Tilley and Grace Reviews 

1,397
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 199 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and extensive variety of products, often discovering unique and stylish items that stand out. Reviewers frequently highlight the staff's exceptional helpfulness and friendly approach, noting how they make the shopping experience enjoyable and personalized. The overall user experience, both in-store and online, is consistently described as positive, with many appreciating the ease of finding desired items and the vibrant, well-curated displays. Some people also felt that the careful and beautiful packaging of purchases added to their positive experience.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the great choice, regular stock... See more

Staff

Reviewers consistently express satisfaction with the staff, describing them as friendly, helpful, and... See more

Quality

Users consistently express satisfaction with the quality of products, often highlighting items like jumpers,... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, friendly, and helpful.... See more

User experience

Consumers find the user experience to be positive, with many describing it as a lovely shopping experience.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I went in to the stand at the Suffolk Show having a shirt dress emergency - the buttons kept gaping and I was flashing everyone. So embarrassing!!! The lovely sales lady got me in to the dressing room... See more

Company replied

Rated 5 out of 5 stars

Colourful little boutique in Southwold selling clothes and accessories. I bought two jumpers (a week apart because I liked the first one so much I went and got another in a different colour). The clot... See more

Company replied

Rated 5 out of 5 stars

After a busy shopping trip to Holt, Norfolk, heading back towards the carpark, I was attracted to this shop by the lovely bright coloured window display. The lady was very welcoming & I spotted the s... See more

Company replied

Rated 5 out of 5 stars

Live locally to Holt,, visited shop last week, bought 3 outfits for Christmas, so pleased with every item, looking forward to wearing them,all staff so helpful, Wanted a skirt in different colour a... See more

Company replied


Company details

  1. #10 of 256 best companies in Ladies' clothes shop

Written by the company

Tilley & Grace are an independent women's fashion retailer with a passion for colour and making women of all ages feel wonderful. We are the go to location for stunning silk scarves, beautiful Italian leather handbags, effortlessly stylish clothing, seasonal scarves and accessories. With shops along the Suffolk and Norfolk coastline, pop in store to see us, or shop online.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

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4.9

All reviews

(1,397)

190 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bright beautiful boutique

Visit holt regularly, popped in to have a browse and left with lots of gorgeous winter jumpers etc, great selection of everything.
Fantastic friendly customer service, not pushy but great with suggestions and advice.

16 October 2025
Unprompted review
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Reply from Tilley and Grace

Thank you for your great review about our Holt store and we hope you are loving your new purchases!

Rated 5 out of 5 stars

Fantastic find in Norfolk.

After a busy shopping trip to Holt, Norfolk, heading back towards the carpark, I was attracted to this shop by the lovely bright coloured window display. The lady was very welcoming & I spotted the same trousers I had previously brought from a similar shop in Fleet, down South. I was looking for jumpers this time & found exactly what I had been looking, all day for. I brought 2 beautiful coloured ones & will definitely visit again, now I have found this ideal shop. It has lovely accessories too.

14 October 2025
Unprompted review
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Reply from Tilley and Grace

Thank you so much for your lovely review about your experience in our Holt store. We hope you are loving your new purchases and truly look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Soft and beautiful jumper.

Im thrilled with my pearl button back, batwing sleeve jumper in a gorgeous bubblegum pink. Looks great with jeans and smart with a skirt for more dressy occasions. I live in France so had to take advantage of this opportunity to buy such a lovely jumper while staying with my sister in Norfolk. She has two of these already!

19 October 2025
Unprompted review
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Reply from Tilley and Grace

Thank you so much for your lovely review and its so great to hear you are loving your new jumper. We look forward to welcoming you back instore and online!

Rated 5 out of 5 stars

Lovely stock .. and staff!!

My first ever visit to your shop (in Aldeburgh). Lovely to wander around and I found an excellent burgundy jumper. Tried it on, looked good, purchased and went up the road happy!

9 October 2025
Unprompted review
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Reply from Tilley and Grace

Thank you for your great review about our Aldeburgh store and we cant wait to see you again soon!

Rated 5 out of 5 stars

Lured in by delicious bright colours in…

Lured in by delicious bright colours in the window, I bought three jumpers very quickly (I loathe shopping) to the surprise and delight of the lovely lady in the shop, who made what’s usually a horrid experience fun and joyful. Thanks, Southwold Tilley & Grace, and thank you to lady in the shop. Might see you again next year for a repeat!

9 October 2025
Unprompted review
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Reply from Tilley and Grace

Such kind and thoughtful words - we're so pleased to hear you had a wonderful experience in our Southwold store. We truly look forward to welcoming you back instore and online!

Rated 5 out of 5 stars

Love your shops

Love your shops, always visit one wherever I am, not very often do I not come out without buying something.
My favourite items are your trousers of which I have 6 summer colours and 4 dark pairs.
Staff are always helpful and friendly.
Packaging is always nicely done and you never have to pay for the bag.

9 October 2025
Unprompted review
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Reply from Tilley and Grace

Thank you so much for your kind review. We're so pleased you love our trousers and always look forward to seeing you again!

Rated 5 out of 5 stars

A good shopping Experience.

It is nice to get something that is made of leather and not plastic that is made to look like leather.
The bag I purchased was extremely well made and looks expensive but was very reasonably priced. I have purchased other things previously and again they have been well made but again reasonably priced. I will keep looking online, also visiting the various shops when I am in the area because I know I will see something I will like.
Janet Swann

9 October 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Thank you so much for your lovely review and we're so pleased you are loving your new bag! We truly look forward to welcoming you back instore and online.

Rated 5 out of 5 stars

Perfect experience

Visited Holt a few weeks ago and have been back several times since. Amazing experience and I love the fact it’s like having a personal shopper! The assistant Vicky is fabulous! Has an eye for detail and now knows exactly what suits me. Talks about matching hair colour and complexion and accessories (she knows her stuff!!
Nothing is ever too much trouble.
I shall look forward to taking time out to go again. The colours are fantastic and of good quality! And I felt so comfortable with vicky Would highly recommend!!

28 September 2025
Unprompted review
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Reply from Tilley and Grace

Such kind and thoughtful words to read. Thank you so much for taking the time to leave a lovely review about one of our Holt stores - it truly means a lot to the whole T&G team. We hope you are loving your new purchases and look forward to welcoming you back instore and online!

Rated 5 out of 5 stars

Great Staff, Great Gear, Fair prices

What a lovely store in Woodbridge. My first experience in Tilley and Grace - I've already bought something on-line.

4 October 2025
Unprompted review
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Reply from Tilley and Grace

Thank you so much for leaving a great review and we cannot wait to see you again instore and online!

Rated 5 out of 5 stars

Visited the Woodbridge store last week…

Visited the Woodbridge store last week and was helped by 2 lovely assistants. So friendly and came away with a beautiful jumper although it was hard not to come away with more !

4 October 2025
Unprompted review
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Reply from Tilley and Grace

Such kind words to share - thank you! We're so pleased you had a lovely experience in our Woodbridge store and look forward to welcoming you back instore and online!

Rated 5 out of 5 stars

Perfect

I ordered the bag on Friday and it was delivered Monday, super quick turnaround, thank you and the bag is a perfect size for your essentials.

3 October 2025
Unprompted review
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Reply from Tilley and Grace

Thank you so much for your kind review. We hope you are loving your new bag and cant wait to welcome you back soon!

Rated 5 out of 5 stars

One of my favourite shops in Southwold

One of my favourite shops in Southwold. Always a lovely selection of clothes and accessories at very reasonable prices. Friendly staff. A great place to pop into and browse.

9 October 2025
Unprompted review
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Reply from Tilley and Grace

Thank you for your lovely review about our Southwold shop and we look forward to welcoming you back, both instore and online!

Rated 5 out of 5 stars

Southwold Holiday

My first holiday and visit to your lovely shop in 3 years.
I wasn’t disappointed I bought a fabulous cream jumper it’s so cosy. I was also served by a lovely, friendly and helpful lady. It’s so much nicer browsing a shop than browsing on line items look and feel more exciting.
Can’t wait for my next Southwold holiday and a visit to your excellent shop.

30 September 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Thank you so much for taking the time to leave such a lovely review. We're so pleased you had a great experience in our Southwold shop and look forward to seeing you again!

Rated 5 out of 5 stars

Enjoyable shopping

My Daughter and I came into the shop last weekend and enjoyed looking round at the lovely display of clothes, arranged in complimentary shades of colour. The lady in the shop was very helpful with the style of trouser and suggested I tried on a pair of chino's.
They are perfect , made from a nice quality fabric, feel comfortable and look smart and got my Daughter's approval !
I also chose a pretty top to compliment the trousers. There is something special about trying and buying clothes at an independent shop with helpful staff. Thank you Tilley and Grace we will look forward to visiting again.

27 September 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Such kind and thoughtful words to read. We're so pleased you had a wonderful experience and hope you are loving your new purchases. We cannot wait to welcome you and your daughter back both instore and online!

Rated 5 out of 5 stars

The staff at both stores I visited

The staff at both stores I visited, Holt (27th)and Aldeburgh(29th)were excellent. Extremely helpful, very pleasant and it was a pleasure to shop in your stores - I just wish you were in West Sussex!! So much nicer to shop in a boutique than online but your online ‘store’ is also excellent. Thank you.

29 September 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Thank you so much for your lovely review about our Holt and Aldeburgh stores - it truly means a lot to the whole Tilley & Grace team. We're so pleased you had a wonderful experience and cannot wait to see you again!

Rated 5 out of 5 stars

Just a perfect handbag

My handbag is just a perfect size to hold all the important and necessary items I need. The colour chocolate will accessorise with autumn and winter colours. A crossover style is now important to me and the quality is excellent. Thank you Tilley and Grace for such a very attractive and useful handbag.

23 September 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Thank you so much for taking the time to leave such a lovely review. We're so pleased you found the perfect handbag and hope you are loving it! We truly look forward to welcoming you back to Tilley & Grace, both instore and online!

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