Tikona Digital Networks Reviews 

I have 40 mbps plan for 6 months, but I am getting only 4-5 mbps speed which is also with frequent disconnection, they took amount in advance and at the time of service, they only say our backend team is working, I have raised a complaint more than 50 times, but still no resolution to issue, I haven't seen this much worst service in any other fields, I am really frustrated with the service, I recommend no one to go for Tikona, because the service is really disgusting.

1126909430 worst service unexpected reply from tikona don't want to refund when they don't provide service, tikona app is showing there is feasibility but tikona engineer said no feasibility, if no feasibility it's not not customer issue it's tikona issue, I have checked on tikona website for feasibility in the area I'm shifted even now it's showing there is a feasibility, now you guys want me to relocate to old address to continue the service worst solution tikona

I am a user of Tikona internet connection since last 18 months. Most of the time the connection is running smoothly without any issues. But lately, we need to restart the router. Have most of the issues in rainy days. Otherwise the service is good. Their support is fast. Speed is satisfactory.

So i got a tikona connection woth an expectation that since it's a proper small scale wifi service provider,it may provide us a good service.I WAS WRONG.... These people are the biggest fraudsters i have ever seen in my life.before taking the connection, they'll kiss your ass till you get their connection.but once you subscribe to their services,they don't care if you face any issues and you want to communicate your issues.there is one way communication between the service providers and the customers where only they can communicate to ask for bill payment but you can't even file a complaint.because of lockdown,i had no other option but to continue with their services.but i stopped using their wifi once i got a genuine service provider (airtel)who have executives to resolve the issue.so two months before my next payment,i stopped using their services and i also communicated through mail because i had no other option to communicate with them.customer care number asks us to file a complaint through app,but for that,i need my user id and password which i never got even after asking for it plenty of times to the person who installed the router at my place.then i ignored all their messages because i was fed up of them because i have already told them that i don't want their services. today(3rd April 2021)i received a call from tikona and they said that they are gonna sue me for non payment.what non payment are you talking about?the man who called me claimed to be an advocate who's filing the case if i don't pay them in 2 minutes.yes,he literally said that and i recorded everything he said to keep it as a proof if they ask me for payment again.trust me,i will file a police complaint if they bother us again.they have given us a lot of mental stress regarding payment for a service we didn't even asked for. TIKONA,i curse you to incur so much loss that you spend your rest of your life on footpath and salman khan drives on you again just like he did earlier.

Before installation, they need full payment and when they visit the site they say they don’t have connection in that building and then they will stop responding to your calls or emails. I took 6 months package, never used. Got no refund.

They have so called refund policy but will never refund even if they are unable to provide service.

Worst, no service number, all are fake and no connection, will put this through all applications and media

I wouldn't even give 1 star to this chutiya company. I took a 6 month internet plan for 3800 RS but their connection didn't work not even for 1 day. I have had a multiple followups asking for refund but never get one.

They are frauds while trying to sell you services they will make promises that they provide services in all major cities and if they are not able to they will refund your money. But when they are actually not able to provide services in a metro like Mumbai they do not give you your money back. Bloody frauds I have ended up paying Rs. 3600 for 3 days.

I am giving one star just because they do not have an option to give zero star rating. This is the worst internet service I have ever received. Inspite of all the email communications to disconnect the service and even after getting an aknowledgement mail from tikona saying that the disconnection activity has been initiated the service is not yet disconnected. We are receiving calls from Tikona to pay the fine. Also, the calls from customer executives are misleading. There is no transparency in the information they deliver to their customers.
In the begining, service provider assured us that for 6 months prepaid plan, we would get the router free and we need not return it after subscription ends. Now they asked to return the router as well.
Most importantly, internet connectivity is very poor in a city like Pune. I won't recommend the Tikona to anybody. Don't waste your money. There are better service providers in the market.

WORST INTERNET CONNECTION EVER!!!!! IT ALWAYS GETS DISCONNECTED, NEED TO CALL TECHNICAL SUPPORT ALMOST EVERY DAMN DAY!!!! NO ONE ANSWERS ON CUSTOMER CARE NUMBER AND SUDDENLY NET STOPS WORKING 20 DAYS BEFORE RENEWAL!!!! WORST WORST WORST WORST INTERNET!!! DO NOT WASTE YOUR MONEY ON THIS USELESS CRAP!!!!!

Recently I had to relocate to a new address as to which I started contacting tikona a week prior my shifting from my old address to come and do a transfer of connection. I have put them several mails and called their customer cares, but to no avail. Their customer care doesnt have a feature where my issue was mentioned neither they give an option to talk to an executive. I mailed them again and then an engineer arrived after 7 8 days and checked the feasibility. He asked me to update the address in the app and the person will come and instal it, he said. But after that I have been dedicatedly calling these people day and night from 2 3 days and every other person picked up says, maam we have escalated your request and they will come today. I think they escalated it to the air, cz no one turned up at my door. I have been very kind to these people and wanted a connection from them only, again in my new address, so i followed up several times. Two week passed and no body came, I bought a new connection. My work got delayed, my money is with these people and then I put a mail for my refund. Nobody replied to that mail, and yet again I mailed them for the refund. A lady called me today from their office and asked me the issue, I told her the same abovesaid and she is asking me for one last opportunity. What opportunity should i give you people whn I have already taken a new connection. And for the refund she says, it wont happen as we have criteria. Their criteria for refund is if its not feasible. You have already checked the feasibility and then given me the connection. What stupid criteria is this. I got irritated with their illogical and unprofessionalism and asked for my refund by hook or crook i want it. The lady asks me to behave professionally whereas the work is not done by them, they have taken my money and not delivered the said. She was teaching me professionalism. First of all do your work properly, deliver what you promised to your clients. Your job is not just to take money and then leave the customers hanging with their issues. So first do this and then teach professionalism to me. If you cant do the job in two weeks and the customer has followed up religiously, begged to come and instal and when you could not do it. Accept your fault and do the refund. You want my money and wont do my work also. Is this the definition of your company and your professionalism. To make customers fool here. Stop fooling. Do your work properly amd then show me the attitude. I am waiting for my refund, as she the so call "professional lady" has told me that she l just put a request rest il get a call back. I do not want any call back of why, what and how. I just want my refund. I have shown my professionalism by paying bills timely and being very kind and sweet to you for two weeks. And now when you did not do my work, my work has been in loss, i had to buy a new one and pay extra for it.. dont expect professionalism from a dissatisfied customer.I have the recordings, mails and everything to take it further.

I am Urvashi Jain from Mumbai(Worli Area)

Sales Executive assigned - Krishna - 07715889458
I had a very bad experience, I have made the payment of Rs.4100. And the Sales Executive(Krishna - 07715889458) has been assigned to us. Every time we call, he says that we are just reaching in 5 minutes to make the installation.
 
In Feb 2020, I had applied for a new connection and had paid Rs.500 (Total payment done till now is Rs.4600) and the rest of the money Krishna told me to pay at the time of installation. But due to our building rules there was no connection of Tikona(He lied to me in the beginning that your building has our tikona connection).

Now, on 31 Oct 2020 - Saturday - I shifted to a new building. I called him as I had already paid him in Feb. He said okay I will come in an hour but before it we need to create a new account for this connection. I told him not to create a new account but he said I will transfer your money to your this account and later we will update your old number and old id in this new account. I said okay.

Now after making me wait for the whole day he called me up in the evening and told me to do the remaining payment because policies are now changed(in a single day) and before we come to do the connection, you need to make the full payment. I first denied, and later he called me twice to make the payment as the technical person is near to your building to do your connection but before it payment is required(this was what he said). I gave it a thought and made the full payment.

Today, it's 2 November 2020, it's been 2 days. Yesterday night he called me up and told me that we will reach your place in the morning for the connection. I told him to come on time as I have to leave for office in the morning and my office timings are from 10:00 AM but will wait for you. He said yes, will reach by 10:30 AM anyhow. At 10:30 AM I called him, he disconnected my call and I tried to call him again but he has switched off his number.
It's 11:49, still his phone is switched off. Very very bad experience.
Tikona please reach me back on my number.
Service id - 1126768073(new)
Service id - 1125684032(old)

Want share the screenshots as well but there is no option of posting images.

Tikona deserve 0 star. Neither cuustomer tomer service nor stable connectivity. You can't reach to customer care easily they reply with auto generated mail and msg. They contact you only for payment. PLEASE NEVER GO WITH THIS.

we have taken a Tikona Internet subscription.
While taking up the connection your sales team forced me to pay for 6 months in which I will receive a free router. The installed the connection and I called up almost for 10 days and they did not provide a free router, I have to spend Rs 1200 and purchased it.
After that, the internet just worked fine for 2 days and there is no internet after every 2-3 hours. There is no proper support.

Worst of worst service providers in Pune India. Never ever go for their broadband or wireless connection, you'll regret for life. Better go with the local service providers, they have cheap rates and good service.

Tikona WORST EVER, PLEASE NEVER TAKE THIS SERVICE
I took this internet service on 15 aug, and until now i have complaint around 15 times for slow speed and no connectivity.

I have given money for six months and they are not refunding no matter how many emails i send.

Wish to give minus rating. This is worst service provider. They steal money from you and don't give you service. Inspite of sending more than 10 emails and complaining on app 20 times no one is bothered to help. This is led to increase in the frustration. I am fed up and want this to go legally. As many customers have left reviews of TIKONA stealing money with no service.

Worst network provider. Very slow. I have 40MBps, but can't even watch movie without buffering. And worst thing is tikona's support / customer care. It takes 1-2 hours on the call to someone answer your call and also they don't help you at all. Worst. Cheaters. Don't buy tikona ever.

Fraud company,taken the charges for 6 months and security deposit for the router also,I started facing the the connectivity issues from the 1st month only, after many complaints, when I asked for refund they asked me for returning the router, after returning it not a single penny refunded form the company side,no one is receiving calls on the customer help desk also, it's almost 6 months no refund from company.
Bloody looters
User id - 1125226656

One of the worst services ever!
Sales person from Mumbai asked me to pay 6 months charge upfront and promised 40 Mbps of speed. After 2 days he suggested to go for 10 Mbps and asked to create a request on MyTikona App for a higher speed connection which as per his promise, would get installed in 24 hours. Its been 3 months and still no sign of anyone to install new receiver or to increase network speed.
While on the initial call, despite me repeatedly confirming with the Sales person to come clean right away if 40 Mbps was going to be too much for them to provide, he went on to constantly brag about providing excellent service and the required speed for the customers.

I have been facing issues right from the 1st month. Upon frequent calls about the problem I was facing with this service, he stated, to quote his very words "How could you believe what I say to get customers?. If you are not satisfied with the connection you can deactivate the service." When inquired about refunding the money paid he asked me to speak to customer care. Shameless!

1. Frequent disconnection of network,
2. Low speed (0.2 Mbps on a 10 Mbps connection and they call it a broadband),
3. False promises made by sales,
4. Unresolved issues,
5. Lack of accountability.

Totally gutted and disappointed with this hopeless service. Completely frustrated and annoyed with their incapability to provide a decent enough internet connection.

Definitely not an "Uninterrupted" service as they claim it to be - not even close. Uninterrupted service is a far fetched dream for these lot.

Certainly wouldn't recommend anyone to fall for this trap.