Thank you so much for letting Amy Livingstone to help me do my housework she is brilliant, nothing is to much for her. Lovely young girl works hard to please bless her. Jade & Chelsea & CO are very h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
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Excellant customer service from first contact by phone.Home visit next day,nice pleasant young man,explain everything about the set up of cleaning my house,costs,start date and everything else. Very... See more
Company replied
Have never employed anyone to provide house cleaning services so have no comparison. However, initial meeting was informative and helpful. Contact was made by possible cleaner who will come next wee... See more
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Just an exceptional service. My account managers, Tish and Jack, are incredibly customer orientated and you can see that this profession is their passion. Communication is fantastic and they have high... See more
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Company details
- #16 of 20 best companies in Cleaning Service
Written by the company
All Time For You Branches Nationwide and Independently Owned. Time For You provides properly screened and vetted self-employed, part-time casual domestic cleaners to private households. The tasks performed would typically include normal household cleaning duties such as vacuuming, dusting, washing down paintwork, cleaning toilets and bathrooms (and depending on franchise areas) ironing. However it is you the client who gets to determine the tasks performed each week enabling you to get the cleaning that gives you TIME FOR YOU! We clean your home so you don’t have to! We know the value of free time. You deserve to spend quality time, whether it be golfing, shopping, reading a book or simply spending more time with your family. After all, time is finite! Life is too short to spend your free time cleaning!
Contact info
United Kingdom
- info@timeforyou.co.uk
- timeforyou.cleaning
4.4
Excellent
855 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pavlina Veleva and Time for You Team Feedback
I have contacted Time for You after several negative experiences with other cleaning companies and cleaners and they were very efficient and proactive in allocating a cleaner for my house. Pavlina is always punctual and professional and it's great to know I can rely on her to be here on time and do a great job.
20 November 2024
Unprompted review
Reply from Time For You .Cleaning
Dear Daniel,
Thank you for your fantastic 5-star review of our Time For You Surbiton branch. We are thrilled to hear about your positive experience with Pavlina and the team.
It's wonderful to know that Pavlina's punctuality and professionalism have restored your trust in cleaning services.
We will certainly pass your kind words on to Pavlina and the Surbiton team.
Best regards,
Suzanne
Time For You Customer Services
Professional company
We’ve had a cleaner from Time for You (Gabriela) for a few months and have found the company to be very professional. Our cleaner is friendly and responsive so it’s worth the money to take the pressure off our family to keep on top of cleaning the house.
20 November 2024
Unprompted review
Reply from Time For You .Cleaning
Dear Miss Galvin,
Thank you for your wonderful 5-star review of Time For You. We are thrilled to hear that Gabriela has provided you with professional and friendly service, making a positive impact on your family's routine.
We are delighted that both Gabriela and your Time For You local office have met your expectations.
Best regards,
Suzanne
The Time For You Customer Services
Time for you are thoroughly proffessionaland helpful
Time for you are thoroughly professional. Sadly my previous lovely cleaner changed her job, for the benefit of her small children. Time for you sent me another lady to carry on, with no break in the service. She is also very good, thorough, professional, at the same time friendly. I could not be more pleased.
21 November 2024
Unprompted review
Reply from Time For You .Cleaning
Dear Geoffrey,
Thank you for your wonderful 5-star review of Time For You Surbiton. We are delighted to hear about your positive experience with our service. We understand how important it is to have a reliable and professional cleaner, and we're pleased that the transition to your new cleaner was seamless and satisfactory.
We will certainly pass on your kind words to the Surbiton branch.
Best regards,
Suzanne
Time For You Customer Services
Rositsa and the team at Time For You…
Rositsa and the team at Time For You Surbiton have been great. We’ve struggled to find a reliable, efficient cleaner and they were able to find us one! We’ve been really pleased with the quality of cleaning and communication throughout the process. Would recommend
21 November 2024
Unprompted review
Reply from Time For You .Cleaning
Dear Alex,
Thank you for your glowing 5-star review of Time For You Surbiton. We’re thrilled to hear that Rositsa and the team have met your expectations with their reliable and efficient service.
Ensuring quality cleaning and clear communication are key aspects of our company values, and we're pleased these were reflected in your experience. We'll be sure to pass your kind words on to the Surbiton branch. Your recommendation means a lot to us!
Warm regards,
Suzanne
Time For You Customer Service Team
Great company - would definitely recommend
James & Kristina have been great and really helpful.
Kristina took the time to come in for a introduction meeting and talk about what we needed in order to find the right cleaner for us.
We love our cleaner Silvyia; she is the best!
22 November 2024
Unprompted review
Reply from Time For You .Cleaning
Dear Mel,
Thank you ever so much for your glowing 5-star review of Time For You Weybridge. We're thrilled to hear that James and Kristina have been so helpful and that Kristina's introduction meeting was beneficial in finding the perfect cleaner for you.
We're delighted that Silvyia is doing such a wonderful job and that you're pleased with her service.
We'll be sure to pass on your kind words to the Weybridge branch.
Best regards,
Suzanne
The Time For You Customer Services
A Marvel
Andrew is a marvel and worked wonders at my brother's flat despite the extreme cleaning required and the fact that the water supply had been turned off at the mains, necessitating the use of bottled water which I hastily purchased. He transformed the flat into something almost unrecognisable and did so with courtesy and good humour. He's a gem, can't thank him enough. Alison
20 November 2024
Unprompted review
Reply from Time For You .Cleaning
Dear Alison
Thank you for your glowing 5-star review of our services at Time For You Blackpool.
We are thrilled to hear about Andrew's exceptional work ethic and the transformative results he achieved, even under challenging circumstances.
We deeply value your feedback and we will reach out directly to the Blackpool local office to commend and thank Andrew.
Best Wishes
Suzanne
Time For You Customer Services
Great service
Have been using Time for You for a couple of months and highly recommend. Lyuba and Plamen are reliable, excellent cleaners. They listen to instructions and work carefully and efficiently, and are very pleasant to have around.
12 November 2024
Unprompted review
Reply from Time For You .Cleaning
Dear Sally,
Thank you for sharing your positive experience with Time For You Weybridge. We're delighted to hear that Lyuba and Plamen have been providing you with reliable and excellent service. We truly value your feedback and are thrilled to know that they have been attentive to your needs.
We will be sure to pass on your praise to Lyuba and Plamen.
Warm regards,
Suzanne
Time For You Customer Services
Excellent service
Debs the clearner went above and beyond just doing the basic cleaning and not only did she thoroughly clean the place but she did a great jod of tidying as well.
15 November 2024
Reply from Time For You .Cleaning
Dear Mrs Carr
Thank you so much for your lovely job for your cleaner Debs and the Biggleswade local office. It is great to hear that you are so pleased with her work and we look forward to help you with all your domestic cleaning needs in future.
Many thanks
Suzanne
Time For You Customer Services
Our experience with timeforyou cleaning…
Our experience with timeforyou cleaning has been great so far. Our cleaner is great! She is very thorough and adaptable to varying needs. The basic weekly clean she does though is amazing. My partner and I are very busy in the week and It’s a real treat to not have to do the whole house clean on a Friday but have a lovely clean house for the weekend! We are happy being in the house or out when she comes. She’s very nice! I would recommend 👍
16 November 2024
Unprompted review
Reply from Time For You .Cleaning
Hi Kylie
Thank you so much for your glowing review of Time For You. It is wonderful to hear that you are able to enjoy a clean house at the weekend!
I shall pass your comments over to the Sam at the East London office.
Many thanks
Suzanne
Time For You Customer Services
Antonia is a wonderful cleaner
Antonia is a wonderful cleaner. Our house is sparkling each week after her visit.
13 November 2024
Unprompted review
Reply from Time For You .Cleaning
Thank you so much for your glowing 5-star review. We are delighted to hear that Antonia's efforts are making your home sparkle each week.
We will pass on your kind words to Antonia and the team at Time For You Surbiton. If you need further assistance, please do not hesitate to reach out.
Warm regards,
Suzanne
Time For You Customer Services
Great experience with this company…
Great experience with this company Claire came out to see me and within a week had a new cleaner she’s brilliant!!
6 November 2024
Reply from Time For You .Cleaning
Thank you for your wonderful review of Time For You Glasgow North.
We're thrilled to hear about your great experience and that Claire was able to swiftly find you a brilliant cleaner.
We'll be sure to pass your kind words onto the Glasgow North branch. If there's anything else we can do for you, please don't hesitate to reach out.
Warm Regards
Suzanne
Time For You Customer Services
I have been a client of Time for You…
I have been a client of Time for You for several years and have found them most efficient.
My cleaner, Emily, is punctual, efficient and a pleasure to have in the house.
6 November 2024
Unprompted review
Reply from Time For You .Cleaning
Dear Trace
Thank you for your glowing review of Time For You Kingston. We're thrilled to hear that over the years you've found our service efficient and that Emily has been such a positive presence in your home.
We truly value your loyalty and feedback. If there's anything more we can do for you, please feel free to contact us.
Best regards,
Suzanne
Time For You Customer Services
Efficiency
Claire is Very efficient and a very nice person she is now signing me yo with a cleaner
7 November 2024
Reply from Time For You .Cleaning
Dear Hilary,
Thank you for sharing your experience with Time For You Glasgow North. We're delighted to hear that Claire has impressed you with her efficiency and personable nature. We value your feedback and we're pleased to know that you're signing up for our cleaning services.
Should you have any further questions or require assistance, please don't hesitate to reach out.
Best regards,
Suzanne
Time For You Customer Services
Reply from Time For You .Cleaning
Dear Jo,
Thank you for your wonderful 5-star review of Time For You Worthing. We're thrilled to hear that Dan provided punctual, polite, and professional service.
Should you have any further feedback or require assistance, don't hesitate to contact us. We will ensure your commendation reaches both Dan and Sarah at the Worthing local office.
Best regards,
Suzanne
Time For You Customer Services
Excellent Service
We are so pleased with the service we have received from Time For You. Our cleaner, Ada, is excellent. She is polite, efficient and always cleans to a very high standard.
6 November 2024
Unprompted review
Reply from Time For You .Cleaning
Thank you for taking the time to share your positive experience with Time For You Richmond.
We're delighted to hear that Ada has been providing you with excellent service and we take great pride in the high standards set by our cleaners and appreciate your kind words.
We’ll be sure to pass on your compliments to Ada and the Richmond office.
Best regards,
Suzanne
Time For You Customer Services
Terrible Service
I discussed the requirements with Pat over the phone. My brief was not passed on to the cleaner as my instructions were ignored. The cleaning was not complete to a satisfactory level. I paid for six hours and only three rooms were cleaned, and not very well.
My complaint has also been ignored, and no refund given or resolution reached at all. I paid £150 for basically nothing, then had to pay another company to actually do the job. Terrible service!
21 October 2024
Unprompted review
Reply from Time For You .Cleaning
Hi Elinor
I am sorry to hear that you have not had a positive experience, I have reached out to the local office in question and I have asked them to provide some more details which will help me to assist you with your complaint.
Suzanne
Time For You Customer Services
Reply from Time For You .Cleaning
Dear Sian
Thank you so much for your kind words and for awarding us a 5-star review. We are thrilled to hear that you found Time For You Weybridge to be efficient, friendly, and responsive. We will certainly pass on your positive feedback to the Weybridge branch.
If you have any further comments or require assistance, please don't hesitate to reach out.
Best regards,
Suzanne
Customer Service Team
Time For You
Terrible
This relates to Greater Belfast Time for You.
Terrible, dodgy and unethical company. Once you sign a contract they say you have forfeited your statutory 14-day cooling off period. They then send a cleaner that they clearly don't care is useless (cleaned less than half the house) and tell you that you cannot break your contract without paying a large financial penalty. I ended up paying total of £103 for a two hour clean where the cleaner was late and cleaned less than half my house. The manager responded to my valid complaint with a borderline hysterical essay-length email, completely unwilling and unable to accept valid criticisms. The company then threatened to take me to court to obtain a cancellation charge. Dreadful company, pretty much a scam. Avoid.
1 August 2024
Unprompted review
Reply from Time For You .Cleaning
Dear Dr Clarke
We have heard back from Marieannette Magee owner of the Belfast local office and her reply is below, please feel free to contact her if you need anything else
"I am personally disappointed to have received such a negative review, as I am sure the cleaner in question is also. At Time for You Greater Belfast Ltd, customer satisfaction is extremely important and I always endeavour to resolve any complaints that I receive within 24 hours. This is why I responded with a reasonable and justified explanation to this client within this timescale. I am a small business who gives self employment to people in the community. I pride myself in being honest and ethical in everything that I do within my company. Every service I offer is clearly explained at a sign up appointment and is fully backed up and clearly stated in our terms and conditions. I also double check with every client that they understand everything that they are about to sign and ask if they have any further questions. I do, indeed, have a 14 day cooling off period. Again, this is explained at sign up to the client and furthermore it is also explained that she/he has a right to waive this right to cancel and get the cleaner in as soon as we have someone available. This client obviously waived her right to cancel as she agreed to the cleaner starting as soon as we had someone available. I only take on cleaners who fit in with the ethos of my business, that is, who are honest, reliable, ethical and hard working. I spend a lot of time and effort finding these people. I am committed to resolving any issues to the best of my ability but unfortunately in the rare circumstances where a client refuses to pay for work undertaken, I have no option to resort to the legal system for a fair and justified outcome, which was necessary in this case. This client had unrealistic expectations. At the end of the day, the client expected the cleaner to clean a 5 bedroom, 3 storey house in 2 hours on a fortnightly basis. We pride ourselves in giving clear and concise information and advice to all our clients. Each home is different and expectations must be managed to ensure a happy client. We would never advise clients to purchase more hours than are necessary but we do ask them to be realistic in their expectations. The client expectation that it could be completely cleaned within 2 hours (on a fortnightly basis) was entirely unrealistic. Finally none of my numerous other clients would refer to my business as a scam, terrible or dodgy."
Time for You has always provided…
Time for You has always provided excellent cleaners, and the office is responsive and very professional. I would highly recommend them!
23 October 2024
Unprompted review
Reply from Time For You .Cleaning
Dear Gennye
Thank you so much for your outstanding 5-star review of Time For You. We are thrilled to hear that you've consistently found our cleaners excellent and our office responsive and professional.
So that I can get the feedback sent to the relevant branch I have requested some more details from you to help me find your account and I look forward to hearing from you soon!
Best regards,
Suzanne
Time For You Customer Services
We live in Suffolk
Everything about time for you has been fantastic. From my initial visit. My cleaner Eva, and the company always replacing with another cleaner with plenty of notice if Eva is on holiday.
Eva is amazing, she is very friendly, polite, always on time, we have her for three hours a week. The house is always amazingly clean, she goes above and beyond. I don't think I have met a cleaner who works as hard.
Also my dogs love her ❤️ and are always so pleased to see her.
She leaves lovely little touches with the towels and loo roll ( folding them into works of art 😁)
We love her
17 October 2024
Unprompted review
Reply from Time For You .Cleaning
Dear Louise,
Thank you so much for your glowing review of Time For You Suffolk! We are thrilled to hear that your experience with Eva and our services have been fantastic. Eva's dedication and those little touches are delightful!
We’re also pleased to know that we’ve succeeded in providing dependable replacements when needed.
It’s wonderful to hear that even your dogs are fond of Eva! Your kind words mean a lot to us and we will certainly pass them on to the Suffolk branch and Eva herself.
Thank you once more for your continued trust in Time For You. We look forward to serving you with the same excellence in the future.
Warm regards,
Suzanne
Time For You Customer Services
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