We had a very good experience with TopLine Insurance! This was the first time we worked with a broker, but it won't be the last. We had over a 70% savings on our home insurance premium. The process... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Agent with TopLine Insurance for my home and property here in Florida was polite and efficient. He found me a few top rated underwriters to compare pricing and coverage, with what I had been payi... See more
Company replied
Sam was knowledgeable and delivered a quote which in current times was very good news. His courtesy went beyond good salesmanship. This is our second time with People's Trust since moving to Florida 1... See more
Company replied
I recently replaced the roof on my house and started looking into new homeowner's insurance. I called many different insurance agency's for a quote. TopLine and Connie had the best rates and even mo... See more
Company replied
Company details
- Insurance agency
- Car and Motor Insurance Agency
- Commercial Insurance Company
- Home Insurance Agency
- Life Insurance Agency
Written by the company
TopLine is Florida insurance the way it should be – easy and affordable. We’ll find the pricing, coverage, and service that’s perfect for you. You’ll get coverage that’s tailored exactly to your needs – not more than you need, not less. And, because our agents work with only those insurance carriers that meet our strict standards, you have peace of mind that you’re getting great service from a financially stable company at the most affordable price!
Contact info
162 Roberts Village Court, Suite 1402, 32259, Saint Johns, United States
- 561-599-5800
- customerservice@toplineinsurance.com
- toplineinsurance.com
4.7
Excellent
465 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Samuel Clermont
Samuel Clermont, did a really good job listening to me and was able to save me some money and give me a good policy that covered my house did an excellent job
20 March 2026
Unprompted review
Reply from TopLine Insurance
Hello, Bruce! Thank you so much for the feedback and such a nice review!
Samuel is an amazing member of our team and we are very happy Samuel was able to help with your insurance needs and that everything worked out nicely.
And thank you for giving TopLine a chance,
TopLine Insurance Team
Ms Karen Roscigno is the agent that…
Ms Karen Roscigno is the agent that helped my husband and myself to get insurance she is great of what she do. I will recommend her to all my neighbors and friends.
15 March 2026
Reply from TopLine Insurance
Hello, Jose! Thank you so much for such a nice review!
Karen is an excellent member of our team with an amazing track record of helping our customers, and we are very happy Karen was able to help with your insurance needs and that everything worked out so well.
And thank you for giving TopLine a chance to work with you,
TopLine Insurance Team
The agent was very professional
The agent was very professional, she listen and make good suggestion, I felt very comfortable.
9 December 2025
Reply from TopLine Insurance
Hi Beulah! Thank you very much for such a nice review! We are delighted happy that our team was able to help with your insurance needs and that everything worked out so well.
And thanks again for giving us a chance,
TopLine Insurance Team
Fantastic service
Connie was fantastic when we needed to get new car and home insurance after moving from GA to FL. She was knowledgeable, efficient and great to work with.
2 December 2025
Reply from TopLine Insurance
Hello, Bridget! Thank you so much for such a nice review!
Connie is a fantastic member of our team with a great track record of helping our customers, and we are very happy Connie was able to help with your insurance needs and that everything worked out so well.
And thank you for giving TopLine a chance to work with you,
TopLine Insurance Team
Samuel - great customer service
Samuel, my agent was very professional, friendly, and responsive. He walked and talked me through the entire process. I felt like I was (and still am) in great hands with him. Smooth process
5 March 2026
Unprompted review
Reply from TopLine Insurance
Hello, Nell! Thank you so much for the review and valuable feedback!
Samuel is a amazing member of our team, and we are very happy Samuel was able to help with your insurance needs and that everything worked out so well.
And thank you for giving TopLine a chance to work with you,
TopLine Insurance Team
Best experience ever with Insurance!
Best experience ever with Insurance!
Went above and beyond to help me when I had almost given up and got me a very reasonable quote!
23 February 2026
Reply from TopLine Insurance
Hi Brenda! Thank you very much for such a nice feedback! We are so happy that our team was able to help with your insurance needs and that everything worked out nicely.
And thanks again for giving us a chance,
TopLine Insurance Team
Lowest price but incompetent broker
The agent we ended up with through our mortgage broker is completely sloppy and gives incomplete information with complete lack of accountability. Currently working on replacing the broker in charge of the policy.
16 February 2026
Reply from TopLine Insurance
Hello, Melissa. We are very sorry that the experience with TopLine Insurance was less than satisfactory. At this time, our Customer Service Team is investigating this situation and looking for solutions.
If you have any questions in the meantime, please contact us here: https://toplineinsurance.com/contact-us/.
Thank you,
TopLine Insurance Team
Superior service from our local agent.
Superior service from our local agent & from corp. office staff. We have received more comprehensive insurance coverage at a very affordable price.
16 February 2026
Reply from TopLine Insurance
Hi Jim! Thank you very much for such a nice feedback! We are very happy that our team was able to help with your insurance needs and that everything worked so well.
And thanks again for giving us a chance to work with you,
TopLine Insurance Team
Good communication
I am new to this insurance company, but I am impressed how they have stayed in touch with me as to what my rates are for the upcoming year. Homeowners insurance these days is a scary thing so I appreciate it.
11 February 2026
Reply from TopLine Insurance
Hi Parricia! Thank you very much for such a nice review! We are very happy that our team was able to help with your insurance needs and that everything worked so well.
And thanks again for giving us a chance to work with you,
TopLine Insurance Team
Topline Insurance has met or exceeded…
Topline Insurance has met or exceeded all of my insurance expectations.
10 February 2026
Reply from TopLine Insurance
Hello and thank you very much for the feedback and a great review! We are so happy that our team was able to help with your insurance needs and that everything worked out nicely.
And thanks again for giving TopLine a chance to work with you,
TopLine Insurance Team
I was unhappy that the underwriters…
I was unhappy that the underwriters came back with requests to fix things almost three months after the 4 pt physical inspection. They need to improve their turn around times.
30 December 2025
Reply from TopLine Insurance
Hello, Diane. We are very sorry that the experience was less than satisfactory. At this time, our Customer Service Team is investigating this situation and looking for solutions.
If you have any questions in the meantime, please contact us here: https://toplineinsurance.com/contact-us/.
Thank you,
TopLine Insurance Team
Winston James is a special employee
Winston James is a special employee. He is personable and well qualified agent who went over and above to help me to save significant savings on my auto costs without having make cuts to the coverage. He is a tremendous asset to the company.
23 January 2026
Unprompted review
Reply from TopLine Insurance
Hello, Kevin! Thank you so much for the review and valuable feedback!
Winston is a great member of our team, and we are very happy Winston was able to help with your insurance needs and that everything worked out so well.
And thank you for giving TopLine a chance to work with you,
TopLine Insurance Team
Able to get answers over the phone with…
Able to get answers over the phone with great agent.
22 January 2026
Reply from TopLine Insurance
Hello! Thank you very much for the feedback! We are very happy that our team was able to help with your insurance needs and that everything worked out nicely.
And thanks again for giving TopLine a chance,
TopLine Insurance Team
Great customer service
Great customer service. And she got us the lowest price, which is the most important piece to us. As long as this continues, we will continue to be satisfied customer!
22 January 2026
Reply from TopLine Insurance
Hello Hank! Thank you very much for the review! We are so happy that our team was able to help with your insurance needs and that everything worked out nicely.
And thanks again for giving TopLine a chance to work with you,
TopLine Insurance Team
My agent did not bother to notify me…
My agent did not bother to notify me that my insurance was being canceled until approximately 10 days after expiration date which threw me into having to get new inspections plus an increase of over $1000 a year on my policy that I was able to get at that point I feel the lack of communication on her part is unacceptable
13 January 2026
Reply from TopLine Insurance
Hello, Janice. We are very sorry that the experience with TopLine Insurance was less than satisfactory. At this time, our Customer Service Team is investigating this situation and looking for solutions.
If you have any questions in the meantime, please contact us here: https://toplineinsurance.com/contact-us/.
Thank you,
TopLine Insurance Team
Outstanding Experience!!!
I worked with Samuel Clermont today for my Home Owner's Insurance here Florida. He was professional, knowledgeable and made the the entire process easy.
In less than hour I saved over 40% Annually over my previous carrier!!!
I couldn't be more satisfied!!!
13 January 2026
Unprompted review
Reply from TopLine Insurance
Hello, Steve! Thank you so much for the feedback and such a nice review!
Sam is an excellent member of our team, and we are so happy Sam was able to help with your insurance needs and that everything worked out well.
And thank you for giving TopLine a chance to work with you,
TopLine Insurance Team
Reply from TopLine Insurance
Hello, Joann! Thank you so much for the review!
Sam is an excellent member of our team, and we are very happy Sam was able to help with your insurance needs and that everything worked out nicely.
And thank you for giving TopLine a chance to work with you,
TopLine Insurance Team
NY to Florida, a big change.
Kelly was very patient with me. I was very thankful for that. We moved from Buffalo, NY to The Villages and we were not familiar with the way Florida handled insurance. She was very knowledgeable and very thoughtful. She made the transition very smooth for us. There were quite a few differences and we needed time to think through everything and she never rushed us.
30 December 2025
Reply from TopLine Insurance
Hello Mark! Thank you very much for the review! Kelly is a great member of the TopLine Team, and we are very happy that Kelly was able to help with your insurance needs and that everything worked out nicely.
And thank you again for giving our team a chance,
TopLine Insurance Team
Reply from TopLine Insurance
Hello Denise, and thank you very much for the review! We are so happy that our team was able to help with your insurance needs and that everything worked out well.
And thanks again for giving TopLine a chance to work with you,
TopLine Insurance Team
Kelly Barber was excellent in providing…
Kelly Barber was excellent in providing all the info we needed for good coverage.
9 December 2025
Reply from TopLine Insurance
Hello Carol! Thank you very much for the review! Kelly is an amazing member of the TopLine Team, and we are so happy that Kelly was able to help with your insurance needs and that everything worked out nicely.
And thank you again for giving our team a chance,
TopLine Insurance Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.