Tixel Reviews 5,634

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its user-friendliness, highlighting the ease of navigation and the straightforward process for both buying and selling tickets. Many people appreciate the efficiency of the service, noting quick sales and prompt payments, often received sooner than expected. The overall experience is frequently described as seamless, secure, and intuitive, making it a preferred choice for many. However, some customers also noted occasional issues, such as difficulties listing certain types of tickets or confusion with auto-purchase notifications. A few people experienced delays in receiving funds or tickets, and in rare cases, dissatisfaction arose from a perceived lack of intervention from the platform when dealing with unresponsive sellers.

What people talk about most

User experience

Customers had positive experiences with user experience. Many reviewers found the platform easy to navigate,... See more

Website

Reviewers mention positive feedback about the website, often highlighting its ease of use and navigation.... See more

Payment

Reviewers highlight positive aspects of payment, noting safe, secure, and smooth transactions. Many consumers... See more

Order

Consumers find the ordering process to be positive, especially when selling tickets. Many reviewers praise... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the service as fast,... See more

Based on these reviews

Rated 5 out of 5 stars

Due to unforseen circumstances, a friend of mine couldn't attend a show I had bought tickets for. I managed to sell the now extra ticket through Tixel. The process was very easy, didnt take long befor... See more

Rated 5 out of 5 stars

First time user here!!! was super impressed with navigating the site. Tixel kept in contact and guided through the process. Super quick sale as concert was 2 days away, sold within 5 mins of posting.... See more

Rated 5 out of 5 stars

I was a bit wary as I’d never used Tixel before but have now sold and purchased tickets via Tixel and it was seamless. Just remember to turn off your auto purchase once you buy tickets if you still ha... See more

Rated 5 out of 5 stars

Really easy to set yourself up to purchase tickets automatically if they become available. Think it’s a fair way to do ticket resale and I managed to get a face value ticket for a gig I was desperate... See more


Company details

  1. Event ticket seller
  2. Event technology service
  3. Online marketplace

About Tixel

Written by the company

At Tixel, we’re on a mission to connect more fans with the live events they love. Our fan-first marketplace makes ticket buying and selling safe, simple, and fair; working to eliminate scams and inflated prices.

Event organisers, promoters, and artists benefit from powerful tools that provide visibility into real-time demand and after-market trends, creating a seamless ticketing experience for everyone involved.

Backed by trust and transparency, we’re reshaping the live event industry—one unforgettable experience at a time.

DISCOVER TIXEL

Our Buyer Guarantee

The flexibility you crave with the protection you need

At Tixel, we’ve got your back with our Buyer Guarantee 🎟️💯.

Here’s how we keep things stress-free:

✅ Your tickets will arrive in time for the event.

✅ They’ll get you through the gates without a hitch.

✅ They’ll be exactly what you ordered.

If we can’t deliver on any of these promises, we’ll make it right with a full refund.

Because live events should be all about the good vibes, not the ticket drama. 🙌


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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Replied to 93% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Thanks Tixel!

Tixel has been great on multiple occasions for me and has not let me down. The website is easy to use, and it's just amazing for getting tickets desperately at the last minute. I would definitely recommend.

22 April 2026
Unprompted review
Rated 4 out of 5 stars

upload individual tickets …

It was just that I needed to know I could upload ALL pdf ticket to only choose one for sales. I went and separated them manually only to realise Itxel platform cna do that for me
I havent used it frequently so its often a case of pratice makes perfect

22 April 2026
Rated 5 out of 5 stars

Great

Great, easy interface, reseller was super helpful, and worked seamlessly at tje venue

21 April 2026
Rated 1 out of 5 stars

Absurd and useless platform that forces…

Absurd and useless platform that forces you to sell tickets at a loss because they don’t acknowledge the huge numbers of fees and hide a extra charges you’re forced to pay when you purchase a ticket these days. Means you’re screwed when trying to resell on their platform. Absolute scam.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Tixel is the best

I have been buying tickets using TIXEL since 2022 and have always had the best experience using this service.

Definitely worth it if you miss out on tickets or want to find better tickets at cheaper prices.

20 April 2026
Rated 5 out of 5 stars

Auto pay

Setting up the autopay feature and getting a ticket unexpectedly the day of the concert is such an exhilarating experience, can not recommend tixel enough to my friends

12 April 2026
Rated 5 out of 5 stars

Easy to use and a hassle-free

Tixel was easy to use and a hassle- free way of buying concert tickets. I will definitely use Tixel again in the future.
The price was good, the transaction was easy, and there was no risk when buying the ticket.

18 April 2026

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