Well, what can I say from a premium brand like TT. From sales, customer services to after sales team... they have been amazing. My conversation & correspondence was with a lady called Susie fro... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Very impressed. Contacted support on their live chat function on the website - Nicholas responded live at 2am and sent out the relevant breast pump flange inserts free of charge. All resolved within 5... See more
Company replied
Contacted customer service as my daughter’s cup was faulty, spoke with Andy via the live chat and honestly what an amazing experience. Spoke through my issue with him and the outcome is they are sendi... See more
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Have had a Tommee Tippee weighted straw cup for about 4 months, and the weight has started coming off the straw (which then means the any-way-up bit doesn't work). Fine that it's worn out considering... See more
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Company details
- #44 of 93 best companies in Baby shop
- #19 of 38 best companies in Baby Clothing Shop
- #21 of 34 best companies in Childrens Shop
- #4 of 9 best companies in FMCG Manufacturer
- #5 of 11 best companies in Maternity Shop
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, United Kingdom
- 08085 97 98 99
- tommeetippee.com/en-gb
4.5
Excellent
12k reviews
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Reply from Tommee Tippee UK
Hi Saloni,
Thank you for taking time to leave your feedback.
I am sorry to hear that one of your bottles has broken and can understand why this would be a source of frustration as we designed the glass bottles to be sturdy and durable.
One of our Parent-Care Specialists has reached out to you via email to see how we can best be of support.
We look forward to hearing back from you.
Warmest Wishes,
Tommee Tippee
Had an Issue with one of the bottles
Had an Issue with one of the bottles, contacted support who were helpful and understanding (given I just had a newborn). Excellent service, great products. Highly Recommended
11 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Mak,
Thank you for your feedback.
We are delighted to hear that our Parentcare Specialists we are able to assist you with your issue.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee.
Great customer experience
Great customer experience. I had an issue with a product, but the team were quick to offer a replacement.
11 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Coralie,
Thank you for taking the time to leave a review of your experience with our Parent-care Specialists.
We are so pleased to hear they were very quick with youir query and were able to offer to replace the item for you.
Best wishes,
Tommee Tippee
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I wanted to leave this review to say a huge thank you to the Tommee Tippee customer service team, especially Jude, who went above and beyond to help my family.
My daughter is autistic and non-verbal, and her soothers are a huge source of comfort for her. I reached out as we were struggling to find the specific type she will accept, and Jude showed such genuine kindness, understanding, and compassion throughout.
Nothing felt too much trouble, and the support we received has honestly meant so much to us as a family. Customer service like this is rare, and I’m incredibly grateful.
Thank you again, Jude, for your empathy and for making such a difference.
11 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Chloe
Thank you so much for leaving such lovely feedback.
We can understand the struggles you may face having an autistic child and are delighted that our parent care specialists were able to support you and provide great service! We will be sure to share your kind words with Jude!
Be sure to reach back out to us if you need anything in the future.
Warmest Wishes,
Tommee Tippee
Kelly and Sophie have both been…
Kelly and Sophie have both been amazing, so kind and very understanding, I appreciate them both so much in everything they did to help me
11 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Danni,
Thank you for taking the time to leave some feedback,.
We're overjoyed to hear how satisfied you are with the service provided by our Parentcare Specialists and that you found us to be kind and understanding when supporting you with your query. We're glad to hear your experience has been amazing and we hope you continue to love our products.
We're always happy to help!
Warm Wishes,
Tommee Tippee
Great customer service
The customer service representative was super helpful and resolved my problem extremely quickly. Thank you!
5 May 2026
Reply from Tommee Tippee UK
Hi Lisa,
Thank you for taking time to leave your review.
We're always delighted to hear when our Parent-Care Specialists can help resolve an issue for you so quickly.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
I ordered a spare part for a tommee…
I ordered a spare part for a tommee tippee cup and they sent one that did not fit/ wrong cup
5 May 2026
Reply from Tommee Tippee UK
Hi Ronnie,
Thank you for taking time to leave your feedback.
We are sorry to hear that you received the wrong part for your cup, we can understand how frustrating it must be to await an order only to have something else turn up, and we'd like to make this right.
One of our Parent-Care Specialists has reached out to you via email to see how we can best support you.
We look forward to hearing back from you.
Warmest Wishes,
Tommee Tippee.
Excellent customer service
Excellent customer service! I had an issue with my prepgo portable feed maker but TommeeTippee customer service team were very helpful and speedy at ordering me a replacement. I am a regular customer of tommeetippee bottles/dummies etc. and will continue to be loyal customer! 10/10
8 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Matt,
Thank you for taking the time to leave some feedback.
We're overjoyed to hear that you have received excellent service from our Parentcare Specialists and we're thrilled to hear how satisfied you are with how helpful our team have been to support you. We're pleased to hear you found us to been speedy and we could not be happier to hear that you will continue to be a loyal Tommee Tippee Customer!
We hope you continue to love our products as much as we do!
Warm Wishes,
Tommee Tippee
I’m struggling with this
I’m struggling with this, I purchased the filters for the UV Steriliser…I believe I have the wrong ones but am not sure where else to get the right ones
1 May 2026
Reply from Tommee Tippee UK
Hi Ben,
Thank you for taking the time to leave this feedback.
We are sorry to hear you had trouble finding the correct filters for your Ultra UV Steriliser. We understand how frustrating this must be for you.
One of our Parent-Care Specialists has reached out to you to review the filters you have purchased and help identify the correct ones needed for your steriliser.
Thank you for bringing this to our attention, and we are looking forward to hearing from you soon.
Best wishes,
Tommee Tippee.
After the dummies my child relies on…
After the dummies my child relies on (who has lots of additional needs) has been discontinued and sold out everywhere I reached out to tommee tippee on Facebook the man I spoke to was so lovely and understanding, he offered a solution of sending out some different dummies they stock now that are similar completely free of charge to see if he liked them, I have been a customer for 10 years and I will definitely be recommending to everyone I know I can’t thankyou enough, you’ve gone above and beyond and on behalf of my son we thank you for your support in this very stressful situation I hope he likes them so we can continue purchasing from this amazing thoughtful company
8 May 2026
Unprompted review
Reply from Tommee Tippee UK
Thank you so much for your incredibly kind words and for being a loyal customer for the past 10 years. We are truly touched by your feedback.
We completely understand how important it is to find the right dummy for your little one, especially with additional needs, and we are so pleased we could help support you during such a stressful situation. We really hope your son gets on well with the new dummies sent out to you.
Thank you again for your support and recommendation. It genuinely means so much to us.
Tommee Tippee
Great customer service from Martin not…
Great customer service from Martin not only about the product but making sure as a new parent I was doing ok to, great work Martin thank you for all your help and checking on a new mum
7 May 2026
Unprompted review
Reply from Tommee Tippee UK
Thank you so much for your lovely feedback. We are delighted to hear that Martin was able to support you not only with the product, but also during such an important time as a new parent.
We will be sure to pass your kind words on to him.
Thank you again for taking the time to share your experience.
Tommee Tippee
Love Tommee tippee
Amazing experience as always with Tommee tippee customer service team. Every time I’ve spoken with them they are so friendly and I feel as if I’m talking with a friend, so easy to speak with. Very helpful in resolving my problem. I recommend Tommee tippee products of any kind because if there may be an issue with anything they are more than happy to help. Having this support on parent and baby products is amazing!
8 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Nicole.
Thank you for taking the time to leave your feedback.
We are delighted to hear how happy you have been with the service you have received from our parentcare specialists, and you have always received friendly helpful support.
We will certainly be passing your kind words on.
If you require any further assistance in the future please don't hesitate to reach out.
We truly value your loyalty.
Warm wishes.
Tommee Tippee.
Susie was incredibly helpful
Susie was incredibly helpful, answered my question straight away and gave me so much guidance for my perfect prep pro machine
8 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Oliva,
Thank you for your feedback. We are delighted to hear that you had a great experience with our Parent Care Specialist Susie, and that she was happy to assist you.
We will be sure to pass your feedback on to her, and hope that you continue to use our products in the future.
Best Wishes
Tommee Tippee
Quality issue to be review again but great customer support
Got Tommee Tippee anti colic bottles from Amazon. Bottles changed colour and turned orange after first boil. Contacted Tommee Tippee and Florence was very helpful. Will receive replacement bottles and see how it goes. Great customer service.
8 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Rosemary,
Thank you for taking the time to leave a review of your experience with Florence.
We are so pleased to hear she was very helpful and offered to send you some replacement bottles.
Best wishes,
Tommee Tippee
Anthony who helped me with my query was…
Anthony who helped me with my query was extremely helpful and understanding! Quick to help me find solution to a problem and great service!
8 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Ellie,
Thank you for taking the time to leave a review of your experience with Antony.
We are so pleased to hear how helpful and understanding he was with your query and getting everything resolved with you.
Best wishes,
Tommee Tippee
Kelly had help me solving the issues…
Kelly had help me solving the issues and she was very quickly too. Thanks
6 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Tatiana,
Thank you for taking time to leave your review.
It's always a pleasure to hear that our Parent Care Specialists were able to help solve your issue and so quickly.
We will be sure to pass along your kind words to Kelly.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Had a faulty prep go machine
Had a faulty prep go machine, Lanre was extremely helpful was going to provide a new lid but had run out so has sent a new prep go instead excellent customer service
6 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Jack,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to help resolve this issue for you and leave you with such a great impression.
We will be sure to pass along your kind words to Lanre.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Great customer service (Beverly)
Great customer service (Beverly) , quick and helpful.
I love the brand, used for both my children
27 April 2026
Reply from Tommee Tippee UK
Hi Theresa,
Thank you for taking the time to leave a review today.
We are delighted to hear you are continuing to love our brand and have used use for more than one of your children! We are thankful for the kind words towards Beverley!
If you ever need anything else please do not wait to reach out.
Best Wishes,
Tommee Tippee
Quite slow to deliver compared to other…
Quite slow to deliver compared to other companies. Also, don’t like the product. Light on the groegg2 is too bright
1 May 2026
Reply from Tommee Tippee UK
Dear Customer,
Thank you for taking the time to leave a review today.
We do apologise to hear you are not happy with the delivery time frame. If purchased with standard delivery it can take between 3-5 working days which is advertised. If delivered outside this time please contact us on: https://www.tommeetippee.com/en-gb/contact-us so we can discuss this in more detail.
Regarding the GroEgg2 we do apologise that you are not happy with the brightness however you can adjust this using the button on the bottom, the manual will have more detailed instructions for how to do this.
If there is anything else please do not wait to reach out.
Best Wishes,
Tommee Tippee
Bink torcher - amazing customer service
My 1/2 year old has been using the Tommee Tippy Ulta light silicone binkies her whole life. As of recently she has started to favor just ONE color despite the others are all the exact same besides the color. This has caused some serious headache as of course that one particular bink tends to go missing…frequently. We are getting close to giving up the bink but not quite there yet. In a desperate measure I reached out to customer service to see if there was any possible way I could buy a couple of just that one specific color as buying a pack of binks she won’t use is frustrating. While they weren’t able to send me just one color they are sending me a pack including that color for free.
I cannot thank customer service enough for their prompt replies and willingness to aid in my, what we have now categorized as, binky torcher.
Thank you guys soooo much again.
6 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Madison,
Thank you for taking the time to leave a lovely review today.
We are pleased to hear your little one is such a fan of the binkie, maybe as they get older they enjoy the others just as much! We know how frustrating it can be to not find the certain colour you need specifically when they go missing so we shall be sure to take on some feedback about being able to purchase individual colours rather than just multipacks.
However, it is great to hear the team were able to send some out for you, and we hope your little one continues to enjoy the soother.
If you ever need anything else please do not wait to reach out!
Best Wishes,
Tommee Tippee
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