Well, what can I say from a premium brand like TT. From sales, customer services to after sales team... they have been amazing. My conversation & correspondence was with a lady called Susie fro... See more
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Review summary
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Reviews shaping this summary
Very impressed. Contacted support on their live chat function on the website - Nicholas responded live at 2am and sent out the relevant breast pump flange inserts free of charge. All resolved within 5... See more
Company replied
Contacted customer service as my daughter’s cup was faulty, spoke with Andy via the live chat and honestly what an amazing experience. Spoke through my issue with him and the outcome is they are sendi... See more
Company replied
Have had a Tommee Tippee weighted straw cup for about 4 months, and the weight has started coming off the straw (which then means the any-way-up bit doesn't work). Fine that it's worn out considering... See more
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Company details
- #44 of 93 best companies in Baby shop
- #19 of 38 best companies in Baby Clothing Shop
- #21 of 34 best companies in Childrens Shop
- #4 of 9 best companies in FMCG Manufacturer
- #5 of 11 best companies in Maternity Shop
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, United Kingdom
- 08085 97 98 99
- tommeetippee.com/en-gb
4.5
Excellent
12k reviews
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I had refused to accept an order…
I had refused to accept an order delivery and learning that my parents had purchased me the same items as a gift, however even though the package worth of over £400 had been returned for over 3 weeks, no refund had been processed. I had to keep chasing this and none of the agents were helpful, apart from the 3rd agent I had spoke to. Not sure I’d be any to order from you again based on my returns experience!
28 April 2026
Reply from Tommee Tippee UK
Hello,
Thank you for taking the time to leave us some feedback on your experience with your order with us.
We are sorry to hear there was a delay with your refund. When an order is rejected at delivery, this then needs to be processed at the couriers facility, relabelled with new tracking information and returned to us. Once we recieve the order back we then need to process the return. We recommend using our returns protal https://www.tommeetippee.com/en-gb/returns if you do not need your order any longer as this will be a much speedier process when returning your order.
We will take on board the feedback in regards to the speed of resolving this for you and will use this to continue to improve the services we provide to ensure this is a seamless process in future.
Best wishes,
Tommee Tippee
worst customer service
This was one of the worst customer service experiences I’ve ever had. I placed an order during a promotion of free soother with a NightGlow Pod purchase, but the soother never arrived.
When I contacted support, the response was slow, and their first reaction was to ask for a screenshot as "proof" of the promotion. Who honestly expects to keep evidence of a website offer just to receive what they paid for? When I told them I didn’t have a screenshot, they claimed the offer had ended before my purchase - even though it was still live on their site when I checked out.
It feels like they are making customers pay for their own technical mistakes. The soother is worth less than £10, which is nothing compared to what I spent, but the dismissive, rude attitude really bothers me. I won't be shopping here again.
14 April 2026
Unprompted review
Reply from Tommee Tippee UK
Hello,
Thank you for taking the time to leave some feedback on your recent experience with our Parent-Care team.
We are sorry to hear that you did not qualify for the free item and this left you feeling frustrated and dismissed when discussing with the team.
We understand how dissapointing it can be when you miss out on an offer. One of our Parent-Care specialists ahve reached out to you to see if we can turn this experience around for you.
We hope to hear back from you soon,
Tommee Tippee
Fast and efficient ordering and…
Fast and efficient ordering and delivery of product. Not used it yet as baby due September.
24 April 2026
Reply from Tommee Tippee UK
Hi Amanda,
Thank you for providing us with your feedback.
We are pleased to hear that you found the ordering and delivery for your order was Fast and efficient.
We hope you continue to use our products in the future.
Best wishes,
Tommee Tippee
Purchased the Owl Travel Night Aide
Purchased the Owl Travel Night Aide. Very disappointed, white noise cannot play when being charged, the owl turns off after 10 minutes, no way to have on all night long. Waste of money, I wouldn’t recommended this product.
1 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Maddy,
Thank you for taking your time to share your feedback.
We are deeply sorry to hear about your experience with Ollie The Owl Travel Sleep Aid, this is not the experience we aim to deliver at Tommee Tippee.
We understand how important is for you to play white noise consistently through the night for your little one, and how frustrating it must be to see the device switching off after a couple of minutes.
As the manual states it, Travel Sleep Aid can't be used while charging due to safety reasons. You can find the right information here:
Mini Travel Sleep Aid | Tommee Tippee (https://www.tommeetippee.com/en-gb/product-support/support-mini-travel-sleep-aid)
However, we'd like to make this right for you regarding the device switching off after a couple of minutes. Please reach out to our customer support team with your personal details and your reference number (#139584) and one of our Parent-Care Specialists will be happy to guide you through the correct troubleshooting.
You can contact us using your preferred type of communication through this link:
Tommee Tippee UK (https://www.tommeetippee.com/en-gb/contact-us)
We appreciate your honesty, and we'll be looking forward to hear from you soon.
Warmest Wishes,
Tommee Tippee.
Jo helped me within minutes
Jo helped me within minutes. Sent me out a new prep feed maker without any hesitation as soon as I provided her with my confirmation of purchase email. Excellent customer service. Would recommend this brand to all, already was doing so as I love the product but now seeing how quick they are to send out a new one knowing this one has broke makes me even more confident with putting others onto this brand.
1 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Demi,
Thank you so much for taking the time to leave such wonderful feedback!
We are so glad Jo was able to help solve this for you, we will be sure to pass this over to her.
Please do not hesitate to reach out to us again in future if we can ever help with anything.
Warmest Wishes,
Tommee Tippee
My daughter-in-law absolutely loved the…
My daughter-in-law absolutely loved the prep bundle and it was everything she wanted and more.
27 April 2026
Reply from Tommee Tippee UK
Hi Michelle,
Thank you so much for taking the time to leave this lovely review for us.
We are so happy to hear that your daughter-in-law loved the bundle, and we hope she gets lots of use out of it.
We hope you continue to recommend us in future.
Best wishes,
Tommee Tippee
Our go to brand
We always purchase tommy tippee because the cups are always durable and spillproof, We’ve loved so many of their products, recently we switched from bottle to straw cups so we do we of course purchased Tommy Tippee, we loved them but the first one we disconnected the tubing from the weight at the bottom and the valve at the top, then found out that the tubing won’t go back in if we do this but we loved the cup so we bought two more and decided to find better ways to clean it, unfortunately though twice now it’s just disconnected on its own somehow and even if you put it back the tubing slides off and won’t stay there after the first time you disconnect, this is the only problem i’ve ever had with a tommy tippee product and after bringing it to their attention they were happy to rectify the situation and make sure that we were satisfied.
There are products that may not always be as effective as others but when a company goes above any beyond to make sure it’s fixed and that you’re happy and takes the feedback to find a solution in the future that makes a difference.
We will continue to use this brand and will continue to suggest them to others.
1 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Lisa,
Thank you so much for taking the time to leave this lovely review for us.
We always love to hear that you have been enjoying our products and hope you continue to advocate for us in future.
Please do not hesitate to reach out to us again in future if we can ever help with anything.
Best wishes,
Tommee Tippee
Great experience with Customer service
Great experience with Customer service
1 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Taniya,
Thank you for your feedback.
We are delighted to hear how happy you are with the service you received from us, and we greatly appreciate you taking the time to leave your feedback.
Best wishes,
Tommee Tippee
great support
Brilliant support from the teams to help with spare parts.
Lanre and Martin We’re kind and helpful with my request. Thank you
1 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Susie,
Thank you for taking the time to leave us a review.
We are always happy to always hear our Parent-Care Specialists were able to provide those spare parts for you.
We will pass your thanks to Lanre and Martin.
Warmest wishes,
Tommee Tippee.
Exceptional Customer Service…
I had the pleasure of talking to Beverly yesterday, she responded quickly and was very helpful, polite, arranging a replacement for Our Daughter’s Go-prep without any problem at all. Most understanding. Everything was sorted within a few Minutes which was impressive by far. The level of customer service was exceptional !. Again Thank you !
29 April 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Lynn,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to help quickly resolve your issue and leave you with such a great impression.
We will be sure to pass along your kind words to Beverly.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Reached out to Tommee Tippee for help…
Reached out to Tommee Tippee for help and Andy kindly responded to my enquiry. He listened to my troubles and went above and beyond to make sure I felt heard as well as kindly helping to take some of the stress away that I am currently facing.
30 April 2026
Unprompted review
Reply from Tommee Tippee UK
Hi,
Thank you for taking the time to leave a review of your experience with Andy.
We are so pleased to hear he made you feal heard and eased some stress by going above and beyond to assist with your query!
Best wishes,
Tommee Tippee
Tommee Tippee Insulated Active Spout Cup
I bought a set of two of the active spout cups in preparation for my little one to start nursery and honestly I wish I hadn’t.
It’s not all bad - the drinks do stay cold, but we have had so many leaks! Not only leaks but the seal on this bottle that prevents leaks has completely come away on one of the bottles.
Tommee Tippee has always been a well known and reputable brand but this product lets you down.
12 February 2026
Reply from Tommee Tippee UK
Hi Pareiss,
Thank you for taking time to leave your feedback.
We're sorry to hear that your Active Spout cups have been experiencing leaks and that the seal has come away, we designed these cups to be a no leak, comfortable to carry solution for your little one so we can certainly understand your disappointment at having yours not live up to this promise.
One of our Parent-Care Specialists has reached out to you via email to see how we can best support you with this.
We look forward to hearing back from you.
Warmest Wishes,
Tommee Tippee.
I messaged today about my Tommee tippee…
I messaged today about my Tommee tippee flask lights not coming on and got a lovely adviser Martin who talked me through how to fix the problem thank you
29 April 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Ciara,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to help fix and issue for you and leave you with such a great impression.
We will be sure to pass along your kind words to Martin.
Please do not hesitate to get in contact should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
Martin omg what a great asset to the…
Martin omg what a great asset to the Team, was so helpful and has made mine and my grandson who has autism day better, he only drinks out of Insulated sports bottle and the inserts of the silicone has broke which makes it leak, as I looked and couldn't find them Martin is sending me some which I cannot Thank him enough for going over and beyond , it really means so much. Such a incredible Service, Top Marks 👏
29 April 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Tracey.
Thank you for taking the time to leave this wonderful review for us.
We are so happy to hear that Martin was able to send you some of the bottles for your little one and make your days that much better.
We will make sure you pass your kind words along to Martin.
Best wishes,
Tommee Tippee
Had an issue with my Tommee tippee…
Had an issue with my Tommee tippee Groegg. Martin from customer services dealt with the issue quickly and professionally.
29 April 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Paul,
Thank you for taking the time to leave a review today.
We do apologise to hear you had an issue with your GroEgg however we are pleased to hear Martin was able to resolve this issue in a professional manner.
Best Wishes,
Tommee Tippee
My god baby loves her soothers
24 April 2026
Reply from Tommee Tippee UK
Hello Lisa,
Thank you so much for the lovely 5 start Trustpilot review.
We are so pleased that you are happy with your recent order you have received.
We are so happy that your little one loves the new soothers and I hope you continue to be a customer and enjoy our products.
Warmest of wishes
Tommee Tippee.
Chat message Good. Unhappy with service
I had a good experience on the chat.
But I am disappointed with the service. I placed my order on the the 19th April. I contacted Tommie Tippee today 29th . They will have to resend it. Iv been informed I'll have to wait 5 days if not more.
I can't use my prep machine because I need the part. This is frustrating.
29 April 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Jane,
Thank you so much for the 4 star review, all feedback is appreciated to help us improve our services.
I am sorry for the disappointment and frustration which we caused with your original order which did not arrive in the end.
We are very sorry that when you reached out that we had to send another order which would have delayed this further for you.
We can see you had reached out to one of our Parentcare Specialists, who has also refunded the postal charge as the order was not received.
Best Wishes.
Tommee Tippee.
0 star more accurate
Having bought numerous Tommee Tippee products I didn’t hesitate when recommended the blackout blind to purchase one for my two year olds bedroom. Adjustable with Velcro and suckers that just stick to the window. Only a few weeks back we had some lovely weather. Rare, but lovely for April. First night of trying the blind. Toddler slept lovely! Had an extra hour in bed! Brilliant! Until I opened the curtains, took down the blind and saw where the window was cracked from top to bottom from the inside of the house.
Had to have the whole glass replaced. £200 down. The window guy has heard of this exact thing happening with these blinds before and a quick google confirms it happens frequently. Please avoid. POOR customer service. Despite being categorically told nothing else could have caused it but the heat being trapped behind this blind, it’s not their responsibility.
1 April 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Andrea,
Thank you for taking the time to leave a review.
We’re sorry to hear about your experience and understand your concerns regarding the damage to your window. This is certainly not something we would expect when using the product correctly.
To ensure the unit is taken down correctly there is certain steps that are needed, otherwise it can result in damage. Please see below:
How do I remove a Portable Blackout Blind?
When it’s time to remove your blind, or if you are taking it down to go on holiday, remember:
1. Don’t grab the blind and pull. You risk serious damage to your window glass if you do this. Simply pull on the release tab of each individual suction cup to break the suction. This lets air in and the suction cup stops sucking without causing damage to the cup edge.
2. Please do not pull on the blind to remove it from your window. Not only do you risk damaging the blind and eyelets, but you could damage the window itself.
While we understand the concerns of this product if used correctly there would be no concerns for damage. So we do apologise to hear this has occurred for you.
Best Wishes,
Tommee Tippee
Reply from Tommee Tippee UK
Hello Jessica,
Thank you so much for the lovely Trust Pilot review about your recent order with us.
We are so pleased with the price that you paid for your order as well as how quickly the order has arrived.
We try our best to provide products which are premium at the great price, so you know you are getting something well worth using.
We are also very pleased to hear that the order was delivered quickly, why is really helpful when you need something.
Lets hope we hear from you again in the future, and thank you for being a customer.
Kind Regards.
Tommee Tippee.
Such great customer service
Such great customer service, quick responses and a solution found easily. Very pleased and grateful!
29 April 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Ellie,
Thank you for your feedback.
It is fantastic to hear how satisfied you are with the service you received and we greatly appreciate you taking the time to leave a review of your experience.
We are delighted that your issue was easily resolved, please do not hesitate to contact us should you ever need any assistance in future.
Best wishes,
Tommee Tippee
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