Time For You .Cleaning Reviews 841

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 103 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and passion, making the initial contact and setup process clear and pleasant. Many people highlight the exceptional service, noting the efficiency, high standards, and quick response times in arranging cleaners. Reviewers are particularly impressed with the smooth user experience, appreciating the clear communication and the ability to find reliable and well-matched cleaners. However, some reviewers were not happy with the customer service, citing issues like slow responses, lack of follow-up, and conflicting information. A few other people also felt that the company's reliability was inconsistent, experiencing frequent cancellations or assigned cleaners who were new to professional cleaning, despite assurances of a perfect match.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, often praising their professionalism, friendliness, and... See more

Service

Consumers find service to be positive, with many expressing happiness and satisfaction with the cleaning... See more

Customer service

Users describe ambiguous interactions with customer service, with many customers reporting positive... See more

Response time

Customers consistently note positive experiences with response times, with many praising quick responses to... See more

User experience

People report positive experiences with the user experience, particularly during the sign-up and onboarding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellant customer service from first contact by phone.Home visit next day,nice pleasant young man,explain everything about the set up of cleaning my house,costs,start date and everything else. Very... See more

Company replied

Rated 5 out of 5 stars

Have never employed anyone to provide house cleaning services so have no comparison. However, initial meeting was informative and helpful. Contact was made by possible cleaner who will come next wee... See more

Company replied

Rated 5 out of 5 stars

Just an exceptional service. My account managers, Tish and Jack, are incredibly customer orientated and you can see that this profession is their passion. Communication is fantastic and they have high... See more

Company replied

Rated 5 out of 5 stars

I had Matt call me almost immediately to hear my cleaning needs. Within 3 days he had arranged a cleaner which was brilliant. Since then I have had Matt check in with me and arrange cover cleans for w... See more

Company replied


Company details

  1. #17 of 20 best companies in Cleaning Service

Written by the company

All Time For You Branches Nationwide and Independently Owned. Time For You provides properly screened and vetted self-employed, part-time casual domestic cleaners to private households. The tasks performed would typically include normal household cleaning duties such as vacuuming, dusting, washing down paintwork, cleaning toilets and bathrooms (and depending on franchise areas) ironing. However it is you the client who gets to determine the tasks performed each week enabling you to get the cleaning that gives you TIME FOR YOU! We clean your home so you don’t have to! We know the value of free time. You deserve to spend quality time, whether it be golfing, shopping, reading a book or simply spending more time with your family. After all, time is finite! Life is too short to spend your free time cleaning!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

841 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great to deal

Great to deal, with this company.
Dedicated and concise
Highly recommend

4 May 2026
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Hi Terence

Thank you so much for your kind words and recommendation and I will be sure to pass your kind words onto Paul and the local office in Derby.

We’re delighted to hear you found the service dedicated, concise, and great to deal with.

Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

Amazing this company went above and…

Amazing this company went above and beyond for me. June was exceptional.

20 April 2026
Unprompted review
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Dear Marie

Thank you so much for your wonderful feedback, it really means a lot to us. We're delighted to hear that you had such a positive experience and that June made such a great impression.

So that we can make sure your kind words are shared with the right local office, I’ve reached out to you for a little more information. We’d love to ensure June gets the recognition she deserves.

Thanks again for taking the time to leave this review and I look forward to hearing from you soon.

Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

SO EXTREMELY PLEASED WITH HEATHER…

SO EXTREMELY PLEASED WITH HEATHER ....UPON HER FIRST VISIT....AFTER INTRODUCTIONS ....SHE JUST WENT FOR IT.....HOW REFRESHING ......ITS SAD SO MANY PEOPLE CALL THEMSELVES CLEANERS...THEY'RE9 JUST HOUSE ..CLEANERS OMG....WE NEED A TEAINING SCHOOL .....THANKYOU FOR BOOKING HEATHER WITH ME.....AT LAST IVE A DOMESTIC THAT KNOWS HOW TO CLEAN ....IM TRULY GREATFUL ....

9 April 2026
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Reply from Time For You .Cleaning

Dear Miss Jonda

Thank you so much for taking the time to leave such a wonderful review.

We’re absolutely delighted to hear how pleased you are with Heather following her first visit. It’s great to know she made such a positive impression and got stuck in straight away, that’s exactly the level of service we aim to provide.

We’ll be sure to pass your kind feedback on to both Heather, and Nick and Naomi at the Blackburn office, they’ll be thrilled to hear this.

Thank you again for your comments, we really appreciate your support!

Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

Would recommend

Great initial consultation and our cleaner was found within a couple of hours who then made contact to visit that week for the first time. Dimitrina is excellent and very happy with the service and follow up call to check all was ok was a nice touch. Would highly recommend

9 April 2026
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Dear Justin

Thank you so much for your lovely review and recommendation, it really means a lot to Kristina and the whole Time For You Surbiton team.

We’re delighted to hear that you were happy with the initial consultation and how quickly we were able to match you with Dimitrina. It’s great to know she’s making such a positive impression, and we’ll be sure to pass on your kind words to her.

We’re also pleased that the follow-up call added to your experience, making sure everything is just right is very important to us.

Thanks again for your recommendation, and we look forward to continuing to provide you with a great service.

Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

At the first meeting with Joe it became…

At the first meeting with Joe it became very clear that he was passionate about his business and wanted us to be happy and comfortable with our cleaner. Initially we had a cleaner we were very happy with unfortunately we were too far away for them to continue however we then got the wonderful Averil. This lady is the epitome of of cleanliness, very professional and we would trust her with everything. I feel Joe has been blessed with having Averil working for him and I (and my late partner) cannot thank Time for You enough for letting us have two of the best people in our home. Oh yes should anyone else get the opportunity to have Averil for their cleaner, she loves a cup of tea ( but don’t expect her to stop cleaning while she drinks it).

14 January 2026
Unprompted review
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Hi Julie

Thank you so much for your wonderful and heartfelt review.

We’re delighted to hear how positive your experience has been with Joe and the Plymouth local office. It means a great deal to know that Joe’s passion and commitment helped you feel comfortable and confident from the very start.

We’re also so pleased that Averil has made such a fantastic impression and your kind words about her professionalism, trustworthiness, and dedication will mean a lot to both her and Joe.

Thank you again for sharing your experience and for welcoming us into your home, and we’ll be sure to pass on the tea tip to Averil too 😊

Suzanne
Time For You Customer Services

Rated 4 out of 5 stars

The introduction to this cleaning…

The introduction to this cleaning service was done very professionally.
As we haven't started the service yet, it is difficult to comment further.

8 April 2026
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Dear Roy and Mary

Thank you so much for your kind feedback about Alicia. We’re really pleased to hear that your introduction to our cleaning service was handled professionally.

We completely understand that it’s early days, and we look forward to supporting you once your service begins.

If you have any questions in the meantime, please don’t hesitate to get in touch.

Suzanne
Time For You Customer Services

Rated 1 out of 5 stars

Was excited for the cleaner to come…

Was excited for the cleaner to come spend 3 hours as my health has made it hard for me to clean. Was v disappointed that not even basic dusting/polishing was undertaken. Kitchen floor not mopped (mop broken by cleaner and not informed!) and unsure what cleaning was actually done in 3 hours. Was anticipating a call back from franchise on Thursday and heard nothing. If this is poor standard of cleaning anticipated - not sure how company receives 4-5 star ratings?!

1 April 2026
Unprompted review
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Hi Meghan

Thank you for your feedback. We’re really sorry to hear about your experience and understand how disappointing this must have been, especially given your circumstances.

We have reached out to you to request some further information so that we can look into your account in detail and fully understand what happened during the clean. Once we have this, we’ll be able to investigate properly and work with you to resolve the situation.

We look forward to hearing from you soon so we can assist further.

Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

Ken’s review

Everything explained very well and all questions answered

2 April 2026
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Thank you so much for your kind review, Ken!

We’re really pleased to hear that everything was clearly explained and that all your questions were answered. Providing a helpful and informative service is very important to us and I will be sure to pass your kind words onto Ralph and the rest of team at our local office in Fife.

If there’s anything else we can assist you with, please don’t hesitate to get in touch.

Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

Very professional

Very professional. Friendly.

1 April 2026
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Reply from Time For You .Cleaning

Thank you so much for your lovely review!

We’re delighted to hear that you found our Nottingham team both professional and friendly, that’s exactly the service we strive to provide and I will be sure to pass your kind words onto Sarah.

We really appreciate your feedback and look forward to supporting you again in the future.

Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

Definitely gives me Time For Me!

Catherine has been helping me now for six months, she is reliable, efficient and adaptable and I look forward to her visits each week. There is good clear communication from the office.

18 March 2026
Unprompted review
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Hi Josephine

Thank you so much for your lovely review, Josephine!

We’re delighted to hear how happy you are with Catherine and the service you’ve been receiving. It’s great to know she’s been reliable, efficient and adaptable, and that the communication from the office has been clear too.

To make sure we can share your kind feedback with the correct local office, I’ve reached out to you for a little more information.

Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

Stephanie arrived a couple of minutes…

Stephanie arrived a couple of minutes early, removed shoes without being asked & was polite & pleasant all morning. She did all the tasks as asked & was prepared to do anything else as necessary.

10 March 2026
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Dear Mrs Osbourne

Thank you for your lovely feedback!

We’re so pleased to hear that Stephanie made such a great impression, arriving early, being respectful in your home, and carrying out all tasks so thoroughly. She’ll be delighted to know how much her efforts were appreciated.

Thanks again for taking the time to share your experience, it really means a lot and I will be sure to pass your comments onto Janet and the team at Time For You Hull.

Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

Great customer service

They provide a cleaner every fortnight and arrange cover when our regular cleaner is off.

Our regular cleaner is excellent and we are still using her. Very flexible on dates and times . Is accommodating even at short notice

7 May 2025
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Hi Andrew

Thank you so much for your lovely review!

We’re really pleased to hear that you’re happy with both the service and your regular cleaner, it’s great to know she’s doing such an excellent job. We always aim to be as flexible and reliable as possible, so it’s wonderful to hear that this has made a difference for you and I will be sure to pass this onto Kelly and her team at Time For You Southend.

We truly appreciate your continued support and look forward to helping you for many more cleans to come!

Suzanne
Time For You Customer Services

Rated 1 out of 5 stars

Choose another cleaning firm

Booked an end of tenancy clean in Ipswich. The cleaner arrived a week early and had to be told this was not the booked date and then on the actual booked date, we got a call 30 mins before she was due saying she would be 2.5 hours late!!!
Although we were told we had to pay on the day - we are still awaiting the Invoice and or receipt!!
I do not recommend

13 March 2026
Unprompted review
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Hi Liz

Thank you for your feedback. We’re sorry to hear about your experience and appreciate you taking the time to share it.

We do understand how frustrating and inconvenient the delay must have been, particularly given your schedule that day. We were sadly unaware how time-sensitive this clean was but also understand that the quality of the clean itself met expectations

In relation to the invoice, as our cleaners are self-employed, invoices are provided directly by them. We understand this has now been arranged following your request.

Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

5 star service, well done!

Lindsey and colleague did an end of tenancy clean for me this week and I have to say I was extremely impressed with the service. Turned up on time. Did an excellent clean. Both very friendly ladies. Thank you both for a professional service. Would thoroughly recommend. And will use again.

11 March 2026
Unprompted review
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Hi Lisa

Thank you so much for your wonderful feedback! We’re delighted to hear how impressed you were with the service Lindsey and her colleague provided.

To make sure we pass your kind comments on to the correct local office and team, I’ve reached out to gather a few more details from you.

Thanks again for your recommendation, we really appreciate it and look forward to helping you again in the future!

Suzanne
Time for You Customer Services

Rated 5 out of 5 stars

Very helpful and explained the way the…

Very helpful and explained the way the company worked very well. On time for appointment, answered all my questions.
06/03/26
B.Baird

3 March 2026
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Thank you for your lovely review.

We’re so pleased to hear that Simon was able to clearly explain how the company works and answer all of your questions. It's also great to know he was on time for the appointment and provided such a helpful experience.

We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to Simon and the Chester office.

Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

First meeting will tell you when I know

First meeting will tell you when I know

5 March 2026
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Reply from Time For You .Cleaning

Dear Mrs Purkiss

Thank you for your review. We’re really pleased you’ve taken the time to share your feedback even when it is such early stages.

The first clean is a great opportunity to meet your cleaner and make sure everything is set up just how you’d like it. If there’s anything specific you’d like us to know after the first visit, please don’t hesitate to get in touch.

Jane and the Newport team are always happy to help and ensure you’re completely satisfied with the service.

Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

A very well Magee business

Lyndsey was very clear in telling me about the company. Obviously a very enthusiastic and gifted manager.
It was a pleasure to meet her and offered the services that I required.

2 March 2026
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Reply from Time For You .Cleaning

Hi Roberta

Thank you so much for your lovely review.

I’m really pleased to hear that you found the information helpful and that Lyndsey was able to assist you with what you were looking for.

Your kind comments mean a lot and are very much appreciated.

If you ever need anything further, please don’t hesitate to get in touch, I will be sure to pass your comments onto Lyndsey and the team at our Morpeth local office.

Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

I’m extremely happy with my cleaner…

I’m extremely happy with my cleaner Sally she is so thorough and always on time. Asks how we are and is so friendly, we couldn’t do without her anymore.

26 February 2026
Unprompted review
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Thank you so much for your lovely review. We’re absolutely delighted to hear how happy you are with Sally. She really does take great pride in being thorough, reliable, and friendly, so it’s wonderful to know her hard work is so appreciated.

I’ve requested a little more information from you so that I can make sure your kind words are passed on to the correct local office and to Sally herself, I know it will mean so much to them.

Thank you again for choosing Time For You!

Suzanne
Time For You Customer Services

Rated 1 out of 5 stars

Poor management company

Was with them for almost two years.
Despite moving down to fortnightly cleans and warning them that due to a change in circumstances I may be cancelling, when I eventually gave notice they accused me of breaking contract and trying to take the cleaner on personally to avoid management fees.
Their 'apology' was simply that others had done this.
Wouldn't reccommend.

5 January 2026
Unprompted review
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Hi Brett

I am so sorry to hear that you have had a poor experience whilst dealing with one of our local offices.

In order to look into this more for you, I have requested some more information.

Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

Mum needed support

Mum needed support and Time for You helped us with this, respectful and kind. They didn’t make mum feel like a burden. Cleaner that was matched with mum is amazing Thankyou .

6 January 2026
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Hi Cecelia and Tom

Thank you so much for sharing this lovely feedback.

We’re really pleased to hear that Sam and Avril were able to support your mum in such a respectful and kind way.

Making sure no one ever feels like a burden is incredibly important to us, so your words truly mean a lot.

We’re also delighted that the cleaner matched with your mum has been such a great fit.

Thank you for trusting Time For You again and for taking the time to leave this review, I will be sure to pass your details onto the team in West Lothian.

Suzanne
Time For You Customer Services

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