The car pick up and return was quickly and smoothly. Škoda Karoq is clean and comfortable, but completely unsuitable for the mountainous roads of La Palma. The car with its 1-liter engine is completel... See more
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Review summary
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Reviews shaping this summary
Collection of the car was excellent. Lovely young lady in the office was great really helpful and very efficient. The car was poor quality Hyundai i10 automatic. Lots of damage on the car some of... See more
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A returning customer of the company, loves the fast and efficient handling. Most of the time I got good/reasonable vehicles. A few times there were vehicles with relatively high mileage or a very sti... See more
Company replied
Everything When Well, easy Handling I Receive the Discount when I want to Pick-up the car - Only Sad Point - I received the Discount because Brother car in Another Class what the Tell me when Toldme... See more
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Company details
Written by the company
✓ Alquiler de coches en Canarias ✓ Oficinas en los aeropuertos de Gran Canaria, Fuerteventura, Lanzarote, Tenerife y La Palma ✓ TopCar.
Contact info
C/ Los Peregrinos, 29. Urbanización Industrial El Goro, 35200, El Goro - Las Palmas, Spain
- +34 828 913 118
- hello@topcar.es
- top-car-hire.com
3.6
Average
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good Experience with TopCar
We had a really good experience with TopCar at Lanzarote Airport. Booking Process was straight forward. The pickup process was straightforward (had to wait 10mins for delivery)and the staff were friendly and helpful, getting us on the road quickly with no hassle.
The car we received was clean, modern, and in excellent condition, exactly what we needed for getting around the island comfortably. The 2 infant seats that we booked were perfect and clean. Driving was easy and fuel efficiency was great, which made exploring Lanzarote even better.
Drop-off was just as simple and efficient, with no delays or issues. Overall, the service felt professional and well organized.
We would definitely use TopCar again for a return trip to Lanzarote and would recommend them for good value and reliable service.
25 April 2026
Unprompted review
Reply from TopCar
Thank you so much for taking the time to share such a detailed and wonderful review of your experience at Lanzarote Airport!
We are thrilled to hear that everything went so smoothly, from the straightforward booking and quick 10-minute pickup to the seamless drop-off. It is especially great to know that the infant seats were perfectly clean and ready for your little ones, as we know how important comfort and safety are for family trips.
Knowing that our modern fleet helped you explore the beautiful landscapes of Lanzarote comfortably and efficiently is the best reward for our team.
Thank you for your high recommendation and your trust in TopCar. We look forward to welcoming you and your family back on your next return trip to the island! Safe travels!
STAY CLEAR OF THIS FRAUDULANT COMPANY…
STAY CLEAR OF THIS FRAUDULANT COMPANY EVEN BOOKING VIA JET 2.
we had two car hires both with extra charges for children's car seats on arrival even when booked with Jet 2.
Picked up on the 2.4.2026 default on one 5.4.26 2.5 days after pick up and only driven twice. Car broke down with 9 month old baby in refused breakdown cover even though this was taken with Jet 2 until we gave a 1200.00 deposit again having already been charged this at the airport. So in total 2400.00 on credit cards now on they are also charging 1640.00 for bad driving and burnt out clutch in 2.5 days I do not think so!!!!!!!!
This car was videoed on picking up and was not in great condition like other customer have stated unclean and rough and all extra cost this is illegal and we arexsuffering financial hardship and stress with this. We are taking legal advice also Martin Lewis on British TV to name and shame your customer service and money keeping on credit cards without agreement.
PLEASE PLEASE DO NOT USE THIS COMPANY JET 2 ALSO NEED TO TAKE ACTION ON THIS COMPANY FOR ABUSING THE GOOD WILL OF CUSTOMERS AND FRAUD WHEN BOOKING CAR HIRE VIA THE TRAVEL COMPANY
28 April 2026
Unprompted review
Got charged for a car seat that I…
Got charged for a car seat that I didn’t use , stay clear , scammed 60 pound for a car seat out of me and refused to refund me
8 April 2026
Unprompted review
Reply from TopCar
Dear Benjamin,
Thank you for sharing your feedback. At TopCar, we take transparency and customer satisfaction very seriously, and we would like to clarify this situation.
According to our records, a child seat was successfully registered, provided, and delivered to you at the time of vehicle pick-up.
As our customer service team previously informed you in your support case, any discrepancy or non-use of an issued item must be reported immediately to our staff during delivery. Regrettably, we cannot issue refunds for equipment that was provided.
We appreciate your understanding.
Best regards,
The TopCar Team
No deposit back
Car was okay, Lanzarote Topcar. But.... I brought the car back on 19 March (today is 21 April) and still haven't received the € 900 deposit back (whereas everything was totally okay with the car: full petrol tank, clean and no extra damage to the existing ones). The lady at the desk said the deposit would be paid back within 24 hours.... Nothing. Have filed an official complaint and have reacted to their survey with this payback request as well. No reaction whatsoever.
19 March 2026
Unprompted review
Reply from TopCar
Dear Astrid,
Thank you for sharing your feedback. First and foremost, we sincerely apologize for the delay in our reponse to your initial inquiry. Transparency and close contact with our customers are core values at TopCar, which is why we have addressed this internally to ensure it does not happen again and all customers receive a response in a timely manner.
Regarding your €900 deposit, we would like to reassure you that the refund was successfully processed by TopCar on March 20th, just one day after you returned the vehicle at our Lanzarote airport car rental office.
As our team recently informed you via email (attaching the official bank receipt), once we release the deposit on our end, the time it takes for the funds to reflect in your account depends entirely on the banking institutions. Unfortunately, car rental companies cannot accelerate these banking timeframes.
Since the transaction receipt has been provided, we kindly recommend contacting your bank's customer service directly with that document so they can trace the funds on their side.
We deeply regret the stress caused by our delayed communication. We value your trust and hope to provide you with the seamless Canary Islands car hire experience you deserve in the future.
Best regards,
The TopCar Team
Terrible service won't use again... ever!
We picked up the car from Lanzarote Airport, the directions/ instructions to locate the car were extremely poor, we we told it was around the side and up on top by the Bus terminals (had to ask twice), however this was not the case, after looking around for a frustrating 25 minutes I managed to locate it on a lower section which I can only describe as what felt like a scrap yard, all the cars here were filthy making them hard to spot. Finally got the car loaded and off on to our holiday, I decided to hose down the car with water to make the car feel better instead of all our clothes constantly getting marked by the dirt/dust, it was then I noticed the Tires are virtually bald. I tried to contact customer services/ Lanzarote booth to advise but there was no answer (tried multiple times), this would seriously concern me if there was any major issue with the car we would be left stuck somewhere. When dropping the car off I tried to speak to the people there but they couldn't care less and even shooed me away, didn't have time to deal with this any further as had a plane to catch so left it.
31 March 2026
Unprompted review
Great experience with topcar
Great experience with topcar. Easy to pick up and easy to return P4parking. Really worth it to check in car in advance, car collection took 2min. I booked kia rio and i got kia rio, I took full insurance wich was 50e for 7days, no deposit needed or taken. I dont understand these bad comments here. Thank you Topcar! 5*
13 April 2026
Unprompted review
Reply from TopCar
Dear Customer,
Thank you very much for your excellent feedback! We are thrilled to hear that you had such a smooth experience, from the quick 2-minute car collection thanks to your online check-in, to the hassle-free return at P4 parking. We appreciate your trust in our full insurance option and are glad it provided you with peace of mind during your 7-day rental. Comments like yours motivate us to keep delivering the best service possible.
Best regards,
The TopCar Team
Rude staf,extra credit card churge
Booked a 7-seater over Easter and paid extra expecting something like a Skoda Kodiaq or similar. Instead got a small, cheap car that didn’t match what was advertised at all. The car wasn’t even properly clean.
The lady at reception was also a bit rude and unprofessional. She said with a cheeky smile she’d give me a better car… didn’t happen.
Also be careful with the deposit — instead of just holding it, they actually take the money. Ended up costing me an extra £38.
Overall not a great experience, feels misleading.
31 March 2026
Unprompted review
Reply from TopCar
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations, and we would like to clarify what happened regarding your vehicle assignment.
After reviewing your rental agreement, we can confirm that you were provided with a Dacia Jogger, which is a model that belongs strictly to the 7-seater category you had booked. While we use models like the Skoda Kodiaq as examples of the vehicle size and capacity on our website, the Dacia Jogger fully complies with the requested segment, passenger capacity, and space requirements for that category.
Regarding your comments about the cleanliness of the car and the service at the counter, we sincerely apologize if these did not meet our usual high standards. We have already forwarded your feedback to our quality and local office teams to ensure our preparation and customer service protocols are strictly followed.
As for the deposit, we always aim to be transparent about our payment policies depending on the rate and card type used.
We appreciate your comments as they help us monitor our services, and we hope to have the opportunity to provide you with a more seamless experience in the future.
Best regards,
Customer Service Team TopCar
We visited on 16th February returning…
We visited on 16th February returning on 26th Feb 2026. We waited over 3.5 hours for our car. I have contacted them to complain twice, both times dealing with an AI chat bot. Each time I was told they would get back to me promptly. I still have not heard anything from them nearly 6 weeks later despite my complaint being 'prioritsed' by their system. We got charged 70 euro in credit card charges for the deposit. Outrageous! Do not use them. They don't care. The review I wrote on our return has mysteriously disappeared off Trust Pilot which us why I am making another post.
16 February 2026
Unprompted review
Reply from TopCar
Dear Julie,
Thank you for your follow-up feedback. At TopCar, we deeply value transparency, honesty, and close communication, and we sincerely apologize for the frustration and long waiting times you experienced at our Fuerteventura Airport car rental office. We would like to reassure you that your previous review was not deleted by us, as we genuinely welcome all feedback to improve our services.
We have thoroughly reviewed your case in our CRM system, and we want to clarify two vital points regarding your experience and the communication you received:
The Waiting Time & Compensation: We sincerely apologize for the delay on February 16th. This was a consequence of an isolated logistical issue with our external cleaning provider in Fuerteventura, which does not reflect our standard quality service across the Canary Islands. We have already taken strict measures, replacing this service with our own internal staff to ensure a seamless experience.
The 70 € Difference (Currency Exchange): We would like to officially confirm that TopCar did not charge you for refuelling, nor did we apply any penalties. As detailed in our general terms and conditions, we charge and refund all deposits exclusively in Euros (€). Your €1,200 deposit was fully refunded in its entirety (€1,200) on 02/03/26. The 70 € difference you see in your statement is unfortunately due to the currency exchange rates, fees, or devaluation applied directly by your international banking institution during that period. TopCar cannot control or benefit from these bank charges.
Our customer service team sent a detailed email explaining this transaction on March 17th, including the banking receipts. We kindly recommend that you contact your bank with those documents to review their currency conversion policies.
We deeply regret that our automated assistant gave you the impression of a delay in communication. Your feedback helps us refine our customer care, and we hope you might give our Canary Islands car hire service another opportunity in the future to show you our true standard of excellence.
Sincerely,
The TopCar Team
Convenient, airport pick up, competitive price
Just hired a car from TopCar in Gran Canaria and had a really smooth experience from start to finish.
The online check-in was quick and easy, and everything was ready when I arrived. The staff were well-trained and efficient, and I was on the road in under 10 minutes. The car itself was almost new, clean, and in great condition.
Drop-off was just as simple—park in the designated spot and hand over the keys, no hassle at all.
Definitely recommend TopCar if you’re visiting Gran Canaria!
29 March 2026
Unprompted review
Reply from TopCar
Thank you so much for this fantastic review of your experience with TopCar in Gran Canaria!
We are thrilled to hear that our online check-in saved you time and that you were on the road in less than 10 minutes. Providing modern, clean vehicles and a hassle-free drop-off process is exactly what we strive for to ensure our guests can enjoy their holidays from the very first moment.
Your recommendation means a lot to our team. We look forward to welcoming you back on your next visit to the Canary Islands! Safe travels!
DON'T use Top Car
They tried to charge me £149 for a puncture. The tyre was old and perished. I paid for a Hyundai Tuscon die to family size but was given a Volkswagen Taigo. They stated they didn't have the vehicle I ordered. We were squashed into the little old dirty Taigo for the week. The icing on the cake was the puncture. There was no wheel brace in the car so I had to wait for them to bring one to me. I then had to drive nack to the airport to swap the car with my wife and children. We lost about half a day as we stayed in the south. Airport is in the north.
The lady in the office took great pleasure in telling me the puncture was my fault and that I would have ro pay. I took photos of the old tyre. It was in a very poor state before the puncture. The lady in the return office appeared to take joy from inflicting as much stress as possible on myself and the children. She was at best heartless.
I chased them for 10 days for the return of my £1200 deposit. When we got it back £149 had been taken out. Thankfully I had photos and after 2 weeks of emails and stress the £149 was returned.
On 3 occasions I asked Top Car to provide me with an official complaint form. They are obliged to provide this under EU and Spanish Law. I have yet to receive a form and its over 2.months now.
If I had read the reviews I never would have used Top Car.
It is definitely not a cheaper option.
6 February 2026
Unprompted review
Reply from TopCar
Thank you for sharing your feedback. We sincerely apologize for the initial inconvenience and the stress caused to your family during your holiday in the Canary Islands.
At TopCar, transparency and customer satisfaction are our main priorities. We would like to confirm that your case was internally reviewed and resolved: the £149 charge was fully refunded to your credit card and the information regarding the car group variance was forwarded to your intermediary who manages the corresponding rate adjustments. Additionally, formal claims can be officially submitted directly through the Consumer Protection website of the Government of the Canary Islands, as indicated in our previous email.
We appreciate your patience and will continue working to improve our car rental services.
What a fantastic experience with you…
What a fantastic experience with you guys this evening.
Ruben was extremely helpful and diligent with our family, everyone was tired and he handled everything perfectly.
6 stars.
31 March 2026
Unprompted review
Reply from TopCar
¡Muchísimas gracias por una valoración tan espectacular! Nos alegra de corazón saber que, a pesar del cansancio del viaje, Rubén les brindó una atención tan atenta, profesional y diligente a toda la familia. Comentarios como el tuyo son el mejor reconocimiento para nuestro equipo.
Le transmitiremos de inmediato tus palabras a Rubén, seguro que le hará muchísima ilusión saber que dejó una huella tan positiva en su experiencia.
¡Gracias por esos "6 estrellas" y por confiar en nosotros para sus vacaciones en Canarias! ¡Disfruten mucho del viaje!
We had a great experience with Ruben…
We had a great experience with Ruben from the Tenerife North Airport. Our family was feeling desperate because the original car would not fit all of us inside he calmly helped us fix the situation by offering a larger van. It was very late at night and we were very tired. His kindness was deeply appreciated.
31 March 2026
Unprompted review
Reply from TopCar
Thank you so much for sharing such a wonderful experience! Traveling late at night with a family while tired can be very stressful, and we are so glad that Rubén at Tenerife North Airport was able to help you calmly and efficiently. Providing a larger van to ensure your whole family was comfortable is exactly the kind of helpful service we strive for.
We will make sure to pass along your kind words directly to Rubén and the team at Tenerife North. Thank you for choosing TopCar, and we hope you and your family have a fantastic and comfortable stay in Tenerife! Safe travels!
TopCar Review - avoid if you value your time and money
I echo what many others have said: TopCar is utterly unprofessional. Credit where it's due — one staff member was genuinely helpful and tried his best. Unfortunately, he appears to be the exception.
Deposit issues. I paid a 1,200 EUR deposit and received roughly less back. Apparently some bank conversion fee? Nobody could clearly explain why I didn't get my full amount back. It seems they may charge the deposit instead of simply holding it, as others have reported.
The tire & insurance nightmare. I purchased insurance that covered car's related problems. During the rental period, I noticed a screw in the tire. Per their contract, you're not allowed to fix anything yourself — not even something as simple as visiting a tire shop. Instead, they send a replacement vehicle, which of course isn't free. Fine — I followed the rules. I received a damage report and two receipts. Then my insurance company asked for a final invoice, and that's where the real circus began.
Four weeks of runaround. I have two contacts at TopCar. One either ignores me or responds with complete nonsense. The other simply doesn't reply. My request could not be simpler: send me the final invoice for the insurance company, tha's all. They promised in the office it would be no problem. Four weeks later — still nothing. When I asked for a direct contact of someone who could actually issue this document, they sent me a screenshot of their website's contact page and told me there's an email and phone number there. Spoiler: there is no email on that page, and the phone number doesn't work from roaming — or at all, for that matter.
My suspicion. Honestly, I don't believe they're capable of producing a proper final invoice. I suspect the amounts wouldn't hold up to scrutiny from an insurance company, and they know it.
Bottom line. I don't enjoy writing negative reviews. But if a company can't send a simple invoice over four weeks despite repeated promises, I feel obligated to warn fellow travelers: don't waste your time or money here.
1 March 2026
Unprompted review
Edu was extremely helpful
Edu was extremely helpful. He got us a car the day of and gave some really good recommendations. Would rent here again!
29 March 2026
Unprompted review
Reply from TopCar
¡Muchas gracias por compartir tu experiencia! Nos alegra un montón saber que Edu pudo ayudarte a conseguir el coche el mismo día y que te sirvieran sus recomendaciones.
Nos esforzamos para que todo el proceso sea así de rápido y eficiente. ¡Será un auténtico placer recibirte de nuevo en tu próximo viaje a las Islas Canarias!
Avoid at all cost
I just had the worst experience at the top car Lanzarote airport. We queued for 1.5 hours, we were next in line and they told us they were closing the line and moved us around the other side to a new longer line. Not only was this deeply upsetting for me and my young children but they then continued to serve the original line so the all people who had been behind me got served and left. The people who had moved lines then complained and they wouldn’t do anything about it. Causing the people in the line to all start fighting. It took 2 hours to get to the desk. I will never book top car again. Terrible terrible terrible customer service and experience
28 March 2026
Unprompted review
Reply from TopCar
We are deeply sorry to read your comment and offer our most sincere apologies for the frustrating experience you and your family had at our office at Lanzarote Airport. We are fully aware that, after a long trip and while traveling with young children, such a lengthy wait and inefficient queue management are completely unacceptable.
What you’ve described does not in any way reflect our customer service standards or the service we strive to provide. The organization of the check-in counters should be fair and efficient for all passengers, so we take your complaint very seriously and will immediately forward it to the managers at the Lanzarote office to review what happened, correct these operational errors, and prevent stressful situations like this from happening again.
We appreciate you sharing your experience, as it helps us identify serious shortcomings in our service. If you would like us to review the details of your reservation, please contact our Customer Service department at atc@topcar.es.
We reiterate our apologies and hope that, despite this unfortunate start, you were able to enjoy your stay on the island.
Rented a car on Gran Canaria
Rented a car on Gran Canaria at a very low price. Was a high deposit but it was payed back a few days after I returned the car. Everything went smooth, friendly and helpful staff, no waiting time, car was as i expected.
6 March 2026
Unprompted review
Reply from TopCar
Thank you so much for sharing your wonderful experience with us in Gran Canaria! We’re thrilled to hear that everything went smoothly, that our team provided you with friendly and prompt service, and that the car fully met your expectations. We’re also pleased to confirm that the deposit process was handled quickly and without any issues.
Comments like yours motivate us to continue working to offer the best service and maximum transparency to our customers. We hope to have the pleasure of welcoming you back to the islands very soon!
Missold car rental insurance
We were missold car rental insurance. We have an annual policy to cover car rentals. Tried to explain this to the member of staff.He led us to believe we had to take it out.
I have complained and asked for our money back. The Company has not responded in a helpful way. They say it was a matter of a mis-communication. Surely they should have staff who can communicate properlywith the customers?
11 February 2026
Unprompted review
Absolutely horrendous scam company that…
Absolutely horrendous scam company that doesn’t care a single bit. They will charge you 1200€ as deposit which is huge sting already. After I got returned 1090€ so 110€ less from deposit due to conversions, as they charge your card instead of putting it on hold. No notice, nothing, so paid more for this than for the whole renting itself. Never again, cutting this amateurs for life, So Beware all - NEVER rent with a Topcar!!
Use other options.
17 March 2026
Unprompted review
Reply from TopCar
Thank you for sharing your feedback. We’re very sorry to read that your experience did not meet your expectations.
We would like to clarify that our car rental service in the Canary Islands clearly informs about the security deposit conditions both on our website and at the rental desk. This deposit is charged (not blocked) and later it is fully refunded once the vehicle is returned, as part of our current banking procedures.
Regarding the difference in the refunded amount, this is usually due to currency exchange rates and possible bank fees applied by your card provider, as transactions are processed in euros. We understand how frustrating this can feel, especially if it was unexpected.
For customers who prefer to avoid any deposit, we offer our full coverage option (SuperCover - SCDW), which allows a deposit-free car hire experience and complete peace of mind during the rental.
We truly regret that this situation has led to such a negative perception, as transparency and customer satisfaction are very important to us. Your feedback helps us continue improving how we communicate these details.
Kind regards,
TopCar Team
All good in tenerife office
I see it has mixed reviews. But just wanted to add mine saying that rented about 4-5 times in tenerife and never had any problem. Really feel that they can be trusted.
4 February 2026
Unprompted review
Reply from TopCar
Dear Maria,
We really appreciate your comment. Thank you for taking the time to share your experience!
We’re especially happy to read reviews from customers who rent from us repeatedly—it’s the best sign of trust we can receive.
We work every day to make the rental process simple and hassle-free, so knowing that everything went well during your visits to Tenerife really motivates us.
We hope to see you again soon on your next visit. Your car will always be ready for you here!
Sincerely,
The TopCar Team.
All as expected
Car hire was going smooth, car was not dirty or smelly. Easy early morning return. Just as we expected!
12 March 2026
Unprompted review
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