I’m so impressed with the customer service. Everyone I’ve spoken with has been incredibly kind, helpful, and genuinely thoughtful. They made the whole experience feel so personal and easy. Their produ... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
that's what every customer service should be : top notch, fast to reply, very comprehensive and fully dedicated. We had an issue with one of our bottles and it has been taken care of within a few days... See more
Company replied
I absolutely love Tommee Tippee! ❤️ Their products have become such a big part of our everyday life with my 8-month-old daughter, Sophia. One of her favorites is her Tommee Tippee straw cup, whic... See more
Company replied
The Parent-Care team, specifically Sam and Izzy were fast to help resolve the problem. I lost one of the 2-piece values to the Active Sporty Spout cups and they were able to assist without issue. It t... See more
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Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
11th Floor, 1010 Washington Boulevard, Stamford,, 06901, Connecticut, United States
- +1 877 248 6922
- tommeetippee.com/en-us
4.8
Excellent
983 reviews
No recent history of asking for reviews
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Replacement cup for broken straw
Nicholas and Morgan were great to work with. They will be sending a new cup after a straw broke due to normal toddler use. This is much appreciated. I’d give 5 stars if the broken part could just be replaced (I’d pay for it!), as this is better for the environment.
16 December 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Kirsty,
Thank you for sharing your experience and feedback with us!
We are so pleased to hear that you are satisfied with the level of service you received, we are also glad to hear that your query was resolved swiftly with a replacement on the way.
We are saddened to hear that your review dropped a star due to the lack of spare parts we have available for our Cups, we certainly understand how inconvenient this may be. We are happy to pass your feedback along to the relevant team as this helps us improve for the future!
Thank you for sharing, wishing you all the best,
Tommee Tippee
Great customer service
Chatted with both Morgan and Izzy they were both professional and helpful. Izzy was the second person I spoke with and she helped resolve my issue. I am very satisfied. I love your products and will continue to purchase them.
16 December 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Don,
Thank you for taking the time to share your experience.
We are thrilled to hear that you were supported with your query and this was resolved swiftly by our customer service team. We are glad to hear that you received the best customer service and that you are satisfied with the service you received. We are so happy to hear you found us to be helpful and we hope you continue to love our products as much as we do!
Kind Regards,
Tommee Tippee
“I had a great experience with Tommee…
“I had a great experience with Tommee Tippee’s customer service. The representative was kind, patient, and genuinely helpful in resolving my issue. As a parent, it really means a lot to receive such understanding and efficient support. Thank you for making the process smooth and stress-free!”
15 December 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Georgia,
Thank you for taking the time to leave a review today.
We’re really pleased to hear you had a great experience with our customer service team and that they were able to support you in a helpful and understanding way.
We are always hear to help so you can enjoy those special moments with you little ones!
Best Regards,
Tommee Tippee
Excellent customer service
Excellent customer service. I had an issue with a straw and when it couldn’t be replaced, the company sent me brand new cups! Extremely accommodating and really stand by their product!
15 December 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Laura.
Thank you for taking the time to leave a review today.
We’re sorry to hear about the issue you experienced. We know how important routine is for little ones, so it’s never ideal when something stops working. That said, we’re really pleased to hear our team was able to resolve this quickly and get a replacement to you without much delay.
Please do not wait to reach out if you ever need anything else.
Warm Regards,
Tommee Tippee
Customer service was fast ..efficient &…
Customer service was fast ..efficient & easy .. Spoke with Anna
9 December 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Jayda,
Thank you for taking the time to leave a review today.
It is great to hear that Anna was able to resolve your issue so quickly.
If you ever need anything else we shall be here to help so do not wait to reach out.
Best Wishes,
Tommee Tippee
I was able to order the parts I needed…
I was able to order the parts I needed except for 1 and they promptly told me they was out of stock for the time being. They were very helpful
1 December 2025
Unprompted review
Reply from Tommee Tippee North America
Hello Haley,
Thank you for leaving your lovely review it is much appreciated.
We are glad to have been able to provide you with some spare parts and are sorry that one was out of stock please be rest assured that stock is frequently updated and to continue getting in touch with anything you may need.
We will do our very best to assist you.
Best wishes
Tommee Tippee
Gayla & Jo were a huge help for me…
Gayla & Jo were a huge help for me today! Great customer service.
1 December 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Danielle,
Thank you for leaving a review of your experience with Tayla and Jo.
We are very happy to hear they were a massive help and able to offer you some Bottles.
Best wishes,
Tommee Tippee
Contacting customer service regarding a product defect
Contacting customer service regarding a product defect was easy to do. Izzy listened very patiently and was able to connect with me via email to obtain more details while staying on the phone. She was able to help resolve the issue and provide suitable alternatives for replacement. I am very pleased with the experience!
26 November 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Irene,
Thank you for taking the time to share your feedback with us.
We are delighted to hear that Izzy listened patiently and was able to resolve the issue for you quickly and efficiently. We will pass along your feedback to Izzy.
Kind regards,
Tommee Tippee
Im a first time mom this brand made…
Im a first time mom this brand made pumping so much more easy for me to handle and I got spare parts I need for free I highly recommend this brand
26 November 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Kaleigh,
Thank you so much for your feedback!
It's lovely to hear that we have been able to help with your pumping journey and that we were able to assist in getting some spare parts to you.
Please let us know anytime if we can be of any further help.
Best Wishes,
Tommee Tippee
My bottles had some unusual damage…
My bottles had some unusual damage after a short period of using them, and TT had me send some pics and is mailing new ones! All under 24 hrs. Thanks!
24 November 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Jordan,
Thank you for taking the time to leave a positive review.
We are so pleased to hear our specialists were able to help and get you some new Bottles that you can feel confident in using.
Best wishes,
Tommee Tippee
Great communication and very nice
Great communication and very nice! love all the products. ive used everything from birth to now 18 months
17 November 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Catey,
Thank you for your feedback. We are delighted to hear you you received great communication from our service.
We are glad to hear that you love all our products. We design our products to be as parent friendly as possible.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Anna is an awesome agent!
I was helped by Anna. They were very helpful and kind. I appreciate their kindness and quickness in getting back to me to help resolve my query. Thank you, Anna! You rock!
7 November 2025
Unprompted review
Reply from Tommee Tippee North America
Hi,
It is so lovely to hear Anna made your experience with us awesome! It was a pleasure to assist you.
Thank you for providing your feedback
-Tommee Tippee
Free pump parts
I spoke with Izzy to receive the correct pump parts I was searching for. She helped tremendously! Thank you!
29 October 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Sonya,
We are happy to hear you have had a positive experience with us, thanks to the lovely Izzy. Thank you for taking the time to provide us with your feedback!
-Tommee Tippee
Jo was absolutely amazing constantly…
Jo was absolutely amazing constantly keeping me updated with my order and supplies information letting me know some parts are out of stock but I’d still be able to get them when they come in! Absolutely love the company and products 🩷
29 October 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Emily,
Thank you for taking the time to leave a review today.
We are delighted to hear Jo was able to provide such a postive experience and that you are enjoying your products.
If you ever need anything else please do not wait to reach out.
Warm Regards,
Tommee Tippee
Customer service was amazing I had a…
Customer service was amazing I had a set of bottles that were having some issues and I reached out to customer service and due to the issues and the fact that these bottles are only 3 months old they allowed me to dispose of them and they sent me replacements of all five bottles. My son loves these bottles.
27 October 2025
Unprompted review
Reply from Tommee Tippee North America
Hello Vigna,
Thank you for your feedback.
It is wonderful to hear how happy you are with the service that you received and that your issue was resolved by our Parent Care Specialists. We are delighted that your son loves our bottles, and we greatly appreciate you taking the time to leave your review. Your feedback means a lot to us.
Please do not hesitate to contact us should you ever need any further assistance at all.
Best Wishes
Tommee Tippee
I spoke with Antony as I had purchased…
I spoke with Antony as I had purchased a faulty breast pump, and my local store couldn’t follow through with the return. He sent me a replacement pump to my original electric pump as I couldn’t find it anywhere and had to try out their hands free pump. They’re the best with customer service super quick and understanding. Thank you Antony you’ve saved my first breastfeeding experience.
27 October 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Dama,
It was a pleasure to have have been able to assist you. We are glad to hear you had a smooth and pleasant experience with us, thanks to Antony. Hope you enjoy your new pump!
-Tommee Tippee
Beverly was super helpful
Beverly was super helpful! Quick response and very kind. One of my parts are on back order but Beverly was very apologetic and honest about when I will be able to get those parts. Great customer service
27 October 2025
Unprompted review
Reply from Tommee Tippee North America
Hello Kelsey.
Thank you for taking the time to leave your feedback.
We are delighted to hear that Beverley was very kind and quick to respond.
We will certainly pass your kind words on.
We hope you continue to use our services and products in the future.
Best Wishes.
Tommee Tippee.
Tayla was an outstanding representative…
Tayla was an outstanding representative that tried her best to resolve my issue. She was punctual, kind and very understanding
27 October 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Delphine,
Thank you for leaving such a glowing review for Tayla.
We are so pleased to hear she was kind and understanding when helping you out with your query. We all hope that you're able to find a style of cup that'll work for your grandson.
Best wishes,
Tommee Tippee
I’m very disappointed with this…
I’m very disappointed with this purchase. I bought the pumps, and they don’t even work properly. The sizing is completely off, and to make things worse, the replacement parts I ordered aren’t even in stock. Overall, a terrible product and a waste of money. I wouldn’t recommend this to anyone.
26 October 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Keyla,
Thank you for taking the time to leave a review.
We do apologize to hear about the experience you have received with this pump.
We can see you have been in touch regarding this matter and we are sorry the outcome was not as expected. Once we have more stock we can assist with sending the required parts.
Once again we do apologize we were not able to resolve this matter right away.
Warm Regards,
Tommee Tippee
Email Assistance from the Best!
I had a not so great experience with their Chat Bot so reached out via email. Angel, Nicholas and Jo all came to the rescue and made everything right. I love Tommee Tippee products for my grandchildren!
20 October 2025
Unprompted review
Reply from Tommee Tippee North America
Good evening,
Thank you for taking the time to leave some feedback in regards to your experience.
We are ever so sorry to hear that you had a tough time with our ChatBot, however, we are so pleased to hear that our Customer Service team was able to resolve your query efficiently for you. We are thrilled to hear that you are satisfied with the service provided and we hope you continue to love our products as much as we do!
Wishing you all the best,
Tommee Tippee
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