ToolshouseReviews 

Im hoping that shows zero stars. Customer service is non existent, a bit like their deliveries. Do yourselves a favour and shop elsewhere. There are, at least, some good companies out there. Unfortunately for me this is not one of them.

30th April 00:07. I suggest you check your online chat, and the corresponding email confirmations. The order number is quite clearly stated in the chat and you are using my correct email address to send mail to as you have done countless times. I am most definitely reviewing the correct business. I hope this shambolic attempt at diversion only warns potential customers further regarding the shockingly poor company you are. Paid in good time for Saturday delivery, despite very poor claims to the contrary the item arrived the following Thursday and damaged. Still waiting on full refund, including full postage and full returns postage at your own expense. If you wish me to make sure there is not a shred of doubt you are the correct company and that my statements are 100% factual I can quite happily post your messages for you for confirmation beyond doubt. For good measure I can confirm that I called countless times, I can get my phone records if you wish, and not once did you answer or return messages.

Terrible company I want to warn others about as they have left me 489.99 out of pocket after the petrol lawnmower I ordered from them never showed up, now they won't take my calls or answer my emails. I am a single parent with 3 children I saved for months to buy this product totally heartbroken don't use.

I was looking for a Hand Plane and came across Tool Station. While browsing their site I added to the basket 4 items one of which was a circular Saw Blades (x10) because to my surprise it was listed as being £0.00 so I thought ‘why not’. I went ahead and purchased these items and I get a confirmation email. The following day I get an email saying “Order Cancelled but you can try purchasing again” but this time the Saw Blades were listed for £9.99 each.

I email them about it and all I got was…

[QUOTE] Good afternoon

Apologies for the inconvenience

The items were unavailables

Regards

Sales team[/QUOTE]

Which obviously wasn’t true because, all of a sudden, they WERE available after my order was cancelled.

This store is not to be trusted when they can’t honour deals on their site. Will cancel your order if they feel they’re losing out even if it was their fault to begin with.

I will never buy from them and suggest others keep well away from them as well.

Good price for saw blades, which were delivered quickly. Recommend

Very happy with your service and delivery was on time thank you

thank you very much for my order delivery fast communication good

Very happy with the company but I had to pay import duty coming into the country. Wish I had known that beforehand.

By far the cheapest price I found online for the product I wanted.
Delivery took a while but it was free so I didn’t mind. Everywhere else I looked charged considerably more and also charged for delivery too.
Highly recommended site that I’ll definitely use again.

Good quality item , speedy delivery .

Sent me my item broken and then refused exchange, do not use this website worst service i have ever dealt with.

First class service from start to finish a very good solid spade thanks

Price was the factor with a 3-5 day delivery.
I have dropped a star because my package was left behind house with no indication given that it was there.
Delivery company should have been better.

Great service. Very quick, excellent value and good comms. Will be first place I go to in future

Toolshouse sent the wrong item, expected me to pay for the return and then refused to send what I ordered and paid for

Great tools at a great price with prompt delivery

Not used item yet so can’t score that, but delivery took about 10 days to arrive, delivery needs to be quicker, came by Royal mail which has a first class delivery/next day.

Order arrived wayyyyyy after the estimated date with no heads up or apology from Toolshouse