Top Gear Mobility Reviews 

4,239
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 189 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the overall quality and reliability. Customers frequently highlight the professional, friendly staff who deliver exceptional assistance, ensuring seamless airport handovers and prompt transfers without any unnecessary waiting or stress. Travelers enthusiastically appreciate the incredible value of competitive prices that include comprehensive insurance coverage, additional drivers, and completely transparent terms without any hidden fees. Some reviewers were not happy with minor vehicle model discrepancies upon delivery, unexpected fuel policy charges, and occasional fleet quality inconsistencies. A few people also mentioned experiencing less satisfactory service moments when vehicle standards or rental conditions did not fully meet expectations.

What people talk about most

Service

Consumers find service to be positive, highlighting quick, friendly, and efficient experiences with seamless... See more

Staff

People report positive experiences with staff, highlighting exceptional, quick, and friendly service from all... See more

Price

Users describe positive interactions with price, noting competitive rates that include full coverage and... See more

Product

Customers consistently note positive experiences with product, highlighting that vehicles are practically... See more

Quality

Customers had positive experiences with quality, expressing delight as reviewers frequently shared that the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our experience with TopGear Mobility in Alicante was simply outstanding— honestly, the best we’ve had with any car rental company. What sets them apart? No deposit, no credit card required—you just pa... See more

Company replied

Rated 5 out of 5 stars

The car arrived quickly, as ordered online. The service was friendly and spoke excellent English and Spanish. After the rental period, I returned the keys and the car, and the matter was resolved with... See more

Company replied

Rated 5 out of 5 stars

Great experience from start to finish, very smooth, good price with everything included. They don't try to fleece you with large deposits, excess, damage etc like most other companies. Highly recommen... See more

Company replied

Rated 5 out of 5 stars

Easy online booking system. Good selection of vehicles to choose from at reasonable prices. Excellent customer service team.Direct telephone service for pickup / drop off times. We would highly recom... See more

Company replied


Company details

  1. Car rental company

Written by the company

Car rentals and parking services at Alicante and Palma airport. Our goal is to provide a high quality customer service, with a Meet & Greet service at Alicante airport arrivals terminal and fast shuttle service at Mallorca airport. We always do our best to improve your experience and to make our customer service unbeatable. We make everything easy upon arrival. We also offer other services and extras to complete your car rental booking. You have the same-same fuel option, so just return your vehicle with the same level it was collected. Then we offer unlimited kilometers in all rentals and the possibility to add child seats (subject to availability and with an extra cost). Alquiler de coches y parking en los aeropuertos de Alicante y Mallorca. Servicio cercano y de calidad por y para los clientes. Entregamos los coches en la terminal de llegadas del aeropuerto de Alicante y contamos con un rápido servicio de shuttle en el aeropuerto de Mallorca. Siempre damos lo mejor de nosotros para que nuestro servicio de atención al cliente sea impecable, y lo hacemos todo fácil hasta la recogida del coche. También ofrecemos una serie de extras para completar el alquiler, cobertura completa en todos los alquileres y kilometraje ilimitado.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.8

All reviews

(4,239)

291 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

great service, great car

everything was very easy. booked the car, got picked up at the airport parking lot. car was new and really good, had all the features you need.

11 November 2025
Top Gear Mobility logo

Reply from Top Gear Mobility

Thank you for your feedback! We’re really happy to hear that everything was easy from booking to pick-up, and that you enjoyed the comfort and features of your car. Looking forward to welcoming you back on your next trip

Rated 5 out of 5 stars

I liked this company

I liked this company, and people are working there. Everything was smooth and precise. No hidden fees or issues whatsoever.

29 January 2025
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Reply from Top Gear Mobility

Thank you for sharing your experience! We truly appreciate your kind words about both our team and our company, and we look forward to seeing you again next time

Rated 1 out of 5 stars

I was dissatisfied with your service because they forced me to pay 59 euros since I returned the car with only 7/8 of the fuel tank. Why am I being charged 59 euros instead of 20 euros? Please review

I was dissatisfied with your service because they forced me to pay 59 euros since I returned the car with only 7/8 of the fuel tank. Why am I being charged 59 euros instead of 20 euros? Please review my case

7 November 2025
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Reply from Top Gear Mobility

Dear Fekih. Thank you for your message. Your car was provided with a full tank and returned with a half tank. The fuel must be at the same level when you return the vehicle, otherwise a refuelling service charge of 20EUR may be applied, in addition to the lack of fuel per litre (variable depending on the market price).

Rated 5 out of 5 stars

Good experience and cars

Good experience and cars !
The have friendly employees.

11 November 2025
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Reply from Top Gear Mobility

Thanks for sharing your experience! Great to hear you liked the car and our team’s service.

Rated 5 out of 5 stars

Totally Friendly and very professional…

Totally Friendly and very professional service at the office in Palma

10 November 2025
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Reply from Top Gear Mobility

Thank you for your kind words! We’re delighted to hear you found our team friendly and professional. We look forward to welcoming you again.

Rated 5 out of 5 stars

Easy pickup, easy return

Easy pickup, easy return, friendly staff.

10 November 2025
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Reply from Top Gear Mobility

Thanks for your review! Great to know everything was simple and the team made you feel welcome.

Rated 5 out of 5 stars

good car rental!

easy, smooth for pick-up as for drop-off.

12 November 2025
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Reply from Top Gear Mobility

Thank you for your feedback! We’re happy to hear the pickup and drop-off were smooth and easy. Hope to see you again soon!

Rated 5 out of 5 stars

Everything was very easy

Everything was very easy. Tha car was very nice and the price and the assurance excellent

9 November 2025
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Reply from Top Gear Mobility

We’re pleased to hear the process was easy and that the car and pricing met your expectations. Thank you for choosing us!

Rated 5 out of 5 stars

We had a 5 seater as there wasn't a 7…

We had a 5 seater as there wasn't a 7 seater available but they kindly changed it a few days later for a 9 seater made our holiday so much better, the company are so professional and friendly, the vehicles are amazing and the price & service exceptional will only use these from now on.. got to the airport lift to 2nd floor out the building and the guy was waiting with our immaculate car and dropping off was just as easy... see you soon top gear we will only use you from now on brilliant service

8 November 2025
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Reply from Top Gear Mobility

Hello James, Thank you so much for this fantastic feedback! We’re really happy the vehicle change made your holiday easier. Our team always tries to help whenever we can. It’s wonderful to hear you enjoyed the service, the car quality, and the smooth pick-up and drop-off at the airport. We truly appreciate your trust and can’t wait to welcome you back again!

Rated 5 out of 5 stars

Excellent across the board

Everything about the booking, pickup, dropoff, and usage of the car from Top Gear was great. Nice people, easy to deal with, good vibes. Would 100% rent from them again.

2 November 2025
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Reply from Top Gear Mobility

Thank you for your kind words. We’re pleased the booking, pick-up, return, and overall experience were smooth and enjoyable. We appreciate the trust and hope to see you again soon.

Rated 5 out of 5 stars

Excellent service

The service was smooth and nice. I needed to make some changes during my stay and that was solved very well without any problems.

2 November 2025
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Reply from Top Gear Mobility

Great to hear the service felt smooth for you, and we’re especially happy we could sort out your changes quickly and without hassle. Thanks for choosing us!

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Amazing Experience with Top Gear…

⭐️⭐️⭐️⭐️⭐️ Amazing Experience with Top Gear Mobility!
Absolutely fantastic service from start to finish! The whole rental experience was smooth and stress-free. I originally booked an Opel Mokka but was pleasantly surprised with a free upgrade to a beautiful Nissan Qashqai – what a great touch!

Pickup and drop-off were super easy and completely hassle-free. The key is to read the instructions before you arrive – everything makes perfect sense once you do. I couldn’t be happier with how convenient and professional the process was.

Highly recommend Top Gear Mobility for anyone looking for a reliable and smooth car rental experience. I’ll definitely use them again!

5 November 2025
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Reply from Top Gear Mobility

Thank you for such a fantastic review! We’re delighted the experience felt smooth and stress-free, and it’s great to hear the upgrade to the Qashqai was a pleasant surprise. We truly appreciate the recommendation and look forward to welcoming you again!

Rated 4 out of 5 stars

We had to wait over an hour but we were compensated

We had to wait over an hour for our car at the airport, but this was compensated by a car upgrade. The service was very friendly.

27 October 2025
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Reply from Top Gear Mobility

Dear Eveline. Thank you for your review and for your patience during the delay. We’re happy to hear the upgrade and our team’s service left a good impression. We look forward to giving you a smoother experience next time.

Rated 5 out of 5 stars

First class service

Can’t recommend these guys enough such a slick process from start to finish hassle free driving with no u expected charges to worry about the price you are is the price you pay. No waiting about on arrival or return plenty staff on hand to assist you. If you are looking for first class car hire look no further than these guys.

6 November 2025
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Reply from Top Gear Mobility

Thank you for your kind words! We’re delighted everything went perfectly and that you enjoyed the car. We’d be happy to welcome you again next time.

Rated 5 out of 5 stars

Best team

Best team, top cars

30 October 2025
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Reply from Top Gear Mobility

Dear Stan Thank you so much for your feedback!

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