5 stars

I wanted to give a special shout-out to NUSHRAAT

I wanted to give a special shout-out to [ NUSHRAAT FROM TicketBox.MU ]. Hat off 🫡

She consistently go above and beyond to sort out my bookings, making it stress-free. Her dedication to customer service is unmatched🏨

I really appreciate how you always make booking so easy and seamless for me. 🤍Your efficiency is incredible🩷
Thank you for always being so proactive and helpful with my booking , you're a lifesaver🌴🌊
I'm consistently impressed by your professionalism and how you handle my requests, even last-minute changes☺️☺️
Your attention to detail and quick responses make all the difference. It's great knowing I can always count on you❤️

5 January 2025
Unprompted review
Rated 1 out of 5 stars

Not satisfied

Not satisfied
Not providing correct information for booking
Not professional

1 January 2026
Ticketbox.mu logo

Reply from Ticketbox.mu

We appreciate your comment. The hotel did not accept the booking - they should have informed us prior to not allowing the date open which they did not. We apologise for the inconveniences.

Rated 5 out of 5 stars

Last minute booking - full support

I made a booking on the same day and got full support and communication from the ticketbox team. They took care of everything despite the last minute arrangement. Absolutely recommend using their services. Thank you to Reshma for doing her best.

16 December 2025
Unprompted review
Rated 5 out of 5 stars

I made a flight booking to Dubai with…

I made a flight booking to Dubai with Reshma.
She's very professional, always willing to help, she made sure I got the flight I wanted despite some difficulties faced earlier, she stayed to help me from 7 pm to 11 pm on a FRIDAY NIGHT
I'm super grateful to have had her to assist me

12 December 2025
Unprompted review

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