Tier One Tickets Reviews 

208
•
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Looking at 208 reviews, most reviewers were let down by their experience overall. Consumers shared severe complaints regarding the website and order process, explaining that they paid substantial amounts of money for football tickets that never arrived. Many individuals stated that despite submitting sensitive personal information like passport copies and selfies as requested, they received zero communication afterwards. Some people noted that customer support entirely broke down once the transaction was completed, leaving anxious buyers completely ignored. Buyers additionally struggled to secure refunds after experiencing operational issues, leading some to contact their banks for chargebacks. People warn others to avoid the platform entirely due to these frustrating financial losses.

What people talk about most

Order

Clients share negative opinions on orders, expressing deep disappointment over match tickets that were not... See more

Website

Reviewers highlight deep frustration and disappointment regarding the website, strongly warning that the... See more

Payment

People report issues with payment, noting that funds are charged promptly but ticket delivery can be delayed.... See more

Customer communications

Customers consistently note negative experiences with customer communications, expressing frustration over... See more

Refund

Reviewers mention negative feedback about refund, expressing widespread frustration over ignored emails and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Absolutel scam website. Bought 2 Tickers for Chelsea vs Barcelona on 25th November. Never received my tickets by post or email. Please reply directly to this email with: A... See more

Rated 1 out of 5 stars

SCAM!!!!!’ Checked on Trust pilot etc 100% genuine before I ordered. Clever and deceitful how they manage to do this. Paid £57 for Sunderland v Newcastle derby game promised they’d be posted on... See more

Rated 1 out of 5 stars

Frauds! Scam! I bought tonights UCL match ticket (Chelsea vs Barcelona) and never received my tickets thought they said your tickets are ready in their email and the sad part I bought my tickets thr... See more

Rated 1 out of 5 stars

Complete set of liars and cheats.SCAM,SCAM!!!!!!!! Paid for two tickets Safc v Nufc derby game 14 th December, sent copies of passport and I’d had nothing, nothing , nothing in return. Emailed them... See more


Company details

  1. Event ticket seller

Written by the company

Tier One Tickets is a trusted hospitality and match-day ticket provider for football fans across the UK and Europe. We specialise in securing official, guaranteed seats for Premier League and European fixtures — including Liverpool, Manchester United, Arsenal, and more. Our mission is simple: to make attending top-tier football matches easy, secure, and unforgettable. Every customer receives dedicated account management, written purchase confirmation, and timely ticket delivery — whether digital or physical. We work exclusively with PayPal for payments, ensuring every transaction is 100% protected under PayPal’s buyer protection policy. This means you can purchase with complete confidence, knowing your money and match experience are secure. At Tier One, we pride ourselves on transparency, reliability, and personal service. Whether it’s your first visit to Anfield or your fifth Champions League night away, our goal is to get you there — seamlessly and safely.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

208 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 5% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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1.4

All reviews

(208)

208 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Fraud

Fraud: do not give money to these people. I have bought tickets for Chelsea vs Barcelona and never received the tickets, nor received any correspondence after sending the photo of my passport and picture. Stay away!

25 November 2025
Unprompted review
Rated 1 out of 5 stars

Fraud and Scam

Frauds! Scam! I bought tonights UCL match ticket (Chelsea vs Barcelona) and never received my tickets thought they said your tickets are ready in their email and the sad part I bought my tickets through “Instagram” and even more worst they asked for my passport photo for verification which I did send them now I’m worried what they going to use it for their other fraud/illegal activities and how many others passport photos they may have.

Watch out for these scammers.

25 November 2025
Unprompted review
Rated 1 out of 5 stars

This is scam

This is scam, bought 3no tickets to Chelsea vs Barcelona, never received the tickets.Avoid at all cost.

25 November 2025
Unprompted review
Rated 1 out of 5 stars

If I could put no stars I would do not buy they are fraudulent

If I could put no stars I would. I was sceptical about purchasing these tickets for the price I paid but thought I’d take the risk and hope I was proved wrong. Unfortunately I wasn’t I received an email at the beginning of the week stating that tickets were available and would receive these on Thursday. Received another email on Thursday saying that the allocation is now not available and in place of 2 tickets for £140 that I originally paid they would give me four corporate tickets at no extra cost but usually costs approx £1,600. I have asked for a refund and still nothing. Please do not waste your time buying from Tier One as they are not genuine. Guessing other reviews are all false ones

20 November 2025
Unprompted review
Rated 1 out of 5 stars

Tier one ticket site is completely scam…

Tier one ticket site is completely scam and fraud, i paid them 90£ for Barcelona vs Chelsea game , 20 days before,
But they didn't send me the ticket.
And not even return my money back.
And also not replying on email now.
So totally scam ,
Don't buy tickets here, and don't share your details on this site
Thank you

25 November 2025
Unprompted review
Rated 1 out of 5 stars

SCAM - CRIME REF #NFRC25110771238 - Call your bank

*** SCAM SITE ****
I work for tier 1 asset management, we have been inundated with calls from people saying they haven't received their tickets. We have been told they are asking for photo ID such as a passport / driving licence - which is a mega red flag.

I have called the building they trade from and was advised a case has been opened with the met police -if you have purchased tickets you need to call action fraud, call your bank and give them ref #NFRC25110771238 and get them to reverse the payment.

25 November 2025
Unprompted review
Rated 1 out of 5 stars

Not buy from this company .scam 100%

Not buy from this company .I brought a ticket for Chelsea and Barca they said I will receive it after 7 days it comes to Monday now and they ask for ID (passport pic ) I sent them my info and now they don’t answer back. It’s a big scam scam scam. Don’t trust this company

25 November 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

This is absolutely scam ,don’t buy anything from them,I’ve done it and lost it 80£ for a football match ,yes cheap enough ,but I gave it a try.
JUST DONT BUY ANYTHING FROM THEM !!!!
SCAM!!!!

3 November 2025
Unprompted review
Rated 1 out of 5 stars

Scammers don’t buy hope they go to jail

After seeing recent posts , asked for a refund for Arsenal tickets on the 30th Dec . Received a email saying tickets ready which is a lie and asked for copy of passport which I find strange probably so they can use it for another scam . If it to good to be true it usally is 120 pound lost and a gutted fan , hope these people get caught and jailed for the money they have stolen from football fans

24 November 2025
Unprompted review
Rated 1 out of 5 stars

Scammers!!!

Scammers!!!

I blame myself for paying without making any researches!
Do not buy tickets and do not send your passports guys’

23 November 2025
Unprompted review
Rated 1 out of 5 stars

If there was a 0 rating i would put…

If there was a 0 rating i would put that it IS A SCAM do not buy from these dirty scumbags.Brought 2 chelsea tickets V barcelona. I have been to every game but couldn't get these tickets and decided to go to resellers and they took all my money with no tickets 24 hours to go

24 November 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

This website is a SCAM I bought 2 tickets for Barcelona vs Chelsea recived email that are delays then on Sunday asked for passport pictures and then silence, no response,reported to report froud.com

24 November 2025
Unprompted review
Rated 1 out of 5 stars

Fake web site

Fake web site Does any one knows how to report the police or any chance at least to recover the money that I paid ? I did paid by credit card .
Never trust this bastards again

24 November 2025
Unprompted review

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