I based my purchase on many of the reviews. The sizing information included in the reviews was way off. There is no way that someone who weight 140 pounds could wear a small or size 8. This vest is... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The website and confirmation email I received when my order arrived, had no place on the site with info on how to return the item. However, after emailing them, they kindly sent me what I needed to... See more
Company replied
Striped review: given the price, I expect the stripes to perfectly align on the seams and not be mismatched. The construction is a bit sloppy and not the most professional. Besides that, great t-shirt... See more
Company replied
The order arrived quickly, but all three dresses I ordered are ONLY designed for super tall models. Returning.
Company replied
Company details
Contact info
1052 Potomac St NW, Washington, United States
- 1 (888) 501-8101
- info@tnuck.com
- tnuck.com
3.0
Average
146 reviews
Replied to 85% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This bag was not like the size in…
This bag was not like the size in picture! Micro mini bag!! Bag itself is nice, wish it was bigger.
13 March 2026
Unprompted review
Reply from Tuckernuck
Hi Lisa, Thank you for your feedback! We appreciate you letting us know. We’re glad to hear you liked the bag, but we’re sorry it wasn’t the size you expected. Please reach out to our CX team directly and they’ll be happy to help you with returning the item free of charge.
Great
Love Tuckernuck from service, delivery and the products they have
13 March 2026
Unprompted review
Terrible packing
The skirt arrived in a flat package, all wrinkled. Terrible workmanship. The top ruffle isn’t even, shorter on one side. It’s definitely going back. Not sure if I’ll reorder and try again because I was so excited about getting it.
12 March 2026
Unprompted review
Reply from Tuckernuck
Hi there, Thank you for taking the time to share your feedback—we really appreciate you reaching out. We’re very sorry to hear about the condition your skirt arrived in! This certainly isn’t the standard we aim for, and it appears to be a one-off situation.
We’d love the opportunity to make this right and would be more than happy to send you an expedited replacement. Please reach out to our Customer Experience team directly so we can assist with the next steps.
We appreciate you bringing this to our attention and look forward to resolving this for you!
Beautiful dress
Beautiful dress. Exceeded my expectations. Will be perfect to dress up or dress down.
12 March 2026
Unprompted review
I paid for expedited shipping but the…
I paid for expedited shipping but the package came 3 days later. Too late for me to wear to an event last night. I would love a refund but am not hopeful that I will be accommodated
10 March 2026
Unprompted review
Reply from Tuckernuck
Hi Dorothy! Thank you for reaching out. I am so sorry to hear your expedited order arrived later than expected. Please know that this is not typical for our shipping timelines. We completely understand how frustrating that can be and would love the opportunity to make it right.
Please reach out to our Customer Experience team directly and we would be happy to refund the shipping fee as well as help you set up a return. We cannot apologize enough and look forward to speaking with you soon!
I received someone’s return
I received someone’s return. It has an odor to it of perfume or lotion and the bag it was put in (inside the outer protective bag) was open. Very disappointed.
11 March 2026
Unprompted review
Reply from Tuckernuck
Hi there,
Thank you for bringing this to our attention. We’re so sorry to hear that your item arrived damaged—that’s certainly not the experience we want for our customers!
Our Customer Experience team would be happy to help make this right. If you reach out to them directly, they can assist with sending an expedited replacement or arranging a full refund.
Please know that this is not typical of our products, and we truly apologize for the inconvenience. We appreciate you letting us know and look forward to resolving this for you as quickly as possible!
Understated elegance and so comfortable
My first order had issues, which the rep resolved immediately. I suggest ordering a size down, especially if you're a petite because the sweater runs long and large. I ended up with a medium because I like a roomy fit. Fabric is soft and luxurious. I'll get alot of mileage out of this classic.
11 March 2026
Unprompted review
Love it
Love it! Nice, substantial fabric and seams. It fits perfectly snug, as it should. Love it!
11 March 2026
Unprompted review
Fast and gread communication
Great products delivered fast and with great communication
11 March 2026
Unprompted review
Buh-bye, Tuckernuck!
A dress was lovely but absolutely enormous. They refused to allow me to return. Why lose a customer with a return policy that no other company has? There are so many alternatives.
4 March 2026
Unprompted review
Reply from Tuckernuck
Hi there,
Thank you for reaching out. My name is Alex, and I’m the Lead of the Customer Experience Team at Tuckernuck. I’m sorry to hear that your dress arrived larger than expected, and we appreciate you taking the time to share your feedback.
Please note that we accept returns on eligible items within our 21-day return window. However, we’re unable to process returns for merchandise that was purchased as final sale. We appreciate your understanding of this policy.
If your dress was not marked as final sale, please feel free to reach out to our Customer Experience team directly—they’ll be more than happy to assist you with the next steps.
I purchased the brown suede boots
I purchased the brown suede boots. Returned immediately on February 17, 2026 due to sizing. March 4 still no refund. Call and text with bots. Unable to speak to a person. Left messages a few times emailed me finally and said it’s still in transit to the warehouse on March 4.
17 February 2026
Unprompted review
Reply from Tuckernuck
Hi Linda, Thank you for reaching out and brining this to our attention. We are so sorry to hear your refund is taking longer than expected to process. Please feel free to call our Customer Experience Team (888-501-8101) directly and we would be happy to check on this for you. We appreciate your continued patience and look forward to getting this refund processed soon!
Customer service is terrible.
Customer service is terrible.
If you call you get a robot. And it just repeats the same thing over and over with no help with your issue.
If you ask for a person they are always busy and the robot tells you to text.
I have not gotten any response from my text.
Once I canceled my order as Miss.Robot said I could with an e-mail. Nope, hour later, lol I got a text… it’s ready to ship!
So someone knows I’m having a problem, but they ignored me.
DO NOT DEAL WITH THIS COMPANY
I Wish read all the bad reviews before I ordered.
They are not doing the 2 day shipping that I am paying for, It will be returned when it gets here too late.
I will update on the returns process which I understand from reviews are not good.
I wish I could text or phone and talk to a human, this maybe could have been resolved if they had any type of customer service.
16 February 2026
Unprompted review
Reply from Tuckernuck
Hi Cindy, my name is Alex and I am the Lead of our Customer Experience Team. I sincerely apologize for your experience and appreciate you reaching out. The level of service you described is not representative of our standards, and we understand your frustration. We would appreciate the opportunity to address this directly. Please email our Customer Experience team (customerservice@tnuck.com) and request a phone call, and a representative will reach out to you promptly. We look forward to resolving this for you.
Kept receipt of return
Kept receipt of return. Still no refund or response. 3 weeks. use caution
26 January 2026
Unprompted review
Reply from Tuckernuck
Hi Nancy, We’re very sorry to hear about this experience — that is certainly not the standard we strive for. Timely refunds and clear communication are extremely important to us, and we understand how frustrating this can be.
We would truly appreciate the opportunity to look into this for you right away. Please reach out directly to our Customer Experience team (customerservice@tnuck.com.) so we can review the status of your refund and ensure this is resolved as quickly as possible. We look forward to assisting you and making this right.
All curated photos higher prices disappointed in quality quality
Terrible quality. Price doesn't match quality. Lower prices or improve quality. Will never shop here again.
18 December 2025
Unprompted review
Reply from Tuckernuck
We’re very sorry to hear that you were disappointed with the quality of your recent purchase. Providing pieces that feel special and worth the investment is extremely important to us, and we are so sorry to hear your order did not meet your expectations.
Please feel free to reach out to our Customer Experience team (customerservice@tnuck.com) directly so we can review your order and see how we can make this right. Thank you for taking the time to share your thoughts — we value your feedback and are always working to improve.
About three years ago I ordered…
About three years ago I ordered clothing from Tuckernuck. I war a size Medium and they sent me a dress that was XL. Furthermore the dress I ordered was the maxi version and I was sent the mini version. The other garment sent looked like it had been worn. I sent both back and vowed never to order from them again. I decided to order again when I saw a peplum sweater in black. I ordered the medium. Upon opening the package the sweater looked VERY odd. Let me first note that I am short waisted. A peplum is supposed to hit at the waist and this is the style that was shown on their website. The peplum literally hits just underneath my breast so that it is actually high-waisted. AND it is not fitted at all as shown on the model on the website. Really strange, The sweater brand is Pomander Place. So, do not be fooled by the images for purchase as shown on their website. Each time that I have ordered from this company has been a VERY bad experience. For all of their hype, they simple do not measure to any standards, AND I question their ethics. It has been packaged and is ready to be returned. I am very dissapointed.
11 February 2026
Unprompted review
Reply from Tuckernuck
Hi there, my name is Alex and I am the Lead of the Customer Experience Team at Tuckernuck.
First, we sincerely apologize for the issues you experienced with both your previous order and your recent purchase. Receiving an incorrect size or style — or an item that does not meet expectations — is certainly not the experience we want for any of our customers.
Regarding our Sample Sale merchandise, we want to assure you that all items are new and have not been worn. If you ever receive something that appears otherwise, we absolutely want to investigate that right away. Additionaly, fit can vary depending on individual proportions, but your feedback about the length and silhouette is important, and we will be sure to share it with our product team for review. Clear and accurate representation online is extremely important to us.
If you have not already done so, we encourage you to email our Customer Experience team (customerservice@tnuck.com) directly so we can review your order details and make this right. We would be happy to assist with a return, replacement, or refund and ensure the process is seamless for you. We truly value your feedback and the opportunity to improve!
Impressive Quality and Customer Experience
I recently made an order from Tuckernuck and was blown away by the quality of the items. The sweater I got was cashmere; incredibly soft and the fit was impressive. Cardigans can be challenging from a fit perspective and my Cashmere Riley Cardigan is so flattering and versatile. I also purchased the Mini Gold Drop Hoop Earrings which are chunky yet light enough I can wear them all day. Tuckernuck has made a loyal customer out of me.
23 January 2026
Unprompted review
they are not customer friendly
they are not customer friendly. i will not be ordering from them in the future, just need to spend a credit. have no price adjustment even if the item ordered decreases in price immediately and you have not even received the item. that is poor customer service. sizing is way off on most items so it is definitely 1. buy 2. try on 3. may be good fit or way off even if the same size 4. return or keep. NOT worth the hassle for medium quality items
4 February 2026
Unprompted review
Reply from Tuckernuck
Hi Colleen, thank you for reaching out! A member of our Customer Experience team will be in touch with your directly regarding a price adjustment on your order that is still in transit. We look forward to honoring your request shortly.
Tuckernuck won’t post negative product reviews
I purchased a dress that was impossible to pull on over the shoulders due to a zipper placement design error. There should have been a zip in the back, but there was only a short one under the arm- totally useless for easing it on over the shoulders. The dress cannot be eased over the shoulders at all.
I wrote a review outlining the design issue, as I am certainly not going to be the only one who will not be able to put the dress on due to the design flaw. I submitted a review and confirmed by email address. Guess what? Tuckernuck never posted it. Throttling reviews so that your customers don’t know about potential product issues is incredibly dishonest. I won’t be shopping Tuckernuck again.
29 January 2026
Unprompted review
Reply from Tuckernuck
Hi There! Thank you for reaching out and letting us know you may have received a defective dress. We are so sorry to hear that! Please feel free to reach out to Customer Experience team directly at customerservice@tnuck.com and they would be happy to help with next steps. We appreciate your patience and look forward to hearing from you!
Absolute Scam.
Absolute Scam.
They don't issue refunds even when items don't match the size guide
Customer Support team is really bad. Take hours to respond. They will leave you on hold over an hour.
Safe your money.
23 January 2026
Unprompted review
Reply from Tuckernuck
Hi Siobhan, Thank you for reaching out to our Customer Experience team. We’re very sorry to hear that your final sale purchase from our annual sample sale arrived larger than expected—we understand how frustrating that can be.
We truly appreciate you sharing your feedback and will be sure to pass these details along to our design team for review. If you ever need sizing guidance on non–final sale items, please don’t hesitate to contact our team by phone, email, SMS, or chat—we’re always happy to help!
Beautiful online presentation
The beautiful presentation of their fashions, makes me feel like I am walking through their store. I love the merchandise and have found that orders arrive in a timely manner and have been packed perfectly.
18 August 2025
Unprompted review
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