tiney Reviews 

259
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated and caring childminders who create safe, fun, and engaging learning environments for the children. Parents are particularly impressed by how quickly little ones settle in and how professional the staff remains. People also highlight the user-friendly mobile app and the helpful support team that make daily communication smooth. Some reviewers were not happy with the administrative support, noting issues with the complaints process and organizational handling. A few other people also felt that communication could be improved and assistance was lacking during unexpected situations.

What people talk about most

Staff

Customers report overwhelmingly positive experiences with staff, describing them as exceptionally caring,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how smooth and straightforward the... See more

Service

Consumers find service to be positive, highlighting exceptional experiences with supportive childminders and... See more

Customer service

Users describe positive interactions with customer_service, highlighting exceptional guidance and... See more

Application

Reviewers highlight positive aspects of the app, describing it as an informative, user-friendly tool that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jo at Tiney Bears Tiney Home is the most fantastic childminder! Every day she goes above and beyond to create the most enriching experience for the children. Her home setting has an abundan... See more

Company replied

Rated 5 out of 5 stars

Amina is absolutely amazing. I would highly recommend her. She has made it so easy for my son to settle In. She does really good things with him, like different parks, children’s centre and loads o... See more

Company replied

Rated 5 out of 5 stars

My grandchild's child minder parveen arif is An absolute blessing! My grandson settled in so well and was comfortable it made me feel at ease especially when he had a smile on his little face when I s... See more

Company replied

Rated 5 out of 5 stars

We are extremely happy with the care our baby receives from Tiney and specially Vani.She is kind, patient, and very attentive to our baby’s needs. From feeding and hygiene to playtime and comfort, sh... See more

Company replied


Company details

  1. Childcare Agency
  2. Childminder
  3. Career and Education Provider

About tiney

Written by the company

Who are tiney?
At tiney our mission is to enable affordable childcare for parents, high quality early education for children and amazing careers for childminders.

We are the UK's largest registered childminder agency, responsible for quality assuring and working alongside our community of fully registered childminders.

There are now over 1500 tiney homes open or coming soon around the country, run by childminders from a wide range of backgrounds but all united by a mission to change children's lives. We are proud of our big, warm, vibrant professional community of early years educators; they are the heart of tiney.

Our Training Offer
tiney offers a fantastic supported training pathway to childminder registration and ongoing support to our registered childminders through our app, continuous CPD, events, community coaching programme, discounts and benefits and much more. To find out more about how to become a childminder visit tiney.co/childminders/new-to-childminding/

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

259 reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(259)

94 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Making Memories

We enrolled our son with Michelle at Making memories at the end of the summer last year- Michelle was extremely patient from the start- our son was very clingy towards his mum but with some guidance from Michelle he soon became well ajusted and now he absolutely loves going to his child minders! Michelle routinely takes the children out and completes a wide range of activities during the day with them all- I could not recommend her enough!

15 April 2026
Unprompted review
tiney logo

Reply from tiney

Thank you so much for sharing this Elliott 💜

It’s lovely to hear how well your son has settled and how much he enjoys his time with Michelle 🥰 It’s great to hear he’s loving all the different outings and activities too 🎨🌳✨

Rated 5 out of 5 stars

So far my experience with tiney has…

So far my experience with tiney has been amazing. Great training, when I needed help my emails were answered within 24hrs, my mentor Katie is so supportive and always there if I need help. Now I am fully registered the support keeps on coming with others too. I would recommend tiney to anyone who is wanting to start in childminding. The 12% is worth it with all the support you receive x

7 April 2026
Unprompted review
tiney logo

Reply from tiney

Jade it is lovely to know how much you’ve valued the support from Katie and the team 💛

Also fantastic to hear you feel the membership fee is worth all the guidance, resources, and support it provides 🙌 Your recommendation means a lot and we’re lucky to have you as part of the tiney community 💜🌟

Rated 5 out of 5 stars

Starting at 14 months old with tiney blessing Montessori

My baby started at about 14 months old at blessing Montessori in Dudley and i’ve been really happy with the experience.
From the very beginning, the onboarding process was smooth, reassuring and the learning environment is very impressive which made the transition feel so much easier for her. She’s always looking forward to going back to nursery everyday.

Since the past few months she has grown so much in confidence and independence. We’ve also noticed a big boost in her language development, which has been amazing to see. It’s clear that a lot of thought and attention to detail goes into how the children are cared for, and that really put my minds at ease.

Overall, we feel really lucky to have found a place where our child feels safe, happy, and supported to thrive.

7 April 2026
Unprompted review
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Reply from tiney

Thank you so much for sharing your experience Vincent! 🌼

We’re thrilled to hear your little one is growing in confidence and enjoying every day at Blessing Montessori. It’s wonderful to know her tiney setting is supporting her so well and giving you peace of mind 🌟💚

Rated 5 out of 5 stars

An excellent childminder

I really love the environment my baby is, this child minder is exceptional, she's excellent about everything which i will recommend every parent to work with her. Am now relieved working with her.

7 April 2026
Unprompted review
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Reply from tiney

Thank you so much Agnes 💛

We’re thrilled to hear your little one is happy and it means a lot to know you’d recommend her to other parents 🙌✨

Rated 5 out of 5 stars

I registered with Tiney this…

I registered with Tiney this April,2026, and their support has been amazing from day one. Throughout training and beyond, they’ve always been patient with my many questions and incredibly helpful with training, assessment, and anything I need. I’m really proud to be part of such a supportive community

5 April 2026
Unprompted review
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Reply from tiney

So happy to hear you’ve felt so supported from day one N tahir 🌟

It’s great that the training, assessments, and guidance have been helpful, and we love having you as part of our community 💜

Rated 5 out of 5 stars

I found tiney to be very competent and…

I found tiney to be very competent and proactive in processing all the paperwork. My advisor Carla has been amazing, responsive and helpful at all times, she has always been prompt in answering my queries and friendly. The pre registration call and visit were both so positive and both Annabelle and Angela me feel completely at ease.
The training with tiney is excellent and easy to achieve in your own time.

27 March 2026
Unprompted review
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Reply from tiney

So lovely to hear about your experience Julie💛

We’re really glad Carla has been such a great support, and that Annabelle and Angela helped you feel at ease from the start 😊

Amazing to hear the training has worked well around your schedule too, that flexibility is exactly what we aim for ✨

Rated 5 out of 5 stars

From Nursery Manager to Registered Childminder, Amazing Support!

I started with tiney on 19th December and received my registration certificate by 23rd March, such a smooth and well-supported process.

I was a nursery manager looking for a career change. Although I originally planned for September, tiney supported me in fast-tracking my journey and getting registered by March.

The training and webinars were excellent, even with my experience, they were great refreshers. I especially found the recorded sessions helpful and listened to them like podcasts during pre-registration.

My pre-registration and pre-visit calls were with Carla, who was thorough, supportive, and really put me at ease, especially before my inspection.

I couldn’t recommend tiney enough. I’m so excited to begin my journey! Thank you, Carla, for all your support! 💙

23 March 2026
Unprompted review
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Reply from tiney

This is so lovely to read Jodie, thank you for sharing 💜

We’re really glad you felt supported throughout as it’s exactly what we aim for.

I’ll make sure your kind words are passed on to Carla, she’ll be so pleased to hear this 😊

Wishing you the best as you get started, its such an exciting next chapter! ✨

Rated 5 out of 5 stars

Proud to be part of the Tiney community

I’ve registered with tiney as a childminder in December last year. They’ve been really supportive throughout my training, and after that. they never got tired of the plenty questions I had and still have till date. Whenever I have a request with billing, contracts, or anything else they are always very helpful to assist me, and/or explain things to me. I’m proud to be part of this community!

24 March 2026
Unprompted review
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Reply from tiney

Thank you so much for your kind words Zsuzsa 💜

We’re really glad you’ve felt supported 😊 and we’re always here whenever you need us. So proud to have you in the tiney community 💫

Rated 5 out of 5 stars

Couldn't recommend it more

We were thinking If it's worth paying all the extra fees compared with registration directly with Ofsted . But so far I am beyond impressed with the platform, they make everything sooo so easy. Everything moved in the same time, compared with Ofsted where you need to wait for something one thing to move on to the next thing, and you don't have any idea how long it's actually to take.
Loved all the trainings, the way the theory assesment is done, how supportive the assessor was when she came for the home visit.
I've recently registered, and so far, I couldn't recommend it more.
Worth every penny - And if you add up all the trainings, fees, insurance, etc it might not be a big difference at the end of the month .

21 March 2026
Unprompted review
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Reply from tiney

Olivia we are so glad you took the leap with tiney too! and even happier to hear it’s been worth it 💜

Making things simple, supportive and fast-moving is exactly what we aim for, so this is amazing to hear! 🙌

It’s lovely you see the value in everything tiney provides within your membership too. We are lucky to have you as a member if the tiney community.

Rated 5 out of 5 stars

Brilliant childminding agency

I have been trading with tiney for just over 2 years now and honestly can't fault them. I feel really supported as a Childminder and in what can usually be quite an isolating job, tiney makes it feel the complete opposite. I love the community tiney have created and I always feel completely in the loop regarding any changes we need to know about (e.g eyfs/mtd etc)
I'm generally quite anxious and an overthinker but every time I've ever had any interaction with a tiney team member - whether that be through messages and phone calls or webinar and the QA visits - i always come away from them feeling calmer, positive and even more passionate for the job!

13 March 2026
Unprompted review
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Reply from tiney

This means so much to us Kirstie. Thank you for being such a valued part of the tiney community 💜

We’re so glad you feel supported and never alone in your journey wow! that’s exactly what we’re here for. Hearing that you leave every interaction feeling calmer and more confident is everything 🥹✨

Rated 1 out of 5 stars

I am extremely disappointed with the…

UPDATE: I made a formal complaint as they advised to do so- and they have said they will be de registering me due to this formal complaint! Vile.

I am extremely disappointed with the shocking service I’ve received from this childminding agency. From start to finish, the experience has been stressful, unprofessional, and completely unreliable. I regret bothering to register as a childminder.

Communication has been appalling. Messages and go unanswered for days, despite their promise to messages being returned in a couple of hours, phone calls aren’t returned, and when you finally do get through to someone, you’re given vague answers or told someone else will “get back to you” — “forwarding to a different team” which rarely happens. As a childminder, you need reassurance and clarity, not constant chasing.

On multiple occasions, I’ve been told one thing and a parent another. No team knows anything about the other, it’s a MESS. I was left scrambling for answers because the agency failed to properly coordinate their own staff, on more than one occasion. There was no apology, no accountability, just excuses. And their fees.

The lack of organisation is deeply concerning. Paperwork was mishandled, important information had to be repeated several times, and it often felt like nobody actually knew what was going on. If they did know what was going on they didn’t understand anything you asked. When you’re trusting someone with peoples children, this level of incompetence is simply unacceptable.
Illegally suspended me for a week on false grounds.

I would strongly advise other parents and childminders to think very carefully before using this agency. Childcare should provide peace of mind — this has been the complete opposite. Absolutely shocking service.

3 March 2026
Unprompted review
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Reply from tiney

Hi Ritchie, I’m Viktoria, the COO at tiney and I’ve gone through the data on your suspension and team interactions to fully understand the situation.

Firstly, we stand firmly behind our decision to suspend the operation of your setting. Our Safeguarding team, led by Sarah Silver MBE, exists to make sure we keep children safe at all times and act based on the legal and regulatory responsibility Ofsted and the Department of Education entrusted in us as an Ofsted registered agency. We act swiftly to address situations where we identify safeguarding concerns, and this was one of those situations. It’s never a decision we take lightly, and I understand this has an impact on your business, but we have to put children first.

Secondly, in checking our communication with you, I can see in the last 12 weeks - the avg response time to your queries was 17 mins, and almost all responses have been same day replies (with next day replies when out of hours). For example the most recent missed call from you was Feb 11th, at 3.12PM and was called back at 3.17PM.

You are right that we are here to provide support, tools and community so that childminders can offer outstanding education and childcare, with peace of mind on regulation, professional development and business admin. Myself and the team are always working to improve our operations, taking learnings from customer feedback. However in this case I think we met the standard of service we aim to deliver.

Rated 5 out of 5 stars

Excellent Experience and Caring Environment

I am very satisfied with the kindergarten I chose for my child. From the very first days, my child adapted remarkably well and feels comfortable and happy in this environment.
The staff is attentive and professional, and the educator is kind, patient, and truly dedicated. My child enjoys attending every day.
I highly recommend this kindergarten to any parent looking for a safe and supportive environment.

1 March 2026
Unprompted review
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Reply from tiney

Thank you so much for your kind words 💛

We’re incredibly grateful for your trust and recommendation. It means a lot to know that your experience has been such a positive one, and we’re proud to support you and your family on this journey Ecaterina.

Rated 5 out of 5 stars

Exceptional

Exceptional, signposted me from just simple conversation. Very helpful and very prompt in response.

20 February 2026
Unprompted review
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Reply from tiney

Thank you so much for your lovely feedback Lucky 🌟

We’re so pleased you found the support helpful and timely.

Rated 4 out of 5 stars

Am very grateful to meet tiney Home as…

Am very grateful to meet tiney Home as my family, am happy the way they take care of my daughter and help her and me thanks for all that 💝🙏....

11 February 2026
Unprompted review
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Reply from tiney

Thank you for your kind message Mary 🙂

We’re so pleased your tiney childminder supports your child and helps provide a safe environment where they feel happy and well cared for.

Rated 5 out of 5 stars

Anna Mancari is the best Childminder we…

Anna Mancari is the best Childminder we could ever get. The way she looks after our child and nurtures them it’s the bestest thing. Thanks a lot, Anna 🤗

23 February 2026
Unprompted review
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Reply from tiney

Thank you so much for your lovely feedback for Anna 🤗

We’re really glad to hear your child is receiving such wonderful care and support. It means a great deal to know they are happy and thriving.

Rated 5 out of 5 stars

The tiney team always there to help…

The tiney team always there to help lead your journey

23 February 2026
Unprompted review
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Reply from tiney

It truly means a lot to hear that you’ve felt supported throughout your journey Nizet. We’re always here for you and cheering you on every step of the way 🌟🙌

Rated 5 out of 5 stars

Nothing but amazing

Nothing but amazing , supportive , efficient and every single person I have dealt with has been fantastic. I’m really happy to have joined Tiney. From the moment I signed up to now I have been supported with everything thank you

18 February 2026
Unprompted review
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Reply from tiney

Hey Lyndsey, so glad to have you as part of tiney. Hearing that you’ve felt well supported throughout your journey really matters to us, and I’ll be sure to share your feedback with the wider team. Thank you for taking the time to leave this wonderful feedback 💛

Rated 1 out of 5 stars

Absolutely appalled at the way I have…

Absolutely appalled at the way I have been treated by Tiney. Absolutely no support whatsoever during suspension. They haven’t listened to me and have outright lied twice in their decision letters to suspend and then cancel my registration. Despite knowing I’m pregnant, they have done nothing but cause me stress with no communication as to what was happening. They have behaved like robots and do not have any sympathy of feelings for their childminders. I would not recommend them to anyone who wants to keep their mental health in a good place. Thanks Tiney, the way you have handled this situation has sent me into depression during my second trimester.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing agency ⭐️⭐️⭐️⭐️⭐️

I have been working with Tiney for almost two years. As a childminder, I am very happy with the support and help provided by our agency. I also really like the app — it helps me share information about the child with parents in a professional, clear, and timely way. Parents can see what their child is doing throughout the day.

I truly enjoy working in partnership with our agency.
Tatyana

6 February 2026
Unprompted review
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Reply from tiney

Thank you so much, Tatyana, for your kind words and continued trust 💛✨ We are so lucky to have you as a member of the tiney community and truly value working alongside you.

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