Tuckernuck Reviews 147

The beautiful presentation of their fashions, makes me feel like I am walking through their store. I love the merchandise and have found that orders arrive in a timely manner and have been packed perfectly.

Absolutely incredible experience. I needed a dress for a wedding and the customer service team helped to expedite shipping. I will always be ordering from Tnuck when I need a new fit!

Purchased a skirt as a gift. The recipient wanted to return it. Tuckernuck refused to let her exchange it for different size even though she had receipt. Instead she had to return it and they credited my card. Why wouldn’t they issue her a credit to assure she bought something from them which she wanted to do. They don’t understand the value of customer service. It’s pretty clear they don’t want repeat business.

Unbelievable experience with the Tuckernuck customer service team! They were so helpful answering my questions about my return and kindly answered all my questions to help get my exchange right and on time!

Such a fabulous way to shop! I love that they have suggestions so you can create a whole outfit and knowing you will be looking your absolute best when you go out!

Customer service team is top shelf.

Their customer service team went above and beyond ensuring my return was seamless and easy when I called them with questions. I don’t usually write reviews, but had such a positive experience!

Fantastic service and always stocked with new up-to-date mens clothing options. I also love their responsive service and positive attitudes.

I ordered two products, which were great, and then a third product in a separate order that was an absolute dud. The cut was wrong and when I complained about the problem, I was told it was final sale. Now I know why the item was marked "Final Sale" - The cut was clearly not correct, and yet they continued to sell the item online. I tried to speak with TNuck multiple times about this but they refused to accept a return. I will not shop with Tnuck again.

I just wanted to exchange for a smaller size. I wear a size 6 and have broad shoulders. I was worried about a small being too small. I wouod need an XS or XXS to wear this top. It's beautiful but simply too big. Be careful ordering as a simple exchange for a Christmas gift is not an option on January 1st.. The sizing seems to be a common challenge from the eeviews zi should have read before purchasing. I was ready to order several items with the exchange. Im disappointed ss the quality is there but I can't order from a company that refuses an exchange.

I ordered two dresses following their sizing chart. One was fine the other one, even though a S size it’s huge. They would not accept a return and refund because it’s a “final sale.” The dress is defective, the sizing chart is completely off and they don’t accept a return! I don’t recommend this business, and I will never buy from them again.

I placed an order for a dress in error and realised within one hour that the size would not fit. I contacted customer service immediately to cancel, before the item had been dispatched or processed.

Despite this, I was told the order could not be cancelled because it was marked as final sale. No discretion was applied, even though the mistake was identified almost immediately and there had been no fulfilment activity.

While I understand final-sale policies, refusing to cancel an erroneous order made within an hour is inflexible and customer-unfriendly. Many retailers will cancel an order prior to dispatch in these circumstances.

This experience has resulted in unnecessary stress and inconvenience, and I would not shop with this company again. I would strongly advise others to be extremely cautious when purchasing, particularly sale items.

I placed two orders with Tuckernuck on separate dates (9/29/25 & 10/6/25) for the same dresses in different sizes. I returned both orders and one was refunded but one order was disputed because I had not heard back from Tuckernuck regarding the status of my refund for over 3 weeks.

When I finally heard from the vendor I cancelled my request for dispute with the bank and Chase rebilled my account and sent the charge back to Tuckernuck on 10/22/25.

It is now more than 75 days since my bank rebilled my account and paid Tuckernuck however (the vendor) is telling me that they never received the charge back from my bank and as a result, despite confirming that they received my return, they are not refunding me my money based on not receiving the money from the bank who confirmed it was sent.

Tuckernuck has BOTH their orginial merchandise and my money - DENYING ME MY REFUND!

Tuckernuck customer service is terrible, you get the run around when trying to get answers and a resolution.

I will NEVER purchase from them again. Buyer beware... awful and very expensive experience!

I’m on hold to speak to someone in customer service. I’ve been holding for 30 minutes. I could hang up and opt to have someone text me in the next 3 hours. Seriously? I’m not available in 3 hours! I’m available now! Tuckernuck needs to do better! Paying top dollar for their clothes and receiving zero customer service is not a winning combination. How do they stay in business?

If there was a zero, that's what I would give them. I wish I read this before buying on their website. I bought stuff from their sample sale, the size guide was TOTALLY off. They sent me 4 dresses that are so big (I'm usually a small) that 2 of me could fit into each item. They are also horribly made. DO NOT BUY FROM TUCKERNUCK. They will not refund me, and I spent about $400 on useless, trashy clothes that were misrepresented online. They say they can't refund me b/c it was the sample sale, but you know what? The CUSTOMER COMES FIRST. AND it took so long to deliver that they missed the event that one of the dresses was for (though I never would have worn it b/c the clothing is horrendous).

I was going to buy a dress and went to see what the reviews said and changed my mind. They seriously think saying that - we are experiencing delays, thank you for your patience and email customer service is a good customer experience response? And the “kindly note” comments ???? 10 days to ship?/ 17 days to receive ? Yikes.

Shipping took two weeks, return was completed with a UPS tracking number confirming delivery of return, yet the Tuckernuck returns portal portal says the return has not been started. Very disappointing and ineffective service, clothing IMO is overpriced and items from the house brands are not well constructed.

I ordered dresses for an upcoming cruise on August 24. As of today (9/9), the order has not even shipped. Inquiries to the company got me a "thanks for your patience". Awful customer service!

I ordered 2 dresses on August 30th. The order is still not tracking, I've reached out via email and attempted to call multiple times. No reply at all. I've ordered things from this company for years but this is most likely the last time.

I'm a loyal Tuckernuck customer, but feel compelled to write a review regarding their customer service to hopefully get some attention. My order never arrived, and I can see through tracking that it was lost in transit. I've tried to reach customer service multiple times by phone and by email, but I'm just sent to a black hole. No confirmation of receiving any of my communication, no follow up, nothing. Do I really need to go through my credit card company in order to get my money back?