I was having trouble finding the breast pump duck valve replacement and Anna was able to help me right away on the website. I gave her my contact information and she ordered the valve for me without t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The Parent-Care team, specifically Sam and Izzy were fast to help resolve the problem. I lost one of the 2-piece values to the Active Sporty Spout cups and they were able to assist without issue. It t... See more
Company replied
We received a bottle warmer as a baby shower gift and unfortunately it started having mechanical issues where it kept turning itself back on and heating inconsistently. I reached out to support and th... See more
Company replied
Going through the customer service contact with Tommee Tippee and having the chance to speak with parent-care specialist Beth was amazing. I’ve never truly felt such a caring customer service. T... See more
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Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
11th Floor, 1010 Washington Boulevard, Stamford,, 06901, Connecticut, United States
- +1 877 248 6922
- tommeetippee.com/en-us
4.8
Excellent
932 reviews
No history of asking for reviews
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Great communication and very nice
Great communication and very nice! love all the products. ive used everything from birth to now 18 months
17 November 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Catey,
Thank you for your feedback. We are delighted to hear you you received great communication from our service.
We are glad to hear that you love all our products. We design our products to be as parent friendly as possible.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Anna is an awesome agent!
I was helped by Anna. They were very helpful and kind. I appreciate their kindness and quickness in getting back to me to help resolve my query. Thank you, Anna! You rock!
7 November 2025
Unprompted review
Reply from Tommee Tippee North America
Hi,
It is so lovely to hear Anna made your experience with us awesome! It was a pleasure to assist you.
Thank you for providing your feedback
-Tommee Tippee
Free pump parts
I spoke with Izzy to receive the correct pump parts I was searching for. She helped tremendously! Thank you!
29 October 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Sonya,
We are happy to hear you have had a positive experience with us, thanks to the lovely Izzy. Thank you for taking the time to provide us with your feedback!
-Tommee Tippee
Jo was absolutely amazing constantly…
Jo was absolutely amazing constantly keeping me updated with my order and supplies information letting me know some parts are out of stock but I’d still be able to get them when they come in! Absolutely love the company and products 🩷
29 October 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Emily,
Thank you for taking the time to leave a review today.
We are delighted to hear Jo was able to provide such a postive experience and that you are enjoying your products.
If you ever need anything else please do not wait to reach out.
Warm Regards,
Tommee Tippee
Customer service was amazing I had a…
Customer service was amazing I had a set of bottles that were having some issues and I reached out to customer service and due to the issues and the fact that these bottles are only 3 months old they allowed me to dispose of them and they sent me replacements of all five bottles. My son loves these bottles.
27 October 2025
Unprompted review
Reply from Tommee Tippee North America
Hello Vigna,
Thank you for your feedback.
It is wonderful to hear how happy you are with the service that you received and that your issue was resolved by our Parent Care Specialists. We are delighted that your son loves our bottles, and we greatly appreciate you taking the time to leave your review. Your feedback means a lot to us.
Please do not hesitate to contact us should you ever need any further assistance at all.
Best Wishes
Tommee Tippee
I spoke with Antony as I had purchased…
I spoke with Antony as I had purchased a faulty breast pump, and my local store couldn’t follow through with the return. He sent me a replacement pump to my original electric pump as I couldn’t find it anywhere and had to try out their hands free pump. They’re the best with customer service super quick and understanding. Thank you Antony you’ve saved my first breastfeeding experience.
27 October 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Dama,
It was a pleasure to have have been able to assist you. We are glad to hear you had a smooth and pleasant experience with us, thanks to Antony. Hope you enjoy your new pump!
-Tommee Tippee
Beverly was super helpful
Beverly was super helpful! Quick response and very kind. One of my parts are on back order but Beverly was very apologetic and honest about when I will be able to get those parts. Great customer service
27 October 2025
Unprompted review
Reply from Tommee Tippee North America
Hello Kelsey.
Thank you for taking the time to leave your feedback.
We are delighted to hear that Beverley was very kind and quick to respond.
We will certainly pass your kind words on.
We hope you continue to use our services and products in the future.
Best Wishes.
Tommee Tippee.
Tayla was an outstanding representative…
Tayla was an outstanding representative that tried her best to resolve my issue. She was punctual, kind and very understanding
27 October 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Delphine,
Thank you for leaving such a glowing review for Tayla.
We are so pleased to hear she was kind and understanding when helping you out with your query. We all hope that you're able to find a style of cup that'll work for your grandson.
Best wishes,
Tommee Tippee
I’m very disappointed with this…
I’m very disappointed with this purchase. I bought the pumps, and they don’t even work properly. The sizing is completely off, and to make things worse, the replacement parts I ordered aren’t even in stock. Overall, a terrible product and a waste of money. I wouldn’t recommend this to anyone.
26 October 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Keyla,
Thank you for taking the time to leave a review.
We do apologize to hear about the experience you have received with this pump.
We can see you have been in touch regarding this matter and we are sorry the outcome was not as expected. Once we have more stock we can assist with sending the required parts.
Once again we do apologize we were not able to resolve this matter right away.
Warm Regards,
Tommee Tippee
Email Assistance from the Best!
I had a not so great experience with their Chat Bot so reached out via email. Angel, Nicholas and Jo all came to the rescue and made everything right. I love Tommee Tippee products for my grandchildren!
20 October 2025
Unprompted review
Reply from Tommee Tippee North America
Good evening,
Thank you for taking the time to leave some feedback in regards to your experience.
We are ever so sorry to hear that you had a tough time with our ChatBot, however, we are so pleased to hear that our Customer Service team was able to resolve your query efficiently for you. We are thrilled to hear that you are satisfied with the service provided and we hope you continue to love our products as much as we do!
Wishing you all the best,
Tommee Tippee
Great customer service!
I contacted customer service because both of my toddler’s Sippee Cups were leaking. The team responded quickly, guided me through a few troubleshooting steps, and arranged replacements right away. Everything was handled professionally and with care. Really appreciated the smooth and helpful experience!
20 October 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Sa,
Thank you for your feedback. We are delighted to hear that our customer service team were able to assist you quickly and send you out a replacement sippee cup for you.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee.
Izzy was very quick and helpful thank…
Izzy was very quick and helpful thank you!
17 October 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Jasmine,
We are glad to hear you have had a great experience with us, thanks to the lovely Izzy. Thank you for taking the time to provide us with your feedback.
-Tommee Tippee
Excellent Service
There is always room for improvement but they went out of their way to send me advanced anti colic bottles out of gesture since my daughter was having issues with a different tommee tippee bottle.
17 October 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Katie,
Thank you for sharing your feedback. We’re really pleased to hear the team could step in and get the advanced anti-colic bottles sent to help with your little one’s feeding.
If there’s ever anything more we can do, just reach out through our contact page: https://www.tommeetippee.com/en-us/contact-us
Best wishes,
Tommee Tippee
Anna was so wonderful to work with
Anna was so wonderful to work with, I really appreciate her taking the time to listen to how hard my situation is. Tommee tippee was so kind to donate bottles & pacis to me for my baby boy due soon. Due to the government shut down an my state having a back log with unemployment I am struggling with buying stuff for my baby that’s due in January.
15 October 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Samantha,
Thank you so much for your kind words. We're really glad to hear Anna was able to support you during such a challenging time, and we’re wishing you and your baby boy all the very best as you prepare for his arrival.
If you ever need anything else, please don’t hesitate to reach out through our contact page: https://www.tommeetippee.com/en-us/contact-us
Best wishes,
Tommee Tippee
Great experience and problem solved!
The internal straw of my son’s favorite cup was lost at daycare. I contacted customer service and messaged with Nicholas who was super helpful. There are no replacement parts available but he sent me a replacement cup! I wasn't expecting such great customer service and you saved the day for my little guy. I can't thank you enough!!
15 October 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Rachel,
We pride ourselves on providing great quality products and the service to match! We are glad to hear this has been the case in your experience with us, thanks to the lovely Nicholas.
Thank you for taking the time to leave a review.
-Tommee Tippee
Anna was super helpful in getting me…
Anna was super helpful in getting me additional parts!
15 October 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Mackenzie,
Thank you for taking the time to provide us with your feedback. We appreciate it.
We are always pleased to hear that our Parent Care Specialists was able to be of assistance.
Best wishes,
Tommee Tippee
Quick and efficient
Angel gave me a quick response with information that I need on the replacement parts for my pump. The communication and timelyness of this matter definitely is a five star experience.
12 October 2025
Unprompted review
Reply from Tommee Tippee North America
Hello Reese,
Thank you for your feedback.
It is wonderful to hear your query was promptly handled by Angel and how satisfied you are with the service you received. We really appreciate you taking the time to leave your review and do hope you continue to use our products and services in future.
Best Wishes
Tommee Tippee
I purchased a two pack of the Tommee…
I purchased a two pack of the Tommee Tippee Starter Cup in February 2025. In September, the straws started falling apart while in use - my son would be happily drinking his milk and then it would stop coming out because the straw had detached. I reached out to Tommee Tippee support in hopes of getting or purchasing replacement straws. Unfortunately they did not have any parts available. The support person who helped me, Debbie, was fantastic and is sending us a different cup as a replacement. I find it frustrating that the cups stop working after only 7 months. They are the only straw cups we found that are truly leakproof and easy enough for our son to drink out of when he was smaller, so they have been our cup of choice for milk ever since we got rid of bottles. But it is disappointing that they don’t last longer!
1 October 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Lyndi,
Thank you for taking the time to leave a review today.
It is great to hear that Debbie was able to resolve this so easily for you. We are always trying to improve on your products and provide better services for our customers so we will take on board the feedback regarding the longevity of the cups.
Thank you again for providing feedback.
Warm Regards,
Tommee Tippee
Lost the valves to our sippy cups and…
Lost the valves to our sippy cups and customer support was more than helpful by sending me replacement cups. Thank you!
29 September 2025
Unprompted review
Reply from Tommee Tippee North America
Hello Lyss.
Thank you for taking the time to leave your feedback.
We are delighted to hear how helpful our Customer Support Team were and how they helped you with your issue.
We hope you continue using our products and services in the future.
Best Wishes
Tommee Tippee
Great Customer Service
My wife lost a part to our son’s water bottle and I was looking to buy a replacement. Unfortunately, they didn’t have the specific part in stock. The representative asked me for some information and then gave me a brand new bottle. Super grateful for the help!
18 September 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Isaiah,
Thank you for taking the time to leave a review of your experience with our Parent Care Specialists.
We hope you and the little one love that new cup when it arrives!
Best wishes,
Tommee Tippee
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