Tier One Tickets Reviews 

208
•
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Looking at 208 reviews, most reviewers were let down by their experience overall. Consumers shared severe complaints regarding the website and order process, explaining that they paid substantial amounts of money for football tickets that never arrived. Many individuals stated that despite submitting sensitive personal information like passport copies and selfies as requested, they received zero communication afterwards. Some people noted that customer support entirely broke down once the transaction was completed, leaving anxious buyers completely ignored. Buyers additionally struggled to secure refunds after experiencing operational issues, leading some to contact their banks for chargebacks. People warn others to avoid the platform entirely due to these frustrating financial losses.

What people talk about most

Order

Clients share negative opinions on orders, expressing deep disappointment over match tickets that were not... See more

Website

Reviewers highlight deep frustration and disappointment regarding the website, strongly warning that the... See more

Payment

People report issues with payment, noting that funds are charged promptly but ticket delivery can be delayed.... See more

Customer communications

Customers consistently note negative experiences with customer communications, expressing frustration over... See more

Refund

Reviewers mention negative feedback about refund, expressing widespread frustration over ignored emails and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Absolutel scam website. Bought 2 Tickers for Chelsea vs Barcelona on 25th November. Never received my tickets by post or email. Please reply directly to this email with: A... See more

Rated 1 out of 5 stars

SCAM!!!!!’ Checked on Trust pilot etc 100% genuine before I ordered. Clever and deceitful how they manage to do this. Paid £57 for Sunderland v Newcastle derby game promised they’d be posted on... See more

Rated 1 out of 5 stars

Frauds! Scam! I bought tonights UCL match ticket (Chelsea vs Barcelona) and never received my tickets thought they said your tickets are ready in their email and the sad part I bought my tickets thr... See more

Rated 1 out of 5 stars

Complete set of liars and cheats.SCAM,SCAM!!!!!!!! Paid for two tickets Safc v Nufc derby game 14 th December, sent copies of passport and I’d had nothing, nothing , nothing in return. Emailed them... See more


Company details

  1. Event ticket seller

Written by the company

Tier One Tickets is a trusted hospitality and match-day ticket provider for football fans across the UK and Europe. We specialise in securing official, guaranteed seats for Premier League and European fixtures — including Liverpool, Manchester United, Arsenal, and more. Our mission is simple: to make attending top-tier football matches easy, secure, and unforgettable. Every customer receives dedicated account management, written purchase confirmation, and timely ticket delivery — whether digital or physical. We work exclusively with PayPal for payments, ensuring every transaction is 100% protected under PayPal’s buyer protection policy. This means you can purchase with complete confidence, knowing your money and match experience are secure. At Tier One, we pride ourselves on transparency, reliability, and personal service. Whether it’s your first visit to Anfield or your fifth Champions League night away, our goal is to get you there — seamlessly and safely.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

208 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 5% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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1.4

All reviews

(208)

208 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This is scam website

This is scam guys, bought two tickets to Chelsea Vs Barcelona game for Tuesday. But I received nothing. DO NOT TRUST THEM! SCAM

24 November 2025
Unprompted review
Rated 1 out of 5 stars

DERBY DAY ARSENAL TICKETS

I brought Arsenal Spurs tickets they said they would be with me 7 days before, 7 days came and went then they said Wednesday last week by midday that didn't happen then they said 4pm that day then I received a bull shit email saying that the tickets had been over allocated and offered me another Arsenal prem game but hospitality tickets worth thousands as a good will gesture- this company is fake its immoral and they are scamming all that buy from there, the reviews here the good one are fake and all produced on the same day, the company is a huge scam avoid like the plague, disgraceful low life scum

19 November 2025
Unprompted review
Rated 1 out of 5 stars

This site is a SCAM!!

This site is a SCAM!!! SCAM ALERT, I bought tickets for the Chelsea vs Barcelona game till now I haven't received them n the game is tomorrow!!!😡🚮🚮🚮🚩 SCAM SCAM SCAM SCAM🚩

24 November 2025
Unprompted review
Rated 1 out of 5 stars

ITS A SCAM brought my 2 tickets then…

ITS A SCAM brought my 2 tickets then you get an email saying next week will have tickets then apparently tickets are unavailable will give you another game or refund then they never reply DO NOT BUY FROM HERE YOU WILL BE RIPPED OFF

23 November 2025
Unprompted review
Rated 1 out of 5 stars

This is a Scam.

I bought tickets for the Newcastle united v Manchester city match and they didn't arrive.
My daughter was devastated as tickets are very difficult to get.
I have also bought 3 tickets for the Newcastle united v Sunderland match but won't hold my breath.
Ive tried to contact them but they aren't answering my emails.
They were quick to answer when I purchased them.
KEEP WELL CLEAR!!

22 November 2025
Unprompted review
Rated 1 out of 5 stars

Its a SCAM

Its a SCAM. Paid with credit card and later received an email saying they would send my ticket upon receiving proof of identification. I sent the proof and never received the ticket.

24 November 2025
Unprompted review
Rated 1 out of 5 stars

PURE SCAM!!!

PURE SCAM!!!

I Was told that I would receive tickets for the Chelsea vs Barcelona game 7 days before matchday but never arrived as they had an issue with UEFA. They said they will send me tickets on Sunday after showing them my passport to verify but instead never arrived. This is actually disgusting to experience. Be careful guys! Terrible experience!

24 November 2025
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam: how reported to Police Action Fraud and the various other bodies, I am also personally looking for the registered thieves on companies house through my extensive network: I will find them... I purchased tickets to see Chelsea vs Barcelona, received a conformation email and a a ticket guarantee email to say ticket we issued but require email validation to send copy of passport and selfie which I did: email copy below:

YOUR TICKETS ARE READY!
Your tickets are now ready, and we can issue them immediately once a quick automated verification is completed.
To comply with stadium security regulations and to protect both you and us from fraud, all customers must complete a brief identity check before digital tickets can be released. This prevents banned individuals — as well as those using stolen payment cards — from receiving tickets that cannot be revoked once delivered.
Our verification process is fully automated, and it can only process passports — driving licences cannot be accepted. The photos must follow the exact format below for the system to verify them correctly.
Please reply directly to this email with:
1. A clear photo of the photo-page of your passport, with all corners visible.
This specific format is required for automated verification.
2. A selfie of you with a neutral (blank) facial expression.
Once your photos are verified, the system will automatically release your tickets to this email address.
Thank you for your cooperation.
Damon

24 November 2025
Unprompted review
Rated 1 out of 5 stars

Scam Alert!

Scammers website, why is the site still up and why is trust pilot still touting this website as legit?

24 November 2025
Unprompted review
Rated 1 out of 5 stars

fraud 100%

fraud 100%, office address doesn't exist and company have a police fraud case against whoever is dealing with this and I am sure they will get caught as they still seem to answer emails but are not sending any tickets, so don't go buying tickets and don't believe other reviews as they are also fake

24 November 2025
Unprompted review

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