Tikona Digital Networks Reviews 

Just dont. If you are planning to take this, you are better off on your hotspot. After facing horrible speeds, pathetic service(they will take 24 hrs to even comeback with the response on what the issue and whether it can be fixed. 12 to 15 days there will be sketchy connectivity. After all this I told them to disconnect the service by 15th of the month. But thought okay I will pay it off for the entire month since that is the right thing to do. But it was not disconnected and they took it for next month and then asked me to pay for the month after that. And this was when I had changed my house on the previous month. So basically they charged me for 15 days when the box was off and removed and for the next month god knows why. And now after 4 years of threatening , begging and irritation I have just paid the bill. If you have time and patience to go through this hell , Go ahead ..

Tikona is a worst n worst company. Plz don't trust dis company n plz don't install dis company's Internet. I hav worked in dis company they r not responding to the customer. Give me my sallery asap. N guys plz don't do job in dis company. Give me my sallery.

Its a total fraud company. I have used for 2 months but after 15 days of usage the speed became very slow and almost time no connection. I have raised multiple complaints but they are not responding.

The worst part is they have blocked my numbers and not responding any of my emails.

So please never subscribe fraud Tikona.

Lies, fraud is all that tikona knows... They lied to me the installation will be done in a day time if I make payment. They took my payment after that ignoring my call... No one is picking the call I don't how to get my money back.. total fraud and useless service you can expect from these guys......... Tikona service sucks

Very good company - But poor net speed and customer support.

Why would you provide internet at some place where you don't have network? Also, it's not the fault of Tikona that they have such a bad rep and network, but of the primitive technology that they use of Wi-Max is what causes these disruptions on their network.

I do not recommend Tikona at all.

I wish i could rate.000 for this worst service no internet no resolution sleepy customer care response. They took the amount in advance...
No one care about the quality of assistance.... Engineer closes the task without any resolution... Cust care will alway raise a request for engineer visit and the engineer closes the task saying resolved... This goes like circles...

I installed Tikona broadband. in february five hundred plan. But after a month they auto updated plan for rs 2200 with out any conformation. So I called customer care but that service was very bad .because 8-10 minutes I had to hold after that one executive attend my call and then I said all my problems and he said “ok madam wait a minute I will check”. And suddenly call dropped.and again I had to go in whole process for waist my time. no one is replying proprly i want to discontine service but they are not responding our calls and massagas they are saying us to pay addieional plan charges which they have auto upgraded without my conformation and permission speed is also not good
very very bad service

Eight months of service. Over 100 complain emails. No resolution.
FREQUENT DISCONNECTSIONS - SOMETHING TIKONA CUSTOMER CARE FAIL TO UNDERSTAND
SLOW SPEED - TIKONA'S OWN TEST SPEED SITE DO NOT LOAD
HIGH BILLS - ON UNLIMITED PLANS

Why I did not quit?- because Tikona was the only available connection in the building.

Initially, it was technical issue - frequent disconnections - poor speeds. They closed the ticket all by themselves without taking customer confirmation. They sent a technician after 6 months who fixed technical fault. But then I started to face billing issues. I was charged more on an UNLIMITED plan.

No matter when you quit, you'll end up being a defaulter at Tikona because of their horrible billing cycle dates that are not in sync with actual internet subscription dates.

Tikona does not disconnect service easily. They keep on sending bills even after disconnection and provide vague reasons to pay additional bills despite of no usage.

I have never seen such a pathetic service ever in life. I am equally surprised why such a company is still not shut down even after countless similar complaints

A good strength of customer care chaps who really are helpful tobsolve the connection problems no matter how long it takes. Really was impressed by the way they take you step by step. But the with field executives I had a negative impact. My installation was shabbily set up. So please be with them while installation process and give proper directions to keep your home neat.

I got the service from tikona and these people charged me for not returning tikona by saying that i am speaking shalini sharma from delhi high court and i will file a case against you if you will not give us the penalty even the bill was not generated for it then also
when i payed then a guy from tikona called me then sir we want to collect cpe from your home then i said i have payed the penalty charges then he said to me that sir they will get refund as soon as you returned CPE .

When i returned the CPE and then i called the customer care then they told me that the penalty charges are not refundable.

People stay away from tikona 1000 miles away as this is a fraud company.
id 1109210863

Q.: You get frustrated by some service and then what you do? You desparately, helplessly keep checking your calendar for the annual date to arrive so you again go for a new product just like a small kid who smell every new book and every new product and get cheered. But what if you can not get rid off the previous one due to their pathetic service?
A: You Put a new Review.


So here it is.

I subscribed for Tikona on 11th July for 3 months. So the last date for my subscription was 11th Oct. They told me to call before 26th to discontinue my service. I did the same. Then I had to go to Bangalore. Then I started getting calls for payment. What the hell? They asked me 4700 something for next three months whereas I clearly said, I have asked for discontinue. You know what they said? They say, their bill generation is counted from 26th to 26th. So why didn’t anyone inform me that before?

And I used their connection until 5th Oct. I already bought a spare connection and started using that. You know what tikona people says? When you complain for discontinuing the service...You need to stop using their service instantly. Now, When I already paid you 5700 Rs for 3 months, and you want me not to use the service? Kahaa ka kanoon hai bhai?


I was in bangalore, in roaming and I emailed them not to call me for a week. And I don’t want to hear their cuckoo voice because I am not used to. I will reply you via email. On 9th oct, finally a guy comes and takes the modem from my office when I wasn’t available. I have attached the screenshot about modem return receipt. So, I took a sigh of relief in Bangalore. But this story doesn’t is not going to end without twists. They still called me for payment. They just screwed up my entire Bangalore business trip. (I am lucky, I wasn’t in Dubai for this thing, else they’d have got a leverage that I don’t pickup even their calls). Now, I had to return. After I returned, I called them and the guys in Tikona Service center are no better than Reliance Customer care. This guy, Sunil Khokhar literally threatens me on call just like a fatty guy with a gold chain, "Payment to aap ko karni hi padegi!" Hey Tikona, Looks like you have hired bouncers. And everytime, I tell them I need to talk to your supervisor. They have given me churan that their Supervisor is not available. Looks like, their entire setup runs on "Do It Yourself!" basis.


My Advice If you want to buy Tikona:


You can buy Tikona if you want to pay amount for 4MBPS connection but you love your ancestores and want to live their lives by getting around 10-15 kbps speed for the most part of the day.


You don’t care what the people on support speaks. After all, you are sons of Gandhi, right? If they slap you on right cheek, show them your left.


You live in Free India But if you want to taste the slavery. You pay them amount up-front for 3 months and they will tell you, if you don’t want our connection, don’t even dare to use for the remaining 15 days. To use pure hindi language. Bhai, Makaan Ka bhaada to bharna padega, par tum reh nahi sakte!!


You have your dad’s money which you can’t even get rid off even you keep on buying Louis Vuitton Products, Tikona is a better product then them and you can donate the money there.


If you want to invest in Tikona shares, because they just keep on looting their customers.

You don’t have any problem in life and you want to create one.


Also read my old review, which is as young as this one.

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Due to our office shifting from central surat to a litle far, we had to shift our airtel broadband connection to some other provider. No broadband connection availability left me with 2 choices, SoftNet and Tikona. I gave my thumbs up to Tikona because few of my friends recommended(And surprisingly!, they are getting proper connection!) out of their generosity. So I called this guy up for the speed plans they offered. As I had to shift quickly, I decided to pay him in cash instead of cheque to speed up the process(After the installation process completed, I regret to pay them in cash, cheque would have been better!). The connection usually takes 24 hours but the guy came within 6 hours only but due to a cable unavailability at our office, he told me to come later after it gets fixed. I called him within 30 minutes to come back because we had fixed the issue. But then after making numerous calls(most of them getting rejected) he came to our office to install the connection on third day. He did his job and showed us 4 MBPS Speed. Happy ending, isn’t it!!

No, not yet!

Now the story starts, the speed starts getting worst and worst and it hovers around 250kbps (whereas I subscribed for 4 MBPS Unlimited plan) from past 3-4 days And It has become a routine to make one call a day to tikona customer care and being promissed to send an engineer to my place and whoa! That imaginary guy doesn’t show up! After repeated complains, I got calls from them today morning and I told them to come asap to my office to resolve my connection speed. (So far, already frustrated!) and he promissed to come within an hour or so because it has been raining and hello! No sign of raining this noon anywhere in whole surat, where are you from Cherapunji? But I said, its okay! You can come down after an hour and I call him back again after another hour and now he won’t receive my calls. So I decided to call tikona again and I plainly have told them to cancel my connection at the earliest and refund me my amount(Somehow while registering, I became generous and paid them 5700 bucks) And I have made up my mind to cancel the connection in less than a week after subscription because evenif this engineer shows up in a day or a week and resolves my issue, I am sure to have this issue again because from past 4 days I am getting speed no more than 250 KBPS. A screenshot for the latest speed test is attached! Lucky enough to have as much speed to write this review from their Wild Internet connection. I would highly NOT recommend Tikona’s internet connection and will recommend to go for 50 bucks Mobile GPRS plan instead and it will have the same speed.


As far as my reason for reviewing this within 4 days of the issue of speed is that my whole business is dependent upon internet, a working internet. I have all my clients online and I need to keep them giving support round the clock and instead now I am busy clicking on refresh button again and again to check my own official website.


People Stay Away!!