We had a small hiccup with one of our new cups, there was a staining issue. Called customer support & within minutes got an email to replace the damaged cup. This was by far the easiest, quickest, & m... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I emailed with multiple agents over the course of a couple of days regarding a new straw cup that wasn’t working correctly. They were able to figure out why the cup wasn’t working and although they no... See more
Company replied
I emailed about a product I could not find, a parent specialist emailed back within 24 hours. After getting the information they needed from me, I got another email in less than 24 hours that the prod... See more
Company replied
that's what every customer service should be : top notch, fast to reply, very comprehensive and fully dedicated. We had an issue with one of our bottles and it has been taken care of within a few days... See more
Company replied
Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
11th Floor, 1010 Washington Boulevard, Stamford,, 06901, Connecticut, United States
- +1 877 248 6922
- tommeetippee.com/en-us
4.8
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Above and beyond great experience
Anna, Thomas, Antony, & Beverley were beyond helpful. Daycare kept losing my bottle caps until I had none left. I contacted customer service to inquire if I could purchase the caps so I could apply my baby's name on the new ones. To my very much surprise,OMG they sent me a few ones for free without giving me a hassle. One less thing to worry about as a busy mom.
6 October 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Evelyn,
Thank you for your feedback. We are delighted that you had a great experience with our Parent Care Specialists, and that we were able to exceed your expectations.
We will be sure to pass your feedback on to Anna, Thomas, Antony and Beverley - and hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Found a quick fix!
I wrote in with the chat bot about an issue with a particular cup and received immediate help from Martin on the customer service team. Service was friendly and quick! Amazing customer support!
26 October 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Veronica,
Thank you for taking the time to leave a review of your experience with Martin.
It's wonderful to hear how friendly and quick the support he offered was regarding the cups you have!
Best wishes,
Tommee Tippee
Easy to work with!
Nicholas, Martin and Cienna were very helpful and got me where I needed to go. They went above and beyond with helping me and informing me on product knowledge! They respond so fast as well!
23 October 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Natalie,
Thank you for taking the time to leave a review of your experience with Nickolas, Martin and Cienna.
We are so pleased to hear how helpful and informative everyone was when assisting with your query!
Best wishes,
Tommee Tippee
Simple resolution to a broken gasket
Simple resolution to a broken gasket. Great customer service by Thomas.
26 October 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Neal,
Thank you truly for your feedback, it is greatly appreciated. We are extremely happy to hear that you had a great experience with Thomas and that he resolved your query quickly and efficiently..
Hopefully you continue to use our products in the future.
Best Wishes
Tommee Tippee
Good customer service.
26 October 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Rachelle,
Thank you for providing us with your feedback.
We are pleased to hear that you received good customer service hope you continue to use Tommee Tippee in the future.
All the best,
Tommee Tippee
I emailed about a product I could not…
I emailed about a product I could not find, a parent specialist emailed back within 24 hours. After getting the information they needed from me, I got another email in less than 24 hours that the products were on the way. I needed new valves for our favorite cups and could not find them to purchase. Exceptional customer service from Florence. Kind, easy, and efficient.
23 October 2026
Unprompted review
Reply from Tommee Tippee North America
Thank you for your feedback.
We are very pleased to hear that Florence was able to resolve your issue for you and are happy to hear that you had a fantastic customer service experience with her.
We will be sure to pass your feedback on to Florence.
Best Wishes
Tommee Tippee
Reply from Tommee Tippee North America
Hi Zaynah,
Thank you truly for your feedback, it is greatly appreciated.
We are extremely happy to hear that you love our products, and we hope you continue to use them in the future.
Best Wishes
Tommee Tippee
great customer service
I emailed with multiple agents over the course of a couple of days regarding a new straw cup that wasn’t working correctly. They were able to figure out why the cup wasn’t working and although they no longer had that exact cup in stock, they sent out a different straw cup to replace it with. I love brands that stand behind their products and their customer service truly was exceptional.
15 October 2026
Unprompted review
Reply from Tommee Tippee North America
Thank you very much for taking the time to leave such lovely feedback Taylor.
We are very pleased to hear that despite speaking with multiple advisors, each one you spoke with gave exceptional service in trying to support you.
Hopefully you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
We Love This Brand!
We had a small hiccup with one of our new cups, there was a staining issue. Called customer support & within minutes got an email to replace the damaged cup. This was by far the easiest, quickest, & most kind customer support I’ve ever dealt with. This company really does care about their customers & quality of work. Our autistic son will only drink from these cups, so it’s very important to us to have these on hand at all times. I’m very happy to know we support a company that cares about their customers & treats them well when problems arise. We absolutely love Tommee Tippee cups!!
21 October 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Foster,
Thank you for your feedback.
We are delighted to hear that our Parent Care Specialists were able to assist you with your query and sent you out a replacement cup.
We understand this must be a challenge for you trying to find the perfect cup for your little one, especially with him being autistic and that he will only take to a certain type of cup. We are glad that we had this type of cup available.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Amazing customer service
Susie was very quick with a response and was so generous in making sure we were taken care of and that I received the product I needed. Amazing customer service.
21 October 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Brenna,
Thank you truly for your feedback, it is very much appreciated. It's great to hear that you were well taken care of by Susie - and we will be sure to pass on your comments about the amazing service you received.
We hope you continue to use our products in the future.
All the best,
Tommee Tippee
Excellent Customer Service
After my daughter damaged her sippy cups, I reached out to Tommee Tippee customer service. Martin and Izzy were extremely helpful, professional, and timely with their responses.
20 October 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Joseph,
Thank you for taking the time to leave a review of your experience with Martin and Izzy.
It's wonderful to hear how professional and timely they were when helping out with some sippy cups for your daughter.
Best wishes,
Tomee Tippee
Very generous company and all the…
Very generous company and all the Parent Care Specialists (Harry and Izzy) have been vey patient and helpful. Shout-out to Parent Care Specialists Kelly, Diego, Debbie and Antony who have also been helpful in the past as I was searching for replacement straws for my Tommee Tippee bottles.
19 October 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Christina,
Thank you very much for your feedback and kind words.
We are very pleased to hear that all the Parentcare specialists you have spoken to have been helpful, patient and provided a positive experience for you.
We will be sure to make Harry, Izzy, Antony, Debbie, Diego and Kelly aware of your comments and hope that you continue to have great experiences in the future.
All the best,
Tommee Tippee
They were extremely accommodating and…
They were extremely accommodating and helpful when I reached out. They also responded very quickly within less than 12 hours of me requesting help which I think is awesome.
16 October 2026
Unprompted review
Reply from Tommee Tippee North America
Hello Margie,
Thank you so much for taking the time to leave this lovely 5 stat Trustpilot Review.
We are very please to hear that you found the service fast and the Parentcare Specialist very accommodating, and you were responded to within 12 hours, and you received the help you needed.
If you need anything else please do so again.
Kindest Regards.
Tommee Tippee.
The inner valve from a sippy cup was…
The inner valve from a sippy cup was missing from a retail store purchase and I don’t notice til later when I opened it. Nicholas in customer service was quick to identify a resolution and I was off on my merry way. Soon the replacement part will arrive and it will be good as new. Thanks!!
15 October 2026
Unprompted review
Reply from Tommee Tippee North America
Hello Farrah,
Thank you for taking the time to leave a review, it is very much appreciated.
We are so happy to hear Nicholas was quickly identify and resolve your issue for you.
We hope you continue to use our products in the future.
Best wishes,
Tommee Tippee.
Tayla and nick was the best.they have…
Tayla and nick was the best.they have resolved my concern with total kindness.a big thumbs up for u both
13 October 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Syeda,
Thank you for taking the time to leave a review of your experience with Tayla and Nick.
We are so pleased to hear how they offered kindness when resolving your query with you.
Best wishes,
Tommee Tippee
Jo was friendly
Jo was friendly, quick to respond, and very helpful. She followed up with an email as she said she would and she was quite a treat.
13 October 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Dave,
Thank you for taking the time to leave a review of your experience with Jo.
It's wonderful to hear how friendly and efficient she was when helping out with your query and getting everything resolved with you.
Best wishes,
Tommee Tippee
Customer Service at its finest
Customer Service at its finest! Nick, Beverly and Thomas were great and efficient in helping me get replacement parts for my baby’s water cup! 10/10 recommend
12 October 2026
Unprompted review
Reply from Tommee Tippee North America
Hi,
Thank you for taking the time to leave a review of your experience with Nick, Beverley and Thomas.
It's great to hear how efficient they all were when helping with you get the replacement parts you needed for your little one's cup.
Best wishes,
Tommee Tippee
Great customer service
Throughly impressed with the customer service : efficient, responsive and understanding.
8 October 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Sara,
Thank you for taking the time to leave a review of your experience with our Parent-care Specialists.
It's wonderful to hear how efficient, responsive and understanding everyone was.
Best wishes,
Tommee Tippee
Great Customer Service
Quick to respond and very knowledgeable. Went above and beyond!
7 October 2026
Unprompted review
Reply from Tommee Tippee North America
Hi,
Thank you for taking the time to share your feedback with us.
We are delighted to hear that our Parentcare Specialists were quick to respond as well as being very knowledgable, and that they went above and beyond for you.
We will be sure to pass your feedback on to the team.
Kind regards,
Tommee Tippee
Complicated Assembly
I received a free bottle in a baby box to try, it is absolutely horrible. I cant even assemble it. You shouldn't have to read instructions to assemble a silly bottle. Not even worth the bother! Too many parts, waste of time.
6 October 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Stephanie,
Thank you for taking the time to share your feedback with us.
Please accept our apologies for not meeting your expectations on this occasion.
We have reached out to request your details, however, in the meantime, if you could contact us on 08085 979899 quoting reference 190740, we will be able to discuss this further with you.
Best Wishes
Tommee Tippee
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