We have a faulty Prep Go Portable Formula Feed Maker, contacted Customer Services via telephone on 4th September 2026, spoke to a lady called Susie. Susie was very professional, efficient and friendly... See more
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Review summary
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Our steriliser tripped our electrics and would not work so I contacted TT parent care to see if they could help. In one quick phone call, with no wait time to get through, I spoke to a lovely advisor... See more
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The best brand ! Love all of the items they have Good prices for the high quality of the items The prep pro machine was recommended so I got it in the new stone colour and it’s actually be... See more
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I’m incredibly grateful to Martin from Tommee Tippee for going out of his way to help me find the correct inserts for my electric pump—and, to my surprise, he provided them completely free of charge... See more
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Company details
- #47 of 95 best companies in Baby shop
- #19 of 39 best companies in Baby Clothing Shop
- #21 of 34 best companies in Childrens Shop
- #5 of 10 best companies in FMCG Manufacturer
- #4 of 10 best companies in Maternity Shop
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, United Kingdom
- 08085 97 98 99
- tommeetippee.com/en-gb
4.5
Excellent
12k reviews
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Debbie was very helpful great customer…
Debbie was very helpful great customer service very happy .
29 July 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Grace,
Thank you so much for taking the time to leave feedback on your experience with Debbie!
We are delighted our Parent-Care Specialists were able to help you, it's great to hear you are happy with the service you received.
Warmest Wishes,
Tommee Tippee
Contacted the live chat on the website…
Contacted the live chat on the website and spoke to Nicholas G, this was due to having Tommee tippee natural start bottles I have used for only 2 months and the print on the bottle including the measurements wearing off, he was very helpful went through all the necessary information about the bottles and how we use them and then proceeded to offer to send out replacements for all 6 bottles we have, very happy with this outcome
27 July 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Jessica,
Thank you for leaving a review of your experience with Nicholas.
It's wonderful to hear how helpful he was when looking into your bottles and offering a replacement for you.
Best wishes,
Tommee Tippee
Tommee Tippee customer service
I have personally used Tommee Tippee products with my own kids. Today I had a question in regards to a friend and I contacted the company through Facebook. I got put in contact with Nicholas G and they where amazing. So quick to respond and beyond helpful
27 July 2026
Unprompted review
Reply from Tommee Tippee UK
Hi,
Thank you for taking to time to leave a review of your experience with Nicholas.
We are so pleased to hear how quick and helpful he was when assisting with your query.
Best wishes,
Tommee Tippee
Great customer service
Nicholas, Izzy and Jo were very responsive and greatly helped with our query. They sent a replacement product when the spare part we needed was not available. Thank you!
22 March 2026
Unprompted review
Reply from Tommee Tippee UK
Hi,
Thank you so much for taking the time to leave us this lovely review.
We are so happy to hear that you had such a great experience with our service and that Nicholas, Izzy and Jo were so helpful in sending you a replacement.
Please do not hesitate to contact us again if we can ever be of further assistance.
Best wishes,
Tommee Tippee
Excellent customer service
Excellent customer service! My flask issue was resolved quickly, professionally, and without any hassle. The support team was friendly, responsive, and genuinely cared about helping. Thank you, Tommee Tippee!
25 July 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Kamal,
Thank you for taking the time to leave this wonderful review for us.
We are so happy to hear that you had such an excellent experience with our service and that your issue was resolved quickly without any hassle.
Please do not hesitate to contact us again in future if we can ever be of more assistance.
Best wishes,
Tommee Tippee
Broken perfect prep machine on arrival
Broken perfect prep machine on arrival, was not able to use it at all. Dissapointing and unreliable when we have a new baby to care for. Nowhere to get product support or a new unit on the weekend.
Really left me stuck in a bad place with a newborn to look after
25 July 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Sab,
Thank you for taking the time to leave us this feedback.
We are sorry to hear that your PerfectPrep has not been operating as you would expect. We can completely understand how frustrating this must be for you with a newborn baby to look after.
We would love to support you further with this but unfortunately TrustPilot has not shared your details with us. Please can we ask that you reach out to us to discuss this further at: Contact Us | Tommee Tippee (https://www.tommeetippee.com/en-gb/pages/contact-us)
Best wishes,
Tommee Tippee
I purchased the RapidCool expecting it…
I purchased the RapidCool expecting it to make preparing bottles on the go easier, but unfortunately my experience has been disappointing.
The main issue is that the temperature indicator isn’t reliable or as clear as advertised. It can be difficult to tell when the bottle is actually safe to use, which isn’t something parents should have to second guess when preparing a feed for their baby. As a result, I’ve lost confidence in using the product.
I have also found the display itself difficult to use, making what should be a simple process more stressful than it needs to be.
What has added to my frustration is the lack of a customer service email address. Not everyone has the time to sit on live chat or answer phone calls, especially with a young baby. It would be much more customer friendly to offer an email option so customers can explain issues in detail and keep a written record of conversations.
Overall, the idea behind the product is great, but the execution has let it down. I hope Tommee Tippee reaches out to discuss this feedback, as I would appreciate the opportunity to resolve my concerns directly.
20 July 2026
Unprompted review
Reply from Tommee Tippee UK
Thank you for taking the time to leave your feedback.
We are extremely sorry to hear you are experiencing an issue with your PrepGo Cooling flask, we fully understand how frustrating and inconvenient this matter will be for you and your little one and how important the product is for your feeding journey, especially when out and about.
We are sorry to hear you have found reaching out has been frustrating, and we do not have a direct email address to contact, we do have Livechat, Facebook and Phone contact.
Our opening hours for social are Monday-Friday 8am-10pm and from 9am-12pm Saturdays.
Phone Monday-Friday 9am-5pm
We are sorry you have lost confidence in our product and would certainly like to put this right for you. One of our parent-care specialist has reached out to you via email to help resolve this matter.
Warm wishes.
Tommee Tippee.
Contacted customer services on Facebook…
Contacted customer services on Facebook with a question, had a really helpful and very fast response, answered my question and helped to find a solution to my problem, spoke to Martin who was very understanding and went above and beyond to help me out on a Friday evening. Fantastic customer service
24 July 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Sarah,
Thank you for taking a time to leave a review.
We're delighted to hear about your positive experience with our Customer Care team. It's fantastic to know Martin was able to answer your questions quickly, find a solution, and provide the support you needed, especially on a Friday evening.
We'll be sure to pass your kind words on to him, as we're sure he'll really appreciate them.
Best Wishes,
Tommee Tippee
Had a problem with leaking on the big…
Had a problem with leaking on the big kids bottles, and Beth help me with the issue straight away. They sending me out one to replace the broken one. Very helpful
24 July 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Shannon,,
Thank you for providing us with your feedback.
We are pleased to hear that Beth was able to help and support you straight away.
Hopefully you continue to use our products in the future.
Best wishes,
Tommee Tippee
Contacted the support team this…
Contacted the support team this afternoon and spoke with Debbie, she was able to very quickly answer my call and get to the bottom of my issue. one very happy customer thank you for your time Debbie!
24 July 2026
Unprompted review
Reply from Tommee Tippee UK
Hi,
Thank you for taking the time to leave your review.
We're always delighted to hear that our Parent-Care Specialists are able to help resolve your issue quickly and leave you with such a good impression.
We will be sure to pass along your kind words to Debbie.
Please do not hesitate to get back in contact should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
Most temperamental machine
We bought the Tommee tippee perfect prop pro, it is an ultimate waste of money, the most temperamental machine there is, it doesn’t dispense the water if the room temperature is “above a certain point” (that temperature point is something I still can’t determine), we called team and they suggested to keep the tank of water in the fridge! And they won’t send someone to fix the problem nor will they replace it (I would prefer it if they would just take it back and give me the money I spent) . Please go for other options in the market and don’t waste your money on this
30 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Samith,
Thank you for taking time to leave your feedback on your experience with the Perfect Prep Pro.
We are sorry to hear you are having difficulty with it during the hotter weather, we designed it with a temperature sensor as a safety feature to prevent a feed from being too hot for your little one.
We would be happy to continue to look into this with you, unfortunately TrustPilot has not provided us with your contact information so if we could kindly ask you to get in contact with us. https://www.tommeetippee.com/en-gb/pages/contact-us
Warmest Wishes.
Tommee Tippee.
Great customer service team
I wanted to buy replacement file pads for the electric nail file and got in touch with the customer service team.
I cannot fault them at all. They have been quick to respond and made sure I got what I needed sent to me immediately. I was sent an entire replacement nail file. 5 stars to their customer service team!
The only reason I’ve dropped a star is because I would’ve preferred to just buy the replacement parts as I feel replacing the entire file is unsustainable and wasteful. I hope that their website offers the option to purchase just the replacement parts in the future.
19 June 2026
Reply from Tommee Tippee UK
Hi Maria,
Thank you for taking time to leave your review.
We're always happy to hear that our Parent-Care Specialists were able to help quickly get that replacement out to you and your little one.
We will be sure to take on your comments about the sustainability of replacement heads and are looking to have the heads back in stock soon.
Please do not hesitate to reach back out should you ever require any further assistance.
Warmest Wishes,
Tommee Tippee.
Perfect Prep machine
I am extremely disappointed with the new Tommee Tippee Perfect Prep machine. Whenever my house is even slightly warm, the machine refuses to work. I’ve followed all of the guidance, including keeping the water tank in the fridge before using it, but it still regularly fails.
As a parent of a newborn, the last thing you need is a bottle prep machine that you can’t rely on. Because of this issue, I’ve had to spend hundreds of pounds on ready-made formula bottles over the last five weeks just to make sure my baby could be fed safely.
A product like this is supposed to make life easier for parents, but instead it has caused nothing but stress, frustration and extra expense. For a well-known brand like Tommee Tippee, I expected a reliable product, especially considering the price.
I would not recommend this machine based on my experience unless Tommee Tippee addresses these issues. Parents need a product they can depend on, regardless of whether their home is slightly warm.
24 July 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Michaela,
Thank you for taking the time to leave this feedback for us, We are sorry to hear that you have been facing this issue with your PerfectPrep machine.
We love the warmer weather, but your Perfect Prep may not and sometimes needs a little more attention. There is a probe in with machine that is constantly checking that the water dispensed will create a safe feed for your little one.
Because of this, If the tank temperature reads as outside the required temperature then the machine will signal a temperature warning and stop dispensing, this is a safety feature we have added to the machine. Don't worry though, we have lots of support available to get you back to feeding your little one with ease.
To bring the temperature down, you can top the jug up with fresh, cold tap water, or you can even add some ice cubes. We designed the jug in a way that means you can place it in the fridge to keep it cool, just remember to take it out of the fridge and wait around 15 minutes to let the water get to a suitable temperature before dispensing.
We would love to support you with this further, but we can not see your details on TrustPilot, Please can you contact us through Contact Us | Tommee Tippee (https://www.tommeetippee.com/en-gb/pages/contact-us)
Best wishes,
Tommee Tippee
Morgan handled my problem efficiently…
Morgan handled my problem efficiently and successfully; offering a replacement.
Would prefer a phone conversation but the online chat did the job.
22 July 2026
Unprompted review
Reply from Tommee Tippee UK
Hi KC,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able t help resolve your problem quickly and get that replacement out to you.
We will be sure to pass along your kind words to Morgan.
Please do not hesitate to get back in contact should you ever need any future support.
Warmest Wishes,
Tommee Tippee
I had a problem with one of the item
I had a problem with one of the items I had brought. Cienna, Debbie and Marti helped resolve this issue and sent me a replacement. It was really easy and it was all resolved within the same day. Very happy with the customer service I was given
23 July 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Emma,
Thank you for taking the time to leave some feedback on your experience with us!
We're so glad to hear that your query has been resolved swiftly by our Parentcare Specialists and that you have found this to be really easy and efficient. We're delighted to hear how satisfied you are with the service provided, and we hope you continue to love our products as much as we do!
If you need any further assistance, we're always happy to help.
Warm Wishes,
Tommee Tippee, and
5* service!
5* service!! Honorine, Nicholas and Martin were a great help and very attentive when trying to find a replacement piece for a breast pump. My only issue would be the ability to get in contact in the first place. I couldn't find an easy way to contact the company and ended up contacting through a French chat bot. But I wrote my issue in English and got a timely reply back through my email. In English.
22 July 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Chiara,
Thank you for taking the time to leave a review today.
We do apologise to hear you were not able to easily reach out and you can find out contact page here: https://www.tommeetippee.com/en-gb/pages/contact-us should you need to reach out in the future.
However, it is great to hear that the team were able to work together to give you such a personal response ensuring you felt heard during your interaction with us.
Please do not wait to reach out if you need anything else!
Best Wishes,
Tommee Tippee
I spoke to a lady called Debbie today…
I spoke to a lady called Debbie today who was fantastic and dealt with my query so well and in a timely manner. All resolved and really gratefully of such good customer service. Thank you.
23 July 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Kacie,
Thank you so much for taking the time to leave such a lovely review!
We are delighted to hear our Parent-Care Specialists were able to assist you, we will be sure to pass your kind words back to Debbie.
Warmest Wishes,
Tommee Tippee
I had an issue with my perfect prep…
I had an issue with my perfect prep machine -I purchase all Tommee tippee items as there always good quality. it was resolved very quickly I dealt with Beverly she couldn’t have been kinder and more understanding great expierance.
20 July 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Cameron,
Thank you for taking time to leave your review.
We're always delighted to hear when our Parent-Care Specialists are able to help quickly resolve your issue and with empathy and understanding.
We will be sure to pass along your kind words to Beverley.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
The best baby products at a great…
The best baby products at a great price, with quick delivery
29 October 2025
Reply from Tommee Tippee UK
Hi Alan,
Thank you for taking time to leave your review.
It is always a pleasure to hear that our products meet with Parent and Carer approval and that we could get them out to you so quick.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Antony was a pleasure to deal with.
Antony was a pleasure to deal with.
Helped me with an issue I was having with my product in an efficient manner.
Thanks so much!
22 July 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Jamie,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists are able to be of help in resolving your issue and leave you with such a great impression.
We will be sure to pass along your kind words to Antony.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
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