tiney Reviews 

259
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated and caring childminders who create safe, fun, and engaging learning environments for the children. Parents are particularly impressed by how quickly little ones settle in and how professional the staff remains. People also highlight the user-friendly mobile app and the helpful support team that make daily communication smooth. Some reviewers were not happy with the administrative support, noting issues with the complaints process and organizational handling. A few other people also felt that communication could be improved and assistance was lacking during unexpected situations.

What people talk about most

Staff

Customers report overwhelmingly positive experiences with staff, describing them as exceptionally caring,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how smooth and straightforward the... See more

Service

Consumers find service to be positive, highlighting exceptional experiences with supportive childminders and... See more

Customer service

Users describe positive interactions with customer_service, highlighting exceptional guidance and... See more

Application

Reviewers highlight positive aspects of the app, describing it as an informative, user-friendly tool that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jo at Tiney Bears Tiney Home is the most fantastic childminder! Every day she goes above and beyond to create the most enriching experience for the children. Her home setting has an abundan... See more

Company replied

Rated 5 out of 5 stars

Amina is absolutely amazing. I would highly recommend her. She has made it so easy for my son to settle In. She does really good things with him, like different parks, children’s centre and loads o... See more

Company replied

Rated 5 out of 5 stars

My grandchild's child minder parveen arif is An absolute blessing! My grandson settled in so well and was comfortable it made me feel at ease especially when he had a smile on his little face when I s... See more

Company replied

Rated 5 out of 5 stars

We are extremely happy with the care our baby receives from Tiney and specially Vani.She is kind, patient, and very attentive to our baby’s needs. From feeding and hygiene to playtime and comfort, sh... See more

Company replied


Company details

  1. Childcare Agency
  2. Childminder
  3. Career and Education Provider

About tiney

Written by the company

Who are tiney?
At tiney our mission is to enable affordable childcare for parents, high quality early education for children and amazing careers for childminders.

We are the UK's largest registered childminder agency, responsible for quality assuring and working alongside our community of fully registered childminders.

There are now over 1500 tiney homes open or coming soon around the country, run by childminders from a wide range of backgrounds but all united by a mission to change children's lives. We are proud of our big, warm, vibrant professional community of early years educators; they are the heart of tiney.

Our Training Offer
tiney offers a fantastic supported training pathway to childminder registration and ongoing support to our registered childminders through our app, continuous CPD, events, community coaching programme, discounts and benefits and much more. To find out more about how to become a childminder visit tiney.co/childminders/new-to-childminding/

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

259 reviews

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No recent history of asking for reviews

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Replied to 75% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(259)

94 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Such an easy app to use

Such an easy app to use, being kept up to date on my daughter’s day makes me fell at ease. I can easily find any information I need or to message my childminder in a matter of minutes.

4 February 2026
Unprompted review
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Reply from tiney

Thank you for your wonderful review and kind words Laura 💛
It means so much to hear that the app helps you feel at ease and stay connected every day 😊📱

Rated 5 out of 5 stars

We are extremely happy with the care…

We are extremely happy with the care our baby receives from Tiney and specially Vani.She is kind, patient, and very attentive to our baby’s needs. From feeding and hygiene to playtime and comfort, she handles everything with great care and love. Our baby feels safe and happy around her, which gives us a lot of peace of mind as parents. Her dedication, cleanliness, and gentle nature truly make a difference. We are very grateful to have such a trustworthy and caring person looking after our boy (Reyaansh).

29 January 2026
Unprompted review
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Reply from tiney

Thank you so much for sharing this Rabin ✨
We’re really happy to hear how settled and supported your little one is, and that you feel reassured as parents 💙. Vani will be thrilled to hear this, it really means a lot. 😊

Rated 4 out of 5 stars

Tiney provides a high-quality and…

Tiney provides a high-quality and in-depth training experience. The training process is outstanding, with concepts explained clearly and thoroughly, making them easy to understand. The programme also offers additional knowledge that enhances overall understanding and professional development.

24 January 2026
Unprompted review
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Reply from tiney

Thank you so much for taking the time to leave such a kind review Shazia 💛 So glad you had a positive experience with our training and that it’s supported you in building your skills and confidence. It means a lot to know its making a difference, and we’re so pleased to have you as part of the tiney community.

Rated 5 out of 5 stars

I am very happy with tiney .

I am very happy with tiney .
Samina Rehman is one of the best person i have ever met in my life. She is very cooperative,calm,adjustable and polite.She handle my baby girl like her own baby.
I am working women and i never have any worry about my baby when i am at work.
I will definitely recommend tiney.Thanks.

23 January 2026
Unprompted review
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Reply from tiney

Thank you so much for sharing this feedback Nisha! 💛
We’re thrilled to hear how much peace of mind you have knowing your daughter is in such caring hands and your recommendation means the world to us ✨ .

Rated 5 out of 5 stars

Tiney has been fantastic since the day…

Tiney has been fantastic since the day I started. Always there when I need them. Make everything so easy and enjoyable. My parents love the app and its simple to use.

14 January 2026
Unprompted review
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Reply from tiney

Thank you so much for your kind words Ashlegh! We're thrilled to hear that tiney has made things easy and enjoyable for you and your parents 💛😊 We're always here whenever you need us!

Rated 5 out of 5 stars

Very reliable and straightforward

Very reliable and straightforward. When we have problems they always sort it out straight away.

5 January 2026
Unprompted review
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Reply from tiney

Thank you aMAEzing TVL. We’re really glad to hear you’ve had such a positive experience and that we’ve been able to help quickly when needed. We really appreciate you taking the time to leave a review 💛✨

Rated 3 out of 5 stars

Not user freindly

Parents perspective - no option fot invoice , bank transfer or ability to us tax free childcsre moneys when joining tiney and cannot sign contrsct u til made this payment

Have asled tiney to provide but they claim they do not have a bank account which seems odd ? Obvisouly is a lie but worries me whatelse would they lie about jist to get your card details

In conversation with tiney uodste review based on outcome

My childminder contacted tiney and convinced them to waiver the fee - dates are difficult to get on the app , first invoice was qrong but they repsond quickly to the. Hildminder so i think is a good service for the childminder side

16 December 2025
Unprompted review
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Reply from tiney

Hi Georgia,

Thanks for your feedback!

I'm sorry to hear about your experience. I've spoken to the team to better understand what happened.

To pay for childcare, tiney childminders accept payments via invoices to their tiney wallet, and all of the government payment schemes you’ve mentioned are fully supported 💛

We do have an enrolment admin fee (covering the cost of onboarding your family to the tiney app and platform) that we can currently only accept card payments for. That's why in this case we waived the fee, as you mentioned to the team you didn't have a card and so couldn't pay in this way.

We use stripe (a global payments platform with the highest security) for safe and secure card transactions and do not store card details.

Based on your feedback, we will look into accepting payments for the guardian enrolment fee via bank transfer and other methods.

If you’d like to discuss this in more detail, please email community@tiney.co, and we’ll be happy to look into this further.

Rated 5 out of 5 stars

Tiney always go above and beyond

Tiney always go above and beyond to support me, my families and my business. I am truly grateful to them as I am able to continue with my passion and live my dream job. Tiney encourages independent growth and opportunities to rise to your full potential. I am proud to be an 'Outstanding in education' Tiney childminder.

9 December 2025
Unprompted review
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Reply from tiney

Thank you so much for sharing this Sherrella, it means a lot to us. We love seeing you thrive in your setting and we’re proud to support you as you grow your amazing tiney business. Keep shining! 🌟

Rated 5 out of 5 stars

Clean and welcoming environment

Clean and welcoming environment. Joy is such an amazing child minder.

5 December 2025
Unprompted review
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Reply from tiney

Thank you, Nelly! So lovely to hear this about Joy and her warm, welcoming environment 😊

Rated 5 out of 5 stars

Very informative training

Very informative training

3 December 2025
Unprompted review
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Reply from tiney

Thank you so much Onome, we’re really glad you found the training informative! 😊

Rated 1 out of 5 stars

Extremely disappointed with Taney's safeguarding, complaint handling, and overall professionalism.

Update to my review:

Two-critical questions remain unanswered.
1. Why was my son kept on the provider's register for weeks after the childcare arrangements had ended and after a safeguarding complaint had been filled? 2. Why was Early Years Funding claimed for weeks after arrangements had formally ended.

While I appreciate that an unannounced visit took place, the investigation response still did not address the detailed examples I provided. A single one-hour visit cannot realistically validate or invalidate weeks of documented concerns.

I hope Tiney will reflect on this feedback and consider strengthening both their safeguarding and transparency for parents. However, based on my experience, tiney is not an organisation I trust, and I would never place my child again with any of their providers.

My child attended a Tiney-registered setting, and we experienced a series of serious concerns relating to care, hygiene, communication, and emotional wellbeing. When I raised these concerns formally with Tiney, the investigation was extremely superficial. Despite detailed evidence and a very long list of issues, their “assessment” consisted of a single visit and a short conversation with the childminder - after which everything was declared “unsubstantiated”.

As a parent, this leaves me with absolutely no confidence that safeguarding issues are being taken seriously or investigated with the depth they require. It gave the strong impression that the priority was protecting the provider rather than protecting children.

Tiney refunded the fees I had paid, which quietly acknowledged the seriousness of the situation, but their written conclusion completely downplayed the concerns. The inconsistency between these two actions is deeply troubling.

Another major issue is the lack of proper oversight of provider records. Even after childcare arrangements ended, my child continued to be marked as “absent” on the childminder’s register. This raises obvious questions about record-keeping and potential misuse of funded hours.

In my experience, Tiney’s complaints process is not fit for purpose. It is bureaucratic, dismissive, and leaves parents with no meaningful support when concerns involve a provider registered under agency. Parents considering Tiney should be aware that if they ever need real safeguarding support or a thorough investigation, they may not receive it.

I would urge all parents to do extremely careful due diligence before trusting their childcare arrangements to Tiney. I expected a professional, child-focused agency; what I experienced felt more like a provider-protection service that a safeguarding body.

31 October 2025
Unprompted review
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Reply from tiney

Thank you for your feedback. I'm Viktoria, the COO of tiney. I’ve carried out a thorough investigation of all the points you raised with the teams involved.

Upon receiving your email, we conducted an unannounced visit to the childminder’s setting. This is our standard approach when concerns are raised, and it mirrors exactly what Ofsted or another regulator would do in the same situation.

As you know, Ofsted inspected tiney last year and praised our safeguarding and quality assurance: https://www.tiney.co/blog/tiney-receives-highest-ofsted-inspection-report-grading-again-in-our-2024/

Following the concerns you raised, two senior members of the tiney team (our Head of Safeguarding, who has 30+ years of early years experience and is a former childminder, and a member of the Safeguarding Team who is a social worker with 20 years’ experience) visited the childminder in question.

This was an unannounced visit, meaning we arrived at the childminder’s premises without notifying them beforehand. The childminder had no opportunity to prepare or influence our investigation.

We observed the childminder’s interactions with the children for approximately an hour, specifically focusing on the concerns you highlighted. We found that the childminder’s relationships with children, hygiene practices, communication with children and parents, and educational approach were all fully in line with our high standards and with EYFS regulation.

Following this visit, we replied to your complaint to confirm that the visit had taken place and that we did not find evidence supporting the concerns raised.

I reviewed that response, and you are right that it did not include a detailed overview of the specific findings. I can see how this may have come across as dismissive, and I apologise - this was not our intention. We should have shared those detailed findings, and I will work with the team to ensure we improve this going forward.

The fee was refunded by the childminder as a gesture of goodwill. Because the payment was made through Tax-Free Childcare, we processed the refund, but it was the childminder’s decision. We should have been clear that this does not imply any admission of fault by either the childminder or tiney.

You were also right to point out an error in record-keeping. The day after you alerted us, we corrected this in the system.

When a funded contract ends, we receive guidance from the local authority (either directly or through their communications with the childminder) to ensure any remaining funding is used correctly. We digitised attendance record-keeping in our app so our team and parents can quickly identify and review any inconsistencies.

Overall, we invest heavily in both our team and our technology to ensure every tiney childminder meets the highest standards. I’m sorry that your experience wasn’t positive, but I stand firm that our Safeguarding Team acted swiftly and comprehensively in response to the concerns you raised. We could have done better in our written communication with you, and in ensuring that the terminated enrolment was reflected immediately in the system, and I will make sure we learn from this and improve both areas.

Rated 5 out of 5 stars

We are happyy🥰

Im really happy with our childminder Blerina❤️
My son really loves her and he is really enjoying there, im glad we found her💕 she always let me know about everything 💕💕

20 November 2025
Unprompted review
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Reply from tiney

This makes us so happy Joana! 🥰
We’re so glad your little one loves being with Blerina.
Thank you for sharing this, it means a lot 💕

Rated 1 out of 5 stars

Do not trust Tiney! They put my child in danger

Do not trust! Tiney put my child in danger.

If I could give Tiney minus stars I would. The most awful experience, I will never ever use a Tiney childminder or any other childminder for matter.

They put my child on danger, by not ensuring the childminder was properly checked. There was a non DBS checked male that had access to the children, and there were other incidents that they failed to disclose.

Our childminder was suddenly suspended because our 'children were at risk and had to be collected immediately. They offered help with finding alternatives childcare, but when I asked for help, they ignored the request! And left us indefinitely with no childcare.

They took 2 months to undergo an investigation before filing a report.

This is a makeshift organisation that doesn't control the quality of care provided. Our child is now at a professional nursery and the difference in care and development is immeasurable.

Stay away from Tiney and Tiney childminders. Unfortunately, the childminder [Petite Nursery] has since got to set.themselves up independently, they should be struck off.

22 April 2025
Unprompted review
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Reply from tiney

Hi there, the childminders were suspended as a precautionary measure while an investigation took place to ensure that children are kept safe at all times. Due to the safeguarding nature we cannot disclose further details about this particular matter, however all processes were followed in line with childminder agency legislation and tiney's internal policies and procedures. We always ensure that any relevant information is shared with other registering bodies for them to consider if an application to register a setting is made elsewhere.

Rated 5 out of 5 stars

My grandchild's child minder parveen…

My grandchild's child minder parveen arif is An absolute blessing! My grandson settled in so well and was comfortable it made me feel at ease especially when he had a smile on his little face when I said “say bye ms parveen and will see you again tomorrow “

17 November 2025
Unprompted review
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Reply from tiney

That’s such a lovely message Noor. We're so glad your grandson has settled so well and already loves his tiney childminder, Parveen. His little smile says everything! 🌟

Rated 5 out of 5 stars

My son feel at home

My son feels at home. At first i was so worried that he might not find it fun being away from me but my thinking was wrong. He so much love Nabeela Sodiq’s Nursery. Miss keep up with the good work. Thanks for caring for our worlds. 🙏❤️

5 November 2025
Unprompted review
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Reply from tiney

Omolara Grace it is so lovely to hear this 🌟 We're so glad your little one feels right at home and that Nabeela’s doing an amazing job creating such a warm, caring space 💛

Rated 5 out of 5 stars

Kids Island tiney home Inara Romanova

I couldn’t recommend my childminder Kids Island tiney home enough! My child absolutely loves spending time there. The ladies are incredibly caring, creative and always come up with new, engaging activities every day. The children are wonderfully looked after and get to experience so many fun and educational things in such a warm, friendly environment.

Everything is always spotless and perfectly adapted to the children’s needs. Thanks to them, it’s much easier for me to handle the moments of separation, knowing that my child is safe, happy and truly enjoying their time.

I also really appreciate the Tiney app- it keeps me updated with everything that’s happening throughout the day, so I always have all the information I need and feel connected to my child’s day.

I’m so grateful for the amazing care they provide- choosing this childminder was truly one of the best decisions I’ve ever made for my child.

29 March 2025
Unprompted review
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Reply from tiney

Thank you so much for your lovely message, Aleksandra! 🥰 We’re so happy to hear how much you and your little one love your tiney home. It’s wonderful to know they feel safe, cared for and excited to learn and play each day 🌈💖

We’re also glad the tiney app helps you feel connected and reassured while they’re having fun 📱✨ This means such a lot and thank you for being a part of the tiney community.

Rated 5 out of 5 stars

Childminder is very warm and welcoming

Childminder is very warm and welcoming. My child was happy and did arts and crafts. There were also a lot of toys to play with. Highly recommend.

20 October 2025
Unprompted review
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Reply from tiney

Thank you so much for your lovely words, Maria! 🌟 We’re so happy to hear your little one had such a great time. It sounds like a fun and creative day 🎨🧸

Rated 5 out of 5 stars

Leona

My son started to leona’s tiney child minder last week She is amazing lady she doing well because my son settled there he playing well. He started new learning things so I am very happy now I don’t worry about my son now thank you so much
Loga

15 October 2025
Unprompted review
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Reply from tiney

Thank you so much for your lovely words, Loga 💛
We’re so happy to hear your son has settled in so well with Leona! It’s wonderful to know he’s happy, learning, and thriving in her tiney home.

Rated 5 out of 5 stars

Tiney provides excellent resources

Tiney provides excellent resources, training, and ongoing support, ensuring that childminders feel confident and well-supported in their roles. The communication is always prompt and helpful, and the sense of community within the network is a genuine strength.

11 October 2025
Unprompted review
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Reply from tiney

Thank you so much for your lovely feedback Abi! 💛 We’re so glad to hear you’re finding our resources, training, and support helpful. Building confidence and community is exactly what tiney is all about 🌟We are lucky to have you as part of the community too 🥰

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