I am renewing my contract after 2 years - From initial contact at the door - to my phone call to chat details - installing - All very positive - forward 2 yrs just renewed contract for 2 more... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've just had Toob broadband installed at my house. The Installer arrived early in the timeslot, was polite and competent. The installation was complete and up and running in short time. The I... See more
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Zero issues with the connection itself, occasional drop outs but speedy. One star lost for locking customers into contracts to avoid steep out of contract price rises (from £25 to £37, reduced to £29... See more
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We had a bad experience with BT (EE) Internet, and we still have 10 months left on our contract. I found Toob Internet, and they have a great deal: 9 months free and then £22 for 900mb/s, and it's wor... See more
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Company details
- #23 of 48 best companies in Internet provider
About toob
Written by the company
toob is a full-fibre broadband provider on a mission to bring fast, affordable and reliable internet to homes and businesses across England and Scotland. Built using 100% full-fibre – the UK's most reliable broadband technology* – toob offers powerful, future-ready full-fibre connectivity designed for modern life.
With a range of speeds that allows you to upload just as fast as you can download, everyone can stream, game, work and share without compromise. toob's service is further enhanced with the latest wi-fi 7 technology, delivering stronger, more stable connections throughout the home with no throttling or data caps.
If your current provider is letting you down, toob aims to solve your connectivity woes by offering high-quality broadband that doesn’t break the bank with no hidden fees.
Trusted by over 125,000 customers and rated ‘Excellent’ on Trustpilot, toob is proud to be an award-winning, customer-first broadband provider. In 2025, toob was named Contact Centre of the Year at the NECCA Awards for its dedication to outstanding customer service and featured in The Sunday Times 100 Tech Britain’s fastest-growing private technology companies listing in both 2025 and 2026.
It’s a really exciting time for toob. The business is growing quickly as operations are scaled up in preparation for the next stage in deploying our full-fibre network. We are looking for talented and ambitious individuals who can thrive in a young and dynamic business. If you’re keen to make a difference and play your part in helping toob transform broadband for good, then we would love to hear from you.
Visit toob.co.uk or call our customer services team on 02392 065558.
Enjoying toob? Refer a friend here and you'll both receive a reward!
*full-fibre is the UK’s most reliable broadband technology, source: Ofcom ‘UK home broadband performance’ report
With a range of speeds that allows you to upload just as fast as you can download, everyone can stream, game, work and share without compromise. toob's service is further enhanced with the latest wi-fi 7 technology, delivering stronger, more stable connections throughout the home with no throttling or data caps.
If your current provider is letting you down, toob aims to solve your connectivity woes by offering high-quality broadband that doesn’t break the bank with no hidden fees.
Trusted by over 125,000 customers and rated ‘Excellent’ on Trustpilot, toob is proud to be an award-winning, customer-first broadband provider. In 2025, toob was named Contact Centre of the Year at the NECCA Awards for its dedication to outstanding customer service and featured in The Sunday Times 100 Tech Britain’s fastest-growing private technology companies listing in both 2025 and 2026.
It’s a really exciting time for toob. The business is growing quickly as operations are scaled up in preparation for the next stage in deploying our full-fibre network. We are looking for talented and ambitious individuals who can thrive in a young and dynamic business. If you’re keen to make a difference and play your part in helping toob transform broadband for good, then we would love to hear from you.
Visit toob.co.uk or call our customer services team on 02392 065558.
Enjoying toob? Refer a friend here and you'll both receive a reward!
*full-fibre is the UK’s most reliable broadband technology, source: Ofcom ‘UK home broadband performance’ report
Contact info
Building 4000, Lakeside North Harbour, PO6 3EN, Portsmouth, United Kingdom
- 02392 065558
- hello@toob.co.uk
- toob.co.uk
4.5
Excellent
10k reviews
Asks customers to review
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from toob
Thank you for your wonderful review, Linda. We're delighted to hear you're enjoying a reliable service at a great price. Your feedback means a lot to us, and we're grateful for your support.
Rana
Great service
I have had the service for 18 months and in that time it has only been down once and we were advised this was going to happen in advance for work to be carried out
11 July 2026
Reply from toob
Thank you so much for your fantastic review, Linda! It’s brilliant to hear you’ve had such a reliable experience with toob over the past 18 months. We’re really pleased the service has been excellent for you, and that you felt kept in the loop when we needed to do some work. We love having loyal customers like you with us!
Rana
Update on my Toob experience
Update on my Toob experience: I called Toob yesterday at 08:05h. I was 11th in the queue. I waited almost 30 minutes to speak to someone. When I finally got through to a 'person', he was amazingly helpful, professional and thorough. So, it seems that my failure to have internet connection (that stopped me being able to watch the England /Norway game on Saturday evening), is a Toob technical failure in provisioning (as I suspected). It seems I may require a new router, but 'Technical Support' would need to make that decision. I was told that they would do that in the next 20-minutes, and they, or someone from support, would call me back to advise me what had been decided. I was told how I could do a small cabling change that allowed me to have working internet (on one device) which worked well for me to work for the day. Sadly, nobody called me back, I still don't know what's happening, and I still have no Wi-Fi (fire alarms and cameras are all still down). Toob, you showed great promise when the salesman knocked on my door and I signed-up. The Toob service is amazing, normally. However, for a communications company, their comms are shockingly awful. As I couldn't work as I normally do yesterday, I went to visit my daughter in the afternoon to help her at home. She also has no Toob service following a break in her fibre. She called Toob whilst I was there. She was number 20 in the queue, she waited 40-minutes for them to answer. She gave up as after such a long time, she was still number 11 in the queue!! Whilst Customer Service is not the first consideration when taking out an internet service provision, it really is a metric we should consider in case something ever goes wrong, as this is the 'real' test of how good a service company really is.
13 July 2026
Unprompted review
Reply from toob
Thank you for taking the time to update your review, Peter.
We're pleased to hear the advisor you spoke with was helpful and professional. However, we're sorry the promised follow-up didn't happen and you've been left without an update on your case.
We're currently experiencing a higher-than-usual number of calls, which has unfortunately led to longer wait times for customers contacting us. However, we appreciate this doesn't excuse the lack of communication you've experienced, and we're sorry we've fallen short of expectations.
Lola
Oh dear - it was excellent
The product is very good - high speed both up and down. When I had a problem in the early days, customer service was excellent. But now - bigger and less responsive. I waited 45 minutes plus every time to contract technical support and four days later I'm fobbed off with generalities. Fast interent is no good if it doesn't work. I've been a great fan of Toob - disappointing.
13 July 2026
Unprompted review
Reply from toob
Thank you for your feedback, Norrie.
We're sorry to hear your recent experience hasn't matched the high standards you previously received from us. Following an unexpected network event, our teams have been busier than usual, which has unfortunately led to longer call wait times for some customers.
We completely understand your frustration, especially when your service isn't working as expected. We've reviewed your account and can confirm our specialist team are looking into what's causing the issue and working towards a resolution. We'll be in touch as soon as we have an update.
Lola
Zero issues with the connection itself
Zero issues with the connection itself, occasional drop outs but speedy. One star lost for locking customers into contracts to avoid steep out of contract price rises (from £25 to £37, reduced to £29 if on new 24 month contract) but I guess that's just how these providers roll.
13 July 2026
Reply from toob
Thank you for your review, Hannah. We're really pleased to hear you've had a speedy and reliable connection. We're sorry to hear you've experienced occasional dropouts, and we'd be happy to investigate this further if you get in touch with our support team. We appreciate your honest feedback about the contract and pricing and understand how important flexibility is. Thanks again for sharing your experience with toob.
Rana
Poor customer service once you are…
Poor customer service once you are signed up go elsewhere
12 July 2026
Unprompted review
Reply from toob
We're sorry to hear you feel this way. Providing excellent customer service both before and after sign-up is extremely important to us, so it's disappointing to learn that we've fallen short of your expectations.
We'd like the opportunity to better understand what happened and see if we can put things right but we can't identify you from this review alone. We've reached out through Trustpilot for your account details.
Lola
It was a no fuss installation.
It was a no fuss installation.
The fitter turn up on time.
And i have the speeds promised at a fair price.
I am happy i moved to TOOB
20 June 2026
Unprompted review
Reply from toob
Thank you so much for your fantastic review, Alex! We're thrilled to hear your installation was smooth and on time, and that you're enjoying the brilliant speeds and great value you expected. It's superb to know you're happy with your move to toob—welcome aboard!
Rana
First class professional service
First class professional service. No hassle, easy operation and delivered by an expert.
13 July 2026
Reply from toob
Thank you so much for your fantastic review, Stuart! We’re thrilled to hear you found our service first class and hassle-free. It’s brilliant to know everything went smoothly and our expert team made things easy for you. We really appreciate you choosing toob and hope you keep enjoying our superb service and reliability.
Rana
Toob helpdesk
Stephen was extremely helpful and took his time to explain everything in detail.
I have been with Toob now for just over a year and have had no problems with the service at all within that time!
11 July 2026
Reply from toob
Thank you so much for your fantastic review, Hayley! We’re thrilled to hear Stephen gave you such brilliant support and took the time to make everything clear. It’s amazing to know you’ve enjoyed a whole year of trouble-free service with toob—reliability and great help are exactly what we aim for.
Rana
Very poor service desk support and unreliable company
I am writing this on behalf of a family member as they switched to toob for broadband on 1 July. However, during installation, the brickwork was damaged and the internet has not worked AT ALL since day 1. We have contacted the service desk many times. It took TWO HOURS to get through yesterday. Maddy took my contact details so that I can be added to the account as my brother has no internet to get in touch with toob! An engineer visit was promised on Wed 8 July but was a no-show. Another engineer visit was promised today (13 July) but again, was a NO SHOW. Again, a long wait to speak to the tech support dept. Why can't they answer the phone?? My brother has raised a complaint for the damage to his property, but no response to date. Annoyingly, Toob have already take payment for the first month. How poor is that when the connection has not worked! My brother has several health issues and is reliant on internet connection for medical appointments and prescriptions. No reasonable adjustments have been made for his disabilities, which by law they should have been. I would not recommend this company to anyone. I hope Toob contact me as the 3rd party named on the account as I need to escalate this complaint.
Since my post earlier this week, the internet is now working, the company has repaired the damage to the property and it has waived one month of charges. This is in response to this post. We appreciate the action taken and pleased that the complaint has now been resolved .
13 July 2026
Unprompted review
Reply from toob
We're sorry to hear about the experience described, Heather, particularly the issues with the installation, the delays in resolving the service fault, and the missed engineer appointments. We appreciate how frustrating this situation must be, especially given the reliance on the service.
We can confirm a complaint is being managed by our Customer Relations team. They have already started reviewing the concerns raised, including the, missed appointments, property damage claim, and the support provided to date. A member of the team will be in contact directly regarding the complaint and next steps.
We understand your concerns regarding communication and wait times, and we're sorry the level of service received has not met expectations.
Lola
Terrible technical support
The service was set up 3 months ago. It has never worked properly. I got a courtesy call in the first week. I said it was a poor signal. Instead of helping me they said to ring tech support.
I rang a few weeks later. Automated message said press 1 for a call back. They never did.
Rang again Wednesday 8th July. Said there was a fault. Only getting 18mbps!!! Told me I would get a call from 2nd level support in 24-48 hours. Still waiting after 5 days.
Have called tech support several times since. They tell me I’m on the list and I’ll get a call back soon. Joke
They have also deleted some of my tickets which were not resolved
Terrible service. Obviously have not employed enough tech staff. Don’t join.
13 July 2026
Unprompted review
Reply from toob
Thank you for taking the time to share your feedback, Neil.
We're sorry to hear you've been dissatisfied with both the performance of your service and the support you've received. We understand how frustrating it can be when issues remain unresolved and communication does not meet expectations.
We can confirm that a complaint has been raised regarding your concerns, and a member of our Customer Relations team will be in contact with you to discuss the matter further and work towards a resolution.
Lola
Reply from toob
Thank you so much for your fantastic review! We're thrilled to hear our team made such a brilliant impression with their friendliness and know-how. It means a lot to us—hope to welcome you back to toob soon!
Israa
Cheapest fastest most reliable…
Cheapest fastest most reliable broadband to you can get. Had all the others they do not compare.
19 February 2026
Reply from toob
Thank you so much for your fantastic review! We’re thrilled to hear you’re loving the unbeatable speed, reliability, and value that toob brings. It’s brilliant to know we stand out from the rest for you. We really appreciate your loyalty and support—here’s to many more superb experiences with toob!
Israa
So far I’ve had no problems with Toob
So far I’ve had no problems with Toob. The installation was carried out efficiently and on time. The speed is fast and consistent in both directions, unlike Virgin which slow and expensive.
13 July 2026
Reply from toob
Thank you so much for your brilliant review, Peter! We’re thrilled to hear your toob installation was smooth and on time, and that you’re enjoying superb, consistent speeds. It’s fantastic to know we’re delivering the value and reliability you were looking for. Thanks for choosing toob!
Israa
Had a great experience and they were…
Had a great experience and they were able to answer all of my questions and were super friendly!
13 July 2026
Unprompted review
Reply from toob
Thanks so much for your fantastic review, Caleb! We're thrilled you had such a great experience and found our team super friendly and helpful. It means a lot to know we could answer all your questions – that's exactly the service we aim for!
Israa
Slow response to emails
Slow response to emails. Have chased several times for ongoing confusion and unauthorised direct debits. Toob have admitted the mistake, but have failed to refund the last bill despite several calls and emails.
13 July 2026
Unprompted review
Reply from toob
Hello Mr Ewan,
We're sorry if there's been any confusion. We're not quite sure what this isabout and we can't identify you from your username alone.
The best way to contact us is through toob.co.uk/myaccount however we've requested your toob details so we can take a look into this for you. Please look out for and respond to this request from Trustpilot.
We all look forward to hearing from you.
Chris
Renewal time
Renewal time!
I thought it would be a painful experience, got a great deal when I asked about new customer offers.
Service is great, had no issues for the past 2 years. Speak to them before you end a contract
13 July 2026
Unprompted review
Reply from toob
Thank you so much for your fantastic review, Spencer! We’re thrilled to hear you’ve had an excellent experience with toob over the past two years and that renewing was smooth and straightforward. It’s brilliant to know you found our service reliable and our deals great—loyal customers like you mean the world to us. Thanks for sticking with us and for sharing your superb advice!
Israa
Reply from toob
Thank you so much for your brilliant review! We're thrilled to hear everything’s working smoothly for you—superb to know you’ve had no issues.
Israa
Reply from toob
Thank you so much for your fantastic review! We’re thrilled to hear you’re loving the switch to toob. It’s brilliant to know you’re pleased with the service so far—here’s to many more amazing experiences with our fast and reliable broadband.
Israa
Charlie was very helpful and explained…
Charlie was very helpful and explained why we couldn't get the 2300mbps deal being offered online. Went into detail in what she could offer us as a valued customer and was very happy with the bill credit she gave me for staying g with Toob.
13 July 2026
Reply from toob
Thank you so much for your fantastic review, Kevin! We're delighted to hear Charlie gave you such brilliant service and took the time to explain everything clearly. It's superb to know you felt valued and happy with your bill credit. We really appreciate you staying with toob and are always here if you need anything else.
Israa
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