I was very happy with the companies prompt replies and overall solutions to my issue. The only thing I would like to say would improve my experience would be to email the same person I did have to ex... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Beverley was so helpful! I reached out to ask about purchasing different flange sizes. Next thing I had a tracking number and some new pieces on the way to me as well as some replacement pieces for my... See more
Company replied
My daughter guzzled down her bottles like she was never fed until we got these teats and they truly work, they slowed her down significantly and she isn’t as irritated and hasn’t thrown up since. Hone... See more
Company replied
I spoke with Jo via the customer care, the responses were very quick and helpful in determining that what I am searching for is no longer available. I use the narrow teat bottles and unfortunately th... See more
Company replied
Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
Units 20-22, 15 Ricketts Road, Mount Waverley, , 3149, Victoria, Australia
- 1800 096 938
- tommeetippee.com/en-au
4.4
Excellent
2k reviews
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Great customer service
I spoke with Kai, their customer service was great I was well informed throughout the duration of the discussion as well as comfortable with asking more questions
7 March 2026
Unprompted review
Reply from Tommee Tippee AU
Hi Sesom,
Thank you for leaving a review of your experience with Kai.
We are very happy to hear how he kept you informed and helped with your queries.
Best wishes,
Tommee Tippee
Easy warranty claim
Had a warranty claim with a gifted unit and the experience was flawless!
Easy troubleshoot, simple replacement and used serial number instead of receipt. Great system and service!
20 January 2026
Reply from Tommee Tippee AU
Hello Cooper,
Thank you so much for the amazing 5 star Trustpilot about your recent interaction with us.
We are so pleased to hear that somebody was able to help you with the issue that you were having with your gifted unit.
We aim to make this as easy as possible especially seeing as people are gifted items and not always provided with a receipt.
Please do contact in again if you need any other guidance or assistance with anything else.
Kindest Regards,
Tommee Tippee.
Helpful customer service 😊
Anthony was extremely helpful and assisted in replacing the product that had faulted. He was kind, polite and the issue was corrected quickly. Thank you 😊
6 March 2026
Unprompted review
Reply from Tommee Tippee AU
Hi Emma,
Thank you very much for your kind feedback. We’re really pleased to hear that Anthony was able to help and resolve the issue for you quickly.
I will be sure to pass your lovely comments on to him. Feedback like this is always greatly appreciated.
Kind regards 😊
Tommee Tippee®
Great easy communication
Great easy communication
We both come to an agreement that will satisfy both party's
Thankyou
5 March 2026
Unprompted review
Reply from Tommee Tippee AU
Hi Duane,
Thank you so much for taking the time to leave you review!
We love to hear that you found communicating with the team easy and that we were able to assist you with your query.
Thank you again, and please do not hesitate to get in touch if you require any further assistance.
Warmest regards,
Tommee Tippee
Quick and simple conversation
Quick and simple conversation, with a great outcome. Have been using Tommee Tippee products for years, and came across an issue with a faulty cap. Thank you Nicholas for being so prompt and helpful in reaching a resolution, and sending a replacement.
5 March 2026
Unprompted review
Reply from Tommee Tippee AU
Hi Marian,
Thank you so much for your review!
We are so happy to hear that your query was handled quickly, and you found the contact simple. We will make sure to pass over your kind words to Nicholas.
Thank you again, and please do not hesitate to get in touch should you require any further assistance.
Kindest regards,
Tommee Tippee
Great Customer Service!
Was having some issues with the bottles I use for my 9mo leaking, reached out to tommee tippee for help and spoke with Nicholas and Lanre who were both lovely and they offered to replace all of the bottles I was having issues with and had an order put through for it almost instantly. Great customer service. 😊
25 February 2026
Unprompted review
Reply from Tommee Tippee AU
Hi Kirsty,
Thank you for taking time to leave your review.
We are always delighted to hear that our Parent-Care Specialists are able to quickly resolve an issue for you and deliver the kind of service we strive for.
We will be sure to pass along your kind words to both Nicholas and Lanre.
Please do not hesitate to get back in touch should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
Great Customer Service
I wrote to customer service as I was seeking information regarding flange inserts for my Tommee Tippee electric breast pump. They immediately sorted out two different sized inserts to be sent out free of charge for me to use. So thankful for such an efficient and easy experience with Tommee Tippee.
21 February 2026
Unprompted review
Reply from Tommee Tippee AU
Hi Rhi,
Thank you so much for your feedback!
It's great to hear that the team were able to assist you in getting the flange sizes you needed so efficiently and with ease.
If there is ever anything we can do to help in the future, please do not hesitate to get in touch.
Warmest regards,
Tommee Tippee
It takes a very long time to pump.
It takes a very long time to pump.
So unsatisfied with my purchase.
Tried all possible causes to resolve it but still unsuccessful.
10 February 2026
Reply from Tommee Tippee AU
Hi Jyothi,
Thank you for taking the time to leave some feedback.
We are terribly sorry to hear that you are experiencing this issue with your Wearable Breast Pump and we understand how frustrating this must be. When it comes to suction on our Breast Pumps, it is important to ensure that you are using the right horn to create a comfortable seal, and that all parts are assembled.
We would love to support you and discuss this further with you, a member of our Parentcare Spacialists has reached out to you via email.
We hope to hear from you,
Tommee TIppee
The customer service was great
The customer service was great, the responses were prompt and my issue was resolved.
Would of been 10/10 if it was the same person who was responding to my emails so I didn’t have to explain my situation multiple times
9 February 2026
Reply from Tommee Tippee AU
Hi Crystal,
Thank you for taking the time to share your experience.
We are pleased to hear that you are satisfied with the service provided to you and that our Parentcare Specialists were happy to support you with your query.
We understand that speaking with multiple agents may be frustrating and we appreciate your feedback on this. While we offer support through the day and night, you may receive a response from a different agent, this ensures you receive a quicker response from us. We are happy to pass your feedback on to our team regarding this.
We appreciate your feedback, and wishing you all the best,
Tommee Tippee
Nicholas & Debbie
Spoke with Nicholas & Debbie, great service- fast, efficient & kind customer service!
18 February 2026
Unprompted review
Reply from Tommee Tippee AU
Hi Emily,
Thank you for taking time to leave your review.
We're always pleased to hear that our Parent-Care Specialists were able to help you in such a quick and empathetic manner and provide the kind of service we strive for.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
Amazing customer service- replacement flange
I needed replacement flanges for my manual pump (totally my fault, for ordering the wrong size) and Izzy pointed me in the right direction to get the measurements right and ordered one for me
Thanks for the support and for a very customer friendly experience
19 February 2026
Unprompted review
Reply from Tommee Tippee AU
Hi Ranj,
Thank you for taking the time to leave a review of your experience with Izzy.
We are so pleased to hear she was able to help you out with getting the right sizes flanges for your pump. We hope they are much more comfortable for you!
Best wishes,
Tommee Tippee
Excellent customer service by Antony
4 February 2026
Reply from Tommee Tippee AU
Hello Leesa,
Thank you for your feedback.
It is wonderful to hear Anthony provided excellent customer service, and we shall pass your feedback on to him.
We greatly appreciate you taking the time to leave your review.
Best Wishes
Tommee Tippee
I was treated with compassion and…
I was treated with compassion and thoughtfulness izzy was lovely im currently having treatment for breast cancer and its hard really hard so to have help was amazing
15 February 2026
Unprompted review
Reply from Tommee Tippee AU
Hi Jody,
Thank you for taking the time to leave a review.
We are delighted to hear how you were treated with upmost compassion and kindness from our Parentcare Specialists and that you have received excellent service. We are pleased to hear that you are satisfied with the service and that you found our team to be helpful in resolving your query. We wish you all the best during this challenging time.
Wishing you all the best,
Tommee Tippee
Nicholas was so helpful
Nicholas was so helpful, I couldn’t find where to get parts for my pump and he ordered them for me!
11 February 2026
Unprompted review
Reply from Tommee Tippee AU
Hi Rhys,
Thank you for taking time to leave your review.
We're always pleased to hear that our Parent-Care Specialists were able to make getting those parts for you easier so you could get back to pumping.
We will be sure to pass along your kind words to Nicholas.
Please do not hesitate to get in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
I had a faulty product and it was…
I had a faulty product and it was actioned and settled with in 2 days of me contacting the company.
29 January 2026
Reply from Tommee Tippee AU
Hi Leora,
Thank you for taking time to leave your review.
We're always delighted to hear our Parent-Care Specialists were able to provide you with such quick service to resolve your issue for you.
Please do not hesitate to get back in contact should you ever need and further assistance.
Warmest Wishes,
Tommee Tippee
Florence was so helpful an resolved our…
Florence was so helpful an resolved our issue instantly. Highly recommend this customer service
9 February 2026
Unprompted review
Reply from Tommee Tippee AU
Hi Kaisarah,
Thank you for taking the time to leave a review of your experience with Florence.
We are very happy to hear she resolved your query so quickly.
Best wishes,
Tommee Tippee
Great customer service
28 January 2026
Reply from Tommee Tippee AU
Hi there,
Thank you for taking the time to share your feedback.
We are thrilled to hear that you have rated us 5 stars and that you found our service provided great, we are so happy to hear how satisfied you are with this experience. We hope you continue to love our products as much as we do!
Warm Wishes,
Tommee Tippee
Thank you to all
Thank you to Larne, Kai, Nicholas, Susie, Jo, Sam, Florence for the ongoing resolution for the tommee tippee sippy cup water bottle for my baby. It means the world to her to recieve this, she was soo happy.
3 February 2026
Unprompted review
Reply from Tommee Tippee AU
Hello NB.
Thank you for taking the time to leave your Feedback.
We are delighted to hear that our Parentcare specialists were able to resolve the issue with your Sippee cup water bottle.
We are so happy to hear how much your little one likes the Sippee Cup.
We will certainly pass your kind words onto the team.
If you require any further assistance, please dont hesitate to reach out to us.
Warm Wishes.
Tommee Tippee.
I needed an adapter for my pump and…
I needed an adapter for my pump and they sent it to me straightaway for free.
20 January 2026
Reply from Tommee Tippee AU
Hi Natália,
Thank you for leaving a positive review of your experience with our parent-care specialists.
We are very happy to hear they were able to get you the part you needed for your Breast Pump.
Best wishes,
Tommee Tippee
Products are good but would buy from other shops in the future
The new bottle teats we got are fine but I was frustrated that they have a limit of 4 per order. This meant I had to do 2 orders and pay for shipping twice. I wouldn't buy direct from Tommee Tippy again, but I still like their products and my baby is happy with the bottles, I will still get their products from other sellers like Kmart or Baby Bunting.
23 December 2025
Reply from Tommee Tippee AU
Hello Tahlia.
Thank you for taking the time to leave your review.
We are delighted to hear you are happy with the new bottle teats and you and your little one like the bottles.
We are very sorry that the order is limited to 4 items and you had to place 2 orders. We will certainly be passing your feedback on regarding this matter so this is something that our team can look into for the future.
If you require any assistance, please dont hesitate to reach out to us.
Warm wishes.
Tommee Tippee.
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