I was very happy with the companies prompt replies and overall solutions to my issue. The only thing I would like to say would improve my experience would be to email the same person I did have to ex... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Beverley was so helpful! I reached out to ask about purchasing different flange sizes. Next thing I had a tracking number and some new pieces on the way to me as well as some replacement pieces for my... See more
Company replied
My daughter guzzled down her bottles like she was never fed until we got these teats and they truly work, they slowed her down significantly and she isn’t as irritated and hasn’t thrown up since. Hone... See more
Company replied
I spoke with Jo via the customer care, the responses were very quick and helpful in determining that what I am searching for is no longer available. I use the narrow teat bottles and unfortunately th... See more
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Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
Units 20-22, 15 Ricketts Road, Mount Waverley, , 3149, Victoria, Australia
- 1800 096 938
- tommeetippee.com/en-au
4.4
Excellent
2k reviews
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perfect prep machine is a waste of money
Do not buy the perfect prep machine. A kettle does just as good a job. You might as well buy a keep warm kettle that keeps the water at 38 degrees. It’s a lot cheaper.
Every bottle I made with this machine my baby didn’t drink it. When I just poured the water from the kettle and mixed the formula she would drink it.
25 August 2025
Unprompted review
Reply from Tommee Tippee AU
Hi Fiona,
We are very sorry to hear your little one hasn't taken to the feeds made using the Perfect Prep.
It looks like you are currently in touch with us about this and one of our Parent Care Specialists reached out today but we will send that email over again in case you missed it.
We'll look forward to hearing from you and trying to get to the bottom of this for you.
Best wishes,
Tommee Tippee
Haven’t received product yet ordered…
Haven’t received product yet ordered 26th September email 1/10 saying it was on its way. Emailed no replies
25 September 2025
Reply from Tommee Tippee AU
Hi Theresa,
Thank you for your feedback. We are sorry to hear that you still not have received your order.
We could like to discuss this further with you. Once of our customer service specialist will reach out to you to assist you further with your order.
Regards
Tommee Tippee.
Lost parts
When I had lost a part and contacted them to try and replace it, they sent me one so easy, free of charge. Very happy and pleased with that customer service
2 October 2025
Reply from Tommee Tippee AU
Hello Cecile,
Thank you for your feedback.
It is fantastic to hear how pleased you are with the service you received and that your issue was easily resolved. We really appreciate you taking the time to leave your review and do hope you continue to use our products and services in future.
Best Wishes
Tommee Tippee.
2.5 business days and i am still…
2.5 business days and i am still waiting for an update to my order.
I replay email to the order confirmation and it bounces back saying their email doesn’t exist.
No humans responding to me on their web chat.
Their number doesn’t connect.
All sorts of doubts starting to seep in now.
9 October 2025
Unprompted review
Reply from Tommee Tippee AU
Hi Manuel,
We are sorry to heat you are having some difficulty reaching us. Our order confirmation email is a no reply email address. We do not see where you have tried to contact us via web chat. Please reach out to us again directly, so we can look into this for you. Try using our Live Chat function or reach out to us on Facebook. Alternatively our phone lines are open right now: https://www.tommeetippee.com/en-au/contact
-Tommee Tippee
Reply from Tommee Tippee AU
Hi El,
Thank you so much for your kind words💛 We are delighted to hear that you were happy with our service and found our replies and dispatch speedy.
Reply from Tommee Tippee AU
Hi Chelsea,
Thank you for your feedback. We are delighted that you had a positive experience with our Parent Care Specialists.
We will be sure to pass your feedback on to the team.
Best Wishes
Tommee Tippee
Such an Upgrade.. Quicker, Quieter than the Original!
All I can say is WOW! It’s such an upgrade from the original Perfect Prep. So much easier to fill up the water filter as it’s a removable jug like. Don’t need to keep filling it up with a cup!
More efficient with temp control on my phone too! When Bub is unwell with a sore throat I can adjust the temp so the bottle is cooler. Quiet than the original too! Worth the purchase!!
26 September 2025
Reply from Tommee Tippee AU
Hi Trinity,
Thank you for taking the time to leave some feedback on our PerfectPrep™ machine.
We are so pleased to hear that you are thrilled with the new design and features of our newest PerfectPrep™, we are always looking for new innovative ways to improve our products to help your journey as a parent. We are thrilled to hear that you find this more efficient as you can control the temperature from your phone, ensuring that you are making the perfect feed for your little one.
Thank you for sharing this feedback, we hope you continue to love our products as much as we do!
Wishing you all the best,
Tommee Tippee
I just experienced great customer…
I just experienced great customer service from a lady called Anna she was great and very helpful, she sorted out my problem with my wife's breast pump helping sort out flange inserts thankyou anna
2 October 2025
Unprompted review
Reply from Tommee Tippee AU
Hello Ralph,
Thank you so much for taking the time to leave your lovely 5 star review.
We so glad to hear about your experience with Anna who was able to send you out the flanges so that you can use your breast pump.
We would love to hear from you in the future.
Warmest Regards
Tommee Tippee
Reply from Tommee Tippee AU
Hi Frank,
Thank you for your feedback. We are delighted to hear that you find our website easy to use and to find products.
We hope you continue to use our products in the future.
Best Wishes
Tommee Tippee
Just wanna say a big thank you to jade…
Just wanna say a big thank you to jade I have been struggling to find a product that’s no longer on the website and she helped me efficiently
29 September 2025
Unprompted review
Reply from Tommee Tippee AU
Hi Moana,
Thank you for your feedback. We are delighted that you had a great experience with our Parent Care Specialists and we were able to assist you.
We will be sure to pass your feedback on to Jade.
We hope you continue to use our products in the future.
Best Wishes
Tommee Tippee
Great fast postage good quality bottles…
Great fast postage good quality bottles and there even self sterilizing recomend
16 September 2025
Reply from Tommee Tippee AU
Hello Mandy,
We are glad to hear you love the bottles and had fast shipping!
Thank you for your feedback!
Best wishes,
Tommee Tippee.
Reply from Tommee Tippee AU
Hi Marina,
Thank you so much for your kind words. We’re really pleased to hear that you found our service helpful and straightforward.
Great that parts are free
Great that parts are free. However, annoying that the parts arrived and the are incorrect. Received wearable horn instead of hand held electric part.
Can I please have support to fix this?
8 September 2025
Reply from Tommee Tippee AU
Hi Hanna,
Thank you for taking the time to leave a review today!
We do apologise about the incorrect part being received. We shall get a specialist to reach out and discuss this in more detail for you.
Warm Regards,
Tommee Tippee
I love Tommee Tippee
I love Tommee Tippee, especially their customer service, which is second to none. I just requested some replacement parts for my pump and they have sent them to me, no hesitation! I have been using their products for all my babies (pregnant with number 4). Will always highly recommend Tommee Tippee!
20 September 2025
Unprompted review
Reply from Tommee Tippee AU
Hello Elaine,
Thank you so much for your kind words and we are so happy to hear that our Specialist were able to help you!
If you require any assistance in the future please do not hesitate to contact us back.
Best wishes,
Tommee Tippee.
Reply from Tommee Tippee AU
Hi Pallavi,
Thank you for your taking the time to leave some feedback on your recent experience with us.
We are ever so glad to hear that you received fast and efficient delivery on your items and that these have arrived to you as expected. We are also happy to hear that you received great customer service and that you are satisfied with the service provided to you by our team.
Wishing you all the best!
Tommee Tippee
Was speaking with Debbie she was such a…
Was speaking with Debbie she was such a nice lady and very easy to communicate with. Helped me out with what I was requesting. Very lovely lady great customer service :).
13 September 2025
Unprompted review
Reply from Tommee Tippee AU
Hello Amber,
We are thrilled to hear that our Specialist Debbie provided you with great service!
Thank you for your kind words and if you require any further assistance please do not hesitate to contact us back.
Best wishes,
Tommee Tippee.
I have not had a good overall experience with their products
I have not had a good overall experience with tommee tippee. Breast pump is bad. It leaks, not wearable. Even when assembled correctly. They will provide free parts and offer replacements, but this just showed me that they have no faith in their products either.
Breast pump hurts. Also difficult and complicated to assemble with a lot of parts that are difficult to clean. The collection cup alone has an inaccessible shape making it hard to wash and dry, also difficult to pour milk out of. This was exhausting to clean. To empty and put back in is too much effort, but only has 150ml capacity. Would soak my bra every day because it would leak, wasting so much milk. Collection cup didn’t even have to be full for it to leak, just had to be sitting in a natural position or leaning slightly forward doing the dishes.
I got a refund for my breast pump through retailer and I purchased the midwife mumma breast pump. This was so much more pain free compared to tommee tippe.
Steraliser I also purchased was broken, kept overheating from day one, without overloading and freshly descaled with vinegar.
Tommee tippee had apparently sent a replacement. A month and a bit later I messaged again. This had not been sent, so they sent another. Turned up, not the colour it was meant to be. I messaged again, all they could offer was a 20% discount to their website, which I stated that I wouldn’t use as I didn’t need any more items from there website. They didn’t even give it to me, they just asked me if I wanted it, like they were withholding this 20% discount that I can’t actually use.
All in all customer service people were nice, but I don’t understand how they could seriously mess up sending out a replacement. Meaning I went for about 6 weeks with a broken steraliser. Then send out the wrong colour. So now I have miss matched items in my kitchen, which I know isn’t a big deal, but I ordered that colour for a reason and they completely dismissed this and refused to rectify it.
28 August 2025
Reply from Tommee Tippee AU
Hi Alanna,
Thank you for taking the time to leave such detailed feedback. We're genuinely sorry to hear that your experience with both the breast pump and steriliser has not lived up to expectations.
We completely understand how frustrating it must have been to deal with a leaking pump, difficult assembly, and eventually a broken steriliser that took longer than expected to replace, not to mention the issue with receiving the incorrect colour. You're right to expect better from us, and we're sorry we didn’t meet those expectations.
We also appreciate your kind words about our customer service team. We strive to offer friendly, responsive support, but we recognise that this must go hand-in-hand with reliable products and timely resolutions.
Your feedback has been shared internally to help drive improvements in both product design and service. Thank you again for being so open, we're always learning from reviews like yours.
I can see that you’ve since found a solution through your retailer, which we’re glad to hear. If you ever need any further support in the future, please don’t hesitate to reach out to us, we’re always here to help.
Hope you have a lovely day
Kind Regards
Tommee Tippee
Amazing Service i felt super valued
Amazing Service i felt super valued
9 September 2025
Unprompted review
Reply from Tommee Tippee AU
Hi Aseela,
Thank you for taking the time to share your feedback with us.
We are delighted to hear you feel super valued and that the service is amazing.
Kind regards,
Tommee Tippee
Great Customer Service
The Facebook team were great and helped me get a part which isn’t sold on the website and received within 48 hours of messaging! Highly recommend their products and their customer service!
27 August 2025
Reply from Tommee Tippee AU
Hello Elsa,
We are thrilled to hear that you received great service from our Specialists!
Thank you for your kind words and if you require any further assistance please do not hesitate to contact us back.
Best wishes,
Tommee Tippee.
Highly recommend. 2nd machine purchased
Old prep machine blew up . Purchased 7 years ago , using on 2nd child. New one like the new look & works just as good. Like the light feature on it n screen . Highly recommend for anyone using formula. Makes it quick & easy to make bottles
21 August 2025
Reply from Tommee Tippee AU
Hi Emma,
We are so glad to hear you love the PerfectPrep® just as much as we do! Our technology allows you make baby's feed quickly, easily and hassle free - perfectly every time.
hank you for taking the time to leave a review
-Tommee Tippee
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