Collection of the car was excellent. Lovely young lady in the office was great really helpful and very efficient. The car was poor quality Hyundai i10 automatic. Lots of damage on the car some of... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A returning customer of the company, loves the fast and efficient handling. Most of the time I got good/reasonable vehicles. A few times there were vehicles with relatively high mileage or a very sti... See more
Company replied
I am giving them 3 stars as I had an average experience. Staff: Lovely, friendly people, i cannot fault the service when doing the paperwork, or return. Paperwork: note that this is all electr... See more
Company replied
I always choose TopCar because no other car rental company has managed to beat their prices. The booking process is simple, and the staff at the desk always provide excellent service. I also like th... See more
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Company details
Written by the company
✓ Alquiler de coches en Canarias ✓ Oficinas en los aeropuertos de Gran Canaria, Fuerteventura, Lanzarote, Tenerife y La Palma ✓ TopCar.
Contact info
C/ Los Peregrinos, 29. Urbanización Industrial El Goro, 35200, El Goro - Las Palmas, Spain
- +34 828 913 118
- hello@topcar.es
- top-car-hire.com
3.6
Average
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Expect to pay much more
The hire car part was fine although the car hadn’t been cleaned. It’s the financial part that puts me off using them again. They insist on taking a credit card deposit of 900 euros which is actually normal but what sets them apart is rather than just putting a hold on the account they take the money. It’s takes them seconds to take but weeks to return and I’ve not had mine back yet. Worse than that they insist on a credit card rather than debit card so by the time the interest is added and the conversion for taking and refunding the cost is actually about £75 more than expected. There is no reason they can’t put a hold on other than it’s more profitable for them not to. I won’t be using again.
24 February 2026
Unprompted review
Queued for ages (approx 2 hours) then…
Queued for ages (approx 2 hours) then unable to collect car as < than 3 years driving experience which was not clearly stated on booking.com. Really bad experience.
26 February 2026
Unprompted review
Do not use!!!
Do not use! Extremely long wait of 3 hours at Fuerteventura airport.
One person at the desk taking 15 minutes to deal with each customer, even though most (myself included) had filled in the pre booking form with all relevant details.
Part way through the wait, the clerk left the desk to go to the shop, walking slowly back on their phone!
Once at the desk they did not have the car I had booked, trying to say they were giving me a free upgrade, which was not the case!
Once I left the airport desk to go to top office I was then advised my car wasn’t ready, even though it was 3 hours after we should have picked up the car! We then waited a further 20 minutes.
Almost 4 hours after joining the queue we finally left for our destination, with one very distressed and bored baby !
Will never ever use again or recommend to anyone.
19 February 2026
Unprompted review
Reply from TopCar
Dear Customer,
We completely understand that airports are high-traffic hubs where queues can form, and we fully support our staff taking their legally required rest breaks. However, we also recognize that waiting for nearly four hours—especially when traveling with a baby—is exhausting, and our goal is always to manage these situations with the utmost efficiency and better communication.
We want to assure you that we are working hard to optimize our desk management during peak hours so that staff rotations do not severely impact our waiting times.
Best regards,
The TopCar Team
Review of TopCar
Review of TopCar – Fuerteventura Airport
This experience was so substandard that it feels more like a public service announcement than a review.
We arrived at Fuerteventura Airport and waited two hours in a queue just to reach the check-in desk. When we finally got there, we were told we had to take an additional £49 insurance, which felt far from optional.
The check-in process itself then took another 30 minutes, largely due to the company being clearly and severely understaffed. By the time we were handed the keys, we were told to head to the pickup area where the car was supposedly ready.
After approximately 2.5 hours at the airport, we reached the pickup area — only to be told the car wasn’t ready at all and was still in the cleaning bay. When I asked how long it would take, I was told they had no idea — it could be 10 minutes or an hour.
I expressed my frustration at this point, having already spent hours waiting. The staff member’s response was shocking: he told me to leave a bad review because his boss “doesn’t care and is drinking cocktails in Miami.”
Around 45 minutes later, the car finally arrived — but only after I reminded them that we were still waiting, as they had seemingly forgotten about us.
When we got into the vehicle, the fuel gauge showed zero miles remaining, which immediately put us in a panic trying to locate a petrol station. To make matters worse, we were given no information whatsoever about how or where to return the car at the end of the hire period — we had to search online ourselves.
I have given one star purely because zero isn’t an option.
I would strongly advise others to avoid TopCar.
22 February 2026
Unprompted review
Reply from TopCar
Dear Customer,
Thank you for sharing your experience. We are deeply sorry for the wait to collect your keys and the inconvenience you encountered during your collection.
Delays can occur at certain times due to high demand or unforeseen operational situations, but we fully understand your annoyance. We are also sorry that the condition of the vehicle was not as expected; we will review this point with our team to improve.
Furthermore, we sincerely apologize for the lack of fuel in the vehicle upon handover, which added unnecessary stress to your arrival. We are addressing this with our local team to ensure our fleet preparation standards are strictly maintained.
We appreciate your patience and your comments, which help us to continue working to offer a better service. We hope to welcome you back and change your perception with a smoother service.
Kind regards,
The TopCar Team
No €200 deposit returned for no reason.
The car was grand. However the €200 deposit for the key return was never deposited back into my account. There was no event or problem with the car. Just they don't bother returning the deposit. At the time they said you are fully insured and no problem with anything, all good. Now I get home and they just never return the €200 and no way of contacting them. Rip off!!! Beware
1 March 2026
Unprompted review
Reply from TopCar
Dear Customer,
Thank you for reaching out, and we would like to clarify the situation regarding your deposit to provide peace of mind.
First, we want to remind you that according to our current conditions, this guarantee is processed as a temporary charge and not a hold/retention. Once the vehicle is returned in perfect condition, we process the refund from our side within 24 to 72 hours.
However, please note that the final time it takes for the money to reappear in your account depends entirely on your banking institution, usually taking anywhere from 1 to 15 business days.
We assure you that we do not keep these deposits without reason. If you wish to check the status of your refund, you can easily contact us directly through the customer service section on our website. We are here to help you.
Best regards,
The TopCar Team
Tenerife, slow, confusing
Tenerife. Pick up at the counter was slow and a bit confusing. The staff seemed very tired. We paid 900 euro up front as a security, this money was supposed to be paid back a week after we returned the car. A week to refund is a long time. The car was fine. Drop off fine. But our 900 euros wouldnt leave Topcars account. We didnt get our money untill two weeks after the return of the car.
6 February 2026
Unprompted review
Reply from TopCar
Dear customer,
Thank you for sharing your feedback about your recent car hire experience in Tenerife. We glad to hear that you found the car to be fine and that the drop-off process was smooth. At TopCar, we strive to maintain high standards, and your comments regarding the counter service have been shared with our local team to improve our efficiency and customer care.
Regarding the security deposit, we would like to clarify our procedure to avoid misunderstandings. TopCar automatically releases the pre-authorization or refund of the deposit within 24 to 72 hours after the rental contract is finalized. However, please note that the time it takes for this amount to reflect back into your account depends entirely on your banking institution, which can unfortunately take anywhere from 1 to 15 business days.
We assure you that TopCar does not hold your funds longer than necessary. If you need any payment receipt or further assistance regarding your booking, please do not hesitate to contact our customer service team through our website. We hope to welcome you back to the Canary Islands in the future to provide you with a fully seamless service.
Best regards,
The TopCar Team
Terrible service
Terrible service! Terrible staff! You book a baby seat, but you have to install for yourself! And even if it isn’t safe… the staff tell you that this is the service! They just make fun of you, even if the babe seat move all around the vehicle: and on the qebsite is wroten: you take care of the security of the youngest one most of all! You have just to controll that the babe seat is correctly installed. That’s so far away from the truth! Thay just want your money, and the staff does not help you! Most of all they make fun of you!! Never again in my life
25 February 2026
Unprompted review
Reply from TopCar
Dear Customer,
Thank you for sharing your feedback. We sincerely apologize for the distressing experience you had regarding the installation of the baby seat and the unacceptable attitude of our staff.
We would like to clarify that, for legal and insurance liability reasons, our staff members are strictly prohibited from installing child restraint systems in vehicles; the final installation must always be carried out by the parents or guardians. However, our team should always guide you, ensure you are provided with a fully functional seat, and treat you with the utmost respect. Under no circumstances is mocking or unprofessional behavior tolerated.
Your comments regarding the staff's behavior have been forwarded to the office manager to ensure immediate corrective measures are taken. If you wish to file a formal complaint or share more details about your booking, please contact us directly through the customer service section on our website.
Best regards,
The TopCar Team
Car Hire - Fuerteventura
Shockingly bad customer service. Do not hire a vehicle from these clowns. I was lucky that I was number 3 in the check in queue but it still took over 30 minutes to get to me. When I left there were at least 8 or 9 behind me so god knows how long it took for them to be dealt with. Collecting the car was no better - it took a further 45 minutes to get the keys. The staff at check in and collection were rude, dismissive and unprofessional. Dropping the car off at the end of my holiday was much the same so neither experience could be put down to a "bad day". I've not yet had my credit card statement but reading all the other comments on here regarding how they treat and account for "deposits" worries me. Avoid this company at all costs.
9 February 2026
Unprompted review
Reply from TopCar
Dear Customer,
Thank you for sharing your feedback. We sincerely apologize for the long waiting times you experienced both at the check-in desk and during the collection of your vehicle, as well as for the unprofessional attitude of our staff.
We would like to reassure you regarding your security deposit. According to our conditions, this guarantee is processed as a temporary charge and not a hold. Once the vehicle is returned in perfect condition, we process the refund from our side within 24 to 72 hours. However, depending on your banking institution, it may take between 1 and 15 business days to reflect on your account statement. https://top-car-hire.com/en/blog/canary-islands/car-hire-insurance-cover-excess
We are actively working to optimize our queuing times and staff scheduling during peak hours to ensure a smoother service..
Best regards,
The TopCar Team
Dont touch this company...scam artists
We had an hours wait to get checked in. They had 3 people working but the process just seemed to take an age with each client. The staff at the desk were helpful enough, but the 1st issue arrived within minutes. Apparently they didnt have the car we had booked and would be offered an alternative. Except that the car they were offering wasnt ready and needed to be cleaned. Was told 15 minutes. Which didnt seem to bad, but if only this was the case. 1.5 hour later and the car was apparently ready. Not sure who cleaned it but think they drove it through a flock of birds and off road before handing it to us.
2nd scam is they make you sign a contract without even seeing it. They just make you sign the agreement. 3rd scam, they physically charge your card €1200 and then when anyone complains put up a link to their website as some sort of justification. Every other company (car rental, hotels etc) can just put a block on the card for the amount but dont actually charge it. Not these guys, they physically charge you and then benefit from the interest they earn on your money. 4th scam is they then dont even refund your deposit or at least claim that it is your own bank that is taking the time. Which is absolute rubbish as most accounts these days you can not only see pending payments, you can also see pending refunds. When you return the car they just say it will be automatically returned, yet quick read here shows that is not the case. There is no communication from them and they dont answer emails etc.
5th scam is part of signing the contract in that you have no idea about the condition of the car. When you query it they simply reply, take photos. But then when you return the car the staff behind those counters cant be bothered to even come and look. You can show them the photos or video but they simply dont care. The lady who took our keys just said ill let them know about the photos. You get no confirmation email that the deposit is returned or even if there are issues. You just have to hope you get your money back. Ill be raising it with my bank that these guys are scam artists.
16 February 2026
Unprompted review
€900 deposit still not returned after 11 days
Car hire part was fine.
What upsets me is that they can take a €900 deposit in seconds, but their business process takes “up to 15 working days” to refund that deposit.
They expend more energy in defending that 15 days than doing anything to improve the process or reduce that time. Shocking attitude to customer service. Would not use again and will actively warn others against using them.
13 February 2026
Unprompted review
Reply from TopCar
Dear Customer,
Thank you for sharing your feedback, and we completely understand your frustration regarding the time it takes to see the funds back in your account.
We would like to clarify that once the vehicle is returned in perfect condition, we release and process the refund from our side within 24 to 72 hours. The remaining delay of 1 to 15 business days is unfortunately entirely dependent on the processing times and banking regulations of the international financial institutions involved, over which we have no direct control.
We sincerely apologize for the negative impression this has left on you regarding our customer service. Your comments are valuable to us as we continuously look for ways to streamline our administrative communication. Should you have any further questions about your specific transaction, please feel free to reach out to us directly through the customer service section on our website.
Best regards,
The TopCar Team
Worst service ever
We had a reservation and made online check-in a few days before car pickup, and we still waited more than 3 hours for a car. The car we got was not the same category we reserved and paid for. It was of course worse (way less comfortable).
The staff was clueless and made pathetic excuses. They provided us with a "bonus" to return a car with empty fuel tank, but the car we got was already empty.
We were not the only customers waiting for hours.
I never had worst experience, and I rented cars all over the world.
16 February 2026
Unprompted review
Reply from TopCar
Dear Customer,
Thank you for sharing your experience. We sincerely apologize for the long wait of more than three hours, especially since you had already completed the online check-in. We also deeply regret that you were given a vehicle of a lower category than the one you reserved and that it was handed over with an empty fuel tank.
We understand your frustration with the handling of this situation by our staff. Your feedback regarding vehicle availability, fleet preparation, and customer service has been forwarded to the office management to prevent these operational failures from happening again.
Best regards,
The TopCar Team
They do not answer a phone call to…
They do not answer a phone call to their customer service. If you are stuck with an issue with your car, do not expect assistance
14 February 2026
Unprompted review
Reply from TopCar
Dear Customer,
Thank you for your feedback. We sincerely apologize for the difficulty you experienced when trying to reach our customer service team by phone, especially when needing assistance with your vehicle.
Providing reliable support is very important to us, and we are working to improve our telephone availability during peak times. If you require assistance or need to report an issue, please contact us directly through the customer service section on our website so we can look into your case and assist you as quickly as possible.
Best regards,
The TopCar Team
Lanzarote. Paid for midsize, got a compact :(
Lanzarote.
Longest and slowest line at airport. 20min wait
(third in line - others waited >1hr)
But more importantly I'd booked and paid for a Audi Q3 (or similar) for my family and (lots of) luggage.
At the desk I asked what we would be getting and he seemed to be deliberately vague - saying "it's the same".
It was actually a Q2, a compact car, which was too small for our luggage.
This isn't OK. They said they didn't have another option. No offer of refunding the difference.
13 February 2026
Unprompted review
Reply from TopCar
Dear Customer,
Thank you for sharing your experience. We sincerely apologize for the wait time you encountered at our Lanzarote Airport office and for the frustration caused by the vehicle category provided.
We understand that receiving a smaller vehicle than expected can cause significant inconvenience, especially when traveling with family and luggage. While our fleet categories are grouped by similar specifications, a change should always be handled transparently, and we regret that our staff did not provide clear information or an appropriate solution regarding the category difference.
We have shared your comments with our regional management team to review our fleet allocation and improve our customer service communication.
Best regards,
The TopCar Team
Never even again would we use this…
Never even again would we use this company. They may be slightly cheaper than the others , but don't be fooled. Two and a half hour , wait after a four hour flight. Customer service is shocking. 8.Desks and only three staff helping customers. The car's not ready for customers. Being told that the cars were being washed. Terrible system and terrible service. The car is lovely but it took so long to get it very frustrated people. Little chooses crying evening flights , absolutely terrible company.
16 February 2026
Unprompted review
Reply from TopCar
Thank you for sharing your feedback. We sincerely apologize for the long waiting times experienced during the car hire pickup at Fuerteventura Airport. This situation does not reflect TopCar's usual service standards and was due to an isolated logistical issue with our external cleaning and fleet provider. We have already taken action to manage this service internally, ensuring the efficiency and quality that characterize our brand for your future visits to the Canary Islands.
Top Car - car hire Lanzarote
The vehicle was not what we booked and according to them they only had one automatic vehicle so no other car was available. Every panel on the car was damaged some badly and the only response from them when we challenged this was 'just take pictures'. We booked the car through Zest Car Rental and paid for the full/extended insurance package but when we arrived to collect the vehicle this was not the case and we had to pay another €80 which felt like a scam but we had no choice as the refund period had expired, I would avoid this company at all costs
8 February 2026
Unprompted review
Reply from TopCar
Dear Customer,
Thank you for sharing your feedback. We sincerely apologize if the vehicle provided did not fully meet your expectations.
We would like to clarify the situation regarding your insurance to ensure complete transparency. As you purchased the insurance through a third-party intermediary, it is entirely independent of our company.
At our counter, our team always offers our premium direct coverage, Super Cover (SCDW), which is completely optional. If a guest prefers not to contract it, there is absolutely no problem; however, according to our terms, a security deposit is required. In the event of any new damage, TopCar would charge the corresponding amount, which the customer would then claim back from the third-party intermediary’s insurance.
We honestly regret any misunderstanding or friction during your car hire booking process.
Best regards,
The TopCar Team
NEVER AGAIN, USELESS COMPANY…
2 1/2 hr queue upon arrival which never seemed to move. Staff always on the phone due to an obvious lack of vehicles. I was supposed to pick up my car at 1800hrs. Got to the front of the queue at 2030hrs. Paid for the car but it still wasn't ready for another 15 minutes. Went to pick it up, waited, only to received a filthy car, service light on, and a Cat C (Kia Ceed) not a Cat CN (Duster) that I paid for. Raised with customer services online which went ignored. Never again, A TOTAL WASTE OF SPACE......
7 February 2026
Unprompted review
Reply from TopCar
Thank you for sharing your feedback. We sincerely apologize for the long waiting times experienced during the car hire pickup at Fuerteventura Airport. This situation does not reflect TopCar's usual service standards and was due to an isolated logistical issue with our external cleaning and fleet provider. We have already taken action to manage this service internally, ensuring the efficiency and quality that characterize our brand for your future visits to the Canary Islands.
Absolutely dreadful experience with top…
Absolutely dreadful experience with top car fuerteventura. Waiting over 3 hours at hire desk. AVOID AVOID AVOID AVOID.
15 February 2026
Unprompted review
Reply from TopCar
Thank you for sharing your feedback. We sincerely apologize for the long waiting times experienced during the car hire pickup at Fuerteventura Airport. This situation does not reflect TopCar's usual service standards and was due to an isolated logistical issue with our external cleaning provider. We have already taken action to manage this service internally, ensuring the efficiency and quality that characterize our brand for your future visits to the Canary Islands.
I wont be making this mistake again
This is the first time I am writing a review before even collecting the vehicle. I sincerely hope I can update this later with a more positive experience, but so far it has been extremely disappointing.
To begin with, I encountered a very rude staff member when I approached to ask for directions to the main desk. After a long flight, the last thing any traveler needs is unhelpful or dismissive behavior.
I am currently standing in an exceptionally long queue with many other stressed travelers waiting to collect their vehicles. The QR code provided to complete the booking form in advance (supposedly to reduce waiting time), shockingly does not work, which has only made the situation worse.
Meanwhile, other car rental companies such as AutoReisen, Goldcar, Thrifty, Europcar, Hertz, and Cicar have little to no queues.
I am absolutely not confident that I would be given the vehicle I booked. A Very disappointing experience so far. Lesson learned.
Topcar Booking comfirmation #- 3416546
14 February 2026
Unprompted review
Reply from TopCar
Dear Joseph,
Thank you for sharing your feedback. First and foremost, we sincerely apologize for the long waiting times you experienced upon your arrival and for any dismissive behavior you encountered. Providing a close, helpful, and welcoming service is a core value for us, and we are deeply sorry that we did not meet our own standards on this occasion.
Tenerife South Airport experiences a very high volume of passengers, and occasionally, the simultaneous arrival of several flights can cause temporary queues at our desks. Please be assured that we continuously work to optimize our booking and collection process to minimize waiting times for all our guests.
Regarding your concern about your car rental in the Canary Islands, transparency and integrity are paramount to TopCar. We always ensure the delivery of the reserved vehicle group or, in exceptional cases of unavailability, a vehicle from a higher category at no extra cost.
We highly appreciate your review, as it helps us detect areas of improvement and continue pursuing excellence in our rent a car service. We sincerely hope that the rest of your stay in Tenerife was enjoyable and that the performance of our vehicle provided the comfort and peace of mind you deserved.
Best regards,
The TopCar Team
Excellent service
Excellent service. Car was very good and economical and the pick up and hand back process was very easy.
14 February 2026
Unprompted review
Reply from TopCar
Dear R Cooper,
Thank you very much for your review!
We appreciate you taking the time to describe in detail your experience!
We hope to have you back on the islands soon.
Best regards,
TopCar Team
Damage to hire car.
I picked the car up without giving it a thorough inspection, my fault
But driving away from the airport I had driven the car 30 seconds I noticed the mirror was damaged, I filmed this showing the location, date and time, thinking it was damage they were aware of
When I returned the car, showed them the damage and the video, they blamed me for the damage, and took it out of the deposit I’d paid. if I’d done it, I would’ve be the first to hold my hand up.
Would never use these again, always used autoreisen before and would definitely go back to them.
Anyone that has booked already definitely do a thorough video immediately before getting in the car
9 February 2026
Unprompted review
Reply from TopCar
Dear Peter,
We are very sorry that your experience was not satisfactory and fully understand your frustration.
We always advise our customers to inspect the vehicle upon pickup and report any damage before leaving the parking facility to avoid misunderstandings when returning the deposits.
We appreciate you providing the video and understand your perspective; we will check your case to ensure a fair and transparent process.
We are very sorry we did not meet your expectations on this occasion and appreciate your feedback, which helps us continue to improve.
Best regards,
TopCar Team
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