I am renewing my contract after 2 years - From initial contact at the door - to my phone call to chat details - installing - All very positive - forward 2 yrs just renewed contract for 2 more... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've just had Toob broadband installed at my house. The Installer arrived early in the timeslot, was polite and competent. The installation was complete and up and running in short time. The I... See more
Company replied
Zero issues with the connection itself, occasional drop outs but speedy. One star lost for locking customers into contracts to avoid steep out of contract price rises (from £25 to £37, reduced to £29... See more
Company replied
We had a bad experience with BT (EE) Internet, and we still have 10 months left on our contract. I found Toob Internet, and they have a great deal: 9 months free and then £22 for 900mb/s, and it's wor... See more
Company replied
Company details
- #23 of 48 best companies in Internet provider
About toob
Written by the company
toob is a full-fibre broadband provider on a mission to bring fast, affordable and reliable internet to homes and businesses across England and Scotland. Built using 100% full-fibre – the UK's most reliable broadband technology* – toob offers powerful, future-ready full-fibre connectivity designed for modern life.
With a range of speeds that allows you to upload just as fast as you can download, everyone can stream, game, work and share without compromise. toob's service is further enhanced with the latest wi-fi 7 technology, delivering stronger, more stable connections throughout the home with no throttling or data caps.
If your current provider is letting you down, toob aims to solve your connectivity woes by offering high-quality broadband that doesn’t break the bank with no hidden fees.
Trusted by over 125,000 customers and rated ‘Excellent’ on Trustpilot, toob is proud to be an award-winning, customer-first broadband provider. In 2025, toob was named Contact Centre of the Year at the NECCA Awards for its dedication to outstanding customer service and featured in The Sunday Times 100 Tech Britain’s fastest-growing private technology companies listing in both 2025 and 2026.
It’s a really exciting time for toob. The business is growing quickly as operations are scaled up in preparation for the next stage in deploying our full-fibre network. We are looking for talented and ambitious individuals who can thrive in a young and dynamic business. If you’re keen to make a difference and play your part in helping toob transform broadband for good, then we would love to hear from you.
Visit toob.co.uk or call our customer services team on 02392 065558.
Enjoying toob? Refer a friend here and you'll both receive a reward!
*full-fibre is the UK’s most reliable broadband technology, source: Ofcom ‘UK home broadband performance’ report
With a range of speeds that allows you to upload just as fast as you can download, everyone can stream, game, work and share without compromise. toob's service is further enhanced with the latest wi-fi 7 technology, delivering stronger, more stable connections throughout the home with no throttling or data caps.
If your current provider is letting you down, toob aims to solve your connectivity woes by offering high-quality broadband that doesn’t break the bank with no hidden fees.
Trusted by over 125,000 customers and rated ‘Excellent’ on Trustpilot, toob is proud to be an award-winning, customer-first broadband provider. In 2025, toob was named Contact Centre of the Year at the NECCA Awards for its dedication to outstanding customer service and featured in The Sunday Times 100 Tech Britain’s fastest-growing private technology companies listing in both 2025 and 2026.
It’s a really exciting time for toob. The business is growing quickly as operations are scaled up in preparation for the next stage in deploying our full-fibre network. We are looking for talented and ambitious individuals who can thrive in a young and dynamic business. If you’re keen to make a difference and play your part in helping toob transform broadband for good, then we would love to hear from you.
Visit toob.co.uk or call our customer services team on 02392 065558.
Enjoying toob? Refer a friend here and you'll both receive a reward!
*full-fibre is the UK’s most reliable broadband technology, source: Ofcom ‘UK home broadband performance’ report
Contact info
Building 4000, Lakeside North Harbour, PO6 3EN, Portsmouth, United Kingdom
- 02392 065558
- hello@toob.co.uk
- toob.co.uk
4.5
Excellent
11k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The man i spoke to was very helpful
The man i spoke to was very helpful, I needed to upgrade my speed and within 5 minutes on the phone it was ordered, didn't try to sell me anything, just straight to the point, exactly what I wanted.
10 July 2026
Unprompted review
Reply from toob
Thank you so much for your fantastic review! We’re thrilled to hear our team made your upgrade quick and easy, with no fuss or pushy sales chat. It’s brilliant to know you got exactly what you wanted—superb service and a speedy result. Thanks for choosing toob!
Israa
The technician who installed the cable…
The technician who installed the cable and router was very helpful explaining how it worked. He was also very patient with this older person.
10 July 2026
Reply from toob
Thank you so much for your fantastic review, Ian! We’re really glad to hear our technician was so helpful and patient – that’s exactly the kind of excellent service we aim for. It’s brilliant to know you felt supported throughout your installation.
Israa
Charlie was brilliant
Charlie was brilliant today in making my renewal process very easy and straightforward, she explained everything clearly and was lovely to talk too.
10 July 2026
Unprompted review
Reply from toob
Thank you so much, Adam, for your fantastic review! We’re thrilled to hear Charlie made your renewal super easy and clear—she really is brilliant. It’s great knowing you found the process straightforward and enjoyed chatting with her. We love having customers like you with toob!
Israa
Toob service is second to none
Toob service is second to none. My internet connection has been perfect for all of my last contract leading me to sign up for another 2 years! Customer service is excellent, charming and they do what they promise!!
10 July 2026
Reply from toob
Thank you so much, Andrew, for this fantastic review! We’re thrilled to hear your connection has been flawless and that you’re sticking with toob for another two years. It’s brilliant to know our team’s service and reliability have made such a difference. We love having loyal customers like you and can’t wait to keep delivering the excellent speeds and value you expect. Thanks again for your superb feedback!
Israa
Charlie dealt with my question with…
Charlie dealt with my question with professionalism and kindness.
10 July 2026
Unprompted review
Reply from toob
Thank you so much for your fantastic review, Peter! We’re delighted to hear Charlie provided such professional and kind service. It’s brilliant to know you felt well looked after—service like this is exactly what we aim for every day. Thanks again for choosing toob!
Israa
Happy ive switched from virgin.
So far am very happy with Toob from installation to Internet coverage.
Am a basic user , whats app and alexa mainly but range is very good.
18 June 2026
Unprompted review
Reply from toob
Thank you so much for your fantastic review, John! We're thrilled to hear you’re happy you made the switch and that everything from installation to the coverage has been excellent. It's great to know you're enjoying such good range. We really appreciate you choosing toob and being part of our community.
Rana
Reply from toob
Thank you so much for your fantastic review, Lesley!
We’re thrilled to hear you found our service excellent and the installation process so easy. It’s brilliant to know our customer service team made a great impression too. We really appreciate you taking the time to share your experience with toob.
Rana
Everything went so smooth and sorted…
Everything went so smooth and sorted out my new contract Charlie was very friendly she really did help me out so much.
10 July 2026
Unprompted review
Reply from toob
Thank you so much for your fantastic review, Karl! We're delighted to hear everything went smoothly with your new contract and that Charleigh made such a positive difference. It's brilliant to know she was friendly and really helped you out. We appreciate you choosing toob and sharing your experience with us.
Rana
Kerrie customer service call
Was transferred to Kerrie from another department, She was absolutely great from the outset, sorted the question out, gave me all of the info I required and got the job all booked in. I can count on one hand how many times I've had to call toob customer service, and each time I have, they've been excellent.
As an overall supplier, and with their excellent customer support I would rate them an easy 10/10 .
Again Kerrie, you were brilliant, thank you.
10 July 2026
Unprompted review
Reply from toob
Thank you so much for your fantastic review, Marc! We’re delighted to hear Kerrie made everything so easy and got everything sorted for you—she’ll be chuffed to know her help stood out. It’s brilliant to know you’ve found our service consistently excellent and reliable whenever you’ve needed us. We really appreciate your kind words and your 10/10 rating means a lot to the whole toob team. Thanks again for choosing us and for sharing your experience!
Rana
Reply from toob
Thank you so much, Sally, for this fantastic 5-star review! It’s brilliant to hear our team’s service keeps hitting the mark for you. We really appreciate your loyalty and kind words.
Rana
Excellent service
I have, in the last week, contacted toob. The first was regarding no internet connection. Within 36 hours of reporting a fault, a team from City Fibre were at my house relaying new fibre cable. Toob were great in facilitating this serious problem.
The second was a conversation to see what options I had at the renewal of my contract. I spoke to two individuals - both excellent and normal!
Can’t fault toob for the service and the price
10 July 2026
Reply from toob
Thank you so much, Phillip, for this fantastic 5-star review! We’re thrilled to hear you had such a superb experience with our team sorting your connection so quickly and smoothly. It’s brilliant to know you found our service and price excellent, and that our team made everything feel straightforward and friendly. We really appreciate your loyalty and kind words – it means a lot to us. Thanks again for choosing toob!
Rana
Just had a very helpful conversation…
Just had a very helpful conversation with Charleigh clearly explaining how my new contract works. Was offered an Amazon voucher which I explained was lovely but with my limited knowledge would struggle transferring that to an Amazon account she very generously offered rather than a voucher to add an amount as credit to my Toob account. Appreciate your time Charleigh making things clearer.
10 July 2026
Unprompted review
Reply from toob
Thank you so much for your fantastic review, Kim!
We’re delighted to hear Charleigh made everything clear and straightforward for you. It’s brilliant to know you felt supported and that things were made easier. We’ll make sure Charleigh sees your kind words—she’ll be chuffed! Thanks again for choosing toob and sharing your experience with us.
Rana
Needed a good service due to WFH… BUT :(
decided to go to the higher package at £40 a month, as i work from home in IT so need a good service.In a month gone nearly 4 days without service. have had no call this morning as requested on my helpdesk ticket, now it has been no internet since 10pm weds 8th july…. thats nearly four days in a month, june 25-26 had no wifi… service is terrible… No one phones you back and no one really cares. I need to say the installation is so bad wires visible everywhere.I have nothing good to say about me experience …
Today 22nd July, it will be two weeks with no wifi, choosing toob has cost me £400 having to travel to work. Considering I live in Southampton city, why has it taken so long for the issue to be resolved…. No feedback from toob, only emails of the content type “We are trying our best to resolve the situation….”
10 July 2026
Unprompted review
Reply from toob
Hello,
We're really sorry you've had a a problem and we're keen to get things resolved.
Unfortunately we can't identify you from your username, so we've requested your toob details through Trustpilot.
Please look out for this request so we're able to assist. We're really grateful for your patience.
Chris
Very happy with the quality of service provided…
Very happy with both the quality of service provided and the price paid.
23 June 2026
Reply from toob
Thank you for your fantastic review! We're so pleased you’re happy with both our excellent service and superb value. It means a lot to know you’re enjoying toob.
Rana
Technical Network Advice
Network Advice from technical customer services on the interaction problems between the wifi 7 router and wifi 6 devices. Solutions given to get the best future outcome. Very helpful.
9 July 2026
Reply from toob
Thank you for your brilliant review, Stephen! We're delighted our technical team could help with your wi‑fi 7 and wi‑fi 6 device questions and offer solutions for the best setup. It's great to know you found the advice so useful. If you ever need more support, we're always here to help.
Rana
Amazing broadband
This broadband is so amazing and very helpful many people discouraged us from using it but ever since we started using it not long ago it had been so beneficial and so helpful too. We recently experienced a cut off but we followed the instructions regarding it and everything was fine within seconds tnx toob team you are doing an excellent job out there
26 June 2026
Unprompted review
Reply from toob
Thank you so much, Chelsea, for this fantastic review!
We're thrilled to hear that you're enjoying your toob broadband and that it's been such a positive experience. It's especially great to know that the service has exceeded your expectations despite the reservations you heard beforehand. We're also pleased that the guidance provided helped you get back online so quickly when you experienced an interruption. Providing a fast, reliable service, backed by helpful support, is exactly what we strive for. Thank you for your kind words and for choosing toob!
Rana
All good except I need to get signal…
All good except I need to get signal boosters for the back of the house
7 July 2026
Reply from toob
Thank you so much for your review, Malcolm! It’s brilliant to hear things are going well overall. We appreciate your feedback regarding the signal at the back of your house. If you'd like to explore ways to improve coverage, please don't hesitate to get in touch with our team—we'll be happy to help.
Rana
After requesting it to be put in…
After requesting it to be put in upstairs engineer assured I would have strong signal throughout if it was installed downstairs. But I didn't so had to get an extra booster at an additional cost per month. Also was told when querying the signal that the box shouldn't be by a window. So where do you think the engineer put the box... you got it, right by the window! *eye roll*
9 July 2026
Reply from toob
Thanks for your feedback Jody. Your wi-fi router doesn't need to be kept next to your fibre box. You're free to move this to a more central position in the room your service was installed in - and away from the window. If you'd like us to investigate this further, please get in touch.
Rana
Toob
Moved home. Looking for a supplier, as my old one didn’t cover. So checked up, found toob.
Had to wait nearly three months. And just managed on 5g.
Day of installation came. Phone to let me know a time. Team members turned up three outside one inside.
Routed cable where I wanted it not through house around to the back, wasn’t an issue, very helpful. Installer working inside was very professional wore feet gards to protect my floors. Again installed outlet where I needed it.
Run me through the install, cleaned up. Took about 45 mins. Can’t not recommend thes installers enough. Got a great deal with toob on increases for two year very fast 1gig total house WiFi. And fibre to your house not to the nearest cabinet then copper. I’m very happy. Thank you.
27 May 2026
Reply from toob
Thank you so much for this amazing review, JC! We’re thrilled you’re enjoying superfast, reliable wi‑fi throughout your home and that our team made installation smooth and hassle-free. It’s fantastic to hear you got great value and peace of mind with no price rises for two years. We really appreciate your kind words about our installers—they always aim to be helpful and professional. Thanks again for choosing toob and sharing your experience!
Israa
once I got through to Charlie
once I got through to Charlie, she take control and resolve the issue, of renewing my subscription, she did this in a clear and friendly manager
9 July 2026
Reply from toob
Thank you so much for your fantastic review, Chris! We're delighted Charlie made everything clear and easy for you—she’s superb at turning things around with a friendly touch. It’s brilliant to know you felt well looked after and got great service and value from toob. Thanks again for sharing your experience!
Israa
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.