Horrific! They trade under Bastion Insurance and Oxford insurance as well as tinhat insurance. They should be charged with fraud and criminal activity!!! AVOID!!!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Would have given a 5 star review except a computer error meant that my daughter’s phone and tablet insurance wasn't renewed at the end of last year which meant the policy didn't roll over. However, M... See more
Company replied
Complete and utter con artists! Do NOT INSURE with them. I lost my phone on the 15th October and 4 months later I still don't have a replacement phone. Despite paying my insurance for 2 years and... See more
Company replied
Quick and easy to sign up to a policy. Unfortunately after having my phone less than a month, my screen was broken 🙁found claiming, simple, straight forward and all contact was friendly, helpful and... See more
Company replied
Company details
Written by the company
At tinhat™ we believe that the best mobile phone insurance shouldn't just be affordable - it should also give you the confidence that should the worst happen you'll get a repair or replacement with no nasty surprises.
Contact info
Oxford Road, OX4 2ER, Oxford, United Kingdom
- 01865 818 923
- sales@tinhat.co.uk
- tinhat.co.uk
2.9
Average
177 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good service
Very good service, extremely fast getting back to me and sorting my new policy thank you Mohammed khan!
16 February 2023
Unprompted review
Reply from tinhat™ Mobile Insurance
Thank you for the amazing 5 star review.We look forward to providing you a good and fast service again.
Tinhat Team
Very efficient
Very efficient , organised and polite and updated my policy to my new phone. Also made me realise I needed to add another phone. Very good pricing too.
15 February 2023
Unprompted review
Reply from tinhat™ Mobile Insurance
Hi Angela,
Thank you for your 5 star review. We appreciate your kind words. We look forward to speaking to you soon.
Tinhat Team
When I email tinhat
When I email tinhat, they have been efficient on amending my insurance and pay dates. They reply very promptly.
7 February 2023
Unprompted review
Reply from tinhat™ Mobile Insurance
Hi
Thank you for your 4 star review.
We really appreciate you leaving us with positive feedback.
The Tinhat Team
Absolutely appalling
Absolutely appalling service! Impossible to speak with someone! I've been without a phone for 3 months! Every automated email response says they will get back to you within 15 working days - they don't! Deliberately sending us round in circles to obtain fictitious documents/information just to avoid paying out!!! Avoid at all costs!!!
******UPDATE*****
Tinhat have responded to my Google review providing a phone number which doesn't get answered and an email address still telling me to wait a further 7 WORKING DAYS! I've been without a phone since October! We're rapidly approaching February, I'm not sure anyone at your company is working ANY DAYS!
*****UPDATE*****
It's Monday 6th February. I still don't have a phone. I've still not physically spoken to anyone as the phone never gets answered!! I got an email saying something about 're opening my case!!! I've no idea why it would need to be reopened as it should NEVER have been closed considering I've had no contact or resolution!! This company is honestly the worst I've ever had the misfortune of dealing with! They just ignore and ignore and hope that you give up and go away - all the while collecting their monthly premium. Absolutely disgusting.
31 October 2022
Unprompted review
Have used tinhat to ensure my sons…
Have used tinhat to ensure my sons phone for a few years. Fortunately I havent had to call on them, so cannot comment on that side of their performance, however have always found them quick responding, proffesional and helpful. Cancelled policy today as cover no longer required and again dealt with quickly and efficiently by Avtar.
23 January 2023
Unprompted review
Reply from tinhat™ Mobile Insurance
Hi
Thank you for leaving a 5 star review.
I am glad your enquiry was dealt with quickly and efficiently.
The Tinhat Team
Excellent service
I have been using Tinhat for the past 2 years. No problems at all. Highly recommended for peace of mind. Just contacted Avtar to change the policy for my daughters new phone which he processed swiftly with no drama making the service very easy to use. Thank you Avtar!!
29 December 2022
Unprompted review
Reply from tinhat™ Mobile Insurance
Hi
Thank you for the 5 star feedback.
We really appreciate you taking the time to leave us a review today.
Thanks The Tinhat Team
The fast response I have had and the…
The fast response I have had and the easy way to fix my issue was perfect for me
28 November 2022
Unprompted review
Reply from tinhat™ Mobile Insurance
Hi
Thank you for the 5-star feedback.
We appreciate you taking the time to leave us a review.
Thanks The Tinhat Team
Do not insure with tin hat
Do not insure with tin hat. You will be ringing them time and time again with them trying to fob you off. Wasted so much time on the phone with them I could of just bought a new one. I had everything they needed and they just kept trying to tell me I wasn't insured on my headphone for a headphone policy madness. Did get there in the end but WOW CON REALLY
19 August 2022
Unprompted review
Reply from tinhat™ Mobile Insurance
Hi
Thank you for leaving your feedback, apologies for any inconvenience caused whilst making a claim.
I have passed on your feedback to the relevant team who will contact you shortly.
The Tinhat Team.
Very helpful
Sent an email with regards to changing the phone i wanted to ensure. Received an email back straight away from Mohammed Khan who was really helpful and changed the item I wanted to insure as soon as he had the details. Very fast response and great customer service. Thankyou
27 October 2022
Unprompted review
Reply from tinhat™ Mobile Insurance
HI Katie,
Thank you for your positive feedback, we appreciate your 5 star review and look forward to assisting you again.
Tinhat Team
Quick and polite response to my…
I got a quick and polite response to my email. My policy was amended in the way that I wished with zero fuss. Thank you.
25 October 2022
Unprompted review
Reply from tinhat™ Mobile Insurance
Hi,
Thank you for your 5 Star review. We look forward to providing you a great experience again.
Tinhat Team
Avtar sorted my insurance quickly and…
Avtar sorted my insurance quickly and efficiently, I would recommend
14 October 2022
Unprompted review
Reply from tinhat™ Mobile Insurance
Hi
Thank you for the 5-star review.
We appreciate your feedback.
The Tinhat Team
Muhammed sorted my policy so my new…
Mohammed sorted my policy so my new phone was covered. Very fast response and sorted promptly
Thankyou
5 October 2022
Unprompted review
Reply from tinhat™ Mobile Insurance
Hi Becky,
Thank you for your 5 star review. We appreciate your kind words and look forward to assisting you again.
Tinhat Team
Excellent company with first class…
Excellent company with first class customer service
28 September 2022
Unprompted review
Reply from tinhat™ Mobile Insurance
Hi
Thanks for the 5 Star feedback we really appreciate it.
The Tinhat Team
Mohammed was great help
Mohammed was great help!
Thank you very much
15 September 2022
Unprompted review
Reply from tinhat™ Mobile Insurance
Thank you for your 5 star review. We appreciate your kind words and feedback and look forward to providing you a great experience again.
Tinhat Team
Communication has been horrendous
Communication has been horrendous. I have sent email after email for a response and decision on our claim. Not even the courtesy of a reply. I will be phoning tomorrow for answers....lets just hope I dont have to be on hold for 45 minutes like the last time I had to call!! Shocking customer service.
16 August 2022
Unprompted review
Reply from tinhat™ Mobile Insurance
Hi
Thank you for leaving your feedback, apologies for any inconvenience caused whilst making a claim.
Please can you email us your policy number at Sales@tinhat.co.uk or call our office on 01865818923 so we can investigate this further and pass on your feedback to the relevant team who will contact you .
Tinhat Team.
Very helpful
18 July 2022
Unprompted review
Reply from tinhat™ Mobile Insurance
Hi
Thank you for your 5 star review.
We appreciate your feedback and we are glad we could help you regarding your Tinhat policy.
The Tinhat Team
Policy renewal
I contacted Tinhat and spoke to Mohammed. My auto renewal had been declined due to replacement credit card. Mohammed dealt with it quickly and efficiently and updated my renewal. Well done.
16 May 2022
Unprompted review
Reply from tinhat™ Mobile Insurance
Hi Paul,
Thank you for your 5 star review. We appreciate your kind words and look forward to providing you a quick and efficient service again.
Tinhat Team
Great and fast service from Mohammed
Great and fast service from Mohammed - he helped me to move my policy from my old phone to new very quickly and efficiently, with no extra premium! Thanks for the help and quick action.
I also like how Tinhat let you insure refurbished phones, as other companies don't let you do this. Also the worldwide cover is great!
Thanks Mohammed
1 April 2022
Unprompted review
Reply from tinhat™ Mobile Insurance
Thank you for your 5 star review we appreciate your kind words and complements and look forward to providing you a quick and efficient service again.
Tinhat Team
Great customer service from Avtar..very…
Great customer service from Avtar..very professional and fast 👏
23 March 2022
Unprompted review
Reply from tinhat™ Mobile Insurance
Hi
Thank you for your 5 star feedback.
We really appreciate your review and will continue to offer great customer service.
Thanks The Tinhat Team
I’ve been with Tinhat for years and can…
I’ve been with Tinhat for years and can honestly say they have been a breeze to deal with. Easy to change and update details. Brilliant and quick customer service.
18 March 2022
Unprompted review
Reply from tinhat™ Mobile Insurance
Hi
Thank you for your 5 star review.
We really appreciate your feedback and I am glad we could help offer you quick customer service.
Thanks The Tinhat Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.