It's ridiculous that the price you see during the whole process of booking appears to be valid for Maestro cards only. All other payment methods will add up to the final sum, but you'll see that at t... See more
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I was having trouble completing my Ryanair verification and couldn’t find a solution after trying with several agents. Then I spoke with Savina Safiulova, who helped me perfectly.she was patient, frie... See more
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Everything worked smoothly. Ticket was received within 20min. Despite excessive charges for credit card payment, it was still very substantially cheaper than buying directly from the airline. I just h... See more
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Company details
Written by the company
Tickets.lt yra pirmaujanti internetinė kelionių agentūra, kurios specializacija yra visapusių kelionių paslaugų teikimas. Siūlome platų paslaugų spektrą, įskaitant skrydžių ir viešbučių rezervavimą, todėl kelionės planavimas yra patogus ir saugus. Dėl intuityvios mūsų svetainės sąsajos galite greitai rasti geriausius savo kelionės variantus geriausiomis kainomis. Mūsų tikslas – teikti klientams aukščiausio lygio paslaugas ir palaikymą kiekviename jų kelionės etape. Patikėkite savo keliones Tickets.lt – savo patikimam partneriui kelionių pasaulyje.
Contact info
TTN GmbH, 7A Tuchlauben, 1010, Vienna, Austria
- +370 521 410 16
- info@tickets.lt
- tickets.lt
3.2
Average
205 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The worst company ever
The worst company ever! Dont buy tickets through tickets.lt I ordered 3 tickets from Lithuania to Alicante, Spain. They charged my account for 776 Eur right away and then they send an email that tickeys are more expensive niw and I have to pay 600 Eur more. Of course I didnt want to pay and asked them to cancel this offer because I dont want to pay that much. I have still been waiting for a refund for 2 months, contacted customer care but all they say - wait.... I am loosing my hope to get the money back.
Update: 25 07 2023. Finally we got the money back but after a bad rating here they reacted quickly.
2 June 2023
Unprompted review
Reply from Tickets.lt
Dear Ausra Spingyte,
We sincerely apologize for the delay in refunds. On the part of our agency, the return was carried out today, July 24th. Usually, funds are credited to the buyer's account within 1-3 working banking days. If the funds have not been credited to your account by the end of this period, we will provide you with a refund confirmation that you can use to check the status of the transaction with your bank.
In addition, we will be very grateful to you if you can edit your review and rating about the work of our company after receiving the funds.
Thank you for your feedback and for using our services.
Worst customer experience ever
Worst customer experience ever. It was a mistake (error on dates) that I discovered 5 minutes after buying : no chance to cancel or rebook with corect dates, no chance to change dates (they counted fines more than double price in comparison with initial flight price.). Avoid tickets.lt !!!
5 June 2023
Unprompted review
Reply from Tickets.lt
Hello!
First of all, we want to inform you that we coordinate all requests - for the return of tickets or for making changes to tickets - with the airline. We have sent your application for changing the date/route in the order to the airline for consideration and sent you an up-to-date invoice for payment of the changes. Since the buyer did not make an additional payment for the changes on time, the application was automatically closed.
Regarding ticket refunds:
When processing all ticket refund requests, our agency, in accordance with the agreement with the airline, must be guided by the fare rules that regulate the penalties for the refund procedure.
If you wish to familiarize yourself with the fare rules that apply to your order, you can do this right now, in your personal account, by clicking on the "Fare Rules" section. In your case, according to the airline's fare rules, when canceling a ticket, it is possible to return funds only for some unused airport taxes and taxes. The ticket fare and payment system markup are non-refundable. The service fee of our agency for processing the request is also non-refundable, the payment system markup that is charged for the initial payment. By applying these fines, the amount to be returned exceeded the service fee of our agency. Unfortunately, according to the airline's fare rules, your tickets are non-refundable.
Never again
This company is making check-ins on behalf of a client and then the client cannot manage the booking. I can't access my booking on the airline website, couldn't make any changes, they have assigned the worst possible seats. We are traveling as a family and our seats are not together. Writing it here so that the company could learn something new - if a family is traveling together there is a 100% chance they will want to sit together on the plane (you know, it helps with the kids and it's just fun to travel together). I know it is hard to imagine, but it is a fact. Not to mention the hell I am going through right with the airline trying to update my booking, spent an hour on the line already, and still no luck... tickets.lt makes your life harder.
11 April 2023
Unprompted review
Reply from Tickets.lt
Dear Natan Avidan,
We have already sent you all the information on your order to the buyer's email. We ask you to check the buyer's email inbox.
We apologize if the response was long for you.
Total disaster!
The experience was terrible. Never order tickets via this platform!! The flights were canceled just after our booking and we did not receive refund yet! The flights cancelation happened three months ago. All what we get, is a kind explanation that the airlines agency did not refund them yet. But its a lie! We have contact directly airlines regarding the refund and got the answer that money were transferred to tickets.lt long time ago! But we did not get anything so far! Be careful and choose another platform for your journeys if you care about your stress level and money!
14 March 2023
Unprompted review
Reply from Tickets.lt
Hello!
We sincerely apologize for the delay in refunds. On the part of our agency, the return was carried out yesterday, March 15th. Usually, funds are credited to the buyer's account within 1-3 working banking days. If the funds have not been credited to your account by the end of this period, we will provide you with a refund confirmation that you can use to check the status of the transaction with your bank.
In addition, we will be very grateful to you if you can edit your review and rating about the work of our company after receiving the funds.
Thank you for your feedback and for using our services.
Terrible experience
Terrible experience!
After my flight was canceled, cose of the airline mistake, airlines agreed to make a refund. 3 months later, after numerous emails and calls, my money still not refunded and im just getting repeated answers that "has already been calculated and now my colleagues from the financial department doing their best to make sure your funds will be back in your bank account as soon as possible"
6 January 2023
Unprompted review
Reply from Tickets.lt
Hello!
We sincerely apologize for the delay in refunds. On the part of our agency, the return was made today, March 6th. Usually, funds are credited to the buyer's account within 1-3 working banking days. If the funds have not been credited to your account by the end of this period, we will provide you with a refund confirmation that you can use to check the status of the transaction with your bank.
In addition, we will be very grateful to you if you can edit your review and rating about the work of our company after receiving the funds.
Thank you for your feedback and for using our services.
I cancelled a ticket I bought with…
I cancelled a ticket I bought with Tickets.lt. I received a countdown of 3 hours to do the ticket cancelation and request a refund. I missed that chance and I had to do it egain. From €1800 that was the initial payment, 12 hours after was £1114. Thanks to Ellie support from Skyscanner team, Itickets.lt finally returned my money after 4 months.
27 October 2022
Unprompted review
Reply from Tickets.lt
Hello!
We apologize for the delay in returning.
On the part of our agency, the return was carried out on February 23, 2023. Funds are credited to the buyer's account within 1 to 3 working banking days. If after the expiration of this period the funds have not been credited to your account, we will provide you with a confirmation of the return. With it, you can contact the bank and clarify the status of the transaction.
We will be very grateful to you if you could edit your review and rating about the work of our company after receiving the funds.
Thank you for your review and for using our services.
Tragic company
In July, we cancelled our flight to Paris since scheduled time was changed by two days. I contacted tickets.lt about it, and they said no worries, money will be returned. I have contacted them few times, said that haven't received money from airlines and only then it will reach me. No response from their side since today, when I repeatedly contacted them again. More than half a year has passed, still no money have been refunded. Worse experience ever, do not recommend.
15 July 2022
Unprompted review
Reply from Tickets.lt
Hello!
Your ticket refund request has been forwarded by our specialists to the airline. Unfortunately, the airline has not yet received a response. As soon as the airline authorizes the application, we will inform you by email.
We understand how important it is now for everyone to get compensation for their tickets. However, until the airline authorizes the return of your tickets, we are unable to technically process your application. In this connection, we have to wait.
We do not relieve ourselves of our responsibilities, however, we are forced to follow the procedures and regulations established by the airlines.
Scam site avoid at all costs
Scam site avoid at all costs. My wife was trying to purchase flight tickets to Dubai for our anniversary via Skyscanner and the next thing she has 100 euros taken from her bank account and email from tickets.lt saying she has successfully registered with their site. No sign of any booking and when she emailed they said they had no record of her email address, even though they sent her an email first!
24 January 2023
Unprompted review
Reply from Tickets.lt
Hello!
Thank you for your feedback.
Unfortunately, we were unable to identify you as a buyer based on your personal information and were unable to verify your order in the system.
Please provide us with your booking reference or the customer's email address.
Worst experience ever
My family nearly lost our holiday. My son in law bought tickets from tickets.lt to go to Antalya.When flights have been canceled we didn’t get message from them, actually airlines informed us just less than a week before flights.We communicated with airlines and they told that refund was taken place on 12/04/2022, although tickets.lt kept saying they are awaiting money from airlines.Last email from tickets lt was in October saying that refund will be issued in 7 days.Unfortunately we are now in mid January and no refund…yet. We are not sure now if we even will be able to get it…
13 April 2022
Unprompted review
Reply from Tickets.lt
Hello!
Thank you for your feedback.
Unfortunately, we were unable to identify you as a buyer based on your personal information and were unable to verify your order in the system.
Please provide us with your booking reference or the customer's email address.
Flight cancelled, no refunds
I would like to share our experience with tickets.lt
There’s no doubt that we never ever would use them again.We have bought tickets to Turkey last year in April. Unfortunately airlines cancelled our flights. There were no problems with airlines, they sent refund to tickets.lt straight away.We contacted tickets.lt on numerous occasions but still didn’t get our money back.
No one can tell how long we will have to wait….
14 April 2022
Unprompted review
Reply from Tickets.lt
Hello!
We apologize for the delay in returning.
On the part of our agency, the return was carried out today, January 24th. Funds are credited to the buyer's account within 1 to 3 working banking days. If after the expiration of this period the funds have not been credited to your account, we will provide you with a confirmation of the return. With it, you can contact the bank and clarify the status of the transaction.
We will be very grateful to you if you could edit your review and rating about the work of our company after receiving the funds.
Thank you for your review and for using our services.
Okay
I have used these services before but the flight was cancelled. Even though I had to wait for my return for about 2 years, I did receive it eventually so at least the company will responsibly give you your money back if something goes wrong. after I wrote a review on trustpilot about my experience the company was very swift to return the money which was pleasantly surprising.
19 December 2022
Unprompted review
Reply from Tickets.lt
Hello!
We apologize for the delay in returning.
On the part of our agency, the return was carried out today, January 11th. Funds are credited to the buyer's account within 1 to 3 working banking days. If after the expiration of this period the funds have not been credited to your account, we will provide you with a confirmation of the return. With it, you can contact the bank and clarify the status of the transaction.
We will be very grateful to you if you could edit your review and rating about the work of our company after receiving the funds.
Thank you for your review and for using our services.
Just a SCAMMMMM!!!! STAY away from tickets.lt !!!!
What of the worst experience ever happened. Just go around and pay a bit more, just do not buy ticket from this site. Because you will have more problems if something goes wrong, no money no flight.
Also I see from their comments to other reviewies, they just double down, because they know that for normal people go to the court with them are not an option.
This website is a SCAM!!!!
30 November 2022
Unprompted review
Reply from Tickets.lt
Hello!
Thank you for your feedback.
Unfortunately, we were unable to identify you as a buyer based on your personal information and were unable to verify your order in the system.
Please provide us with your booking reference or the customer's email address.
Do not buy from them!!!
The worst ever customer experience I have had.
First I payed 200 eur only for service fee to change dates, when KLM directly to them was offering it for free. Ok, its my bad.
Problems started later. KLM has cancelled connection flights, and was offering me other options, but since I bought tickets through tickets.lt, they said I have to confirm changes through them. I have emailed tickets.lt - no reply, i repeated email, still no reply, i was emailing them 4 weeks and they never replied to me. Then I called them, and they said that no flights are cancelled and everything goes by plan!
I contacted KLM, flights were cancelled. 3 weeks left to my flights, but tickets.lt still has no info! 2 weeks prior departure I get email that I have to confirm changes since flights are cancelled. I confirmed. And I received completely different itinerary than i was confirming! AMS - Salt lake became AMS- Chile with 1 year connection wait time! This is ridiculous, i never was treated as bad.
PS After they informed me here, that everything is fixed, i still got tickets with wrong connection country. Bravo tickets.lt 😄 I give you -1 star
12 December 2022
Unprompted review
Reply from Tickets.lt
Hello!
According to the information in the system, we have already sent you the correct information on your tickets to the buyer's email. Please clarify whether you have now received a correct consultation from us by email?
If you have any further questions, please let us know.
We will be very grateful to you if you could edit your review and rating about the work of our company.
Thank you for your review and for using our services.
impunity is their greatest strength
As you may noticed that they are hiding behind multiple countries so it would be basically impossible to contact them or identify them if you want to provide consumer rights complaint.
So basically if you want but tickets from them be assured that if you have some question or inquires or you would like to return the tickets, you basically lost your money.
Hope these kinds of organisations will be closed soon.
5 December 2022
Unprompted review
Reply from Tickets.lt
Dear Customer,
We have already responded to the feedback you left earlier. Each client can familiarize himself with the fare rules of the airline even before paying for the tickets, so that in case of changes in their plans, you know what actions can be taken with the tickets.
Unfortunately, your tickets are non-refundable and we do not have the ability to change the fare rules that the airline has set.
It is not our decision not to refund your tickets.
We are sorry that you had such a negative experience with our company. We always try to answer each client as quickly as possible and help resolve the issue. But, unfortunately, in this case, the return procedure does not depend only on us.
0 rating business!
If I could I would rate this business as a 0 star. We bought our tickets less then 24 hours price increased twice? So we decided to call them in the morning as there was no reason. Guess what a lady answers who struggles to even speak or understand English is this normal? You neither can speak Lithuanian as is English only. So she explained it increased because of the way we choose to pay? But wait there was no options to choose? Anyways guys just be careful waste and waste of time honestly businesses like these should be shut.
19 September 2022
Unprompted review
Reply from Tickets.lt
Hello!
Thank you for your feedback.
Unfortunately, we were unable to identify you as a buyer based on your personal information and were unable to verify your order in the system.
Please provide us with your booking reference or the customer's email address.
Wrong price advertised
Skyscanner found they have one of three best offers for plane tickets 1951.50 eur for 4 persons. After filling all the information for 4 persons I was offered to select payment type. Payment by bank card had 5 options - 4 of them had 0 fee (Mastercard or Visa + Debit or Credit) and Maestro card had -124 eur discount. When I select pay by Visa card (0 eur fee) - price increased by those 124 eur (2075.50 eur total, please), so it was bigger, than buying directly from airline company. It is false advertising and I will not use this service again.
Feedback to reply below:
When you advertise price €1951.50 - then €124 is not a discount. It's a penalty €124, for paying with card, other "Maestro", as it adds to the price.
Also my negative feedback is that you waste my time asking for all travelers information and only after that show the final price.
16 September 2022
Unprompted review
Reply from Tickets.lt
Hello!
We would like to inform you that on our website, a discount is indeed provided to customers for some payment methods. Because of this, the ticket issuance page indicates the smallest amount for tickets for which you can make a purchase. Further, depending on the payment method you choose on the site, the price may change slightly.
Not only on our website there is such an option, it is a normal practice for agencies and companies themselves.
We do not deceive our customers and immediately show how much will be debited from your account using the payment method you have chosen.
We are sorry that this situation caused you a negative opinion about the work of our agency.
In any case, we thank you for your feedback.
Good service
My questions were answered very quickly and all the problems solved instantly. Very happy with the service
23 August 2022
Unprompted review
Reply from Tickets.lt
Hello!
Thank you for taking the time to write a review for us.
We are very pleased that we were able to meet your expectations! We will be glad to see you in the list of our regular customers!
Tickets.lt team were super helpful and…
Tickets.lt team were super helpful and helped me to solve my issues! Thank you!
6 July 2022
Unprompted review
Reply from Tickets.lt
Hello!
We are so happy to receive such feedback. We make every effort to provide the best quality of service provided by us.
Thank you very much!
If you need help with booking tickets, please contact us. We are always happy to help!
CRAP SERVICE
CRAP SERVICE
EITHER DISHONEST OR STUPID
I found the overall business service to be very poor and communication to be confused or dishonest.
When I tried to book the system crashed 4 times and the fifth time it autofilled the incorrect name for one passenger.
Despite multiple emails they were completely useless and not prepared to assist even though it was a flaw with their system. They sent conflicting messages and lied to me that the ticket name could not be corrected, or if the airline would change there would be a charge.
I contacted Pegasus who were perfectly happy to correct the name at no charge.
They said that we couldn't check in on-line. WRONG, we checked in on-line.
They were either too lazy, dishonest or disinterested in the customer to help, they could easily have contacted Pegasus and resolved the problem.
IN REPLY
When we bought the tickets the acknowledgement screen stated that we could not check in on-line.
Also you need to sort out your payment process as this crashed 4 times causing the main problem.
In future I shall book direct with the airlines.
20 June 2022
Unprompted review
Reply from Tickets.lt
Hello!
We appreciate your feedback to help us improve our service.
First of all, we want to note that when processing requests to change the personal data of passengers, we always follow the rules of the airline.
In this case, when we contacted the airline, we received the following response:
"Replacement of the passenger is not provided by the rules of the airline.".
Sometimes the airline can go to meet the client and, with his direct request, change the data on the ticket, even without an additional fee.
Our employees, when providing information to you about the changes, provided you with correct information.
Also, we would like to ask you to clarify, since you did not contact us by mail with a question about the check-in. Were you told over the phone that you would not be able to register online?
In this case, we will listen to calls on your order and work with the employee who provided you with this information.
_______________________________________________________________
Thank you for the updated information provided. We will check the data in the system.
Also, we apologize for the inconvenience caused to you. We sincerely hope that in the future you will be able to reconsider your opinion about the work of our service and still use our services.
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