TMO - The Motoring Organisation Reviews 355

excellent service over the phone. very clear information provided and helpful. thanks

Simple admin, options and great prices delivered by this company. I would highly recommend.

I used TMO for the first time and, I’ll be honest, I was a bit sceptical at first. However, they’ve been incredibly positive from start to finish and really went out of their way to resolve the issue and organise payment for the warranty work.

A special mention to Luke, he was amazing. Polite, professional, and made me feel at ease straight away. Excellent service all round. Highly recommend!

Luke absolutely when above and beyond for me. Well recommended

I would never trust this company. I'd recommend no one takes out warranty with them as they refuse to payout when they should do.

23/04/2026 - continued after TMO response......absolutely disagree with your response and not disclosing all the facts. My timing belt was adjudged to be well worn despite being no where need the recommended mileage to have it changed. You even said yourselves that there was an issue with the timing belts on my particular make of car, but you still gave me a warranty despite this and did not pay out when I needed it. Surely a timing belt being worn thousands and thousands of miles before it should have been changed is not right, and in your own words you said there was a known issue with that particular model and year of car. Also you say you booked the car in to be inspected, it took you long enough to find a garage...... Please explain to everyone who is reading this why this was the case??? I know why as you told me, I'm sure you won't even admit it.

My experience was awful, and to get a reminder recently to renew my warranty angered me that much I told TMO to wipe all my contact details from their database. I never want any dealings with this company again and I would not wish anyone else to experience what I did with them.

Claim handled quickly and professionally, very pleased, thank you .

The experience was a little confusing for me as all communication I had regarding the vechile was with the dealer then I got the call fron TMO which seemed out the blue. Now thankfully for me between the dealer and TMO I didn't have any costs but I felt that given the car was within the first 28 days I didn't need to be involved it should have just been resolved and returned to me.

They have since called and taken the feedback on board so hopefully a couple of tweaks to future customers

Tim was very helpful.
He clearly explained all the options.
He also answered all my questions and helped me with the insurance planning.
His customer care was great.
Voted to respond to the customer needs.

Rachel was excellent. She dealt with my claim really quickly, kept me informed and made things really clear for me :)

Considering and understanding agents. Easy claim process.

Handled everything well with my policy luke was helpful on the phone.

Was no rush.went through everything n explai2wned it all propper.and it was good.car warrenty king

Siobhan helped me with my warranty today and made it a clear and easy process

Mollie was so pleasant to talk to and very helpful, just the sort of person you need when asking for information. Keep up the good work.

Not worth going to this warranty company. Complete and utter waste of time. Complete scam. They do not help, they are extremely difficult to work with. I brought a car and my turbo had died, the customer service contact department took way to long to answer, useless people on the phone. Gave all the correct information, the garage gave the same information. The manager said no not acceptable, despite customer service saying yes all good. Do not go to this company , if i could give them minus stars I would. They are a waste of space.

I'm editing this as i'm making it clearer. On the phone we agreed that it was okay with the garage I selected. I even asked which garage I should go to for them before I found a garage, tmo said to me they dont select garages, I have to find my own garage that will work with tmo. Which is impossible to do. Most garages dont work with warranty companies. The garage I found said they dont do warranty (but i needed my car fixed asap) however I asked for all the evidence, which was given to the tmo team. They disregarded it, even though I was within the first 90 days (when the car had broke down and claim was put in via warranty). So the negative review still stands. I did everything they required despite what they say. It makes no sense. Avoid at all costs. Even if you have a brand new car good luck, avoid tmo at all costs.

Great service and telephone manner from Siobhan

I cant recommend TMO enough, it is always stressful when things go wrong but Charlotte, who helped me today, was very helpful and talked me through exactly what was happening, next steps and answered all my questions, making sure i was comfortable with the action taken and put my mind at ease. Thank you Charlotte for all of your help!!!

The service was exceptionally prompt and effective; thank you.

Good communication, nice, personable manner, and explained everything clearly.