It's ridiculous that the price you see during the whole process of booking appears to be valid for Maestro cards only. All other payment methods will add up to the final sum, but you'll see that at t... See more
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I was having trouble completing my Ryanair verification and couldn’t find a solution after trying with several agents. Then I spoke with Savina Safiulova, who helped me perfectly.she was patient, frie... See more
Company replied
Everything worked smoothly. Ticket was received within 20min. Despite excessive charges for credit card payment, it was still very substantially cheaper than buying directly from the airline. I just h... See more
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Company details
Written by the company
Tickets.lt yra pirmaujanti internetinė kelionių agentūra, kurios specializacija yra visapusių kelionių paslaugų teikimas. Siūlome platų paslaugų spektrą, įskaitant skrydžių ir viešbučių rezervavimą, todėl kelionės planavimas yra patogus ir saugus. Dėl intuityvios mūsų svetainės sąsajos galite greitai rasti geriausius savo kelionės variantus geriausiomis kainomis. Mūsų tikslas – teikti klientams aukščiausio lygio paslaugas ir palaikymą kiekviename jų kelionės etape. Patikėkite savo keliones Tickets.lt – savo patikimam partneriui kelionių pasaulyje.
Contact info
TTN GmbH, 7A Tuchlauben, 1010, Vienna, Austria
- +370 521 410 16
- info@tickets.lt
- tickets.lt
3.2
Average
205 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Perfect service
I needed to add Carry-on bag to the paid flight ticket, Sofia Melnyk helped me to do this very quickly and easy.
6 March 2024
Unprompted review
Reply from Tickets.lt
Dear Ramune Balnionyte,
We're delighted to hear that Sofia Melnyk provided you with quick and easy assistance in adding a carry-on bag to your flight ticket. Ensuring a seamless experience for our customers is always our top priority. If you have any further requests or questions, feel free to reach out to us. Thank you for choosing our service, and we look forward to serving you again in the future!
I accidentally made 3(!) mistakes in my…
I accidentally made 3(!) mistakes in my booking. I don’t know maybe it’s because of the full moon or smth, I was being very clumsy. But when I contacted chat they responded immediately and Marta was able to help me change the details and get new tickets.
6 March 2024
Unprompted review
Reply from Tickets.lt
We're glad to hear that Marta was able to assist you promptly and efficiently with your booking changes, despite the accidental mistakes. Our team is here to help ensure a smooth travel experience for you, and we appreciate your understanding. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing our service!
i got scammed
i got scammed. i dont need this ticket any more and i called support and i was told that i should fill in the request to return a ticket and i will get my money back. i done that and got a reply that they wont return because of their own stupid rules. never gonna buy tickets from them and dont recommend anyone. scammers!
25 February 2024
Reply from Tickets.lt
Dear Rokas Janisovas,
When we process all requests for ticket refunds, our agency, in accordance with the agreement with the airline, must be guided by the fare rules that regulate penalties for the refund procedure.
If you would like to familiarize yourself with the tariff rules that apply to your order, you can do this right now, in your personal account, by clicking on the “Fare Rules” section. In your case, according to the airline's fare rules, when canceling a ticket, it is possible to get a refund only for some unused airport fees and taxes. The ticket fare and payment system surcharge are non-refundable. Our agency's service fee for processing the request, and the payment system markup charged for the initial payment is also non-refundable. Having applied these fines, the refund amount exceeded the service fee of our agency. According to the airline's fare rules, your tickets are non-refundable.
good people and excellent service
27 February 2024
Unprompted review
Reply from Tickets.lt
Dear Faisal Ahmed,
Thank you for your kind words! We're glad to hear that you had a positive experience with our service. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Marta is a great supporter
Marta is a great supporter.
Got a refund after already paid for the trip.
22 February 2024
Unprompted review
Reply from Tickets.lt
Dear Jonas,
Thank you for your feedback! We're glad to hear that Marta provided you with great support and helped you get a refund for your trip. If you have any further questions or need assistance in the future, feel free to reach out to us. We're here to help!
Reply from Tickets.lt
Thank you for your feedback! We're glad to hear that everything went smoothly for you. If you have any further questions or need assistance in the future, feel free to reach out to us.
This site is just scamming people
This site is just scamming people. I wanted to refund my tickets 2 days before departure. Sent the request even emailed them asking when the amount is going to be refunded. They said within 24 hours. They email me the other day saying that the refund is not possible because the fees exceed what I paid for the tickets. Insane. Do not buy tickets from here, also the fees for purchasing the tickets are also way too high.
18 February 2024
Unprompted review
Reply from Tickets.lt
Dear Smiltė Naujokaitytė,
When we process all requests for ticket refunds, our agency, in accordance with the agreement with the airline, must be guided by the fare rules that regulate penalties for the refund procedure.
If you want to familiarize yourself with the tariff rules that apply to your order, you can do this right now, in your personal account, by clicking on the “Rate Rules” section. In your case, according to the airline's fare rules, when canceling a ticket, it is possible to get a refund only for some unused airport fees and taxes. The ticket fare and payment system surcharge are non-refundable. Our agency's service fee for processing the request, and the payment system markup charged for the initial payment is also non-refundable. Having applied these fines, the refund amount exceeded the service fee of our agency. According to the airline's fare rules, your tickets are non-refundable.
Great customer service
Great customer service! Person who worked today with Facebook messenger helped a lot, hope they are paying You well!
14 February 2024
Unprompted review
Reply from Tickets.lt
Thank you for your positive feedback! We're delighted to hear that you had a great experience with our customer service team. Our goal is to provide excellent support to our customers, and we appreciate your recognition. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Don't buy tickets from tickets.lt
I ordered plane tickets for 3 adults on the website tickets.lt on August 30, 2024. from Vilnius to Munich one way. I paid 407 euros. I received confirmation that my flight is booked. Booking #2PX8OUWP. In the evening of the same day, I received a letter from this agency, with the information that they do not confirm my flight and will return the funds. When I contacted them and asked why they are canceling my flight, what are the reasons, I never got an answer. Their website continues to sell tickets for the flight I booked at a higher price. The agency does not engage in communication. When I asked when this would be done, I received the answer that within 1-2 days, I still haven't recovered the funds, my letters are no longer being responded to. Due to the error of this agency employee, I have a lot of inconvenience and additional expenses.
9 February 2024
Unprompted review
Reply from Tickets.lt
Dear Dana Volskyte,
We urgently check your order information and the status of your refund. We ask you to wait a little longer.
We will update our answer here as soon as possible.
UPD
We sincerely apologize for the inconvenience caused by the situation.
Unfortunately, at the time the tickets were issued, we did not receive confirmation from the airline about the availability of seats for the flight and booking class you were interested in. For this reason, we had to cancel your order and give you a full refund, as the service was not provided.
On the part of our agency, the return was carried out yesterday, February 14th. Typically, funds are credited to the buyer's account within 1-3 business banking days. If the funds have not been credited to your account after this period, we will provide you with a refund confirmation that you can use to check the status of the transaction with your bank.
Thank you for your feedback and for using our services.
Thank you, Anastasia
Anastasia was very professional and responsive to answer my questions. Thank you!
12 February 2024
Unprompted review
Reply from Tickets.lt
Dear Arunas Venclovas,
Thank you for your feedback! We're delighted to hear that Anastasia provided you with professional and responsive assistance. If you have any more questions or need further assistance in the future, don't hesitate to reach out. We're here to help!
Don't waste your time with this booking…
Don't waste your time with this booking agent. Same as previous reviews - I searched online found a flight that I wanted. Paid for the ticket, then received an email saying there were no seats available. Repeated the same process, over several days on the Tickets.lt site. Same deal, same outcome. In fairness I did get a full refund, but a complete waste of my time.
R6QD19XV
10 February 2024
Unprompted review
Reply from Tickets.lt
Dear Customer,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your reservation number or customer email address.
UPD
We apologize for the inconvenience you experienced with your booking. It's disappointing to hear that you encountered difficulties with seat availability despite booking your tickets. We strive to provide a seamless booking experience, and it's unfortunate that we fell short in this instance. We appreciate your feedback, and we'll use it to improve our services and prevent similar issues from occurring in the future. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us.
WASTE OF TIME
They initially show a cheapest price when you check online or even on their website and wait until you give all your deatails and finally say ERROR, NO SEAT AVAILABLE. It is a joke and waste of time.
8 February 2024
Unprompted review
Reply from Tickets.lt
Dear Customer,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your reservation number or customer email address.
Anastasiia was very heldp ful to change…
Anastasiia was very heldp ful to change my wrong contacts. Explain all steps very clearly.
2 February 2024
Unprompted review
Reply from Tickets.lt
Dear Client,
Thank you for sharing your experience! We're delighted to hear that Anastasiia was very helpful in assisting you with changing your contact details and explaining the steps clearly. Our team aims to provide excellent service and support.
If you have any more questions or if there's anything else we can assist you with, please feel free to reach out. We appreciate your feedback, and we wish you a wonderful journey!
Best regards,
The Tickets Team
Unfulfilled Refund Promise
I had a regrettable experience with tickets.lt
The problem was when we purchased three tickets for adult price, and after mention that we are flying with the infant they purchased a ticket for my daughter to carry on the parents lap. They literally scammed us and they don’t even refund the money. Their response was “ The amount of service fee exceeds the refund amount provided by the rules of the current fare.” That’s not fair and we are really disappointed by this situation. I do not recommend purchasing tickets from this company all. I will never do, as well as my friends.
I’m writing this on behalf of my sister’s, Simona Jevgrafoviene, experience to purchase those tickets online from your company. Booking number: RC2L5IRO
22 January 2024
Unprompted review
Reply from Tickets.lt
Dear Migle,
Thank you for your feedback.
When we process all requests for ticket refunds, our agency, in accordance with the agreement with the airline, must be guided by the fare rules that regulate penalties for the refund procedure.
In your case, according to the airline's fare rules, when canceling a ticket, it is possible to get a refund only for some unused airport fees and taxes. The ticket fare and payment system surcharge are non-refundable. Our agency's service fee for processing the request, and the payment system markup charged for the initial payment is also non-refundable. Having applied these fines, the refund amount exceeded the service fee of our agency. According to the airline's fare rules, your tickets are non-refundable.
Avoid tickets.lt!!!
Unfortunately, I recently needed to change a flight date on tickets.lt due to a health emergency. While the initial ticket cost was €400 each, the service fee for date change quoted was an astounding €1,500, which seemed exceptionally high. This exorbitant fee, coupled with the lack of any response or explanation from tickets.lt, left me feeling incredibly frustrated and disappointed.
Avoid tickets.lt!!!
23 January 2024
Unprompted review
Reply from Tickets.lt
Dear Customer,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your reservation number or customer email address.
Marta is one of most professional…
Marta is one of most professional person which help me a lot. Thank you so much!
23 January 2024
Unprompted review
Reply from Tickets.lt
Thank you for your feedback! We're delighted to hear that Marta provided you with professional assistance. If you have any more questions or if there's anything else we can help you with, feel free to let us know. Safe travels!
Avoid tickets.lt
I bought tickets to LA from Vilnius via Copenhagen. Flight was today in the morning. Yesterday i try to change a ticket to another day, but in hours was no answer. Many time I spoke on phone with costume service tickets.lt , suggestion was to keep an waiting, because they wait for answer from SAS airlines .later was suggestion to cancel a ticket.
I did call self to SAS airlines but they say that is nothing to do with them.
Later on came answer that is not possible to change and no money back . Also ticket back after a month is gone.
I did contact European consumer center. Happy for the help.
15 November 2023
Unprompted review
Reply from Tickets.lt
Hello!
First of all, we would like to inform you that we coordinate all requests for ticket refunds or changes to tickets with the airline. We sent your request to change the date/route in your order to the airline for consideration and received a refusal. According to the airline's fare rules, changes to your order are prohibited.
When processing all requests for ticket refunds, our agency, in accordance with the agreement with the airline, must be guided by the fare rules that regulate penalties for the refund procedure.
In your case, according to the airline's fare rules, when canceling a ticket, it is possible to get a refund only for some unused airport fees and taxes. The ticket fare and payment system surcharge are non-refundable. Our agency's service fee for processing the request, and the payment system markup charged for the initial payment is also non-refundable. Having applied these fines, the refund amount exceeded the service fee of our agency. Unfortunately, according to the airline's fare rules, your tickets are non-refundable.
Thank you for your feedback.
Unreliable - Would not recommend in case of cancelation
I purchased two tickets for a journey from Lisbon to Vilnius, which included a layover in Paris. This consisted of two flights for two individuals, each incurring baggage charges. Regrettably, both of these flights were canceled in June 2022. Despite the passing of almost 1.5 years, I have not yet received a refund. Interestingly, I received confirmation from Ryanair, responsible for one of the flights, stating that the money was transferred to Tickets.LT's account in June 2023. However, Tickets.LT has not refunded the money to me.
13 September 2023
Unprompted review
Reply from Tickets.lt
Dear Monika Valančiūtė,
Your request for a ticket refund has been forwarded by our specialists to the airline. Unfortunately, we have not yet received a response from the airline. As soon as the airline authorizes the application, we will definitely inform you by letter to the buyer’s email. We understand how important it is for everyone to receive compensation for their tickets right now. However, until the airline authorizes the return of your tickets, we do not have the opportunity to technically process your request. In this regard, we are forced to wait.
We do not relieve ourselves of our responsibilities, but we are forced to adhere to the procedures and regulations established by the airlines.
DON'T buy flights tickets from here
DON'T buy flights tickets from here! NEVER EVER! Scammers! We bought flight tickets with full refund options. It is over a month now when we requested for a full refund 5k!!! Still nothing!
28 September 2023
Unprompted review
Reply from Tickets.lt
Dear Gabrielė Rumbaitė,
We sincerely apologize for the delay in refunds. On the part of our agency, the return was carried out today, September 28. Typically, funds are credited to the buyer's account within 1-3 business banking days. If the funds have not been credited to your account after this period, we will provide you with a refund confirmation that you can use to check the status of the transaction with your bank.
In addition, we would be very grateful if you could edit your review and report the resolution of your issue here. Also, you can change your rating about our support service here.
Thank you for your feedback and for using our services.
I wish I had read the reviews before…
I wish I had read the reviews before booking a ticket with Tickets.Lt😔😔. The first name and the last name were switched around. When I called to request it to be sorted out, they asked me to submit a request. I did that, and I'm still waiting to hear back from them. I called the airline, and they informed me that my reservation has not been confirmed with them. I need to pay an additional £375. Therefore, they advised me to get a refund within the 24-hour period, as I'm entitled to a full refund without any charge. When I requested a refund, Tickets.Lt informed me that I have to pay £335, claiming that the airline is charging them that much. However, when I contacted the airline, they told me that isn't true. Legally, an airline cannot charge a customer for cancellation or name change if it's done within the 24-hour period. I asked them to provide written proof that the airline is charging them that amount for cancellations within the 24-hour period, but they said they don't do such a thing. I honestly don't understand how they got away with it.
7 August 2023
Unprompted review
Reply from Tickets.lt
Dear Faduma,
First of all, we apologize for the long wait for a response to your review.
When processing all ticket refund requests, our agency, in accordance with the agreement with the airline, must be guided by the fare rules that regulate the penalties for the refund procedure.
The details of the calculation of the amount to be returned were sent to you by email on the day the return request was processed. This is an official letter from us, we work openly.
As for making changes to the personal data of passengers, the application was successfully processed after the buyer made an additional payment.
There are also no hidden fees.
Miscalculations of the amounts for the changes were also sent to the buyer's email by letter.
Also, we have provided answers to your letters. There are no applications from you in our system without a response from our company.
If you have any further questions, please contact us!
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