TNT UK  Reviews 

If they didn’t always say delivery will be done before 5 hours ago on there app I might be more forgiving of the delays. It’s not like the system even thinks the package is out for delivery it’s still in a depot at the other side of the country but yet some how the system is insisting they will somehow break time and space to get it to me. But they never do.

I am waiting for a package delivery that was sent on 25 September. Two parts of three turned up but the third has been stuck in TNT depot for two weeks. Everyday I contact them and they tell me "it's been escalated" but still no delivery. TNT please do the decent thing and deliver my package. I am a small business and you are adversely affecting me.

I'm having a nightmare dealing with these clowns! Ordered wine from Portugal, on the 29th of September. Needed it for this weekend, 11th/12th/13th. The shipment was due to be delivered on he 9th of October. On the 10th of October I contacted the wine company. They then get FedEx to call me. I wasn't able to take the call. A voicemail was left. I followed the instructions to pay the customs duties. Now the fun part starts. TNT issued the reference number, so I tried that number to pay. It doesn't work on the FedEx site. Nobody has a clue on the telephone how to resolve the issue. I'm now in a position where the consignment is stuck in a bonded warehouse in Dartford. I paid the costs to have the wine delivered. I will be charged again for the 5 boxes to be sent back to Portugal!!!! Had a small gathering at ours, so had to go and buy wine for the occasion!
Do not use these clowns TNT/FEDEX

Ordered a Car Part from Ebay , the part was in Estonia.
The Part arrived at Castle Donnington Thursday October 3rd , this Depot is 90 minutes from my home. Today is Thursday October 10th and still no Parcel. Communication is non existent and I am actually thinking of Driving up there to pick t up as the Car can not Operate without this Part.
Absolutely useless, incompetent , terrible Bad Service, someone needs to get the Sack for this.

Standards are definitely slipping after they got bought by FedEx. Over a week for a payment to clear their finance team and we are on stop because of this, with no notice or contact from them.

One star is too good for these cowboys. If could leave zero stars I would.
I have been waiting almost a week for my shipment because the driver can’t follow delivery instructions and leave in a safe place as I’m in work. They lie, saying they have left me a message to contact them which simply isn’t true. More lies as I have been told twice that the customer services will ring me, again, no call. There is no phone number to ring and the only way to speak with someone is via a snidy online chat service, where the agents pay you lip service and offer false apologies for any delay and inconvenience. I was then given assurances that my parcel would be re delivered yesterday so I came home from work early, waited in all afternoon, yet still no sign of it. The agent on the chat late last night then told me the driver will not be returning to my area, meaning I waited in all afternoon for nothing. I have now had to take the day off work today, losing money in the process, waiting for this parcel, only to be told by another agent on the chat service that there’s no sign of my shipment meaning this has left me in financial deficit, causing nothing but anger and frustration in the process. Do not use these cowboys. You will ultimately regret it.

Absolutely useless. They might as well get taken over by Evri the service and drivers are that bad. Driver parked no where near vehicle gate, rang intercom on vehicle gate then walked to his van and drove off. Stated no one was at home because he didnt want to deliver this large box. Im now held hostage in my own house awaiting a redelivery where he can do it again. If the item is not delivered today Rimmers music is going to lose a £2000 order so they wont be happy with TNT either.

I cannot write in a small space how bad this company are. Uncontactable unless you apply for a chat box. They give you shipment numbers that then don’t recognise. They fail to deliver vital goods on time that working people are depending on to earn a living. They lie on their tracking details about reasons for not delivering. They abandon a vital delivery at 4pm for ‘time restraint reasons’ then fail to deliver 3 days after. It’s as if TNT are run by a bunch of uncaring lying amateurs. Particularly at their Leyland depot. Use TNT and regret it.

Told me parcel would arrive before 6pm, so took the day off to wait for it. Never arrived, contacted customer service who told me it was delayed by 3 days and were then rude to me. Joke of a business, don't give them your custom.

Absolutely crap !!! I have had a piano due to arrive. I received 2 out of 3 packages from TNT from the same music store and the 3d package -the piano didn’t come. Apparently it was with an other driver! But that bloody driver never turned up, however he said he did - the time stated was also interesting as I was working in the hall with the main door opened so zero chance he came!I called and online chatted the tnt service about 15 times and they had done the same crap over again!!! Piano vanished and apparently the driver was by the door and I were not in. Utter rubbish ! They stole the piano and never turned up. The horrible delivery company !!!

One star is too generous for this useless lying courier company waited four days for them to pick up boxes to be sent to the USA, and the excuses vary but were all lies. “Insufficient packaging” wrong! boxes have been packed and ready for a week “I didn’t know it was 7 boxes” wrong! it says clearly on the order. “No labels on boxes” wrong! labels have been on boxes since first day the lying driver didn’t show, I have a picture to prove it.

AWFUL, AWFUL service. A delivery of tiles was originally due on 3rd September then 4th or 5th then the package got lost (there was a TNT tracking number but nothing at all appearing on it) and I was told 11th. And then the supplier sent a new one because TNT couldn't find the original one at all and I was told 17th Sept by 7pm and that is what all the tracking said...I could see it get through customs on 16th but then it seemed to go round in circles for a while. On evening of the 17th it still didn't arrive. The supplier were chasing and chasing TNT. I was told it would be delivered on 18th, then "definitely by 6pm on 19th". It eventually arrived today - with a few tiles broken. My boss is furious with me because I've now asked to work from home on 7 separate days to be in for this delivery. My bathroom refurb is delayed. Barely an apology from TNT customer service - 'delays just happen'. And to top it all off, when it arrived they tried to tell me I couldn't check for damage and physically tried to stop me checking them. They wanted me to sign for it without checking it. The driver eventually put me on the phone to his boss who was really rude. I checked the tiles anyway and glad I did because there was some damage.

Clowns.

Due to collect a car part from my car dealer to be refurbed. The customer service adviser was on the phone when they arrived. They weren't prepared to wait and waited barely a couple of minutes then just left without a word.

The delay (they will return tomorrow to collect, apparently) means I will be without my car this weekend.

Fuming and will never knowingly use these people again.

Supposed to have something sent to me by work , nothing expensive but it'll be a long time before we can get a replacement.

This was supposed to be a signed for delivery. It was marked as delivered and signed for. TNT did not deliver it to me. They claim it was signed by someone with my fairly uncommon first name.

No-one came to my house. I was home all day. I've checked with all my neighbours and none of them have it either. So they either tnt stole it or delivered it somewhere so wrong that it's not in any reasonable location near where I live

If I could give 0 I would. I’ve been trying to organise a package delivery for over 2 weeks. TNT did not provide me any direct tracking so I have to go through the supplier. They keep giving me a day and then not delivering on that day. 1 attempt was made but I was only notified after 9am on the day and I had already travelled to the office, if I had known sooner I could have worked from home. I was then informed they would redeliver on Monday (yesterday) waited in all day and no attempt made. Today informed by supplier that it was delivered back to them. I really have no idea why any company would use TNT for years whenever I’ve had TNT be a courier for a package I’ve had nothing but issues. People always say Evri are bad but at least with them I get my deliveries and on time as well. I will have to start boycotting companies using TNT and warning people of this courier in future, I’d honestly rather buy a more expensive product then go through the hassle TNT cause

The worst courier company ever. Lost packages, false information, none of the packages arrived on time. Avoid this company as much as possible

Item scheduled for delivery 5th.
Arrived at local depot overnight 5th/6th
Scheduled for delivery 6th
Time constraint prevented delivery. Delivery at first opportunity
Scheduled Delivery for 9th
Time constraint prevented delivery. Delivery at first opportunity
Scheduled delivery 10th
Time constraint prevented delivery. Delivery at first opportunity
Today is day 6 of the goods sitting in the local depot.
Customer Service is a robot that throws you off after a couple of minutes, Chat service will launch an investigation to report back after 24 hours. Meanwhile, I have no more capacity for patience. Just do what you exist to do and deliver the goods!

Sign on the window says don't leave if I'm not in. The box was about 1m X 1m and heavy but the courier somehow got it over a 7ft gate and dropped it in to the garden. came home to find it soaked!
What sort of person would do that?

A very large box containing a bike ( value: GBP 1500) and other materials was left unattended in the hallway of my building. We have 100 flats with continuous foot traffic, making it a very transient area. The delivery person rang my bell and simply said "delivery." I was expecting them to bring the parcel to my flat . There is a lift in the building, but this unprofessional individual left the expensive item unattended in the hallway. I couldn't carry it by myself, it was chunky and heavy so I had to reach out to my neighbours for help to bring the box to my flat. This situation is unbelievable and has caused me a lot of stress. Additionally, the box arrived in a deteriorated condition

TNT is the worst courier company, although calling them a courier company is an exaggeration because courier companies deliver packages and they do not, there is no contact with them, the package has already been delayed for 4 days, no information when it will be delivered, the phone number provided on the website does not work, this company is a SCAM