I spoke with Jo via the customer care, the responses were very quick and helpful in determining that what I am searching for is no longer available. I use the narrow teat bottles and unfortunately th... See more
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Review summary
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Reviews shaping this summary
Amazing customer service! I needed replacement parts for my older breast pump and couldn’t find them anywhere. Tommee Tippee were so helpful and arranged the parts for me instead of me having to buy a... See more
Company replied
I messaged Tommee Tippee through Facebook asking of they had any other flange sizes as the one that came with my pump is too large and I couldn't find any Tommee Tippee branded ones online. I spoke wi... See more
Company replied
The horns for my electric pump had splits in them and needed to be replaced as the suction was no longer as strong. After awhile of trying to find where to buy spare parts to no avail, I used the cont... See more
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Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
Units 20-22, 15 Ricketts Road, Mount Waverley, , 3149, Victoria, Australia
- 1800 096 938
- tommeetippee.com/en-au
4.4
Excellent
2k reviews
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I have not had a good overall experience with their products
I have not had a good overall experience with tommee tippee. Breast pump is bad. It leaks, not wearable. Even when assembled correctly. They will provide free parts and offer replacements, but this just showed me that they have no faith in their products either.
Breast pump hurts. Also difficult and complicated to assemble with a lot of parts that are difficult to clean. The collection cup alone has an inaccessible shape making it hard to wash and dry, also difficult to pour milk out of. This was exhausting to clean. To empty and put back in is too much effort, but only has 150ml capacity. Would soak my bra every day because it would leak, wasting so much milk. Collection cup didn’t even have to be full for it to leak, just had to be sitting in a natural position or leaning slightly forward doing the dishes.
I got a refund for my breast pump through retailer and I purchased the midwife mumma breast pump. This was so much more pain free compared to tommee tippe.
Steraliser I also purchased was broken, kept overheating from day one, without overloading and freshly descaled with vinegar.
Tommee tippee had apparently sent a replacement. A month and a bit later I messaged again. This had not been sent, so they sent another. Turned up, not the colour it was meant to be. I messaged again, all they could offer was a 20% discount to their website, which I stated that I wouldn’t use as I didn’t need any more items from there website. They didn’t even give it to me, they just asked me if I wanted it, like they were withholding this 20% discount that I can’t actually use.
All in all customer service people were nice, but I don’t understand how they could seriously mess up sending out a replacement. Meaning I went for about 6 weeks with a broken steraliser. Then send out the wrong colour. So now I have miss matched items in my kitchen, which I know isn’t a big deal, but I ordered that colour for a reason and they completely dismissed this and refused to rectify it.
28 August 2025
Reply from Tommee Tippee AU
Hi Alanna,
Thank you for taking the time to leave such detailed feedback. We're genuinely sorry to hear that your experience with both the breast pump and steriliser has not lived up to expectations.
We completely understand how frustrating it must have been to deal with a leaking pump, difficult assembly, and eventually a broken steriliser that took longer than expected to replace, not to mention the issue with receiving the incorrect colour. You're right to expect better from us, and we're sorry we didn’t meet those expectations.
We also appreciate your kind words about our customer service team. We strive to offer friendly, responsive support, but we recognise that this must go hand-in-hand with reliable products and timely resolutions.
Your feedback has been shared internally to help drive improvements in both product design and service. Thank you again for being so open, we're always learning from reviews like yours.
I can see that you’ve since found a solution through your retailer, which we’re glad to hear. If you ever need any further support in the future, please don’t hesitate to reach out to us, we’re always here to help.
Hope you have a lovely day
Kind Regards
Tommee Tippee
Amazing Service i felt super valued
Amazing Service i felt super valued
9 September 2025
Unprompted review
Reply from Tommee Tippee AU
Hi Aseela,
Thank you for taking the time to share your feedback with us.
We are delighted to hear you feel super valued and that the service is amazing.
Kind regards,
Tommee Tippee
Great Customer Service
The Facebook team were great and helped me get a part which isn’t sold on the website and received within 48 hours of messaging! Highly recommend their products and their customer service!
27 August 2025
Reply from Tommee Tippee AU
Hello Elsa,
We are thrilled to hear that you received great service from our Specialists!
Thank you for your kind words and if you require any further assistance please do not hesitate to contact us back.
Best wishes,
Tommee Tippee.
Highly recommend. 2nd machine purchased
Old prep machine blew up . Purchased 7 years ago , using on 2nd child. New one like the new look & works just as good. Like the light feature on it n screen . Highly recommend for anyone using formula. Makes it quick & easy to make bottles
21 August 2025
Reply from Tommee Tippee AU
Hi Emma,
We are so glad to hear you love the PerfectPrep® just as much as we do! Our technology allows you make baby's feed quickly, easily and hassle free - perfectly every time.
hank you for taking the time to leave a review
-Tommee Tippee
great product
great product and good delivery. box was a bit squished but product was fine. got sent some free bottles too
18 July 2025
Reply from Tommee Tippee AU
Hi Maddi,
Thank you truly for your feedback, it is greatly appreciated. We are extremely happy to hear that you had a good delivery and received some free Bottles, although we are sorry to hear that your parcel was a bit squashed and will forward this feedback to the courier.
Should you wish to discuss this further, please do not hesitate to contact us at 1-800-096-938. Lines are open Monday to Friday from 11am to 5pm.
We hope you continue to use our products in the future.
Best Wishes
Tommee Tippee
Amazing and prompt customer service
Amazing and prompt customer service. I dealt with Jo and Jakob who were super helpful in sending different flange sizes for my breast pump. They were great at following up with me through different channels.
29 August 2025
Unprompted review
Reply from Tommee Tippee AU
Hi Andrea,
Thank you for your feedback. We are delighted to hear that Jo and Jakob were able to assist you with sending you different flanges sizes for your pump.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee.
Replacement Parts
I reached out to find where to purchase replacement parts for a breastpump I was given. My inquiry was warmly received and my chat consultant was very prompt and helpful. I was supplied with the replacement parts in a prompt and efficient manner.
14 August 2025
Reply from Tommee Tippee AU
Hi Jodie,
Thank you for taking the time to leave a lovely review.
We're so pleased to hear our specialists were able to get those spare parts sent out to you quickly so you can keep getting some good use out of your breast pump.
Best wishes,
Tommee Tippee
Had the best experience with customer…
Had the best experience with customer service, both on call (with Angel), and through Facebook (with Rowan and Sam). I was facing problems with a product and they shipped spare parts to me for free and so very easily. Highly recommended!
21 August 2025
Unprompted review
Reply from Tommee Tippee AU
Hi Maryam,
Thank your for your feedback!
We are so glad we could get spare parts out to you and Angel, Rowan and Sam were able to assist with this easily.
If you ever need anymore help please do not hesitate to contact us if you ever need to again. Contact Us | Tommee Tippee UK (https://www.tommeetippee.com/en-gb/contact-us)
Best Wishes,
Tommee Tippee
Smaller Flange (19mm)
Debbie & Soph handled my query quickly & efficiently!
A smaller flange was required for the “made for me” pump & shipment of the correct size was arranged straight away.
18 August 2025
Unprompted review
Reply from Tommee Tippee AU
Hello Breanna.
Thank you for taking the time to leave your feedback.
We are delighted to hear how quickly and efficiently Debbie and Soph were to handle your query.
We will certainly pass your kind words onto them.
If you require any further assistance, please dont hesitate to reach out to us.
We hope you continue to use our products and services in the Future.
Best Wishes
Tommee Tippee
Attentive and great customer service
Everyone was so attentive and responded very quickly to my queries.
5 July 2025
Reply from Tommee Tippee AU
Hello Bec,
We are so glad to hear that our Specialist were attentive when handling your query!
Thank you for taking the time to leave us some feedback and if you require any further assistance please do not hesitate to contact us back.
Best wishes,
Tommee Tippee.
Had a lovely experience with their…
Had a lovely experience with their customer service team on Facebook. I needed a replacement pump part which they quickly ordered for me. Appreciate the quick response and action.
16 August 2025
Unprompted review
Reply from Tommee Tippee AU
Hello Romy,
We are so glad to hear that you had a lovely experience with our Specialists!
Thank you for your kind words and if you require any further assistance please do not hesitate to contact us back.
Best wishes,
Tommee Tippee.
Debbie
Had a small issue and got a replacement for free within 2 days! Great service!
13 August 2025
Unprompted review
Reply from Tommee Tippee AU
Hi Maria,
Thank you for your feedback. We are delighted to hear that Debbie was able to assist you with your issue and send you out a replacement.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee.
Pleasantly surprised - thanks!
I was pleasantly surprised at how fast I was able to resolve a breast pump flange sizing issue. Thanks Jakob! Greatly appreciated :)
7 August 2025
Unprompted review
Reply from Tommee Tippee AU
Hello Yvette,
Thank you so much for the lovely 5 star review about the service you received from Jakob.
We are glad to hear that you are being sent Flanges for your Made for Me™ Double Electric Breast Pump so that you can continue your beast feeding journey.
We wish you and little one amazing health for the future and thank you for using our products.
Warmest Regards
Tommee Tippee
Great customer service
Eeveeyone I felt with was super efficient with replying and nothing was a problem. Customer care team was great.
6 August 2025
Unprompted review
Reply from Tommee Tippee AU
Hi Em,
Thank you for taking the time to leave a review today.
We are delighted to hear that the team were able to resolve your issue so efficently, if you ever have anything else please do not wait to reach out.
Warm Regards,
Tommee Tippee
Amazing Customer Support
Amazing Customer Support, Quick and Direct. Support went ABOVE and BEOND for me and I really appreciate it, products are amazing and definitely staying brand loyal
4 August 2025
Unprompted review
Reply from Tommee Tippee AU
Hi Piman,
Thank you for taking the time to leave a 5 star review.
We are very happy to hear our specialists were able to help you out so swiftly!
Best wishes,
Tommee Tippee
Amazing customer service from Antony
Amazing customer service from Antony. I needed a replacement filter which they immediately organized for me to be delivered to my door. He definitely went the extra mile to support without any hassle! Love Tommee Tippee’s customer service and products!
2 August 2025
Unprompted review
Reply from Tommee Tippee AU
Hello Natasha,
We are so glad to hear that our Specialist Antony provided you with Amazing service!
Thank you so much for taking the time to leave us a review and if you require any further assistance please do not hesitate to contact us back.
Best wishes,
Tommee Tippee.
Reply from Tommee Tippee AU
Hello Mohini,
Thank you so much for the 5 star review, we are very happy to hear about your experience you have with your order.
We are so happy that you had an amazing experience with a quick response and are happy with the service.
We hope to hear from you again in the future and I hope you enjoy your new order.
Kindest Regards
Tommee Tippee
Very quick delivery price was great and…
Very quick delivery price was great and tracking kept you up to date
20 July 2025
Reply from Tommee Tippee AU
Hi Deborah,
Thank you so much for your lovely feedback.
We are happy to hear that your order arrived quickly, at a great price, and that you found the tracking updates helpful.
Tommee Tippee
Jade was very helpful and had a quick…
Jade was very helpful and had a quick response in helping me order new parts
28 July 2025
Unprompted review
Reply from Tommee Tippee AU
Hello Lauren,
Thank you so much for taking your time to write this lovely 5 star review.
We are very please that Jade was able to help you with the spare parts order and this was done quickly to make sure you get the assistance you needed.
We would love to hear from you again in the future and thank you for being a customer.
Lovely customer service and helpful…
Lovely customer service (especially Rowan!) and helpful with my inquiry! Needed a replacement part and they sent me a complete new bottle no charge! Thank you so much. My son loves Tommee Tippee bottles!
15 July 2025
Reply from Tommee Tippee AU
Hello Cassandra,
Thank you for providing your feedback, we appreciate it.
We are pleased to hear you had a positive experience with our customer service team.
Best wishes,
Tommee Tippee
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